On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt [redacted] The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
I purchased a round trip ticket to Italy (booking number [redacted] )It left July 7th and returned to Orlando JUly 15th (e ticket is [redacted] )Total cost for this ticket was $I informed them that my passport had been stolen in Rome the night before I was leavingI contacted the Italian police and US EmbassyI had to go to the US Embassy to get an emergency passportThey didn't open til after the flight took offI contacted British Airways and the female rep I spoke with said she was notating in my account that I would not be making the flight, the circumstances surrounding the delay and (after she put me on hold to check with i'm assuming her supervisor) that I would be able to get on another flight once I got to the airportMy husband who was in the US and also called and was on hold for an hour and got a hold of a repHe said he wanted to make sure once I got to the airport there wasn't additional paperwork I needed from the US Embassy or Ita
Misleading practices about what is charged for flights, "Best Purchase Guarantee" fees, cancellation and modification fees When cancelling a flight I was told I was going to get a refund for $XXXX representing a $charge per ticketBeyond that justfly had charges for seating fees, other fees that we not clearly representedThere was a promotion where they displayed a refund of the Best Purchase Guarantee fee on their website, but then they do not honor it crediting you for that promotionI have called customer service times to try and straighten these details outVery frustratingBeware
We booked a flight with JustFl [redacted] for a trip and also paid for flight insurance Unfortunately the resort we planned to stay at was taken out by the hurricane When calling to cancel our flight after our friends booked thru Expedia and received all of their money back we were told we would have to pay different fees totally $ The customer service was terrible and very rude They said since we can still fly to that destination that we wouldn't get all of our money back even with the flight insurance we paid I would not recommend booking flights with this company there are hidden fees and even the airline we used were not able to pull up our info to see what we paid for our tickets Totally scam!
I purchased an airline ticket (for international travel on TAP Portugal Airlines) through Justfl***Justfl [redacted] did not disclose that they were selling a 'TAP | discount' class fare -- which restricts baggage allowancesThey advertised the fare as a traditional economy-class ticketIn seeking out information via their website on baggage allowances for economy-class tickets, Justfl [redacted] links directly to TAP Portugal Airlines' website -- which specifies that a carbag may be checked, free of charge, on intercontinental flightsTAP Portugal Airlines' website also outlines the restrictions for 'TAP | discount' fares as compared to traditional economy-class faresAgain, however, Justfl [redacted] advertised the fare they sold me as a standard economy-class ticket, when it fact it was notIn communicating with TAP Portugal Airlines, they expressed frustration with third-party sites mis-advertising fares in this way and mentioned Justfl [redacted] as a particularly egregious exampleIn trying to rectify the issue with Justfl***, I spent hours on hold over the course of a weekCertain agents agreed to process a refund for the excess baggage fee I was charged, but then never did soI would call back and another agent would refuse altogetherWhen one supervisor told me that, yes, though the Justfl [redacted] website does seem to be selling discounted tickets as standard economy tickets, even so I should have somehow known to call and verify this before purchasing online, I finally gave upThat, in patronizing a business, I am to assume they might be dealing disingenuously with me and do more than due diligence before making a purchase is as foolish as it is cynical as it is totally unacceptableLastly, the company seems to be using extremely excessive wait-times (in excess of hours in one instance this week) to dodge customer complaintsCustomer service agents at offshore calling centers can sometimes be difficult to understand, as they are speaking English as a second language; I do try to be charitable and understanding, but in this case, the agents at Justfl [redacted] almost do not have a working command of the English language -- which led to agents often misunderstanding me and communicating erroneous information along to supervisors
My experience with this company was completely awful from start until finishFirst their site says you can make any changes for free within hours I tried to make a change within minutes and was told I could not and if I did I would have to pay a fee of one hundred plus dollars when I mentioned what their policy says online the manager told me it was Nothing he could doThe day before my flight my flight time changed (which I’m aware happens sometimes) when I called just fly to explain to them I was flying with my younger brother & we could not be separated they told me “well we sent you an email it’s your responsibility to to call us if you’re not happy with the change” no customers service just rude and nasty I spoke with an individual by the name of [redacted] when I asked to speak with her manager she told me “they’re just going to tell you the same thing” she then told me it’ll be a moment before I speak with a manager following by putting me on hold for about three minutesShe then got back on the line and said no supervisor would be available for as they were all “busy on other important calls” I told her I didn’t mind waitingShe placed me on hold for one minute and then hung up the phoneNo one from the company called me back about my complaintI warn all don’t use their site Lucky for me I was able to contact the airline and explain to them what happened and a nice gentleman fixed my flight for meThe deals were much better going through the airline also when I found out after making a purchaseLesson learned This experience is from November
Booked a flight with Justfly in June to StKitts in NovemberGot a notice in October that my flight was changed with a minute layover in MiamiNot possible! Called Justfly to help- Agent [redacted] was very rude and condescendingTold me what I already knew and explained to her, after a minutes on holdWhen I asked to speak to someone else she told me “No”When I asked again She hung up on meI gathered my composure and called backThe young man was helping me put me on hold and guess whose back on the line NicoleWho promptly told me it wasn’t her problem and hung up on me againHorrible experience!!!!!!
I booked airline tickets through justfly***I had to change the ticket and could not get a straight answer about using the ticket with in a yearI was charged a $fee and told it would cost me $to rebook the ticket and use it with in one yearI never received confirmation of this via email and have been on the phone with them for over minutes being sent to more supervisors without an answerThis company misrepresents their product and charges you with any fee that I cannot find anywhereThey are scam artists and give you the runaround while working several customers at a time
I proceeded to process my purchase with a total and agreed to pay the total, when I received the confirmation it was over $more than what I agreed to payI selected the flights that offered the free cancelation with bold letters, only to find out that in the fine print it claims that it's only if you purchase the extended cancellation option which is $24/passenger, and it clearly showed that there were no airline cancellation penaltyIt is truthfully a way the company gets to make money for while offering no service in returnIt's advertisement is misleading and billing faulty and unethicalI was on the phone with a member who acted that she was doing me a favor in returning my money at $25/passengerSo, it cost me $to cancel flights that were advertised as free cancellation, and I cancelled within the hour due to the overcharged amount
I was advertised flights for $508, but was charged over $ When I immediately called to complain, I was told I could only cancel the tickets if I paid a $fee Eventually, the lowered that fee to $ I am not going to pay $to cancel a transaction that was made fraudulentlyI was also told that they had a screenshot of my computer at the time I confirmed the transaction which is absurd Their website does not have the ability to take a screenshot of my computer
I purchased tickets to Key West, FLon 10/15/However, my travel companion is unable to goI contacted Just Fly [redacted] to inquire about my optionsThe first time I called, I was told there would be a $change fee, and a $cancellation feeThis fee is half of the cost of the ticketAt this point I did not cancel my reservationHowever, I called Just Fly [redacted] back later on 10/25/This time I was told there would be a $fee, and the remainder of the monies would be a airline travel credit to be used within the next year to be in my travel companions nameI paid for these tickets, the monies should come back to meSeems like every time I've called I've been given a different answer
We had an absolutely horrible experience with this company and highly recommend everyone stay away from themThe prices are good, but if anything goes wrong, they will not assist you in the leastMy family was traveling to Australia and booked tickets months in advanceJustfly sent us a confirmation itinerary just days before our departureWhen we arrived at the airport to leave for our family vacation, we were informed that the flight justfly had booked for us did not existWe were stuck and would miss our flights to AustraliaJustfly would not help us while we were stuck at the airportThey said it was the airline’s problemThen they blamed us A month later I called the customer service agent to ask for them to refund us in some way, they admitted to making a mistake by not contacting us of any changesThey then said they wouldn’t help us or refund us anythingThey ended up hanging up on me after around hour of holding and being transferredIt was a truly awful experience and demonstrated that this company has no regard for its customers
STAY AWAY FROM JUSTFL***!!! My mother went home from the hospital to receive hospice careI booked a flight to visit with her while she was still coherent but she declined so quickly that I had to go sooner or I wouldn't get to say Good-Bye! When I called to change my flight JustFl [redacted] wanted to charge me an ADDITIONAL $or $800!! Justfly said that I had to cancel and re-book the flight for a $cancelation fee PLUS a $re-booking fee PLUS the additional cost of the new ticket which they would choose for me!! I would have been happy to just pay a re-booking fee for changing the flight but this was a SCAM during a very stressful time and they take advantage of that by keeping you on the phone for long periods of time just to wear you down I cut my losses and cancelled the flight completelyI did buy the cancellation insurance and CSA Travel Protection was just as bad! They wanted her Power of Attorney (my mom's grief stricken husband) to give permission for and provide documentation of doctor's treatment during the time she was home (which there was none)They did nothing for me but run out my days to file a claim!
Terrible customer service which this company has outsourced to a call center in the PhilippinesI am Filipino and even I had a hard time understanding most of these agents and all of my calls averaged an hour or more in lengthHad to change my relative's departure date and was only able to do so after 3rd call because first couple agents were no help at allI paid modification fees, ticket price difference and taxes total of $on a different credit carddays after I was surprised to see another $charged on Aug to the first card I usedHad to call customer service again to tell them they are making unauthorized charges on my cardThe call had to be elevated to a supervisor as the agent was having difficulty processing simple tasksI was reassured by supervisor that this was charged by mistake and would be refunded in to hoursThe next day I check to see if the refund went through and to my disbelief another $charge made on Aug was pending on my cardCalled customer service yet again and requested immediately to speak to a supervisorAgent kept delaying the transfer and kept saying this was a modification feeExplained to her multiple times that all fees including modification fees have been paid on a different card and have already posted on that cardI was obviously irate at having to call customer service a 5th time and having multiple unauthorized charges made on my card and it didn't help that I had to explain multiple times that all these were unauthorized chargesIt took almost an hour to finally speak to a supervisor named *** [redacted] informed me that actually three charges of $were done on the 1st card used and said two had been voided and the third was the one they promised to refundMy question was if these charges were voided why this just pop up as a pending charge on my cardI also said that this was unbelievably bad service that they mad not 1, not but erroneous charges on my cardConversation with supervisor [redacted] goes south as she also gets irate and starts raising her voice as she says I keep interrupting herI tell her "I am not shouting at you and not even raising my voice at youYou have no reason to raise your voice at meYou are supposed to be trained how to handle irate callersI have been charged a total of $in unauthorized charges, so I have a reason to be irate." As a person who also worked in call centers in the Philippines before, the customer service that this colpany has outsourced to is just shameful in their repeated ineptitude and bad call handling
on Oct 14, I had purchased two flights with Justfly [redacted] and two insurance packages to ensure coverage for flight cancellations CSA and extended flight insuand airline optional services seatsI was surprised the itinerary had the wrong moths correct daysOn Oct I called to change the date on an American Airlines flightThey told me the Delta flight could not be changedI could change the return flight on American with a modification fee but instead, they charged me both a fee and a new flight chargeAfter a long phone call, they promised to call back with an updated transactionAfter two weeks and no phone call, I called again and again, insisted on speaking with a manager he hung up on meJust fly charged me for flights total with several additional fees
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt [redacted] The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
I purchases a ticket from Justfly [redacted] for an upcomming flight to Minnesota I need to make for schoolI had exact times and dates that I need to be thereFeb 3, before as registration for Residency is between an pm on the 3rdThe ticket I purchased got me to Minnesota at 4:30, which was still in the time frame I neededOn the 9th I could not leave until after due to being in classesThe flight on the 9th was scheduled to leave at 7:I was also on Delta airlinesThe confirmation screen, which I wish I had kept a picture of, comfirmed what I had purchased or I would have called them right away, as I have specific times I need to be thereI should have checked the email, but since the confrmation screen verified what I purchased I didn't see any reason to check the emailThe other day I went to print everything for my trip and the whole itinerary was not the sameI am arriving in Minneapolis at 11:Pm on the 3rd and I am leaving Minneapolis on the 9th at 5:amPlus
I booked a flight reservation with JustFly [redacted] on November 16, 2016, which was for two airline tickets from Washington DC to Delhi, India at a cost of $eachOn the day of my flight, February 17, 2017, I tried to check in to the flight and was only permitted to check in for one of the two passengersWhen I called the airline (Qatar Airways), they informed me that JustFly [redacted] had cancelled one of my two reservations without explanationI never received a notification from JustFly [redacted] about this cancellationWe called JustFly [redacted] to ask what had happened, and they explained that their systems had been down during the week of my booking, which led them only to transmit payment for one of the two tickets to Qatar Airways (even though I had paid JustFly [redacted] for both tickets) - when the second ticket was unpaid, Qatar Airways automatically cancelled itBecause no notification of the cancellation was sent, I had to buy a new ticket for the second passenger on the day of the flight,
Hi: I booked the airlines ticket for traveling from New York to Delhi (Air India Confirmation# ***) via Justfly (travel agency) [redacted] ) for all the member of my familyTravel Dates: Departure (Apr 20, 2:30pm) Return (Apr 28th Sat, 1:45am) While booking the ticket, I picked Sat instead of Sun return by mistakeThe intention of my trip is to attend a wedding on Friday night (Apr 28h thru Apr 29th)Hence, I do not want to return on Sat (1:45am)When I realized the mistake in time, I tried calling the travel agency and was not able to reach them as their lines might have been busyI finally tried Air India as well; however, was told to contact the travel agency as they issued the ticketWhen finally I reached the travel agency after 24hours of issuing the ticket, they informed me that I was hour too late to be able to change the flight details at no extra costAt that time, I was required to pay over $2k of fee to change it as I was late by meagre hourI truly pleaded
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt [redacted] The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
I purchased a round trip ticket to Italy (booking number [redacted] )It left July 7th and returned to Orlando JUly 15th (e ticket is [redacted] )Total cost for this ticket was $I informed them that my passport had been stolen in Rome the night before I was leavingI contacted the Italian police and US EmbassyI had to go to the US Embassy to get an emergency passportThey didn't open til after the flight took offI contacted British Airways and the female rep I spoke with said she was notating in my account that I would not be making the flight, the circumstances surrounding the delay and (after she put me on hold to check with i'm assuming her supervisor) that I would be able to get on another flight once I got to the airportMy husband who was in the US and also called and was on hold for an hour and got a hold of a repHe said he wanted to make sure once I got to the airport there wasn't additional paperwork I needed from the US Embassy or Ita
Misleading practices about what is charged for flights, "Best Purchase Guarantee" fees, cancellation and modification fees When cancelling a flight I was told I was going to get a refund for $XXXX representing a $charge per ticketBeyond that justfly had charges for seating fees, other fees that we not clearly representedThere was a promotion where they displayed a refund of the Best Purchase Guarantee fee on their website, but then they do not honor it crediting you for that promotionI have called customer service times to try and straighten these details outVery frustratingBeware
We booked a flight with JustFl [redacted] for a trip and also paid for flight insurance Unfortunately the resort we planned to stay at was taken out by the hurricane When calling to cancel our flight after our friends booked thru Expedia and received all of their money back we were told we would have to pay different fees totally $ The customer service was terrible and very rude They said since we can still fly to that destination that we wouldn't get all of our money back even with the flight insurance we paid I would not recommend booking flights with this company there are hidden fees and even the airline we used were not able to pull up our info to see what we paid for our tickets Totally scam!
I purchased an airline ticket (for international travel on TAP Portugal Airlines) through Justfl***Justfl [redacted] did not disclose that they were selling a 'TAP | discount' class fare -- which restricts baggage allowancesThey advertised the fare as a traditional economy-class ticketIn seeking out information via their website on baggage allowances for economy-class tickets, Justfl [redacted] links directly to TAP Portugal Airlines' website -- which specifies that a carbag may be checked, free of charge, on intercontinental flightsTAP Portugal Airlines' website also outlines the restrictions for 'TAP | discount' fares as compared to traditional economy-class faresAgain, however, Justfl [redacted] advertised the fare they sold me as a standard economy-class ticket, when it fact it was notIn communicating with TAP Portugal Airlines, they expressed frustration with third-party sites mis-advertising fares in this way and mentioned Justfl [redacted] as a particularly egregious exampleIn trying to rectify the issue with Justfl***, I spent hours on hold over the course of a weekCertain agents agreed to process a refund for the excess baggage fee I was charged, but then never did soI would call back and another agent would refuse altogetherWhen one supervisor told me that, yes, though the Justfl [redacted] website does seem to be selling discounted tickets as standard economy tickets, even so I should have somehow known to call and verify this before purchasing online, I finally gave upThat, in patronizing a business, I am to assume they might be dealing disingenuously with me and do more than due diligence before making a purchase is as foolish as it is cynical as it is totally unacceptableLastly, the company seems to be using extremely excessive wait-times (in excess of hours in one instance this week) to dodge customer complaintsCustomer service agents at offshore calling centers can sometimes be difficult to understand, as they are speaking English as a second language; I do try to be charitable and understanding, but in this case, the agents at Justfl [redacted] almost do not have a working command of the English language -- which led to agents often misunderstanding me and communicating erroneous information along to supervisors
My experience with this company was completely awful from start until finishFirst their site says you can make any changes for free within hours I tried to make a change within minutes and was told I could not and if I did I would have to pay a fee of one hundred plus dollars when I mentioned what their policy says online the manager told me it was Nothing he could doThe day before my flight my flight time changed (which I’m aware happens sometimes) when I called just fly to explain to them I was flying with my younger brother & we could not be separated they told me “well we sent you an email it’s your responsibility to to call us if you’re not happy with the change” no customers service just rude and nasty I spoke with an individual by the name of [redacted] when I asked to speak with her manager she told me “they’re just going to tell you the same thing” she then told me it’ll be a moment before I speak with a manager following by putting me on hold for about three minutesShe then got back on the line and said no supervisor would be available for as they were all “busy on other important calls” I told her I didn’t mind waitingShe placed me on hold for one minute and then hung up the phoneNo one from the company called me back about my complaintI warn all don’t use their site Lucky for me I was able to contact the airline and explain to them what happened and a nice gentleman fixed my flight for meThe deals were much better going through the airline also when I found out after making a purchaseLesson learned This experience is from November
Booked a flight with Justfly in June to StKitts in NovemberGot a notice in October that my flight was changed with a minute layover in MiamiNot possible! Called Justfly to help- Agent [redacted] was very rude and condescendingTold me what I already knew and explained to her, after a minutes on holdWhen I asked to speak to someone else she told me “No”When I asked again She hung up on meI gathered my composure and called backThe young man was helping me put me on hold and guess whose back on the line NicoleWho promptly told me it wasn’t her problem and hung up on me againHorrible experience!!!!!!
I booked airline tickets through justfly***I had to change the ticket and could not get a straight answer about using the ticket with in a yearI was charged a $fee and told it would cost me $to rebook the ticket and use it with in one yearI never received confirmation of this via email and have been on the phone with them for over minutes being sent to more supervisors without an answerThis company misrepresents their product and charges you with any fee that I cannot find anywhereThey are scam artists and give you the runaround while working several customers at a time
I proceeded to process my purchase with a total and agreed to pay the total, when I received the confirmation it was over $more than what I agreed to payI selected the flights that offered the free cancelation with bold letters, only to find out that in the fine print it claims that it's only if you purchase the extended cancellation option which is $24/passenger, and it clearly showed that there were no airline cancellation penaltyIt is truthfully a way the company gets to make money for while offering no service in returnIt's advertisement is misleading and billing faulty and unethicalI was on the phone with a member who acted that she was doing me a favor in returning my money at $25/passengerSo, it cost me $to cancel flights that were advertised as free cancellation, and I cancelled within the hour due to the overcharged amount
I was advertised flights for $508, but was charged over $ When I immediately called to complain, I was told I could only cancel the tickets if I paid a $fee Eventually, the lowered that fee to $ I am not going to pay $to cancel a transaction that was made fraudulentlyI was also told that they had a screenshot of my computer at the time I confirmed the transaction which is absurd Their website does not have the ability to take a screenshot of my computer
I purchased tickets to Key West, FLon 10/15/However, my travel companion is unable to goI contacted Just Fly [redacted] to inquire about my optionsThe first time I called, I was told there would be a $change fee, and a $cancellation feeThis fee is half of the cost of the ticketAt this point I did not cancel my reservationHowever, I called Just Fly [redacted] back later on 10/25/This time I was told there would be a $fee, and the remainder of the monies would be a airline travel credit to be used within the next year to be in my travel companions nameI paid for these tickets, the monies should come back to meSeems like every time I've called I've been given a different answer
Due to being extremely sick I missed my flight and the company is refusing to issue a refund for full or partial amount
We had an absolutely horrible experience with this company and highly recommend everyone stay away from themThe prices are good, but if anything goes wrong, they will not assist you in the leastMy family was traveling to Australia and booked tickets months in advanceJustfly sent us a confirmation itinerary just days before our departureWhen we arrived at the airport to leave for our family vacation, we were informed that the flight justfly had booked for us did not existWe were stuck and would miss our flights to AustraliaJustfly would not help us while we were stuck at the airportThey said it was the airline’s problemThen they blamed us A month later I called the customer service agent to ask for them to refund us in some way, they admitted to making a mistake by not contacting us of any changesThey then said they wouldn’t help us or refund us anythingThey ended up hanging up on me after around hour of holding and being transferredIt was a truly awful experience and demonstrated that this company has no regard for its customers
STAY AWAY FROM JUSTFL***!!! My mother went home from the hospital to receive hospice careI booked a flight to visit with her while she was still coherent but she declined so quickly that I had to go sooner or I wouldn't get to say Good-Bye! When I called to change my flight JustFl [redacted] wanted to charge me an ADDITIONAL $or $800!! Justfly said that I had to cancel and re-book the flight for a $cancelation fee PLUS a $re-booking fee PLUS the additional cost of the new ticket which they would choose for me!! I would have been happy to just pay a re-booking fee for changing the flight but this was a SCAM during a very stressful time and they take advantage of that by keeping you on the phone for long periods of time just to wear you down I cut my losses and cancelled the flight completelyI did buy the cancellation insurance and CSA Travel Protection was just as bad! They wanted her Power of Attorney (my mom's grief stricken husband) to give permission for and provide documentation of doctor's treatment during the time she was home (which there was none)They did nothing for me but run out my days to file a claim!
Terrible customer service which this company has outsourced to a call center in the PhilippinesI am Filipino and even I had a hard time understanding most of these agents and all of my calls averaged an hour or more in lengthHad to change my relative's departure date and was only able to do so after 3rd call because first couple agents were no help at allI paid modification fees, ticket price difference and taxes total of $on a different credit carddays after I was surprised to see another $charged on Aug to the first card I usedHad to call customer service again to tell them they are making unauthorized charges on my cardThe call had to be elevated to a supervisor as the agent was having difficulty processing simple tasksI was reassured by supervisor that this was charged by mistake and would be refunded in to hoursThe next day I check to see if the refund went through and to my disbelief another $charge made on Aug was pending on my cardCalled customer service yet again and requested immediately to speak to a supervisorAgent kept delaying the transfer and kept saying this was a modification feeExplained to her multiple times that all fees including modification fees have been paid on a different card and have already posted on that cardI was obviously irate at having to call customer service a 5th time and having multiple unauthorized charges made on my card and it didn't help that I had to explain multiple times that all these were unauthorized chargesIt took almost an hour to finally speak to a supervisor named *** [redacted] informed me that actually three charges of $were done on the 1st card used and said two had been voided and the third was the one they promised to refundMy question was if these charges were voided why this just pop up as a pending charge on my cardI also said that this was unbelievably bad service that they mad not 1, not but erroneous charges on my cardConversation with supervisor [redacted] goes south as she also gets irate and starts raising her voice as she says I keep interrupting herI tell her "I am not shouting at you and not even raising my voice at youYou have no reason to raise your voice at meYou are supposed to be trained how to handle irate callersI have been charged a total of $in unauthorized charges, so I have a reason to be irate." As a person who also worked in call centers in the Philippines before, the customer service that this colpany has outsourced to is just shameful in their repeated ineptitude and bad call handling
on Oct 14, I had purchased two flights with Justfly [redacted] and two insurance packages to ensure coverage for flight cancellations CSA and extended flight insuand airline optional services seatsI was surprised the itinerary had the wrong moths correct daysOn Oct I called to change the date on an American Airlines flightThey told me the Delta flight could not be changedI could change the return flight on American with a modification fee but instead, they charged me both a fee and a new flight chargeAfter a long phone call, they promised to call back with an updated transactionAfter two weeks and no phone call, I called again and again, insisted on speaking with a manager he hung up on meJust fly charged me for flights total with several additional fees
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt [redacted] The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
I purchases a ticket from Justfly [redacted] for an upcomming flight to Minnesota I need to make for schoolI had exact times and dates that I need to be thereFeb 3, before as registration for Residency is between an pm on the 3rdThe ticket I purchased got me to Minnesota at 4:30, which was still in the time frame I neededOn the 9th I could not leave until after due to being in classesThe flight on the 9th was scheduled to leave at 7:I was also on Delta airlinesThe confirmation screen, which I wish I had kept a picture of, comfirmed what I had purchased or I would have called them right away, as I have specific times I need to be thereI should have checked the email, but since the confrmation screen verified what I purchased I didn't see any reason to check the emailThe other day I went to print everything for my trip and the whole itinerary was not the sameI am arriving in Minneapolis at 11:Pm on the 3rd and I am leaving Minneapolis on the 9th at 5:amPlus
I booked a flight reservation with JustFly [redacted] on November 16, 2016, which was for two airline tickets from Washington DC to Delhi, India at a cost of $eachOn the day of my flight, February 17, 2017, I tried to check in to the flight and was only permitted to check in for one of the two passengersWhen I called the airline (Qatar Airways), they informed me that JustFly [redacted] had cancelled one of my two reservations without explanationI never received a notification from JustFly [redacted] about this cancellationWe called JustFly [redacted] to ask what had happened, and they explained that their systems had been down during the week of my booking, which led them only to transmit payment for one of the two tickets to Qatar Airways (even though I had paid JustFly [redacted] for both tickets) - when the second ticket was unpaid, Qatar Airways automatically cancelled itBecause no notification of the cancellation was sent, I had to buy a new ticket for the second passenger on the day of the flight,
Hi: I booked the airlines ticket for traveling from New York to Delhi (Air India Confirmation# ***) via Justfly (travel agency) [redacted] ) for all the member of my familyTravel Dates: Departure (Apr 20, 2:30pm) Return (Apr 28th Sat, 1:45am) While booking the ticket, I picked Sat instead of Sun return by mistakeThe intention of my trip is to attend a wedding on Friday night (Apr 28h thru Apr 29th)Hence, I do not want to return on Sat (1:45am)When I realized the mistake in time, I tried calling the travel agency and was not able to reach them as their lines might have been busyI finally tried Air India as well; however, was told to contact the travel agency as they issued the ticketWhen finally I reached the travel agency after 24hours of issuing the ticket, they informed me that I was hour too late to be able to change the flight details at no extra costAt that time, I was required to pay over $2k of fee to change it as I was late by meagre hourI truly pleaded