I made Booking with*** and within Hours of Booking, I called them to Cancel itInstead of honouring the Hours free cancellation policy, They first asked me to pay $Fee and when I Denied they reduced the fee to $I Denied to pay and told them that I would complaint with Revdex.com and Seller of Travel Licenses, However they were Least Bothered about itNever ever book with this FRAUD company ***
My husband purchased plane tickets for our family for a trip this August through Justfly.comHe mistakenly put my last name as my married nameThis was incorrect as I have not legally changed my name yetI called the company JustFly.com and was thrown in circles for over weeksThey refuse to correct my ticket despite the lengthily advance notice and all the proof they asked forI spoke to the airlines in which I would be flying out of and they confirmed they have no authority to change the ticket and the responsibility is with the booking agentThey confirmed they have no access to change the ticket or control to authorize the booking agent to make the requested change because this is their systemBeing I have not yet boarded and I am giving great advance notice this could and should be done by the booking agentThe airline said this happens quite often and shouldn't be an issueI called Justfly back and explained this to themThey not only held my request back days after b
In February of 2017, I purchased airline tickets from justfly.comThe tickets are from JFK to Cyprus through Moscow flying with *** on June 18thDue to an unforeseen family conflict, I attempted to change our departure dates, having one of my children flying on June 11th (with another family member) and the other two on July 5thI was directed by the company;s 1-number to do the change on the website to save timeI attempted to do that and the website was coming up with the price of $per tickets (fine plus difference in ticket price)However, I was unable to complete the transaction because the three tickets were bundled together and I needed to break them apartSo I called the company and talked to an agentShe first said that my son could not have a reservation by himself because he is a minorHowever, when I explained that he would travel with another family member on the 11th of June who also got tickets through justfly.com she agreed to split my reservation
Justfly*** submitted their contact information to the airline instead of mine, resulting in the airline not being able to notify me that my flight date was moved forward a dayJustfly*** did not forward details of the flight changeInstead, they sent me an email that I needed to contact the airline to check my itineraryWhen I checked the airline website, my flight was unchanged so I had no idea that I had been moved to another flightJustfly*** improperly submitted my reservation by not including the correct contact information, and hence I did not receive an email from the airline notifying me of the date change
RE: Justfly Booking No*** My husband purchased round trip flights to/from Nashville/Canada for a 40th wedding anniversary gift in NovemberThe flights are fully paid forOn May 22nd, my husband passed away very unexpectedlyI have tried for more than hours on hold at different times to reach a person by phone to find out the best way to handle a refund for all flightsI called the airline who advised me refunds must be requested through any agency usedI finally sent an e-mail through the web site and received a cookie-cutter reply - the same information available on the site regarding refundsThis is not a standard refundI wanted to know how to handle THIS situationI finally sent an e-mail with the death certificate but have not even received an acknowledgement of receiptBut Justfly had the nerve to send me a survey asking how they did!
We purchased tree tickets from justfly*** in May and because of visa issue to stop over in Canada, we had to cancel our trip on the date of actual tripAfter we cancelled(June or 28, 2018), we asked to refund the money multiple times and they asked us to wait for the research when we calledsometimes we waited more than minutes and they did not serve properlyFurther, they said that it would take 6-weeks to refundlast Sunday, they said that they cancelled finallyAnd now they started to blame us and saying that we did not call them cancel properlywhen we cancelled long time ago, the service person told to refund as soon as possible during our conversation at the end of June and gave the total refund amountThat did not happenThey only refund one ticket and two did notSo far they took $as penalty for justfly*** and ~$1,for Canadian AirIn fact, my husband booked from Expedia*** for the same flight and he got full refund from the companywe wou
I booked a flight through JustFly, received a confirmation number, and my credit card was charged Three days later I received an email (in my spam account) that said my reservation had been cancelled I called the company and they stated the reservation was cancelled because the fare increased and they wouldn't honor the price I booked it at They stated it is in their "terms and conditions" that if the fare increases they have the right to increase the fare or release it for resale at a higher price, that it is the airline who changed the price and they don't have to honor their advertised price as it is "out of their control" I spoke with a supervisor and they didn't really care - offered me to re-book through them at a higher price and wouldn't guarantee the price wouldn't change or the same situation wouldn't happenI had to re-book (obviously not through them) and the ticket cost me $more than if I had booked it elsewhere original day If I wouldn't have checked my spam account I would have shown up to the airport the day of my flight and not had one I would highly advise against booking anything through this company!!
Complete scam of a businessMy honeymoon was canceled the day before we were supposed to leave the countryFor week before our trip, I called them daily to see what was going on with my itineraryEvery day I was told it was an error, the issue had been escalated, a manager would call me back, an email would be sent to me within hours, etcI never received anything from themI repeatedly asked different reps where there office was located, they each had a different answerperson said Canada, person said ConnecticutThey were very obviously located in the Philippines, children could be heard in the background, the "supervisor" had the same voice as the hold messageWhen asked to speak to a supervisor, I would be placed on hold for FIFTY minutes before someone would return to the phoneAfter approx hours on the phone with them, they said I would be able to get a refund...in 6-weeksI had to file a claim with my bank to try to get the $1,back
I purchased round trip tickets for myself and my mom for a total of $through Just FlyWe were supposed to fly out 1/6/and return 1/27/The airline used was ***The airline canceled our flight due to weatherJust Fly was unable to book us another flight out so I simply requested for a full refundIt has been weeks now, and it seems I may never get my money backIf you call their number the only way to get someone on the phone is if you select “for a new booking”So then I get transferred to customer support, give them all my info, to get transferred again, stay on hold, and get transferred again and again(Dedicate a good hr of your day in order to talk to someone)Their customer support is extremely rudeIf they don’t want to address your issue they just end the callI have spoken twice now with two different supervisorEvery time I speak with their support team they say that airline has to issue a waiver code first before Just fly can refund meThey say it takes to hrsIt has been weeks!!! I have even contacted the airline and they have told me since flight was canceled you will get full refund, but unfortunately I have to get it back from Just FlyI wish I had never used themDo yourself a favor, never use them! All I want is my money back…
I booked a fly ticket from JustFly*** on July 2, 2017,Confirmation number is *** But I did not receive their confirmation letter, until July 6, my account has been charged $645.43, I called this company then found out that not only my E-mail address was not correct but also my birthday and my first name were not correct either, their representative*** corrected themSame day I received your confirmation E-mail but found out that my first name was still not correct, that means July when I told *** to change my first name from *** ** *** that *** did not change itSo July I called their company again and let your representative change my first name, their representative told me that they cannot change my first name because there are involved two airplane companies (JetBlue and Hainan airplane) and there is international flying, the only option for me is that cancel my airplane ticket and pay $for cancelation fee then pay $to airplane companies for chang
Currently Hurricane Matthew has caused the governor to call for an evacuation of MiamiI had a flight booked for FridayAll events, reservations etc have been cancelled due to the hurricaneI called in to cancel the flightAll airlines have posted their flight advisoryFlights are being cancelledThe 1st agent said that no flights were being cancelledThis was a lieShe then placed me on holdFor minutes, she had me hold for at a time saying she was getting a supervisorFinally, she got me a "supervisor"This lady placed me on hold for minutesThen told me that Miami was not being affected by the HurricaneWhich according to every News station in America is a lieWhen I asked to speak to her supervisor over times, she refused to allow me to speak to an agentShe then asked to place me on hold and hung up on meI called backA man answered the phoneI verified my information and asked to speak to a supervisorHe placed me on hold for minutesThen he tra
I paid for a plane ticket on *** but because of medical problem had to postpone now Im trying to make a reservation with my travel credit and they tell me I have to talk to customer service but there is no customer service and I paid 386.00for ticket and to put it on travel credit and now I dont have and cannot get a plane ticket
I was trying to change my flight for a penalties or a fee as they stated on their regulation which is $ but after being on hold over the phone for over 1hour and minutes constantly getting shut off the phone and also unable to let me talk to the supervisor ...their fiaaly resolution was you have to take the flight or loose all your money on this case since my flight is international $....and also their ethics of customer service is:- sorry but there is nothing I can do....very disappointed should be banned to do business
Misleading practices about what is charged for flights, "Best Purchase Guarantee" fees, cancellation and modification fees
When cancelling a flight I was told I was going to get a refund for $XXXX representing a $charge per ticketBeyond that justfly had charges for seating fees, other fees that we not clearly representedThere was a promotion where they displayed a refund of the Best Purchase Guarantee fee on their website, but then they do not honor it crediting you for that promotionI have called customer service times to try and straighten these details outVery frustratingBeware
I wouldn’t even give them one starI have had the worst experience I have ever had with this companyMy husband and I always fly ***We got into a jame and had to buy tickets online through just flyWe went to check out when the system wouldn’t allow us to check out with an infant on our lapWe called in and asked what we needed to doI explained on the phone I wanted to proceed onlineThe agent insisted we do it over the phoneI am always leery of these things because I don’t want to miss any detailsThe agent asked us if we were going to be checking bags, we explained no we’ll be flying with carry ones and a personal itemHe said that’s not a problem there is no charge for thoseWhen we were in line to board *** airlinesWe were told we needed to pay for our baggage we said no we have carry on, they said we charge for carry onWe explained that just fly said we wouldn’t be chargedThey said we would have to take it up with just flyWe called just fly, and they said it’s the airlines problem, it’s GENERAL informationMy husband corrected him, information is correct information we were misinformedThe agent on the phone said we would have to talk to a supervisorHe said he would have them call later that evening! We never got a call, a day later we called in and they said that they would do something to make it rightWe were ok with thatThey said they would contact us and let us know within hours what they are going to doWe never got a call backWe called in asking what was going on, my husband got on the phone with supervisors a three of them hung up on him and told him there was no higher authorities to speak with or help us handle our situationI have never been treated so poorly by a third party agencyThey never did anything to try and make it better and they said it was our problemI didn’t know getting hung up on was my problemI will never use this company to book my flights again!
Good afternoon I’m very frustrated and I got this email to see if I could get any help, I bought tickets to justfly.com for my husband and I to go to Nicaragua for my best friends wedding, I bought them on March and we where going on December this year, my friend got a travel advisory from US Embassy staying that is not safe to travel because there’s a civil arrest in Managua Nicaragua, so we all decided to cancel our tickets all my friends had luck and where able to cancel full refund, because is not our fault there’s a civil arrest over there, well I decided to cancel online, I got charged to cancel online, I called justfly they where not helpful at all, did not want to refund me the money or help me change my destination, it’s not my fault Nicaragua is going thru this situation, I called copaairlines directly they suggested me to call them back and have them cancel my cancellation and then wait until like October or November to get full refund, I called again and ask to speak to a supervisor her name was *** agent number ***, she did not help me at all eighter, please advise of what can or should I do now, she said if I don’t use my credit I will be loosing my entire money
In years of flying 20+ times I have often had to adjust my flight times and have always paid a fee to do so (often a very high fee)It turns out that most of the tickets on Justfly.*** cannot be changed at allEven if your airlines allows changes, if the ticket is bought through Justfly you likely cannot change itTo me this caveat is so unexpected that it needs to be listed in bold letters on the purchasing screen rather than buried in the fine print...I have recently purchased such a (now useless) ticket from Justfly and perhaps the most disappointing aspect of the purchase was that I was directed to Justfly from the otherwise reputable Kayak
I only give one star because I HAVE to otherwise they would get NO STARS!! DO NOT book with Just Fly! They are a complete rip off! I reviewed my booking and found that my name had been placed on both tickets even though traveler two had my sister's birthdateI have booked air numerous times and are very aware names and birthdates must matchCalling just fly to correct the name was a complete and utter disastrous waste of my timeThey used several excuses as to why they hadn't fixed the issue after two days of calling themJust fly said the airline wouldn't answer the phone, there was a $Just fly fee for name change and a $airline fee to change, that the airline didn't give accurate instructions to Just fly, my call to Just fly was disconnected several times, I was left on hold EVERY call to Just fly with the longest call being HOUR and minutesOf the call representatives (last being a ***) I was told they would continue to address my issue with the airline and call me backPffffffft NEVER HAPPENEDThen of course the *** pulled the no transferable and he would TRY to change the name but there would be a fee, also claimed the airline wouldn't answer, that I made the mistake, on and onI do not believe I made the mistake however agreed to pay the $to solve issueI was charged but then refunded (or so they say and the invoice shows the crossed out so credit card bill remains to be checked for certainty) because the airline gave wrong infoI contacted the airline who said it was VERY common for Just Fly to tell customers they did not answer phoneAll incorrectJust Fly is a scam and a waste of your moneyDO NOT use!!!!!
I did purchased a flight ticket for my daughter back in May of this year(2016); flying from Connecticut to Los Angeleson the 07/14/Unfortunately there is a little problem with her school which is going to keep her in Connecticut for another ten daysHowever, I called the justfly peoples to rearrange the itinerary for a future date for this one-way $flight; to my great surprise they are telling me that I have to pay an additional penalty fee of $just to change the itinerary and I am not allowed to get any kind of refund because I didn't buy the insurance for this ticketSo this is a raison why I am contacting Revdex.com to find out if there's any way you can help get my money back or even get this business allow me to change the itinerary for a future instead of me losing my $as they told meI hope to hear from you soonMy faithfullyJoe ***
cc: I have never been one to complain, But this is just unacceptable and unprofessional behavior An Honest mistake was made when purchasing a ticket through this company (***) I wanted to fly into Albany, Georgia, not ALbany, New York You see, my sister has Cancer and is being operated on August 1st, while this information in it's self is upsetting, but to be told that there is nothing you can do to help me and that I'm just out over $(when I had to borrow the money to begin with), and when asked if I could speak to a supervisor, I'm on hold for over hours and my flight has already taken off Then to be told that "my supervisor is unavailable", but they will call me back in 3-hoursUNACCEPTABLE!!!!!! It has now been hours and I have still no phone call.VERY UNPROFESSIONAL!!! And paying an extra $for a cancellation policy, (that apparently isn't any good) IF that cancellation policy is only good for same day booking IT SHOULD SAY JUST IN BOLD PRINT!!!!!!! (It's just another way to get your hard earned money!!!) I understand that the mistake may have been mine (due to being stressed out over my sister's situation) However, not being willing to work with me or let me speak to a supervisor is not acceptableSo now I am writing this to let you know that I am sending a copy of this notice to the *** *** *** and I will be posting all over *** *** suggesting that people not to use this web sight when trying to book flightsFor they are liable to be treated just this way!!!
Respectfully
*** * *** (Customer let down and feeling very mistreated)
I made Booking with*** and within Hours of Booking, I called them to Cancel itInstead of honouring the Hours free cancellation policy, They first asked me to pay $Fee and when I Denied they reduced the fee to $I Denied to pay and told them that I would complaint with Revdex.com and Seller of Travel Licenses, However they were Least Bothered about itNever ever book with this FRAUD company ***
My husband purchased plane tickets for our family for a trip this August through Justfly.comHe mistakenly put my last name as my married nameThis was incorrect as I have not legally changed my name yetI called the company JustFly.com and was thrown in circles for over weeksThey refuse to correct my ticket despite the lengthily advance notice and all the proof they asked forI spoke to the airlines in which I would be flying out of and they confirmed they have no authority to change the ticket and the responsibility is with the booking agentThey confirmed they have no access to change the ticket or control to authorize the booking agent to make the requested change because this is their systemBeing I have not yet boarded and I am giving great advance notice this could and should be done by the booking agentThe airline said this happens quite often and shouldn't be an issueI called Justfly back and explained this to themThey not only held my request back days after b
In February of 2017, I purchased airline tickets from justfly.comThe tickets are from JFK to Cyprus through Moscow flying with *** on June 18thDue to an unforeseen family conflict, I attempted to change our departure dates, having one of my children flying on June 11th (with another family member) and the other two on July 5thI was directed by the company;s 1-number to do the change on the website to save timeI attempted to do that and the website was coming up with the price of $per tickets (fine plus difference in ticket price)However, I was unable to complete the transaction because the three tickets were bundled together and I needed to break them apartSo I called the company and talked to an agentShe first said that my son could not have a reservation by himself because he is a minorHowever, when I explained that he would travel with another family member on the 11th of June who also got tickets through justfly.com she agreed to split my reservation
Justfly*** submitted their contact information to the airline instead of mine, resulting in the airline not being able to notify me that my flight date was moved forward a dayJustfly*** did not forward details of the flight changeInstead, they sent me an email that I needed to contact the airline to check my itineraryWhen I checked the airline website, my flight was unchanged so I had no idea that I had been moved to another flightJustfly*** improperly submitted my reservation by not including the correct contact information, and hence I did not receive an email from the airline notifying me of the date change
RE: Justfly Booking No*** My husband purchased round trip flights to/from Nashville/Canada for a 40th wedding anniversary gift in NovemberThe flights are fully paid forOn May 22nd, my husband passed away very unexpectedlyI have tried for more than hours on hold at different times to reach a person by phone to find out the best way to handle a refund for all flightsI called the airline who advised me refunds must be requested through any agency usedI finally sent an e-mail through the web site and received a cookie-cutter reply - the same information available on the site regarding refundsThis is not a standard refundI wanted to know how to handle THIS situationI finally sent an e-mail with the death certificate but have not even received an acknowledgement of receiptBut Justfly had the nerve to send me a survey asking how they did!
We purchased tree tickets from justfly*** in May and because of visa issue to stop over in Canada, we had to cancel our trip on the date of actual tripAfter we cancelled(June or 28, 2018), we asked to refund the money multiple times and they asked us to wait for the research when we calledsometimes we waited more than minutes and they did not serve properlyFurther, they said that it would take 6-weeks to refundlast Sunday, they said that they cancelled finallyAnd now they started to blame us and saying that we did not call them cancel properlywhen we cancelled long time ago, the service person told to refund as soon as possible during our conversation at the end of June and gave the total refund amountThat did not happenThey only refund one ticket and two did notSo far they took $as penalty for justfly*** and ~$1,for Canadian AirIn fact, my husband booked from Expedia*** for the same flight and he got full refund from the companywe wou
I booked a flight through JustFly, received a confirmation number, and my credit card was charged Three days later I received an email (in my spam account) that said my reservation had been cancelled I called the company and they stated the reservation was cancelled because the fare increased and they wouldn't honor the price I booked it at They stated it is in their "terms and conditions" that if the fare increases they have the right to increase the fare or release it for resale at a higher price, that it is the airline who changed the price and they don't have to honor their advertised price as it is "out of their control" I spoke with a supervisor and they didn't really care - offered me to re-book through them at a higher price and wouldn't guarantee the price wouldn't change or the same situation wouldn't happenI had to re-book (obviously not through them) and the ticket cost me $more than if I had booked it elsewhere original day If I wouldn't have checked my spam account I would have shown up to the airport the day of my flight and not had one I would highly advise against booking anything through this company!!
Complete scam of a businessMy honeymoon was canceled the day before we were supposed to leave the countryFor week before our trip, I called them daily to see what was going on with my itineraryEvery day I was told it was an error, the issue had been escalated, a manager would call me back, an email would be sent to me within hours, etcI never received anything from themI repeatedly asked different reps where there office was located, they each had a different answerperson said Canada, person said ConnecticutThey were very obviously located in the Philippines, children could be heard in the background, the "supervisor" had the same voice as the hold messageWhen asked to speak to a supervisor, I would be placed on hold for FIFTY minutes before someone would return to the phoneAfter approx hours on the phone with them, they said I would be able to get a refund...in 6-weeksI had to file a claim with my bank to try to get the $1,back
I purchased round trip tickets for myself and my mom for a total of $through Just FlyWe were supposed to fly out 1/6/and return 1/27/The airline used was ***The airline canceled our flight due to weatherJust Fly was unable to book us another flight out so I simply requested for a full refundIt has been weeks now, and it seems I may never get my money backIf you call their number the only way to get someone on the phone is if you select “for a new booking”So then I get transferred to customer support, give them all my info, to get transferred again, stay on hold, and get transferred again and again(Dedicate a good hr of your day in order to talk to someone)Their customer support is extremely rudeIf they don’t want to address your issue they just end the callI have spoken twice now with two different supervisorEvery time I speak with their support team they say that airline has to issue a waiver code first before Just fly can refund meThey say it takes to hrsIt has been weeks!!! I have even contacted the airline and they have told me since flight was canceled you will get full refund, but unfortunately I have to get it back from Just FlyI wish I had never used themDo yourself a favor, never use them! All I want is my money back…
I booked a fly ticket from JustFly*** on July 2, 2017,Confirmation number is *** But I did not receive their confirmation letter, until July 6, my account has been charged $645.43, I called this company then found out that not only my E-mail address was not correct but also my birthday and my first name were not correct either, their representative*** corrected themSame day I received your confirmation E-mail but found out that my first name was still not correct, that means July when I told *** to change my first name from *** ** *** that *** did not change itSo July I called their company again and let your representative change my first name, their representative told me that they cannot change my first name because there are involved two airplane companies (JetBlue and Hainan airplane) and there is international flying, the only option for me is that cancel my airplane ticket and pay $for cancelation fee then pay $to airplane companies for chang
Currently Hurricane Matthew has caused the governor to call for an evacuation of MiamiI had a flight booked for FridayAll events, reservations etc have been cancelled due to the hurricaneI called in to cancel the flightAll airlines have posted their flight advisoryFlights are being cancelledThe 1st agent said that no flights were being cancelledThis was a lieShe then placed me on holdFor minutes, she had me hold for at a time saying she was getting a supervisorFinally, she got me a "supervisor"This lady placed me on hold for minutesThen told me that Miami was not being affected by the HurricaneWhich according to every News station in America is a lieWhen I asked to speak to her supervisor over times, she refused to allow me to speak to an agentShe then asked to place me on hold and hung up on meI called backA man answered the phoneI verified my information and asked to speak to a supervisorHe placed me on hold for minutesThen he tra
I paid for a plane ticket on *** but because of medical problem had to postpone now Im trying to make a reservation with my travel credit and they tell me I have to talk to customer service but there is no customer service and I paid 386.00for ticket and to put it on travel credit and now I dont have and cannot get a plane ticket
I was trying to change my flight for a penalties or a fee as they stated on their regulation which is $ but after being on hold over the phone for over 1hour and minutes constantly getting shut off the phone and also unable to let me talk to the supervisor ...their fiaaly resolution was you have to take the flight or loose all your money on this case since my flight is international $....and also their ethics of customer service is:- sorry but there is nothing I can do....very disappointed should be banned to do business
Misleading practices about what is charged for flights, "Best Purchase Guarantee" fees, cancellation and modification fees
When cancelling a flight I was told I was going to get a refund for $XXXX representing a $charge per ticketBeyond that justfly had charges for seating fees, other fees that we not clearly representedThere was a promotion where they displayed a refund of the Best Purchase Guarantee fee on their website, but then they do not honor it crediting you for that promotionI have called customer service times to try and straighten these details outVery frustratingBeware
I wouldn’t even give them one starI have had the worst experience I have ever had with this companyMy husband and I always fly ***We got into a jame and had to buy tickets online through just flyWe went to check out when the system wouldn’t allow us to check out with an infant on our lapWe called in and asked what we needed to doI explained on the phone I wanted to proceed onlineThe agent insisted we do it over the phoneI am always leery of these things because I don’t want to miss any detailsThe agent asked us if we were going to be checking bags, we explained no we’ll be flying with carry ones and a personal itemHe said that’s not a problem there is no charge for thoseWhen we were in line to board *** airlinesWe were told we needed to pay for our baggage we said no we have carry on, they said we charge for carry onWe explained that just fly said we wouldn’t be chargedThey said we would have to take it up with just flyWe called just fly, and they said it’s the airlines problem, it’s GENERAL informationMy husband corrected him, information is correct information we were misinformedThe agent on the phone said we would have to talk to a supervisorHe said he would have them call later that evening! We never got a call, a day later we called in and they said that they would do something to make it rightWe were ok with thatThey said they would contact us and let us know within hours what they are going to doWe never got a call backWe called in asking what was going on, my husband got on the phone with supervisors a three of them hung up on him and told him there was no higher authorities to speak with or help us handle our situationI have never been treated so poorly by a third party agencyThey never did anything to try and make it better and they said it was our problemI didn’t know getting hung up on was my problemI will never use this company to book my flights again!
Good afternoon I’m very frustrated and I got this email to see if I could get any help, I bought tickets to justfly.com for my husband and I to go to Nicaragua for my best friends wedding, I bought them on March and we where going on December this year, my friend got a travel advisory from US Embassy staying that is not safe to travel because there’s a civil arrest in Managua Nicaragua, so we all decided to cancel our tickets all my friends had luck and where able to cancel full refund, because is not our fault there’s a civil arrest over there, well I decided to cancel online, I got charged to cancel online, I called justfly they where not helpful at all, did not want to refund me the money or help me change my destination, it’s not my fault Nicaragua is going thru this situation, I called copaairlines directly they suggested me to call them back and have them cancel my cancellation and then wait until like October or November to get full refund, I called again and ask to speak to a supervisor her name was *** agent number ***, she did not help me at all eighter, please advise of what can or should I do now, she said if I don’t use my credit I will be loosing my entire money
In years of flying 20+ times I have often had to adjust my flight times and have always paid a fee to do so (often a very high fee)It turns out that most of the tickets on Justfly.*** cannot be changed at allEven if your airlines allows changes, if the ticket is bought through Justfly you likely cannot change itTo me this caveat is so unexpected that it needs to be listed in bold letters on the purchasing screen rather than buried in the fine print...I have recently purchased such a (now useless) ticket from Justfly and perhaps the most disappointing aspect of the purchase was that I was directed to Justfly from the otherwise reputable Kayak
I only give one star because I HAVE to otherwise they would get NO STARS!! DO NOT book with Just Fly! They are a complete rip off! I reviewed my booking and found that my name had been placed on both tickets even though traveler two had my sister's birthdateI have booked air numerous times and are very aware names and birthdates must matchCalling just fly to correct the name was a complete and utter disastrous waste of my timeThey used several excuses as to why they hadn't fixed the issue after two days of calling themJust fly said the airline wouldn't answer the phone, there was a $Just fly fee for name change and a $airline fee to change, that the airline didn't give accurate instructions to Just fly, my call to Just fly was disconnected several times, I was left on hold EVERY call to Just fly with the longest call being HOUR and minutesOf the call representatives (last being a ***) I was told they would continue to address my issue with the airline and call me backPffffffft NEVER HAPPENEDThen of course the *** pulled the no transferable and he would TRY to change the name but there would be a fee, also claimed the airline wouldn't answer, that I made the mistake, on and onI do not believe I made the mistake however agreed to pay the $to solve issueI was charged but then refunded (or so they say and the invoice shows the crossed out so credit card bill remains to be checked for certainty) because the airline gave wrong infoI contacted the airline who said it was VERY common for Just Fly to tell customers they did not answer phoneAll incorrectJust Fly is a scam and a waste of your moneyDO NOT use!!!!!
I did purchased a flight ticket for my daughter back in May of this year(2016); flying from Connecticut to Los Angeleson the 07/14/Unfortunately there is a little problem with her school which is going to keep her in Connecticut for another ten daysHowever, I called the justfly peoples to rearrange the itinerary for a future date for this one-way $flight; to my great surprise they are telling me that I have to pay an additional penalty fee of $just to change the itinerary and I am not allowed to get any kind of refund because I didn't buy the insurance for this ticketSo this is a raison why I am contacting Revdex.com to find out if there's any way you can help get my money back or even get this business allow me to change the itinerary for a future instead of me losing my $as they told meI hope to hear from you soonMy faithfullyJoe ***
cc: I have never been one to complain, But this is just unacceptable and unprofessional behavior An Honest mistake was made when purchasing a ticket through this company (***) I wanted to fly into Albany, Georgia, not ALbany, New York You see, my sister has Cancer and is being operated on August 1st, while this information in it's self is upsetting, but to be told that there is nothing you can do to help me and that I'm just out over $(when I had to borrow the money to begin with), and when asked if I could speak to a supervisor, I'm on hold for over hours and my flight has already taken off Then to be told that "my supervisor is unavailable", but they will call me back in 3-hoursUNACCEPTABLE!!!!!! It has now been hours and I have still no phone call.VERY UNPROFESSIONAL!!! And paying an extra $for a cancellation policy, (that apparently isn't any good) IF that cancellation policy is only good for same day booking IT SHOULD SAY JUST IN BOLD PRINT!!!!!!! (It's just another way to get your hard earned money!!!) I understand that the mistake may have been mine (due to being stressed out over my sister's situation) However, not being willing to work with me or let me speak to a supervisor is not acceptableSo now I am writing this to let you know that I am sending a copy of this notice to the *** *** *** and I will be posting all over *** *** suggesting that people not to use this web sight when trying to book flightsFor they are liable to be treated just this way!!!
Respectfully
*** * *** (Customer let down and feeling very mistreated)