My experience with Justfly[redacted] was HORRIBLE! After stressfully comparing flight rates and schedules, it appeared that Justfly’s rate was fairly reasonable, so I booked itImmediately after clicking the Purchase Tickets button, the next page stated in bold caps “YOUR RESERVATION HAS BEEN BOOKED SUCCESSFULLY” I believe there is just 1way to interpret this messageI then relaxed and went to bed confident that I had secured my vacation tickets for myself and familyFALSE! Well, hour, minutes later, while I was sleeping, an email message came in stating: “ [redacted] ***.” I learned that my reservations were not made, were held in virtual limbo, I had lost my seat selections, forcing my family to sit apart from one another on all flights, and they still charged by credit card account for $(not enough for ticket)I immediately called justfly customer service to cancel my held reservationI requested that my flight be cancelledAfter a long, drawn-out, heated argument over the phone, and a few declines of ridiculous cancellation offers ($fee per person), they finally cancelled my held flight and charged me a $cancellation fee for ticketsThe experience and result was HORRIBLE!!! I will NEVER use Justfly[redacted] again!
Their terms and conditions state you are charged a fee of $when cancelling a reservation of a non-refundable airline ticket, which is directly against us Department of transportation mandateMy non-refundable ticket is for Dec 2018, within the 24hr required inquire about cancelling the reservation, and what justfly.com is doing is a deceptive practiceThe customer service agents do not dispute this requirement, but refuse to cancel without charging a feeThere for making my charge fraudulent after I informed them to not charge my card within the 24hr requirement"The 24-hour reservation requirement is mandated by the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” (CFR (b)(4), FedReg23110, 23166, Apr25, 2011) and applies to all reservations made seven days or more prior to the flight’s scheduled departure timeTo comply with the regulation, carriers may not deceive consumers about the 24-hour reservation requirement when
This is a pice of [redacted] Company that cares absolutely nothing about its customers They falsely advertise prices On tickets with very specific connection details then change those connections or details increasing your layover timesBait and switch These people are now on my [redacted] list!
We bought tickets on May 31,2017. We then called Qatar representative to confirm the date so that We could move on to purchase another ticket to the next destination. Another reason We called to confirm is the problem with Qatar and the neighboring countries at that time. We also watched [redacted] at that time stated that if the customer concerned about traveling with Qatar, you may cancel the ticket. We honestly felt really good that he confirmed about the refund. Since then We did not check any update about the ticket until November 20th, 2017. We found out that the original date had changed. The original departure date is Dec 10, 2017 but change to December 9th 2017. That makes the lay over in JFK to 16 hours and additional 18 hours lay over from Bangkok to the next destination. We called Qatar representative at 11.56 am but We did not get any resolution besides the rude comment from the representative whose name is *** He did not give me his last name n
My Stepfather just had triple bypass surgeryHim and my mother need to cancel a flight and paid for insurance through the justly.com websiteMy stepfather is in the hospital, so I called justly for him and they said that I had to pay $to cancel the flightI cannot believe that they say I have to pay more, especially since they have insurance
I ordered airline tickets through justfly.com and it was fairly an easy processThe only negative point I must share about this company is that they charge you for seat assignments if you want to make a selectionNow I understand that most airlines do charge for seatingHowever, I purchased two seats at $a piece on one leg of a tripWhen I received my booking confirmation only one seat was confirmedThey do however point out that the airline can't guarantee the seat confirmation, therefore I decided to call the airline ( [redacted] ) itself to find out why one seat was confirmed and the other notThe nice gentleman informed me that I didn't need to pay for the seats and that I could have just purchased the tickets and then call them to get my assigned seatsNow mind you, not all airlines do it for free before hours of your flight, but [redacted] is the exceptionHe confirmed my seating and also assigned me two more seats for the next leg of our trip for freeSo, this is just a warning to not purchase seats when you book your ticketsDo your homeworkYou can always purchase the seats if need be at another timeThis was my first time ordering tickets through justfly.com and I think I will stick to doing business with the airlines itselfYou know exactly what you are getting
I booked travel through Jetfly [redacted] in January The dates to travel are May 24th through May 31st, I took the travel insurance, as I always doThought it was lucky that I took the insurance but am being told that there would be a $cancellation fee by justfly [redacted] and also cancellation fee's by each airline (going on Jet Blue and coming home on United)I asked them what good the insurance is then and [redacted] in what ever foreign country said that they are separate and would not cover all of the cancellation feesHe told me that the cancellation fees would be more than the cost of the trip $So, I asked to speak to a SupervisorHe told me that they would not be able to help me any more than he hasSo, he told me to stay on the lineHe came back on every 5-minutes to tell me he couldn't locate a SupervisorI waited minutes and hung upThe reason that I have to cancel this trip is because my grandmother is terminal with cervical cancerI have been taking car
We booked airline flights with JUSTFLY [redacted] after finding there web site on-lineWe needed to make a modification to our in-bound to arrive a day early and that is when things started to get very weirdWe called customer service and were placed on hold for a extremely long period of timeWhen we finally spoke to a person, he was unable to help us and we were again placed on hold for a very long time, 20-minutesThis second customer service representative found us an earlier flight but gave us the wrong information regarding changes, fees and our new flightA follow up call to to customer service and talking to two supervisors failed to give us any satisfaction or resolutionWe are now paying more then twice the cost of what the flight should have cost us in the first placeIt did not take must work to figure out this company has no mailing address and apparently not country of originThey reportedly have an affiliation with FLIGHTHUB [redacted] or a strikingly similar business mode
I booked a flight to London from JFK via Justfly [redacted] over ThanksgivingDue to traffic, I missed my flightBritish Airways, the carrier, told me I was entitled to a refund of the airport taxes (which made up $of the $ticket) under both UK and US lawI've called Justfly [redacted] five times over the past week and a half asking for a refund of my taxes, and they give me the run-around each timeThey tell me that they are working with the airline and that they will call me back or email me in a certain amount of timeThey never doI ask who I can call at BA to speed up the process and they don't directly answer my questionsThey refuse to put me on the phone with a managerI don't know what to do anymorePlease help me!
We booked our flights through justfly and realized we needed to make a change to our departure dateTheir website says worry free cancellation within hoursThat’s not the case at allWithin hours for sure we called to make the correction and were told the airline policy was free cancellation couldn’t be made because we were within days of our flightOur only option was to cancel and lose half our ticket costs (about $but we would get a justfly credit for the remaining balance!) or change the flight we were on to the day we required and pay (because of course the other flight cost more) the difference in ticket costs between the two flights (fair enough) and a processing fee for changing our flightWhich was about $We weren’t given any other options so which would you choose? Get screwed for half your ticket costs and still have to buy tickets or about a thirdWe should have pressured them and said their website didn’t say anything except hours and we are within hours (actually) and we will have a full refund with no extra charges because that’s what their website saidAfter two days of dealing with the airline company and justfly I’d rather walkIt’s miles TLDR They’re awful and I’ll ever use them againI’ll tell my parents and five siblings not to use them eitherMy mother in law has six siblingsWe will let them know too
I booked a flight through Justfly***, and it was my worst booking I have ever experienced with a company. I had to changed the first leg of my flight due work reasons. I understood that I would incur a penalty for this change. However, Justfly [redacted] would not cancel my reservation or change my flight to a comodate my changes in travel date after numerous attempts. I had to buy another ticket through another company and airline. I have never been more disappointed in a travel company and airline before.
On 8/1/18, at approximately 8pm pacific time, I booked a round trip flight ticket on JustFly [redacted] for my son Daniel Stephen KentEverything seemed to go fine until I checked back on the site, about minutes later, only to see that there was a message which stated, "Due to issues with the airline, we were unable to secure your requested reservationWe apologize for the inconvenience and invite you to make a new reservation." And also, "Your booking has been canceledWe have not reserved your flights or made any charges to your card." This last statement is a lieMy credit card was charged through JustFly [redacted] for Spirit Airlines in the amount of $That made it impossible for me to purchase another round-trip ticket for my son since I can't afford to be shelling out money to these agencies, only to have it cancelled, but my debit card still being chargedI believe this is little more than theftOn Saturday August 4th, at 2:52pm Pacific Time I called the JustFly Help Cen
first : I booked the ticket number [redacted] on 04/20/2018 and I cancelled it the same date it cost me 1089.96 $. until now I did not receive the refund 2nd : during the return of vacation and specifically on 07/04/2018 while in cairo airport and heading to USA we will be stop at amsterdame air port (transit) . an air line employee asked my wife for avisa to inter amsterdam . we have no information about that and also the booking office (justfly) did not inform us about this . as aresult ,we missed the fly . the reservation office (justfly) was contacted several time to assiste us to change the fly but no respons and refused to give us the refund . the next day tickets (3 ticket my self ,my wife and child) were booked from my account ,its cost me 4000 $ including the hotel . I therefor ask you for appropriate compensation. thank you very much ..
cc: I have never been one to complain, But this is just unacceptable and unprofessional behavior An Honest mistake was made when purchasing a ticket through this company ( [redacted] ) I wanted to fly into Albany, Georgia, not ALbany, New York You see, my sister has Cancer and is being operated on August 1st, while this information in it's self is upsetting, but to be told that there is nothing you can do to help me and that I'm just out over $(when I had to borrow the money to begin with), and when asked if I could speak to a supervisor, I'm on hold for over hours and my flight has already taken off Then to be told that "my supervisor is unavailable", but they will call me back in 3-hoursUNACCEPTABLE!!!!!! It has now been hours and I have still no phone call.VERY UNPROFESSIONAL!!! And paying an extra $for a cancellation policy, (that apparently isn't any good) IF that cancellation policy is only good for same day booking IT SHOULD SAY JUST IN BOLD PRINT!!!!!!! (It's just another way to get your hard earned money!!!) I understand that the mistake may have been mine (due to being stressed out over my sister's situation) However, not being willing to work with me or let me speak to a supervisor is not acceptableSo now I am writing this to let you know that I am sending a copy of this notice to the [redacted] and I will be posting all over [redacted] suggesting that people not to use this web sight when trying to book flightsFor they are liable to be treated just this way!!! Respectfully [redacted] (Customer let down and feeling very mistreated)
On August 26, 2016, I purchased two airline tickets to London from Justfly***, one for daughter ( [redacted] -one way) and one for me ( [redacted] Sr.-Roundtrip)The cost of my daughter's ticket was $(American Airline eticket #: [redacted] ) and the cost for my ticket was $(American Airline eticket [redacted] )The flights were leaving from Cincinnati, OH airport on 8/On the morning of the 8/31, I became ill, and because of the illness, I was delayed in arriving to the airportThe flight was leaving at 7:20am, we arrived at the airport at 6:45am, and was told that we could not board the plane, because we were not there an hour before handI called Justfly***, told them my situation, and they proceeded to book us on another flight for an additional $(this call took place at 8:30am), so I gave them my credit card to pay for itAbout 3pm that same afternoon, I get a call/voicemail stating that they can not book me another flight and my mone
On Friday July 14, I booked a flight through [redacted] that redirected me to a ticketing agency called JustFlyToday, Tuesday July 18, I noticed I had been tripled charged for the same flight, two that had gone through and a third charge pending - putting my credit card over its limit, and putting me in a very precarious financial situationI have now been on the phone with JustFly for hours trying to get this issue resolvedAt first they claimed it was the airline that charged us and told me I would need to call the airlineI explained that as the travel agency, it was their responsibility to call the airline and handle itSo while on hold for the 15th time as they attempted to call the airline, I decided to also contact the airline ( [redacted] ) through their live online chat featureThey made it very clear that they never charged us, didn't have access to our billing information, and that our flight record showed a third-party bookingI explained this to the JustFly customer service rep who said [redacted] told him the same thing, but it couldn't be because JustFly's system only showed a single transaction on their end - which cannot be true because the initial transaction was split into two different transactions from the outset leaving me with total charges, each for half the total costThey then asked me to send a copy of my bank statement proving the chargesI was very reluctant to share any personal information, but I sent a heavily redacted screenshot of my bank statementStill not really understanding what to do, they then asked me to conference call my bank to get the charges removedI conferenced in my Wells Fargo representative who was very confused by JustFly's requests He explained to the JustFly "supervisor" (***) that as the vendor they are 100% responsible for refunding the charge [redacted] THEN ASKED WELLS FARGO HOW TO GO ABOUT GIVING US A REFUND!!! Shocked by this response and exasperated by the process, the Wells Fargo rep had no idea what to say and apologized that he couldn't do anything more [redacted] then pressed the wells fargo rep for personal identifying information which he declined to give The bank emailed me after to say that they would be escalating the situation as fraud and would give us temporary credit due to the insane nature of this situationJustFly is a scamBTW, throughout the minutes it took me to type this, I'M STILL ON HOLD WITH JUSTFLY WAITING FOR A RESOLUTION
I booked a flight trip back in September and, while recently checking the status of my flights directly on the airline website, noticed that the second leg of my flight out was booked correctly The return flight was correctI contacted the airline because I figured it was their error The airline rep said that their airline only offers flights out of my city on Sundays and Thursdays, and that JustFly should have contacted meThey then asked if I'd like to rebook and I did while I had them on the phoneWhat I want to know is -- why didn't Justfly contact me? What if I hadn't checked this until closer to the flight and I found out THEN that I wasn't leaving as originally planned? I called Justfly and the woman who took the call said that Justfly was no longer responsible for doing anything for me since I chose to rebook with the airline, and that they would do nothing to compensate me for what could have been a travel disaster I asked to speak to the woman's supervisor and she refused I then wrote Justfly and have had no response, although that was several weeks ago
I bought a Kuwait Airways ticket through Justfly [redacted] (Justfly booking ID: [redacted] , Airline booking reference: MRUDCJ)The airline has changed schedule for the flight since the time I bought it, and due to the change, I am requesting a cancellation with full refundWhile Kuwait Airways is okay providing a full refund on the itinerary, the travel agent, i.e., justfly [redacted] is refusing to process the refundOn talking further with Kuwait Airways, they mention the refund has to be processes through the agent (i.e., justfly***) and they are unable to do anything
JUSTFLY MORE LIKE JUST KILL MEDO NOT BOOK WITH THIS SITE! I booked a flight with this company to go see my then boyfriend in Florida in novemberUnfortunately I decided to cancel the flight with more than a few weeks notice and this person I am no longer datingTHIS SITE advertises a hour cancellationunfortunately for their "customers" who they treat like [redacted] you have to pay a $dollar cancellation fee, on top of what youve already paid for your ticketYou get a flight credit which I made sure was to be used on their site for any flight AND NOT THE SAME DESTINATION because I now have no reason to ever go back thereNow to the flight credit part: Fast forward to today- im trying to book a birthday vacation to st lucia departing from the same airportI log in online to find out that I can only use my credit for the same "itinerary"So I call customer service where I have to be forwarded to a supervisorI can use my credit, after much coaxing, for any flight (after telli
I went on to Justfly [redacted] on Thursday, May 31, to book a flight from Atlanta to Boston leaving on 06/07/and returning on 06/14/The flight price flying out on Spirit and returning on Delta was $I chose the one leaving Atlanta at 11:15am and arriving in Boston at 1:44pm and returning on Delta leaving Boston at 10:00am and arriving in ATL at 12:55pm, when I went to book the flight, a message came up stating, "your flight price has changed to 157.37, just a difference, click Continue to Confirm or click continue searching, I clicked continue searching and this flight was no longer listed, but had an option to choose same flights but leaving Boston at 9:00am instead of 10:00am for the same price 124.37, but when going to book same message, flight went up 33.00, tried again leaving Boston at 9am, listed for 124.37, same message, and then messages started reading unable to complete your requestI called the number listed, 800-717-and spoke with Zoe, I told h
My experience with Justfly[redacted] was HORRIBLE! After stressfully comparing flight rates and schedules, it appeared that Justfly’s rate was fairly reasonable, so I booked itImmediately after clicking the Purchase Tickets button, the next page stated in bold caps “YOUR RESERVATION HAS BEEN BOOKED SUCCESSFULLY” I believe there is just 1way to interpret this messageI then relaxed and went to bed confident that I had secured my vacation tickets for myself and familyFALSE! Well, hour, minutes later, while I was sleeping, an email message came in stating: “ [redacted] ***.” I learned that my reservations were not made, were held in virtual limbo, I had lost my seat selections, forcing my family to sit apart from one another on all flights, and they still charged by credit card account for $(not enough for ticket)I immediately called justfly customer service to cancel my held reservationI requested that my flight be cancelledAfter a long, drawn-out, heated argument over the phone, and a few declines of ridiculous cancellation offers ($fee per person), they finally cancelled my held flight and charged me a $cancellation fee for ticketsThe experience and result was HORRIBLE!!! I will NEVER use Justfly[redacted] again!
Their terms and conditions state you are charged a fee of $when cancelling a reservation of a non-refundable airline ticket, which is directly against us Department of transportation mandateMy non-refundable ticket is for Dec 2018, within the 24hr required inquire about cancelling the reservation, and what justfly.com is doing is a deceptive practiceThe customer service agents do not dispute this requirement, but refuse to cancel without charging a feeThere for making my charge fraudulent after I informed them to not charge my card within the 24hr requirement"The 24-hour reservation requirement is mandated by the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” (CFR (b)(4), FedReg23110, 23166, Apr25, 2011) and applies to all reservations made seven days or more prior to the flight’s scheduled departure timeTo comply with the regulation, carriers may not deceive consumers about the 24-hour reservation requirement when
This is a pice of [redacted] Company that cares absolutely nothing about its customers They falsely advertise prices On tickets with very specific connection details then change those connections or details increasing your layover timesBait and switch These people are now on my [redacted] list!
We bought tickets on May 31,2017. We then called Qatar representative to confirm the date so that We could move on to purchase another ticket to the next destination. Another reason We called to confirm is the problem with Qatar and the neighboring countries at that time. We also watched [redacted] at that time stated that if the customer concerned about traveling with Qatar, you may cancel the ticket. We honestly felt really good that he confirmed about the refund. Since then We did not check any update about the ticket until November 20th, 2017. We found out that the original date had changed. The original departure date is Dec 10, 2017 but change to December 9th 2017. That makes the lay over in JFK to 16 hours and additional 18 hours lay over from Bangkok to the next destination. We called Qatar representative at 11.56 am but We did not get any resolution besides the rude comment from the representative whose name is *** He did not give me his last name n
My Stepfather just had triple bypass surgeryHim and my mother need to cancel a flight and paid for insurance through the justly.com websiteMy stepfather is in the hospital, so I called justly for him and they said that I had to pay $to cancel the flightI cannot believe that they say I have to pay more, especially since they have insurance
I ordered airline tickets through justfly.com and it was fairly an easy processThe only negative point I must share about this company is that they charge you for seat assignments if you want to make a selectionNow I understand that most airlines do charge for seatingHowever, I purchased two seats at $a piece on one leg of a tripWhen I received my booking confirmation only one seat was confirmedThey do however point out that the airline can't guarantee the seat confirmation, therefore I decided to call the airline ( [redacted] ) itself to find out why one seat was confirmed and the other notThe nice gentleman informed me that I didn't need to pay for the seats and that I could have just purchased the tickets and then call them to get my assigned seatsNow mind you, not all airlines do it for free before hours of your flight, but [redacted] is the exceptionHe confirmed my seating and also assigned me two more seats for the next leg of our trip for freeSo, this is just a warning to not purchase seats when you book your ticketsDo your homeworkYou can always purchase the seats if need be at another timeThis was my first time ordering tickets through justfly.com and I think I will stick to doing business with the airlines itselfYou know exactly what you are getting
I booked travel through Jetfly [redacted] in January The dates to travel are May 24th through May 31st, I took the travel insurance, as I always doThought it was lucky that I took the insurance but am being told that there would be a $cancellation fee by justfly [redacted] and also cancellation fee's by each airline (going on Jet Blue and coming home on United)I asked them what good the insurance is then and [redacted] in what ever foreign country said that they are separate and would not cover all of the cancellation feesHe told me that the cancellation fees would be more than the cost of the trip $So, I asked to speak to a SupervisorHe told me that they would not be able to help me any more than he hasSo, he told me to stay on the lineHe came back on every 5-minutes to tell me he couldn't locate a SupervisorI waited minutes and hung upThe reason that I have to cancel this trip is because my grandmother is terminal with cervical cancerI have been taking car
We booked airline flights with JUSTFLY [redacted] after finding there web site on-lineWe needed to make a modification to our in-bound to arrive a day early and that is when things started to get very weirdWe called customer service and were placed on hold for a extremely long period of timeWhen we finally spoke to a person, he was unable to help us and we were again placed on hold for a very long time, 20-minutesThis second customer service representative found us an earlier flight but gave us the wrong information regarding changes, fees and our new flightA follow up call to to customer service and talking to two supervisors failed to give us any satisfaction or resolutionWe are now paying more then twice the cost of what the flight should have cost us in the first placeIt did not take must work to figure out this company has no mailing address and apparently not country of originThey reportedly have an affiliation with FLIGHTHUB [redacted] or a strikingly similar business mode
I booked a flight to London from JFK via Justfly [redacted] over ThanksgivingDue to traffic, I missed my flightBritish Airways, the carrier, told me I was entitled to a refund of the airport taxes (which made up $of the $ticket) under both UK and US lawI've called Justfly [redacted] five times over the past week and a half asking for a refund of my taxes, and they give me the run-around each timeThey tell me that they are working with the airline and that they will call me back or email me in a certain amount of timeThey never doI ask who I can call at BA to speed up the process and they don't directly answer my questionsThey refuse to put me on the phone with a managerI don't know what to do anymorePlease help me!
We booked our flights through justfly and realized we needed to make a change to our departure dateTheir website says worry free cancellation within hoursThat’s not the case at allWithin hours for sure we called to make the correction and were told the airline policy was free cancellation couldn’t be made because we were within days of our flightOur only option was to cancel and lose half our ticket costs (about $but we would get a justfly credit for the remaining balance!) or change the flight we were on to the day we required and pay (because of course the other flight cost more) the difference in ticket costs between the two flights (fair enough) and a processing fee for changing our flightWhich was about $We weren’t given any other options so which would you choose? Get screwed for half your ticket costs and still have to buy tickets or about a thirdWe should have pressured them and said their website didn’t say anything except hours and we are within hours (actually) and we will have a full refund with no extra charges because that’s what their website saidAfter two days of dealing with the airline company and justfly I’d rather walkIt’s miles TLDR They’re awful and I’ll ever use them againI’ll tell my parents and five siblings not to use them eitherMy mother in law has six siblingsWe will let them know too
I booked a flight through Justfly***, and it was my worst booking I have ever experienced with a company. I had to changed the first leg of my flight due work reasons. I understood that I would incur a penalty for this change. However, Justfly [redacted] would not cancel my reservation or change my flight to a comodate my changes in travel date after numerous attempts. I had to buy another ticket through another company and airline. I have never been more disappointed in a travel company and airline before.
On 8/1/18, at approximately 8pm pacific time, I booked a round trip flight ticket on JustFly [redacted] for my son Daniel Stephen KentEverything seemed to go fine until I checked back on the site, about minutes later, only to see that there was a message which stated, "Due to issues with the airline, we were unable to secure your requested reservationWe apologize for the inconvenience and invite you to make a new reservation." And also, "Your booking has been canceledWe have not reserved your flights or made any charges to your card." This last statement is a lieMy credit card was charged through JustFly [redacted] for Spirit Airlines in the amount of $That made it impossible for me to purchase another round-trip ticket for my son since I can't afford to be shelling out money to these agencies, only to have it cancelled, but my debit card still being chargedI believe this is little more than theftOn Saturday August 4th, at 2:52pm Pacific Time I called the JustFly Help Cen
first : I booked the ticket number [redacted] on 04/20/2018 and I cancelled it the same date it cost me 1089.96 $. until now I did not receive the refund 2nd : during the return of vacation and specifically on 07/04/2018 while in cairo airport and heading to USA we will be stop at amsterdame air port (transit) . an air line employee asked my wife for avisa to inter amsterdam . we have no information about that and also the booking office (justfly) did not inform us about this . as aresult ,we missed the fly . the reservation office (justfly) was contacted several time to assiste us to change the fly but no respons and refused to give us the refund . the next day tickets (3 ticket my self ,my wife and child) were booked from my account ,its cost me 4000 $ including the hotel . I therefor ask you for appropriate compensation. thank you very much ..
cc: I have never been one to complain, But this is just unacceptable and unprofessional behavior An Honest mistake was made when purchasing a ticket through this company ( [redacted] ) I wanted to fly into Albany, Georgia, not ALbany, New York You see, my sister has Cancer and is being operated on August 1st, while this information in it's self is upsetting, but to be told that there is nothing you can do to help me and that I'm just out over $(when I had to borrow the money to begin with), and when asked if I could speak to a supervisor, I'm on hold for over hours and my flight has already taken off Then to be told that "my supervisor is unavailable", but they will call me back in 3-hoursUNACCEPTABLE!!!!!! It has now been hours and I have still no phone call.VERY UNPROFESSIONAL!!! And paying an extra $for a cancellation policy, (that apparently isn't any good) IF that cancellation policy is only good for same day booking IT SHOULD SAY JUST IN BOLD PRINT!!!!!!! (It's just another way to get your hard earned money!!!) I understand that the mistake may have been mine (due to being stressed out over my sister's situation) However, not being willing to work with me or let me speak to a supervisor is not acceptableSo now I am writing this to let you know that I am sending a copy of this notice to the [redacted] and I will be posting all over [redacted] suggesting that people not to use this web sight when trying to book flightsFor they are liable to be treated just this way!!! Respectfully [redacted] (Customer let down and feeling very mistreated)
On August 26, 2016, I purchased two airline tickets to London from Justfly***, one for daughter ( [redacted] -one way) and one for me ( [redacted] Sr.-Roundtrip)The cost of my daughter's ticket was $(American Airline eticket #: [redacted] ) and the cost for my ticket was $(American Airline eticket [redacted] )The flights were leaving from Cincinnati, OH airport on 8/On the morning of the 8/31, I became ill, and because of the illness, I was delayed in arriving to the airportThe flight was leaving at 7:20am, we arrived at the airport at 6:45am, and was told that we could not board the plane, because we were not there an hour before handI called Justfly***, told them my situation, and they proceeded to book us on another flight for an additional $(this call took place at 8:30am), so I gave them my credit card to pay for itAbout 3pm that same afternoon, I get a call/voicemail stating that they can not book me another flight and my mone
On Friday July 14, I booked a flight through [redacted] that redirected me to a ticketing agency called JustFlyToday, Tuesday July 18, I noticed I had been tripled charged for the same flight, two that had gone through and a third charge pending - putting my credit card over its limit, and putting me in a very precarious financial situationI have now been on the phone with JustFly for hours trying to get this issue resolvedAt first they claimed it was the airline that charged us and told me I would need to call the airlineI explained that as the travel agency, it was their responsibility to call the airline and handle itSo while on hold for the 15th time as they attempted to call the airline, I decided to also contact the airline ( [redacted] ) through their live online chat featureThey made it very clear that they never charged us, didn't have access to our billing information, and that our flight record showed a third-party bookingI explained this to the JustFly customer service rep who said [redacted] told him the same thing, but it couldn't be because JustFly's system only showed a single transaction on their end - which cannot be true because the initial transaction was split into two different transactions from the outset leaving me with total charges, each for half the total costThey then asked me to send a copy of my bank statement proving the chargesI was very reluctant to share any personal information, but I sent a heavily redacted screenshot of my bank statementStill not really understanding what to do, they then asked me to conference call my bank to get the charges removedI conferenced in my Wells Fargo representative who was very confused by JustFly's requests He explained to the JustFly "supervisor" (***) that as the vendor they are 100% responsible for refunding the charge [redacted] THEN ASKED WELLS FARGO HOW TO GO ABOUT GIVING US A REFUND!!! Shocked by this response and exasperated by the process, the Wells Fargo rep had no idea what to say and apologized that he couldn't do anything more [redacted] then pressed the wells fargo rep for personal identifying information which he declined to give The bank emailed me after to say that they would be escalating the situation as fraud and would give us temporary credit due to the insane nature of this situationJustFly is a scamBTW, throughout the minutes it took me to type this, I'M STILL ON HOLD WITH JUSTFLY WAITING FOR A RESOLUTION
I booked a flight trip back in September and, while recently checking the status of my flights directly on the airline website, noticed that the second leg of my flight out was booked correctly The return flight was correctI contacted the airline because I figured it was their error The airline rep said that their airline only offers flights out of my city on Sundays and Thursdays, and that JustFly should have contacted meThey then asked if I'd like to rebook and I did while I had them on the phoneWhat I want to know is -- why didn't Justfly contact me? What if I hadn't checked this until closer to the flight and I found out THEN that I wasn't leaving as originally planned? I called Justfly and the woman who took the call said that Justfly was no longer responsible for doing anything for me since I chose to rebook with the airline, and that they would do nothing to compensate me for what could have been a travel disaster I asked to speak to the woman's supervisor and she refused I then wrote Justfly and have had no response, although that was several weeks ago
I bought a Kuwait Airways ticket through Justfly [redacted] (Justfly booking ID: [redacted] , Airline booking reference: MRUDCJ)The airline has changed schedule for the flight since the time I bought it, and due to the change, I am requesting a cancellation with full refundWhile Kuwait Airways is okay providing a full refund on the itinerary, the travel agent, i.e., justfly [redacted] is refusing to process the refundOn talking further with Kuwait Airways, they mention the refund has to be processes through the agent (i.e., justfly***) and they are unable to do anything
JUSTFLY MORE LIKE JUST KILL MEDO NOT BOOK WITH THIS SITE! I booked a flight with this company to go see my then boyfriend in Florida in novemberUnfortunately I decided to cancel the flight with more than a few weeks notice and this person I am no longer datingTHIS SITE advertises a hour cancellationunfortunately for their "customers" who they treat like [redacted] you have to pay a $dollar cancellation fee, on top of what youve already paid for your ticketYou get a flight credit which I made sure was to be used on their site for any flight AND NOT THE SAME DESTINATION because I now have no reason to ever go back thereNow to the flight credit part: Fast forward to today- im trying to book a birthday vacation to st lucia departing from the same airportI log in online to find out that I can only use my credit for the same "itinerary"So I call customer service where I have to be forwarded to a supervisorI can use my credit, after much coaxing, for any flight (after telli
I went on to Justfly [redacted] on Thursday, May 31, to book a flight from Atlanta to Boston leaving on 06/07/and returning on 06/14/The flight price flying out on Spirit and returning on Delta was $I chose the one leaving Atlanta at 11:15am and arriving in Boston at 1:44pm and returning on Delta leaving Boston at 10:00am and arriving in ATL at 12:55pm, when I went to book the flight, a message came up stating, "your flight price has changed to 157.37, just a difference, click Continue to Confirm or click continue searching, I clicked continue searching and this flight was no longer listed, but had an option to choose same flights but leaving Boston at 9:00am instead of 10:00am for the same price 124.37, but when going to book same message, flight went up 33.00, tried again leaving Boston at 9am, listed for 124.37, same message, and then messages started reading unable to complete your requestI called the number listed, 800-717-and spoke with Zoe, I told h