I spoke with the airline (Copa Air) and was told to contact Justfly which I did. I ve been waiting for a response from Justfly [redacted] from a ticket I bought but could not use since my dad passed away and had to fly couple of days before expected. I spoke to justfly and sent paper work they requested including the Death Certificate and my Birth certificate intermediately and still no answer from them. I´ve been calling several times and still no response from them. I contacted them in advance so the ticket would not present a "no show" and somebody could use the seat.
I purchased tickets for my family of to Europe and had a work conflict that made taking the trip difficult, not impossibleI called in to just fly to check on cancellation policyThe customer service rep ended up cancelling my trip reservation without my consentI was then subsequently informed that the trip was non refundable and to proceed filing a claim with my travel protection policyAll advice suggested by Just fly has been unsuccessful in refunding my expenseI cannot believe I am being made responsible to pay for a trip I did not make or authorize to cancelPlease helpThank you
I had booked with Justfly in the past with no issuesEarlier this year, I had found a great price for a round trip flight to ParisPrior to booking, I called Justfly to verify the cancellation policy as the trip I booked was in December and I was unsure if I would be able to make the flightThey quoted me approximately $for the fee and that there were no other strings attachedThis was fair enough to me so I booked the tripUnfortunately I was informed of a destination wedding that I was to be a part of during the week that I bookedI decided that I would eat the loss, cancel my flight, and book the trip for another time in SeptemberI called once again to verify the terms and the $fee was once again mentionedHowever, after canceling my flight, I was not given any money back but instead given flight creditThis did not bother me as I was planning on rescheduling the trip regardlessAfter searching for flights with my credit I found that the flights were significantly
Due to airline's changes to my itinerary, I had to cancel my flight reservationI followed all proper procedure with JustFly for my cancellation and was approved for the refundI received an email notification on Oct of my refund process had began but to allow days for processingI called JustFly on Nov requesting a update on my refund, only to be informed that Avianca needed to returned my fundsI was also informed Avianca was not responding to JustFly's refund email requestI called JustFly other times after the initual call, all I received was the same story as mentioned aboveI called Avianca directly in hope to resolve this issue but was told to talk to JustFlyAvianca informed me during the call that JustFly had just initiated the refund process Dec and to have JustFly call Avianca via conference call with me to sort this outNatually the contradicting information upset me, I call JustFly to accomplish this conference call but this request was denie
My first and last experience working with Justfly[redacted] was unsatisfactory in several ways Booking flights for a round trip on two separate airlines was easy enough, but shortly after I'd made my reservations, I received email notifications that my reservations had been cancelled due to a problem with my credit card I tried for a long time to reach an agent at the number provided, and finally spoke with a representative who wasn't able to explain the credit card problem I then made the trip reservations using another online service, and had no problems When I received my credit card statement later that month, I was surprised to see the Justfly[redacted] charges and the original flights - which I'd been told had been cancelled - listed among the charges I proceeded to dispute the charges through Justfly[redacted] and also with the airlines, one of which offered a credit for the same cost as the disputed charge Justfly[redacted] claims that a second set of identical reservations had been made immediately after the first ones were cancelled, but I didn't make a second set of reservations, because I'd been told that Justfly[redacted] had had a problem with my credit card
On 4/24/18 I booked two flights through Justfly***, Booking Reference Number [redacted] . A total of $1,168.64 was charged to my credit card in four separate charges - two charges of $511.97 on 4/27/18 for airfare, $108.70 for the booking and insurance and two charges of $18 for seat assignments. All of the charges were authorized and processed by Justfly***. On May 7, 2018 I received email notification that there was a problem with my flight, and it turns out Air Europa, the carrier, could not honor the return flight, therefore the flight they sold me was invalid. A refund was to be issued to my credit card, however the company is refusing to refund the insurance purchase and the seat selection fees. I called and demanded a full refund for everything I was charged and they refused. To date I have received a refund of the two $511.97 charges only. They were unable to deliver the flight I had purchased, and they need to refund all of my money.
I booked a flight through Justfly***The company cancelled the original flight charged me dollar cancellation fee, and tried to charge me my original fee, plus approximately 1,dollars more to rebook the same flightI attempted to dispute the cancellation and the price increaseI was hung up on, told a supervisor would call me, told the call data would be reviewed and that a supervisor would contact meThe people I spoke with would not give me the name of a supervisor or managerI have not been contacted by the company, but I keep calling to inquireThe company has never responded back to me
[redacted] is required to notify customers of flight changes or cancellationsOur return flight was changed to a different day nearly months before our tripYet we were never notified and when we checked the itinerary just one week before the flight it was still listed as on the original dayWe missed our flight, had to work with the airport staff for hours to get on another flight out and had to stay an extra night in Sri Lanka, causing hotel and food costsWe have tried to contact them multiple times but have received no responseI missed work and we missed part of my brothers wedding
My husband and I booked our honeymoon trip through [redacted] My husband then broke his leg and was not cleared to fly so we needed to reschedule The company gave us a travel credit to change our flight We understood that the destination needed to be the same and that the reservation needed to be made within the year We tried to reschedule our flight on line where they told us that there were no flights available I tried multiple dates We then tried to call the company to book, where they told us that there were actually flights available, but other restrictions that they could not explain We gave them a few other dates to look at The company told us those dates were not available I have checked on line and there are currently flights available on those dates with the airline that they are saying we must book through
I bought 2 one way flights ( [redacted] to Venice Italy, Catania, Sicily to ***) When I purchased them I entered the transactions in my financial software. The next day when I visited [redacted] 1 website to reconcile my account I found the two charges exactly as recorded plus two additional charges. They were all pending. After another day the charges were finalized including the two additional. I immediately contacted [redacted] ( [redacted] ) to resolve the issue. I was told the additional fees were for seat selection, trip cancellation insurance and correction in the flight airfare. When I asked to speak to a manager she refused. I was offered a token (approx $35) courtesy refund. I insisted the two added charges be reversed. The rep, [redacted] , stated that could not be done. Nor could I cancel the entire transaction.
For four days I looked at the same itinerary for a round trip flight from phx to rduThere were three itineraries available for $On 4/30/I went to purchase any of the three itineraries and over a two to three hour period I attempted multiple times to purchase these tickets at the advertised price(note the advertised price included fees etc) I have screen shots if you needThen when I went to check out the price would shoot up to $I called the number and spoke to supervisor ***I explained in detail what happened and she checked on her endShe admitted the website was advertising one price and check out another and claimed the airline had jacked up the price but their website was not updating their endThat is the definition of price advertisement and there are plenty of people who will hit through the information without paying attention to the final totalThis should not be allowed and consumers should be aware
On 3/8/I purchased airline tickets for my friends & I on Copa Airlines to fly from SFO-LIM via Panama RT from 5/23-6/which were already usedThe charges came on the credit card statement as charges for $Unfortunately there was an additional unauthorized charge on 3/16/of $Justfly [redacted] has not been able to explain this unauthorized charge but says it will take 6-weeks to rectify from when I filed a complaint and sent them a copy of our CrCd statement on 5/I've spent several hours on hold and asking questions about times with their non-customer support number at [redacted] , using Ref# [redacted] It has gotten me nowhereWhen I called Justfly again on 6/after returning from our trip and spent another hours on hold and asking for status and the supervisor Vic Emp [redacted] kept saying it's in the final stages of review but can take up to 6-weeks to credit back the amountI asked what does that mean he said it's been referred to their travel
JustFly advertises "hour cancellation" but then charges you for cancelling it within hoursI cancelled one flight that was $and they charged me $for cancellationThis is deceptive advertisingThey should not advertise as "hr cancellation" when they charge for itother airlines who provide this policy do not charge when advertising it this wayThis company is very deceptive and should be put out of business
On Sunday November 12, my wife and I booked a flight through Justfly [redacted] with trip cancellation insurance to Honolulu, HawaiiThis was $After paying for this flight we realized we booked the wrong destination in Hawaii, and paid for an additional flight to the right destination through justfly [redacted] for $We went to cancel our first flight on the internet through justfly,but our trip cancellation insurance didn't come into effect until the following day November 13, and justfly were charging $to cancelSo I decided to call United who the airfare tickets were with and cancel directly with themHowever, United were unable to cancel our flight and provide a refund as they did not have our payment, Justfly still had our moneyThe following day, November 13, my wife and I canceled our flight through Justfly where they charged us $cancellation fee, cancelled our trip cancellation insurance and told us wrong destinations are not covered and refused to give us a refund
This is the worst onine booking company for flights I have ever seen! Never ever use them!!! They billed my credit card four times in hours and when I called to complain they stated my card had declined itNopeFour pending charges that put my card over its limitThe man said he would fix it and send me an updated email concerning the chargesIn an hour I received an email cancelling my daughters flight! When I called to find out what the hell happened, I got an hour of run around, even after sending them screenshots of my four charges, and them saying my card declined them so what are they supposed to doWhen I confronted her about the screenshot showing the charges, she stated it was impossible because it was declinedShe hung up on me! Never ever ever use this companyI am thankful they screwed upI went directly to the airline and bought the tickets cheaper without the hassleOh, and if you need help, they speak broken English
In December I booked a flight with JustFly.com over the New Years Eve holiday weekendAt this time, the flight to and from my destination, Baltimore, MD, was cancelled due to inclement weatherWhen I booked this flight, I paid a premium (higher rate) due to the time of year that I was flyingAt that time, I was advised that my return flight could be refunded to me and the flight to Baltimore could only be issued in the form of an airline creditI accepted this offer, as they offered me no other optionIt should also be noted that at this time the name that appeared on my Driver's License was " [redacted] ," which is my maiden nameIn February, I called to book a flight using my creditI was told at this time that I actually flew to Baltimore, MD (I did not, the flight was cancelled) and I spent hours on the phone with JustFly.com and the actual airline ( [redacted] ) to remedy the issueThey reluctantly re-booked a flight for me from Pittsburgh, PA to B
I booked with Justfly [redacted] and it said 24 hour free cancellation, I made this reservation for my daughter, June 16th at 1:19 pm, today I wanted to cancel it is June 17th 11:24 PM. The day I made my reservation I called in and talked to a sales representative and asked her specifically that if I was too cancelled would I be able to cancel with no such penalty. She told me that there would be not fees at all and that I would get my money back, no problem. Today I had to forcefully cancel my flight because Panama (which is where we were flying) is having a flu epidemic that is fatal to children and elders, my daughter is a child and I did not want her to be exposed to that. All in all I called before the 24 hours and I was charged $75! The website and sales team said I would not be charged at all if I cancelled before 24 hours !
I spoke with the airline (Copa Air) and was told to contact Justfly which I did. I ve been waiting for a response from Justfly [redacted] from a ticket I bought but could not use since my dad passed away and had to fly couple of days before expected. I spoke to justfly and sent paper work they requested including the Death Certificate and my Birth certificate intermediately and still no answer from them. I´ve been calling several times and still no response from them. I contacted them in advance so the ticket would not present a "no show" and somebody could use the seat.
I purchased tickets for my family of to Europe and had a work conflict that made taking the trip difficult, not impossibleI called in to just fly to check on cancellation policyThe customer service rep ended up cancelling my trip reservation without my consentI was then subsequently informed that the trip was non refundable and to proceed filing a claim with my travel protection policyAll advice suggested by Just fly has been unsuccessful in refunding my expenseI cannot believe I am being made responsible to pay for a trip I did not make or authorize to cancelPlease helpThank you
I had booked with Justfly in the past with no issuesEarlier this year, I had found a great price for a round trip flight to ParisPrior to booking, I called Justfly to verify the cancellation policy as the trip I booked was in December and I was unsure if I would be able to make the flightThey quoted me approximately $for the fee and that there were no other strings attachedThis was fair enough to me so I booked the tripUnfortunately I was informed of a destination wedding that I was to be a part of during the week that I bookedI decided that I would eat the loss, cancel my flight, and book the trip for another time in SeptemberI called once again to verify the terms and the $fee was once again mentionedHowever, after canceling my flight, I was not given any money back but instead given flight creditThis did not bother me as I was planning on rescheduling the trip regardlessAfter searching for flights with my credit I found that the flights were significantly
Due to airline's changes to my itinerary, I had to cancel my flight reservationI followed all proper procedure with JustFly for my cancellation and was approved for the refundI received an email notification on Oct of my refund process had began but to allow days for processingI called JustFly on Nov requesting a update on my refund, only to be informed that Avianca needed to returned my fundsI was also informed Avianca was not responding to JustFly's refund email requestI called JustFly other times after the initual call, all I received was the same story as mentioned aboveI called Avianca directly in hope to resolve this issue but was told to talk to JustFlyAvianca informed me during the call that JustFly had just initiated the refund process Dec and to have JustFly call Avianca via conference call with me to sort this outNatually the contradicting information upset me, I call JustFly to accomplish this conference call but this request was denie
My first and last experience working with Justfly[redacted] was unsatisfactory in several ways Booking flights for a round trip on two separate airlines was easy enough, but shortly after I'd made my reservations, I received email notifications that my reservations had been cancelled due to a problem with my credit card I tried for a long time to reach an agent at the number provided, and finally spoke with a representative who wasn't able to explain the credit card problem I then made the trip reservations using another online service, and had no problems When I received my credit card statement later that month, I was surprised to see the Justfly[redacted] charges and the original flights - which I'd been told had been cancelled - listed among the charges I proceeded to dispute the charges through Justfly[redacted] and also with the airlines, one of which offered a credit for the same cost as the disputed charge Justfly[redacted] claims that a second set of identical reservations had been made immediately after the first ones were cancelled, but I didn't make a second set of reservations, because I'd been told that Justfly[redacted] had had a problem with my credit card
see Attached documentClick here to Get the File - use the Password: [redacted] [redacted]
On 4/24/18 I booked two flights through Justfly***, Booking Reference Number [redacted] . A total of $1,168.64 was charged to my credit card in four separate charges - two charges of $511.97 on 4/27/18 for airfare, $108.70 for the booking and insurance and two charges of $18 for seat assignments. All of the charges were authorized and processed by Justfly***. On May 7, 2018 I received email notification that there was a problem with my flight, and it turns out Air Europa, the carrier, could not honor the return flight, therefore the flight they sold me was invalid. A refund was to be issued to my credit card, however the company is refusing to refund the insurance purchase and the seat selection fees. I called and demanded a full refund for everything I was charged and they refused. To date I have received a refund of the two $511.97 charges only. They were unable to deliver the flight I had purchased, and they need to refund all of my money.
my name came out as Lawheaf, instead of Lawhead, and they insisted on charging me a $75 fee
I booked a flight through Justfly***The company cancelled the original flight charged me dollar cancellation fee, and tried to charge me my original fee, plus approximately 1,dollars more to rebook the same flightI attempted to dispute the cancellation and the price increaseI was hung up on, told a supervisor would call me, told the call data would be reviewed and that a supervisor would contact meThe people I spoke with would not give me the name of a supervisor or managerI have not been contacted by the company, but I keep calling to inquireThe company has never responded back to me
[redacted] is required to notify customers of flight changes or cancellationsOur return flight was changed to a different day nearly months before our tripYet we were never notified and when we checked the itinerary just one week before the flight it was still listed as on the original dayWe missed our flight, had to work with the airport staff for hours to get on another flight out and had to stay an extra night in Sri Lanka, causing hotel and food costsWe have tried to contact them multiple times but have received no responseI missed work and we missed part of my brothers wedding
I was booking plane tickets for price of $a piece then when I got the receipt the price went to $and change
My husband and I booked our honeymoon trip through [redacted] My husband then broke his leg and was not cleared to fly so we needed to reschedule The company gave us a travel credit to change our flight We understood that the destination needed to be the same and that the reservation needed to be made within the year We tried to reschedule our flight on line where they told us that there were no flights available I tried multiple dates We then tried to call the company to book, where they told us that there were actually flights available, but other restrictions that they could not explain We gave them a few other dates to look at The company told us those dates were not available I have checked on line and there are currently flights available on those dates with the airline that they are saying we must book through
I bought 2 one way flights ( [redacted] to Venice Italy, Catania, Sicily to ***) When I purchased them I entered the transactions in my financial software. The next day when I visited [redacted] 1 website to reconcile my account I found the two charges exactly as recorded plus two additional charges. They were all pending. After another day the charges were finalized including the two additional. I immediately contacted [redacted] ( [redacted] ) to resolve the issue. I was told the additional fees were for seat selection, trip cancellation insurance and correction in the flight airfare. When I asked to speak to a manager she refused. I was offered a token (approx $35) courtesy refund. I insisted the two added charges be reversed. The rep, [redacted] , stated that could not be done. Nor could I cancel the entire transaction.
For four days I looked at the same itinerary for a round trip flight from phx to rduThere were three itineraries available for $On 4/30/I went to purchase any of the three itineraries and over a two to three hour period I attempted multiple times to purchase these tickets at the advertised price(note the advertised price included fees etc) I have screen shots if you needThen when I went to check out the price would shoot up to $I called the number and spoke to supervisor ***I explained in detail what happened and she checked on her endShe admitted the website was advertising one price and check out another and claimed the airline had jacked up the price but their website was not updating their endThat is the definition of price advertisement and there are plenty of people who will hit through the information without paying attention to the final totalThis should not be allowed and consumers should be aware
On 3/8/I purchased airline tickets for my friends & I on Copa Airlines to fly from SFO-LIM via Panama RT from 5/23-6/which were already usedThe charges came on the credit card statement as charges for $Unfortunately there was an additional unauthorized charge on 3/16/of $Justfly [redacted] has not been able to explain this unauthorized charge but says it will take 6-weeks to rectify from when I filed a complaint and sent them a copy of our CrCd statement on 5/I've spent several hours on hold and asking questions about times with their non-customer support number at [redacted] , using Ref# [redacted] It has gotten me nowhereWhen I called Justfly again on 6/after returning from our trip and spent another hours on hold and asking for status and the supervisor Vic Emp [redacted] kept saying it's in the final stages of review but can take up to 6-weeks to credit back the amountI asked what does that mean he said it's been referred to their travel
JustFly advertises "hour cancellation" but then charges you for cancelling it within hoursI cancelled one flight that was $and they charged me $for cancellationThis is deceptive advertisingThey should not advertise as "hr cancellation" when they charge for itother airlines who provide this policy do not charge when advertising it this wayThis company is very deceptive and should be put out of business
On Sunday November 12, my wife and I booked a flight through Justfly [redacted] with trip cancellation insurance to Honolulu, HawaiiThis was $After paying for this flight we realized we booked the wrong destination in Hawaii, and paid for an additional flight to the right destination through justfly [redacted] for $We went to cancel our first flight on the internet through justfly,but our trip cancellation insurance didn't come into effect until the following day November 13, and justfly were charging $to cancelSo I decided to call United who the airfare tickets were with and cancel directly with themHowever, United were unable to cancel our flight and provide a refund as they did not have our payment, Justfly still had our moneyThe following day, November 13, my wife and I canceled our flight through Justfly where they charged us $cancellation fee, cancelled our trip cancellation insurance and told us wrong destinations are not covered and refused to give us a refund
This is the worst onine booking company for flights I have ever seen! Never ever use them!!! They billed my credit card four times in hours and when I called to complain they stated my card had declined itNopeFour pending charges that put my card over its limitThe man said he would fix it and send me an updated email concerning the chargesIn an hour I received an email cancelling my daughters flight! When I called to find out what the hell happened, I got an hour of run around, even after sending them screenshots of my four charges, and them saying my card declined them so what are they supposed to doWhen I confronted her about the screenshot showing the charges, she stated it was impossible because it was declinedShe hung up on me! Never ever ever use this companyI am thankful they screwed upI went directly to the airline and bought the tickets cheaper without the hassleOh, and if you need help, they speak broken English
In December I booked a flight with JustFly.com over the New Years Eve holiday weekendAt this time, the flight to and from my destination, Baltimore, MD, was cancelled due to inclement weatherWhen I booked this flight, I paid a premium (higher rate) due to the time of year that I was flyingAt that time, I was advised that my return flight could be refunded to me and the flight to Baltimore could only be issued in the form of an airline creditI accepted this offer, as they offered me no other optionIt should also be noted that at this time the name that appeared on my Driver's License was " [redacted] ," which is my maiden nameIn February, I called to book a flight using my creditI was told at this time that I actually flew to Baltimore, MD (I did not, the flight was cancelled) and I spent hours on the phone with JustFly.com and the actual airline ( [redacted] ) to remedy the issueThey reluctantly re-booked a flight for me from Pittsburgh, PA to B
I booked with Justfly [redacted] and it said 24 hour free cancellation, I made this reservation for my daughter, June 16th at 1:19 pm, today I wanted to cancel it is June 17th 11:24 PM. The day I made my reservation I called in and talked to a sales representative and asked her specifically that if I was too cancelled would I be able to cancel with no such penalty. She told me that there would be not fees at all and that I would get my money back, no problem. Today I had to forcefully cancel my flight because Panama (which is where we were flying) is having a flu epidemic that is fatal to children and elders, my daughter is a child and I did not want her to be exposed to that. All in all I called before the 24 hours and I was charged $75! The website and sales team said I would not be charged at all if I cancelled before 24 hours !