I purchased two flight tickets for my parents to go visit relatives in the east coast for April but my dad had a bad stroke right before their trip so we had to canceled itI’ve called and emailed documents to verify everything on April before the trip and I was told I’ll receive credits for the value amountNow they are saying they never receive the doctor documents when I have proofs that I sent it three times (they’re saying they only received one email that didn’t have the documents)They promised credits to book anytime but is not holding up to their words and said I didn’t sent in anythingHow can two emails with documents be missing, using the same email address that my first email that went through, and there was no bounced email back to let me knowI asked and they can’t give me an answer
I Payed to cancel a flight to get flight creditI cant redeem the credit on a flight that I want to book it has to be specifically the same flightWhen making this decision the website fails to acknowledge this factYou have $in travel credit You currently have no flights booked, but you have a balance of $in travel credit that can be applied towards the purchase of new flightsThese travel credits are valid until July 17,
A Mean Spirited Company - I am now a big negative Net Promoter The cost the same as America Airline; so no cheaper than normalCustomer service: I brought a ticket for my son because my mother was sickWhen she stopped eating and drinking we needed to changed flights, for dollars they changes the flightNOTE: the price of the flight was the same; the change fee is cheaper at America AirlinesI get it that that is the cost of doing business but they acted like they were doing my a favor and helping me out in a tough situationJust tell me like it is but don't play me
I have book a flight and cancelled the flight within minutes since there was an issue with the retiring flight airport locationOn the website before booking the company advertise a free hours cancellation
MISLEADING ADVERTISEMENTSJustFly regularly uses or misleading advertising in its marketingWhile booking a flight from NYC to Capetown, I bought tickets from JustFly solely based on the promise of "FREE HOUR CANCELLATION" in green color on the trip I was purchasingWhile I would normally research a company and read their terms and conditions, I was not surprised by this promise because I found JustFly through Kayak, which also makes (and honors) this promiseAlso, unlike some of their flights that only read "hour cancellation," this seemed pretty clearWithin hours, I had to cancel my flight, and was directed to a page with a $cancellation feeI called the company, and spoke with a customer service agent who wasn't able to helpHe said "FREE" meant the ticket was refundableIn what world does "free hour cancellation" mean refundable? While the terms and conditions explains some of this in detail, the advertising was intentionally deceiving, and I will NEVER do business with JustFly again
I was buying two plane tickets to California through Kayak and suddenly it redirected me to a website called Justfly***I thought this was a part of Kayak, which I already used without problems, and continued the processThe site showed me the flight prices and taxes which I though were the regular taxesNow, I just checked my bank account and found out that, beside the price of my plane tickets, I have a $debit for Justfly***, which was never presented to me as a specific fee for the websiteI never heard about this website and never wanted to use this service, but it charged me $without making it clear that I was paying fees specifically for them and why I was paying those feesIf I knew I was paying more than the regular airline flights and fees, I would never have confirmed my requestI just did because the information wasn't thereThis website doesn't even have a question/feedback/complaint section where users can write their complaintsSo I hope now they can
On August 2018, I booked a flight through Justfly***, on their website they offered a 24/hour free cancellation as well as an "extended cancelaton for your protection" with a fee of $I opted to pay the cancellation fees due to the fact that the program I was attending might be canceled and I do not want to lose my flight feesThe program I was attending was cancelled and I called Just to cancel the flight through Justfly, they changed their story and even went as far as changing info on their website, "the online information I had was clearly that my booked ticket had "extendend cancelation coverage should in case anything happens and you need to cancel" and this was with a cost of $in addition to the flight fare bringing to total of $I explained to both *** = the Supervisor and Ishan = the staff that they had misled me to believe that the so called extended cancelation fee was to extend from the 24/hour free cancelationHowever, they denied me cancelation a
On 05/24/2017, I tried to book tickets for group of people to flight round trip from Los Angeles to Cancun and go back, depart on 7/4/and return 7/9/Because the group is big, I couldn't book at a time, I have to break into groups of people eachAfter I finished booking for the 1st group (United airline and Alaska airline), I continued to book for the 2nd group with same airlines but it showed the notice like "sorry, your tickets are not available anymore...please try again...."I kept searching and searching, filled out the information many many times but at the end , it always showed the message of tickets not availableFinally, I booked with other airlines company (through *** too) which I had to pay higher priceWhen I received my credit card statement, I saw they charged me for the booking which didn't go throughI tried to contact them twice, I talked to the customer service agent name Julius and Michael in hours that the transaction didn't go thr
I bought ticket through JustFl*** and got confirmation email on January Later when I checked my credit card I was charged for ticket instead of 5, ever since I am trying to resolve this problem and its still unresolvedI have made multiple calls to JustFly to resolve this problem and each calls were an hour over long but they have no answersAnd now I will put me on hold and disconnect after They have been promising to get back to me through email but so far no email was send to me about there progress in investigationThis company doesn't deserve to get even ZERO as rating Its so hard to communicate to anyone, there is no follow up with their customer regarding any concerns Its been months now I have no result yet
I purchased a plane ticket from a 3rd party, JustFly on March 3, in the amount of $This flight was scheuled from July 24- August Due to unforeseen circumstances, I was no longer able to travel on these dates and inquired JustFly about a refundI've spoken with them about times and each customer rep is always very vague and I'm always given different answers when inquiring about my refundThe company has been claiming that I could receive a refund only through *** because the airline has the fundsI called *** several times about this, spoke with supervisors, and asked them for the refundEach time, the *** supervisors said I can get a refund for the ticket but it has to be done through JustFlyThe supervisors said JustFly has the funds and *** receives the funds after the date of the flightAfter calling JustFly several more times and telling them that they need to issue the refund and not Lufthansa, I was repeatedly told they no longer
I purchased a flight on 11/29/(Booking Reference# ***)I received notice two weeks ago that justfly.com was changing my itinerary for my bookingI called to complain because the change makes me miss connecting flights that were booked separately from this reservationI was then told that they would cancel the reservation and "investigate" if they could get my money backThey said that would take daysI received two emails last week to call for an update only to be told that they never canceled the reservation and investigated the refundI was never told that they could change my flight without my approval or I would have never purchased the flight from them in the first placeThis company is such a scamI want all my money backI will never do business with this company againI also want to cancel and get a refund for Booking Reference# *** which was a part of my travel for this tripI now have to find an affordable flight for a trip that is less than
On November 19, I booked two flights one for myself and the other my companionThe advertised total price on the website for the flight and fees was $($+ $(taxes and fees))I booked the flights and also paid the extra $p/person to be able to choose our seatsWhen my credit card was charged, each flight cost $+ (taxes and fees)After I paid, I realized the base flight price increased from $to $I understood the increase in the taxes and fees because of the extra $for the seat choice fee but I did not understand why the base flight price increasedI emailed JustFly customer service, because you can't reach them by phone for this type of issue, and received a response the next dayTheir explanation is that their website indicates prices could change at anytimeThey did not offer any resolution other than that statementI responded back by email indicating that I've used many online travel services and have never had the price of
I purchased an airline ticket from Just Fly on their websiteThe price that I was given was $I agreed to that price and continued with the purchase of the ticketThe next day there were two charges from Just Fly; one for $and the other for $Just Fly could not explain the $charge and refused to refund me either amountI canceled my flight and continued to call customer service to no availThey still refuse to refund my monies but want to give me a credit for the $amountFrom now on, I will purchase airline tickets the old fashion way
They charged me twice for a flightAfter hours of communicating with them on the phone, they agreed to refund me for one chargeI have not yet received a refund
Do not use JustFl*** to book your travel I was trying to change the name on a flight reservation Initially I was told by JustFl*** that they could do this All I needed to do was have the original passenger send an email to verification@justfl*** approving the transfer We did this and when I called JustFl*** to finalize the transfer, I was then told that they could not do this I called the airline and they confirmed, under the rules of the ticket, a name transfer WAS possible and that JustFl*** needed to do it Still, JustFl*** was telling me they could not I am still trying to get this resolved Very poor experience with this company It feels like JustFl*** is not a legitimate business
SCAM SCAM SCAM..CHOSE PASSENGERS BOOKED THE FIRST DIDN'T ALLOW A SECOND.CALLED THEM AND SPOKE TO A CRAZY *** LADY WHO TOLD ME I'D HAVE TO PAY $TO CANCEL IN ORDER TO ADD ANOTHER PASSENGERTHOUGHT MAYBE SHE DIDN'T UNDERSTANDTHEY DOUBLED THE PRICE OF THE FLIGHT I HAD JUST BOOKED AND WANTED A CANCELLATION FEEWHY DO I HAVE TO CANCEL TO BOOK ANOTHER ESPECIALLY WHEN I ALREADY ASKED FOR ASKED FOR A SUPERVISOR LITERALLY TIMESFINALLY SHE SAYS OKMINS LAYER SAYS CAN'T GET ONE AND HANGS UP ON ME SCAM SCAM SCAM
I’ve been on and off the phone with support all day to resolve a mixup with my creditThe same Flight they have me booked on is online and would have been covered by the credit they gave me, but they said I would have to pay $I have documentation of what they charged me and documentation of prices at that momentCustomer support is no help
I bought two tickets from JustFly***After my order was processed, they charged me an additional $for each ticket I boughtThey refuse to talk to me over the phone and refer me to an e-mail addressI e-mailed them, but they still have not replied to my e-mail
I booked an Air Canada business class ticket from New York to Dubai by way of TorontoThe flight from New York to Toronto was cancelled and I was unable to reach my destinationI called Air Canada and they advised me to call Jusyfly*** to process my refundI called Justfly*** on occasions and they kept making up an excuse about the ticket status and they were unable to process a refundI called Air Canada and explained the situation and they advised what Justfly had to do to process the refundI even had the Air Canada representative explain directly to Justfly what they needed to do to process the refund since I had them on a conference callThey told me they have to call Air Canada and get a code which Air Canada said was not necessary to process a refundDespite numerous requests Justfly insisted they could not process a refund because of the status of the ticket which is in direct contradiction to what Air Canada advised them to doThey are unethically and unlawfully no
This website advertises very cheap flight ticketWhen I booked a ticket in this website, I found that it charges $more than the price listed in the searchHowever, there is no customer service in the websiteAfter one day, I think I need cancel my order, I find there is a $cancellation fee, but I could not contact with the website, tooSo I did not cancel it at this timeNow when I log in this website and find that the cancellation fee increased to $150, but I cannot contact a representativeIn afraid of charging more cancellation fee, I cancelled my orderThere is no customer service in this website, no telephone, no online chat, the customer could not do anything if a problem happensI don't know why they charge so much of cancellation fee, and it increase rapidly
I purchased two flight tickets for my parents to go visit relatives in the east coast for April but my dad had a bad stroke right before their trip so we had to canceled itI’ve called and emailed documents to verify everything on April before the trip and I was told I’ll receive credits for the value amountNow they are saying they never receive the doctor documents when I have proofs that I sent it three times (they’re saying they only received one email that didn’t have the documents)They promised credits to book anytime but is not holding up to their words and said I didn’t sent in anythingHow can two emails with documents be missing, using the same email address that my first email that went through, and there was no bounced email back to let me knowI asked and they can’t give me an answer
I Payed to cancel a flight to get flight creditI cant redeem the credit on a flight that I want to book it has to be specifically the same flightWhen making this decision the website fails to acknowledge this factYou have $in travel credit You currently have no flights booked, but you have a balance of $in travel credit that can be applied towards the purchase of new flightsThese travel credits are valid until July 17,
A Mean Spirited Company - I am now a big negative Net Promoter The cost the same as America Airline; so no cheaper than normalCustomer service: I brought a ticket for my son because my mother was sickWhen she stopped eating and drinking we needed to changed flights, for dollars they changes the flightNOTE: the price of the flight was the same; the change fee is cheaper at America AirlinesI get it that that is the cost of doing business but they acted like they were doing my a favor and helping me out in a tough situationJust tell me like it is but don't play me
I have book a flight and cancelled the flight within minutes since there was an issue with the retiring flight airport locationOn the website before booking the company advertise a free hours cancellation
MISLEADING ADVERTISEMENTSJustFly regularly uses or misleading advertising in its marketingWhile booking a flight from NYC to Capetown, I bought tickets from JustFly solely based on the promise of "FREE HOUR CANCELLATION" in green color on the trip I was purchasingWhile I would normally research a company and read their terms and conditions, I was not surprised by this promise because I found JustFly through Kayak, which also makes (and honors) this promiseAlso, unlike some of their flights that only read "hour cancellation," this seemed pretty clearWithin hours, I had to cancel my flight, and was directed to a page with a $cancellation feeI called the company, and spoke with a customer service agent who wasn't able to helpHe said "FREE" meant the ticket was refundableIn what world does "free hour cancellation" mean refundable? While the terms and conditions explains some of this in detail, the advertising was intentionally deceiving, and I will NEVER do business with JustFly again
I was buying two plane tickets to California through Kayak and suddenly it redirected me to a website called Justfly***I thought this was a part of Kayak, which I already used without problems, and continued the processThe site showed me the flight prices and taxes which I though were the regular taxesNow, I just checked my bank account and found out that, beside the price of my plane tickets, I have a $debit for Justfly***, which was never presented to me as a specific fee for the websiteI never heard about this website and never wanted to use this service, but it charged me $without making it clear that I was paying fees specifically for them and why I was paying those feesIf I knew I was paying more than the regular airline flights and fees, I would never have confirmed my requestI just did because the information wasn't thereThis website doesn't even have a question/feedback/complaint section where users can write their complaintsSo I hope now they can
On August 2018, I booked a flight through Justfly***, on their website they offered a 24/hour free cancellation as well as an "extended cancelaton for your protection" with a fee of $I opted to pay the cancellation fees due to the fact that the program I was attending might be canceled and I do not want to lose my flight feesThe program I was attending was cancelled and I called Just to cancel the flight through Justfly, they changed their story and even went as far as changing info on their website, "the online information I had was clearly that my booked ticket had "extendend cancelation coverage should in case anything happens and you need to cancel" and this was with a cost of $in addition to the flight fare bringing to total of $I explained to both *** = the Supervisor and Ishan = the staff that they had misled me to believe that the so called extended cancelation fee was to extend from the 24/hour free cancelationHowever, they denied me cancelation a
On 05/24/2017, I tried to book tickets for group of people to flight round trip from Los Angeles to Cancun and go back, depart on 7/4/and return 7/9/Because the group is big, I couldn't book at a time, I have to break into groups of people eachAfter I finished booking for the 1st group (United airline and Alaska airline), I continued to book for the 2nd group with same airlines but it showed the notice like "sorry, your tickets are not available anymore...please try again...."I kept searching and searching, filled out the information many many times but at the end , it always showed the message of tickets not availableFinally, I booked with other airlines company (through *** too) which I had to pay higher priceWhen I received my credit card statement, I saw they charged me for the booking which didn't go throughI tried to contact them twice, I talked to the customer service agent name Julius and Michael in hours that the transaction didn't go thr
I bought ticket through JustFl*** and got confirmation email on January Later when I checked my credit card I was charged for ticket instead of 5, ever since I am trying to resolve this problem and its still unresolvedI have made multiple calls to JustFly to resolve this problem and each calls were an hour over long but they have no answersAnd now I will put me on hold and disconnect after They have been promising to get back to me through email but so far no email was send to me about there progress in investigationThis company doesn't deserve to get even ZERO as rating Its so hard to communicate to anyone, there is no follow up with their customer regarding any concerns Its been months now I have no result yet
I purchased a plane ticket from a 3rd party, JustFly on March 3, in the amount of $This flight was scheuled from July 24- August Due to unforeseen circumstances, I was no longer able to travel on these dates and inquired JustFly about a refundI've spoken with them about times and each customer rep is always very vague and I'm always given different answers when inquiring about my refundThe company has been claiming that I could receive a refund only through *** because the airline has the fundsI called *** several times about this, spoke with supervisors, and asked them for the refundEach time, the *** supervisors said I can get a refund for the ticket but it has to be done through JustFlyThe supervisors said JustFly has the funds and *** receives the funds after the date of the flightAfter calling JustFly several more times and telling them that they need to issue the refund and not Lufthansa, I was repeatedly told they no longer
I purchased a flight on 11/29/(Booking Reference# ***)I received notice two weeks ago that justfly.com was changing my itinerary for my bookingI called to complain because the change makes me miss connecting flights that were booked separately from this reservationI was then told that they would cancel the reservation and "investigate" if they could get my money backThey said that would take daysI received two emails last week to call for an update only to be told that they never canceled the reservation and investigated the refundI was never told that they could change my flight without my approval or I would have never purchased the flight from them in the first placeThis company is such a scamI want all my money backI will never do business with this company againI also want to cancel and get a refund for Booking Reference# *** which was a part of my travel for this tripI now have to find an affordable flight for a trip that is less than
On November 19, I booked two flights one for myself and the other my companionThe advertised total price on the website for the flight and fees was $($+ $(taxes and fees))I booked the flights and also paid the extra $p/person to be able to choose our seatsWhen my credit card was charged, each flight cost $+ (taxes and fees)After I paid, I realized the base flight price increased from $to $I understood the increase in the taxes and fees because of the extra $for the seat choice fee but I did not understand why the base flight price increasedI emailed JustFly customer service, because you can't reach them by phone for this type of issue, and received a response the next dayTheir explanation is that their website indicates prices could change at anytimeThey did not offer any resolution other than that statementI responded back by email indicating that I've used many online travel services and have never had the price of
I purchased an airline ticket from Just Fly on their websiteThe price that I was given was $I agreed to that price and continued with the purchase of the ticketThe next day there were two charges from Just Fly; one for $and the other for $Just Fly could not explain the $charge and refused to refund me either amountI canceled my flight and continued to call customer service to no availThey still refuse to refund my monies but want to give me a credit for the $amountFrom now on, I will purchase airline tickets the old fashion way
They charged me twice for a flightAfter hours of communicating with them on the phone, they agreed to refund me for one chargeI have not yet received a refund
Do not use JustFl*** to book your travel I was trying to change the name on a flight reservation Initially I was told by JustFl*** that they could do this All I needed to do was have the original passenger send an email to verification@justfl*** approving the transfer We did this and when I called JustFl*** to finalize the transfer, I was then told that they could not do this I called the airline and they confirmed, under the rules of the ticket, a name transfer WAS possible and that JustFl*** needed to do it Still, JustFl*** was telling me they could not I am still trying to get this resolved Very poor experience with this company It feels like JustFl*** is not a legitimate business
SCAM SCAM SCAM..CHOSE PASSENGERS BOOKED THE FIRST DIDN'T ALLOW A SECOND.CALLED THEM AND SPOKE TO A CRAZY *** LADY WHO TOLD ME I'D HAVE TO PAY $TO CANCEL IN ORDER TO ADD ANOTHER PASSENGERTHOUGHT MAYBE SHE DIDN'T UNDERSTANDTHEY DOUBLED THE PRICE OF THE FLIGHT I HAD JUST BOOKED AND WANTED A CANCELLATION FEEWHY DO I HAVE TO CANCEL TO BOOK ANOTHER ESPECIALLY WHEN I ALREADY ASKED FOR ASKED FOR A SUPERVISOR LITERALLY TIMESFINALLY SHE SAYS OKMINS LAYER SAYS CAN'T GET ONE AND HANGS UP ON ME SCAM SCAM SCAM
I’ve been on and off the phone with support all day to resolve a mixup with my creditThe same Flight they have me booked on is online and would have been covered by the credit they gave me, but they said I would have to pay $I have documentation of what they charged me and documentation of prices at that momentCustomer support is no help
I bought two tickets from JustFly***After my order was processed, they charged me an additional $for each ticket I boughtThey refuse to talk to me over the phone and refer me to an e-mail addressI e-mailed them, but they still have not replied to my e-mail
I booked an Air Canada business class ticket from New York to Dubai by way of TorontoThe flight from New York to Toronto was cancelled and I was unable to reach my destinationI called Air Canada and they advised me to call Jusyfly*** to process my refundI called Justfly*** on occasions and they kept making up an excuse about the ticket status and they were unable to process a refundI called Air Canada and explained the situation and they advised what Justfly had to do to process the refundI even had the Air Canada representative explain directly to Justfly what they needed to do to process the refund since I had them on a conference callThey told me they have to call Air Canada and get a code which Air Canada said was not necessary to process a refundDespite numerous requests Justfly insisted they could not process a refund because of the status of the ticket which is in direct contradiction to what Air Canada advised them to doThey are unethically and unlawfully no
This website advertises very cheap flight ticketWhen I booked a ticket in this website, I found that it charges $more than the price listed in the searchHowever, there is no customer service in the websiteAfter one day, I think I need cancel my order, I find there is a $cancellation fee, but I could not contact with the website, tooSo I did not cancel it at this timeNow when I log in this website and find that the cancellation fee increased to $150, but I cannot contact a representativeIn afraid of charging more cancellation fee, I cancelled my orderThere is no customer service in this website, no telephone, no online chat, the customer could not do anything if a problem happensI don't know why they charge so much of cancellation fee, and it increase rapidly