I booked a flight from Raleigh to Gold Coast on July with Just flyThere are segmentsRaleigh to Houston, Houston to Auckland NZ and Auckland to Gold Coast (OOL) in AustraliaThe first flight was in Economy class with United, the 2nd was to be Premium Economy on Air New Zealand and the 3r was Economy to OOLI have an email with my itinerary showing just this and JustFly does not dispute thisI booked tickets for $eachWhen I contacted Air New Zealand to get seats, they informed me that the 2nd leg in Premium economy was in EconomyI contacted JustFly numerous timesI had 1/hour wait times, dropped calls, transfer to numbers that never answeredI talked to various levels, supposedly, numerous timesJustFly insists that there was an "error" in the booking system (never got a straight answer from them as to whose system) and after numerous calls, they offered to refund $for each ticket as they were not able to get me the Premium Economy ticketsThey would not
I bought a flight from just fly.com that never existedThey sold me a flight for a time that never had a flight at that timeI ended up paying over $to get home that night because they would not do anything to help me
I Have problems 1- when I booked the tickes on Spirit airline their sales repGave me a wrong informationI asked him if the price he gave me includes the carry on and he confirmed it's includedAnd the reason I asked him because I know this airline chage a lower fees for carry on at the time you buy the ticket and hight fee on the time of check in and a crazy fee on the airportBut when I checked it on this flight the carryon fee was not included and the airline want to charge me the higher fees since it did got procced on the time of purchase the tickets 2- when I talked to the suppervisor he was so rude and refused to help based on the sales is giving a general info about the airline
I booked a flight through this website and I had hours to cancel the flightAfter I made the flight I noticed that I had booked it going to the wrong destinationI immediately called and tried to get the problem resolvedI was put on hold for over an hour and then hung up onI tried cancelling the flight through the airline and could not do soI again called approximately four hours after booking the flight and was told it could not be changed or cancelled and was again rudely hung up onI tried to make my own arrangements to take the flight and be picked up at the destination but was unsuccessfulI have tried calling for a week and was put on hold and hung up onDue to being in the military I do not have the time to sit around and call them all day and try to get the problem resolvedI called again today to see if I could simply get the final destination to my flight changed and the person I was talking to again told me I had hours to call and cancel it and since I had
If you book a reservation, be careful not to make any mistakes If there is any need to make any changes in your reservation you will be told that is not an optionThe only option is to cancel the reservation with a cancellation fee Not good business, or customer service
My son booked a flight through Just FlyHe was unable to use the flight he booked so we paid a $cancellation fee and was told he could use the credit for the full amount of the original flightWe just tried to book him a flight using the credit and they said there was an additional fee of $for booking fees and taxesThe flight we found was actually less than the credit amountThere is nothing on the website or anywhere that states there would be additional feesIn fact, they told him when he cancelled there were not any additional fees when he uses the creditWe called the company to complain and they really had nothing to say and could not even verify that the additional fees are anywhere on the website
At approximately 2:45pm EST, I booked a flight with Frontier Airlines using JustFly***The charge was pending on my debit cardShortly after, I received a booking confirmation via email with a Frontier Airlines confirmationI then visited Frontier Airlines' website to confirm my flight using the confirmation number provided by JustFly***; however, the booking did not existI confirmed with a Frontier Airlines agent via telephone that there was no reservation under that confirmation numberI then called JustFly***'s customer service number and spoke directly with an agentI expressed my concern regarding the above and asked if I should book through another siteShe assured and guaranteed that the electronic tickets would be sent via email in hours or lessI then asked for her name and employee ID in case I needed to refer to our conversationShe gave her first name but did not disclose the employee ID and stated that the call was recorded if I needed a referenceAlmost
Purchased airline ticketsThey contacted me a month before the flight telling me the inbound flight time had changed and that the outbound flight was cancelled by DeltaTold me Delta would send me a refund for the outbound flightSo I made other reservations with a different airlineLater that day found out the outbound flight was never cancelled and I am still responsible for the tickets even though I made other reservationsAfter several phone calls I could not get them to refund the ticket price even though they admitted to giving me incorrect informationI now have to pay for outbound flights because I could not get a refund from the other airline iade the new reservations with
I attempted to book a flight with *** and inserted the credit card informationI was sent an email saying "Your immediate attention is necessary"When I tried to call the number they gave me, it kept being disconnectedWhen I spoke with an actual person, they barely spoke EnglishMy credit card has been deducted two charges for $1.00, and I still have no ticketI'm concerned this was a phishing site and now they have personal information
I bought round trip airline tickets from USA to Egypt from justfly websiteI received an email regarding adding baggage insurance, stating that if any luggage didn't arrive within hours from landing we will be reimbursed $per bagSounds good and peace of mindI accepted adding the baggage insurance (*** *** ***) to the trip, and was charged and got a receiptAfter coming back to the US on 08/one of our luggage didn't arrivewe filed the delayed baggage report with the airline (***) at the airportI tried to contact CSA insurance to track the missing luggage and file a claim, but CSA couldn't locate my policy and asked us to contact justflyI called justfly and they said call the insurance CSA and give them the booking confirmation to locate you policyAfter many times of long calls between justfly and CSA, I asked justfly agent to talk to supervisorAfter over one hour I was told that the insurance purchase didn't go through at CSA end, even if I
My daughter has been stuck in Puerto Rico since the hurricane on WedSeptember 20thShe finally was able to call me today Saturday September I was trying to get her a flight back home and went on the computer for flights home and it gave me JustflyI put in the date I wanted and it showed and flight leaving tonight at 6:45pmI quickly booked the flight because it said only leftI was trying to confirm the flight and said it was over hours and couldn't do itI didn't realize it was for OctI called back Justfly and told them what happened a hour later and they charged me $for tickets for cancellationI told the women what happened and it is an emergency and it was a time for crisisShe said it was there policyI wanted to talk to her supervisor but she wouldn't put her onI am trying to get my daughter home and in a time of crisis they would still charge you a feeI understand that's their policy but sometimes you have to make changesI know I work with the p
I used justfly to schedule my flight from Los Angeles, CA LAX to Melbourne, Australia MELThey charged my card for more than they were advertising on my confirmation emailI tried to call and get it fixed but after being on hold for over an hour and they just keep telling you the same thing over and over...it wears you downTheir system challenges persistence and it worksIt is now over months before my flight and I need to cancel itWhen I called to cancel, I was told I would be charged $to refund the ticket and it would be 6-weeks before my refund would go throughMaybe that would fly in but its and we all now thats totally wrong to conduct business that wayI can understand a small service charge but $is outrageousI commented on their Facebook to see if I could get any further with them, they got my contact info and called my cell phone from no caller ID (which is usually spam) so I didn't answerMy mistakeThe voicemail seemed polite and like they w
WORST customer service experience everKept me on hold for long periods and refused to make any accommodation for my problemBasically was told I could not make any changes what so ever and they refused to refund any portion of the monies paid alreadyAlso both "reps" I talked to were extremely difficult to understand and kept putting me on hold for no real reason, felt like they just wanted to get rid of a "problem" customer
I recently booked a flight labeled "nonstop" with JustFly*** I found the flight via Kayak*** When I checked in the morning of the flight, there were two layovers for this so-called "nonstop" flight (on Thanksgiving weekend no less) The customer service agents at JustFly***acknowledged that their system advertised and sold me the flight as a "nonstop" flight However, they said there was nothing they could do (no re-booking to another nonstop flight, no refund)Their customer service was lousy I was put on hold for long periods of time I had to speak with two agents before being allowed to speak to a supervisor I also was told to call the airline they booked with before I could speak to the supervisor, even though the problem was clearly on their end Finally, the supervisor suggested that I was in the wrong, rather than JustFly***
I want consumers to know not to book with this***any under any circumstances I don't think this***any should be listed by any other***anies, including Kayak*** After this happened, I saw that Revdex.com has issued a warning about this***any I'm surprised they have a C+ rating It should be an F Thank you
worst company Ever!!!! booked my flight than got an email to call them because my ticket is on holdcalled they said the prices went up and I had to pay an extra $if I wanted to keep this flight, asked them to cancel then ended up being charged 3TIMES FOR THE SAME TICKET!!!!!!
On November 19, I booked two flights one for myself and the other my companionThe advertised total price on the website for the flight and fees was $($+ $(taxes and fees))I booked the flights and also paid the extra $p/person to be able to choose our seatsWhen my credit card was charged, each flight cost $+ (taxes and fees)After I paid, I realized the base flight price increased from $to $I understood the increase in the taxes and fees because of the extra $for the seat choice fee but I did not understand why the base flight price increasedI emailed JustFly customer service, because you can't reach them by phone for this type of issue, and received a response the next dayTheir explanation is that their website indicates prices could change at anytimeThey did not offer any resolution other than that statementI responded back by email indicating that I've used many online travel services and have never had the price of
WE MADE RESERVATIONS FOR TWO ONE-WAY FLIGHTS THROUGH JUSTFLYTHE COMPANY MADE A MISTAKE ON THE INBOUND FLIGHT AND IT TOOK THEM THREE WEEKS TO CORRECT ITTHIS DID NOT INVOLVE A CHANGE OF FLIGHT DATES ON THAT INBOUND FLIGHTWE SUBSEQUENTLY FOUND THAT THEY HAD ALSO MADE A MISTAKE ON THE OUTBOUND FLIGHTTHEY HAD US SET UP TO FLY OUTBOUND ON THE SAME DAY WE WERE SCHEDULED TO FLY BACK INBOUNDWE CALLED THEM, SPENT THREE HOURS ON THE PHONE WITH A COMBINATION OF ONE REPRESENTATIVE WHO SPOKE VERY HARD TO UNDERSTAND ENGLISH, AND THEN, AT OUR INSISTENCE WITH HER SUPERVISORTHEY REFUSED TO ACKNOWLEDGE THEIR ERROR OR TO DO ANYTHING ABOUT IT WITHOUT A CHARGE OF $PER TICKETWE ULTIMATELY WENT DIRECTLY TO THE AIRLINE AND GOT A CORRECTION MADE WITH A CHARGE OF $PER TICKETTHROUGHOUT THE ENTIRE PROCESS, EXCEPT THE INITIAL MAKING OF THE RESERVATION, THE SERVICE RESPONSE WAS ABYSMAL
My experience with this airline has been horrible , I will go back on the 11th, by staying in Rome, I'll have to find and pay for additional night in Rome, but I would prefer to not take *** *** ever again in my lifeWe still don't have our luggage , we were supposed to get into Paris by 10am and we got to Paris at 630pm, no Compensation nothingI've not only lost a full day of my vacation but I've also been charged/lost over $200, form the activities I had planned for Friday 2nd 2017, and still without our baggageSo again since I'm out all this money as it is I would rather go back home in a more reliable, customer friendly airline, and to never ever take *** *** againThey had us in the back of the plane , no air condition , I had a heat stroke / vaso vagal reactionI'm rethinking even continuing to do business with you , considering the fact that you're affiliated with such a despicable companyPlease let me know so I can proceed with my vacation and return home safely
Justfly issued electronic tickets that have an errorBoth of our names have our middle name repeated: *** *** *** *** *** *** *** *** ***I called to ask that this be correctedThe tickets were issued Nov When I printed the tickets today I realized the typoThe company wants to charge me hundreds of dollars per ticket to correct their errorI think this is extremely poor customer service, is ludicrousI spent hours on the phone, until my battery died I received NO satisfaction
I booked a flight from Raleigh to Gold Coast on July with Just flyThere are segmentsRaleigh to Houston, Houston to Auckland NZ and Auckland to Gold Coast (OOL) in AustraliaThe first flight was in Economy class with United, the 2nd was to be Premium Economy on Air New Zealand and the 3r was Economy to OOLI have an email with my itinerary showing just this and JustFly does not dispute thisI booked tickets for $eachWhen I contacted Air New Zealand to get seats, they informed me that the 2nd leg in Premium economy was in EconomyI contacted JustFly numerous timesI had 1/hour wait times, dropped calls, transfer to numbers that never answeredI talked to various levels, supposedly, numerous timesJustFly insists that there was an "error" in the booking system (never got a straight answer from them as to whose system) and after numerous calls, they offered to refund $for each ticket as they were not able to get me the Premium Economy ticketsThey would not
I bought a flight from just fly.com that never existedThey sold me a flight for a time that never had a flight at that timeI ended up paying over $to get home that night because they would not do anything to help me
I Have problems 1- when I booked the tickes on Spirit airline their sales repGave me a wrong informationI asked him if the price he gave me includes the carry on and he confirmed it's includedAnd the reason I asked him because I know this airline chage a lower fees for carry on at the time you buy the ticket and hight fee on the time of check in and a crazy fee on the airportBut when I checked it on this flight the carryon fee was not included and the airline want to charge me the higher fees since it did got procced on the time of purchase the tickets 2- when I talked to the suppervisor he was so rude and refused to help based on the sales is giving a general info about the airline
I booked a flight through this website and I had hours to cancel the flightAfter I made the flight I noticed that I had booked it going to the wrong destinationI immediately called and tried to get the problem resolvedI was put on hold for over an hour and then hung up onI tried cancelling the flight through the airline and could not do soI again called approximately four hours after booking the flight and was told it could not be changed or cancelled and was again rudely hung up onI tried to make my own arrangements to take the flight and be picked up at the destination but was unsuccessfulI have tried calling for a week and was put on hold and hung up onDue to being in the military I do not have the time to sit around and call them all day and try to get the problem resolvedI called again today to see if I could simply get the final destination to my flight changed and the person I was talking to again told me I had hours to call and cancel it and since I had
If you book a reservation, be careful not to make any mistakes If there is any need to make any changes in your reservation you will be told that is not an optionThe only option is to cancel the reservation with a cancellation fee Not good business, or customer service
My son booked a flight through Just FlyHe was unable to use the flight he booked so we paid a $cancellation fee and was told he could use the credit for the full amount of the original flightWe just tried to book him a flight using the credit and they said there was an additional fee of $for booking fees and taxesThe flight we found was actually less than the credit amountThere is nothing on the website or anywhere that states there would be additional feesIn fact, they told him when he cancelled there were not any additional fees when he uses the creditWe called the company to complain and they really had nothing to say and could not even verify that the additional fees are anywhere on the website
At approximately 2:45pm EST, I booked a flight with Frontier Airlines using JustFly***The charge was pending on my debit cardShortly after, I received a booking confirmation via email with a Frontier Airlines confirmationI then visited Frontier Airlines' website to confirm my flight using the confirmation number provided by JustFly***; however, the booking did not existI confirmed with a Frontier Airlines agent via telephone that there was no reservation under that confirmation numberI then called JustFly***'s customer service number and spoke directly with an agentI expressed my concern regarding the above and asked if I should book through another siteShe assured and guaranteed that the electronic tickets would be sent via email in hours or lessI then asked for her name and employee ID in case I needed to refer to our conversationShe gave her first name but did not disclose the employee ID and stated that the call was recorded if I needed a referenceAlmost
Purchased airline ticketsThey contacted me a month before the flight telling me the inbound flight time had changed and that the outbound flight was cancelled by DeltaTold me Delta would send me a refund for the outbound flightSo I made other reservations with a different airlineLater that day found out the outbound flight was never cancelled and I am still responsible for the tickets even though I made other reservationsAfter several phone calls I could not get them to refund the ticket price even though they admitted to giving me incorrect informationI now have to pay for outbound flights because I could not get a refund from the other airline iade the new reservations with
I attempted to book a flight with *** and inserted the credit card informationI was sent an email saying "Your immediate attention is necessary"When I tried to call the number they gave me, it kept being disconnectedWhen I spoke with an actual person, they barely spoke EnglishMy credit card has been deducted two charges for $1.00, and I still have no ticketI'm concerned this was a phishing site and now they have personal information
I bought round trip airline tickets from USA to Egypt from justfly websiteI received an email regarding adding baggage insurance, stating that if any luggage didn't arrive within hours from landing we will be reimbursed $per bagSounds good and peace of mindI accepted adding the baggage insurance (*** *** ***) to the trip, and was charged and got a receiptAfter coming back to the US on 08/one of our luggage didn't arrivewe filed the delayed baggage report with the airline (***) at the airportI tried to contact CSA insurance to track the missing luggage and file a claim, but CSA couldn't locate my policy and asked us to contact justflyI called justfly and they said call the insurance CSA and give them the booking confirmation to locate you policyAfter many times of long calls between justfly and CSA, I asked justfly agent to talk to supervisorAfter over one hour I was told that the insurance purchase didn't go through at CSA end, even if I
My daughter has been stuck in Puerto Rico since the hurricane on WedSeptember 20thShe finally was able to call me today Saturday September I was trying to get her a flight back home and went on the computer for flights home and it gave me JustflyI put in the date I wanted and it showed and flight leaving tonight at 6:45pmI quickly booked the flight because it said only leftI was trying to confirm the flight and said it was over hours and couldn't do itI didn't realize it was for OctI called back Justfly and told them what happened a hour later and they charged me $for tickets for cancellationI told the women what happened and it is an emergency and it was a time for crisisShe said it was there policyI wanted to talk to her supervisor but she wouldn't put her onI am trying to get my daughter home and in a time of crisis they would still charge you a feeI understand that's their policy but sometimes you have to make changesI know I work with the p
I used justfly to schedule my flight from Los Angeles, CA LAX to Melbourne, Australia MELThey charged my card for more than they were advertising on my confirmation emailI tried to call and get it fixed but after being on hold for over an hour and they just keep telling you the same thing over and over...it wears you downTheir system challenges persistence and it worksIt is now over months before my flight and I need to cancel itWhen I called to cancel, I was told I would be charged $to refund the ticket and it would be 6-weeks before my refund would go throughMaybe that would fly in but its and we all now thats totally wrong to conduct business that wayI can understand a small service charge but $is outrageousI commented on their Facebook to see if I could get any further with them, they got my contact info and called my cell phone from no caller ID (which is usually spam) so I didn't answerMy mistakeThe voicemail seemed polite and like they w
WORST customer service experience everKept me on hold for long periods and refused to make any accommodation for my problemBasically was told I could not make any changes what so ever and they refused to refund any portion of the monies paid alreadyAlso both "reps" I talked to were extremely difficult to understand and kept putting me on hold for no real reason, felt like they just wanted to get rid of a "problem" customer
I recently booked a flight labeled "nonstop" with JustFly*** I found the flight via Kayak*** When I checked in the morning of the flight, there were two layovers for this so-called "nonstop" flight (on Thanksgiving weekend no less) The customer service agents at JustFly***acknowledged that their system advertised and sold me the flight as a "nonstop" flight However, they said there was nothing they could do (no re-booking to another nonstop flight, no refund)Their customer service was lousy I was put on hold for long periods of time I had to speak with two agents before being allowed to speak to a supervisor I also was told to call the airline they booked with before I could speak to the supervisor, even though the problem was clearly on their end Finally, the supervisor suggested that I was in the wrong, rather than JustFly***
I want consumers to know not to book with this***any under any circumstances I don't think this***any should be listed by any other***anies, including Kayak*** After this happened, I saw that Revdex.com has issued a warning about this***any I'm surprised they have a C+ rating It should be an F Thank you
worst company Ever!!!! booked my flight than got an email to call them because my ticket is on holdcalled they said the prices went up and I had to pay an extra $if I wanted to keep this flight, asked them to cancel then ended up being charged 3TIMES FOR THE SAME TICKET!!!!!!
On November 19, I booked two flights one for myself and the other my companionThe advertised total price on the website for the flight and fees was $($+ $(taxes and fees))I booked the flights and also paid the extra $p/person to be able to choose our seatsWhen my credit card was charged, each flight cost $+ (taxes and fees)After I paid, I realized the base flight price increased from $to $I understood the increase in the taxes and fees because of the extra $for the seat choice fee but I did not understand why the base flight price increasedI emailed JustFly customer service, because you can't reach them by phone for this type of issue, and received a response the next dayTheir explanation is that their website indicates prices could change at anytimeThey did not offer any resolution other than that statementI responded back by email indicating that I've used many online travel services and have never had the price of
WE MADE RESERVATIONS FOR TWO ONE-WAY FLIGHTS THROUGH JUSTFLYTHE COMPANY MADE A MISTAKE ON THE INBOUND FLIGHT AND IT TOOK THEM THREE WEEKS TO CORRECT ITTHIS DID NOT INVOLVE A CHANGE OF FLIGHT DATES ON THAT INBOUND FLIGHTWE SUBSEQUENTLY FOUND THAT THEY HAD ALSO MADE A MISTAKE ON THE OUTBOUND FLIGHTTHEY HAD US SET UP TO FLY OUTBOUND ON THE SAME DAY WE WERE SCHEDULED TO FLY BACK INBOUNDWE CALLED THEM, SPENT THREE HOURS ON THE PHONE WITH A COMBINATION OF ONE REPRESENTATIVE WHO SPOKE VERY HARD TO UNDERSTAND ENGLISH, AND THEN, AT OUR INSISTENCE WITH HER SUPERVISORTHEY REFUSED TO ACKNOWLEDGE THEIR ERROR OR TO DO ANYTHING ABOUT IT WITHOUT A CHARGE OF $PER TICKETWE ULTIMATELY WENT DIRECTLY TO THE AIRLINE AND GOT A CORRECTION MADE WITH A CHARGE OF $PER TICKETTHROUGHOUT THE ENTIRE PROCESS, EXCEPT THE INITIAL MAKING OF THE RESERVATION, THE SERVICE RESPONSE WAS ABYSMAL
My experience with this airline has been horrible , I will go back on the 11th, by staying in Rome, I'll have to find and pay for additional night in Rome, but I would prefer to not take *** *** ever again in my lifeWe still don't have our luggage , we were supposed to get into Paris by 10am and we got to Paris at 630pm, no Compensation nothingI've not only lost a full day of my vacation but I've also been charged/lost over $200, form the activities I had planned for Friday 2nd 2017, and still without our baggageSo again since I'm out all this money as it is I would rather go back home in a more reliable, customer friendly airline, and to never ever take *** *** againThey had us in the back of the plane , no air condition , I had a heat stroke / vaso vagal reactionI'm rethinking even continuing to do business with you , considering the fact that you're affiliated with such a despicable companyPlease let me know so I can proceed with my vacation and return home safely
Terrible customer serviceThey're not even trying to help me with anythingThey will mislead you to buy things
Be careful with them
Justfly issued electronic tickets that have an errorBoth of our names have our middle name repeated: *** *** *** *** *** *** *** *** ***I called to ask that this be correctedThe tickets were issued Nov When I printed the tickets today I realized the typoThe company wants to charge me hundreds of dollars per ticket to correct their errorI think this is extremely poor customer service, is ludicrousI spent hours on the phone, until my battery died I received NO satisfaction