My fiancé Jules Pratt and I purchased tickets through Justfly [redacted] and she had purchased insurance also for a trip to San Juan, Puerto Rico with Delta airlinesHurricane Maria has taken out all their power and the airport is even closed down temporarilyThis company is refusing to give us a refund for our tickets for Oct 8-Although they are refunding for anyone to SeptJustfly is not accommodating us at all and has ripped us off of dollars
I purchased 2 adult flights through Justfly***, I believe it may have been my error, but I cannot believe I would have been so mistaken as to have selected a flight with a 10 hour layover. However, I was willing to accept the error was mine. I did not attempt to blame Justfly [redacted] when I called customer service within an hour of booking the flight, in fact it was 45 minutes later. The customer service agent stated they could not change the flight, which is what I expected, she went on to say because I purchased the extended cancellation option that was my best course of action. I would be charged only the $39.98 I paid for the extended cancellation option. I explained the flights had been booked less than an hour from my call and had been an honest error, also pointing out they had a 24 hour cancellation policy that provides a full refund subject to cancellation fees...so not a full refund really. They charged me $39.98 for cancelling less than an hour after the purchase due to what wa
On November 6th I booked a flight to Germany through justfly.comI received a confirmation email and an eticket for my British Airways flightFor some reason my flight was cancelledI only found out when I was trying to book a seat with extra leg room that my reservation no longer existedMy justfly confimation number is [redacted] and my British Airways eticket was [redacted] I tried to book the seat on British Airways and they said the reservation no longer existedI contacted justfly and they notified me that BA was doing a major flight overhaul and schedule change which was the reason it was cancelledThey said I would have a new confirmation within hoursThat email never cameI called british airways and asked why it was cancelled and they told me that justfly told them it was at the consumer requestI never made this request to change my flightI called justfly again and they said that there was nothing they could do and that I would get my new confirmation num
Justfly [redacted] submitted their contact information to the airline instead of mine, resulting in the airline not being able to notify me that my flight date was moved forward a dayJustfly [redacted] did not forward details of the flight changeInstead, they sent me an email that I needed to contact the airline to check my itineraryWhen I checked the airline website, my flight was unchanged so I had no idea that I had been moved to another flightJustfly [redacted] improperly submitted my reservation by not including the correct contact information, and hence I did not receive an email from the airline notifying me of the date change
Purchased aroundtrip flight and destination ended up being wrong, had to purchase another round trip flight to make the right destinationI have repeatedly contacted both American Airlines with all no’s and no help and also Justfly [redacted] with all no’s and no consideration of help
I recently booked a one-way flight from Milwaukee to Denver for two people for Sunday November 27thThe day after ThanksgivingI used JustFly.com by finding them on Kayak because they had the cheapest flight by farThe cost of both tickets was $I booked the ticket, and received a confirmation email from JustFlyAnd then a mere hour later I received an email from them saying my ticket had been cancelled and they gave a list of possible reasons and to call themI called their 1-number [redacted] , was on hold for TWO HOURS while the automated message continued to say my expected wait time was over minutesEventually I had to hang up because I had stuff to doI then went BACK to Kayak to re-book another one-way ticketAt this point all cheap Milwaukee flights were being routed though Chicago anyways, so I booked a ticket to leave from O'HareThe cheapest ticket on Kayak, out of all airlines and departure times was $I have attached all relevant screenshot
On 04-07-I made a reservation for travel and purchased the travel insuranceThe transaction went through, my credit card was billed accordingly On Monday morning I received an email from Justfl [redacted] to contact right away I called The operator informed me that the travel insurance was cancelled and my credit card was reimbursedShe stated that if I wanted to re-purchase, the insurance would cost more I told her I was going to complain This was the forth occasion I've had a problem with Justfl [redacted] In the recent past, I've gotten all the way to the end to purchase airline tickets, only for it not to go through indicating a price bump Mind you, the turnaround was under five minutes This is very commonSomething should be done with this, I do not believe in coincidence Warning not to use this service-it's simply not worth itToo many other reputable companies out there, leave this one out
My experience with Justfly[redacted] was HORRIBLE! After stressfully comparing flight rates and schedules, it appeared that Justfly’s rate was fairly reasonable, so I booked itImmediately after clicking the Purchase Tickets button, the next page stated in bold caps “YOUR RESERVATION HAS BEEN BOOKED SUCCESSFULLY” I believe there is just 1way to interpret this messageI then relaxed and went to bed confident that I had secured my vacation tickets for myself and familyFALSE! Well, hour, minutes later, while I was sleeping, an email message came in stating: “ [redacted] ***.” I learned that my reservations were not made, were held in virtual limbo, I had lost my seat selections, forcing my family to sit apart from one another on all flights, and they still charged by credit card account for $(not enough for ticket)I immediately called justfly customer service to cancel my held reservationI requested that my flight be cancelledAfter a long, drawn-out, heated argument over the phone, and a few declines of ridiculous cancellation offers ($fee per person), they finally cancelled my held flight and charged me a $cancellation fee for ticketsThe experience and result was HORRIBLE!!! I will NEVER use Justfly[redacted] again!
Their terms and conditions state you are charged a fee of $when cancelling a reservation of a non-refundable airline ticket, which is directly against us Department of transportation mandateMy non-refundable ticket is for Dec 2018, within the 24hr required inquire about cancelling the reservation, and what justfly.com is doing is a deceptive practiceThe customer service agents do not dispute this requirement, but refuse to cancel without charging a feeThere for making my charge fraudulent after I informed them to not charge my card within the 24hr requirement"The 24-hour reservation requirement is mandated by the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” (CFR (b)(4), FedReg23110, 23166, Apr25, 2011) and applies to all reservations made seven days or more prior to the flight’s scheduled departure timeTo comply with the regulation, carriers may not deceive consumers about the 24-hour reservation requirement when
This is a pice of [redacted] Company that cares absolutely nothing about its customers They falsely advertise prices On tickets with very specific connection details then change those connections or details increasing your layover timesBait and switch These people are now on my [redacted] list!
We bought tickets on May 31,2017. We then called Qatar representative to confirm the date so that We could move on to purchase another ticket to the next destination. Another reason We called to confirm is the problem with Qatar and the neighboring countries at that time. We also watched [redacted] at that time stated that if the customer concerned about traveling with Qatar, you may cancel the ticket. We honestly felt really good that he confirmed about the refund. Since then We did not check any update about the ticket until November 20th, 2017. We found out that the original date had changed. The original departure date is Dec 10, 2017 but change to December 9th 2017. That makes the lay over in JFK to 16 hours and additional 18 hours lay over from Bangkok to the next destination. We called Qatar representative at 11.56 am but We did not get any resolution besides the rude comment from the representative whose name is *** He did not give me his last name n
My Stepfather just had triple bypass surgeryHim and my mother need to cancel a flight and paid for insurance through the justly.com websiteMy stepfather is in the hospital, so I called justly for him and they said that I had to pay $to cancel the flightI cannot believe that they say I have to pay more, especially since they have insurance
I ordered airline tickets through justfly.com and it was fairly an easy processThe only negative point I must share about this company is that they charge you for seat assignments if you want to make a selectionNow I understand that most airlines do charge for seatingHowever, I purchased two seats at $a piece on one leg of a tripWhen I received my booking confirmation only one seat was confirmedThey do however point out that the airline can't guarantee the seat confirmation, therefore I decided to call the airline ( [redacted] ) itself to find out why one seat was confirmed and the other notThe nice gentleman informed me that I didn't need to pay for the seats and that I could have just purchased the tickets and then call them to get my assigned seatsNow mind you, not all airlines do it for free before hours of your flight, but [redacted] is the exceptionHe confirmed my seating and also assigned me two more seats for the next leg of our trip for freeSo, this is just a warning to not purchase seats when you book your ticketsDo your homeworkYou can always purchase the seats if need be at another timeThis was my first time ordering tickets through justfly.com and I think I will stick to doing business with the airlines itselfYou know exactly what you are getting
I booked travel through Jetfly [redacted] in January The dates to travel are May 24th through May 31st, I took the travel insurance, as I always doThought it was lucky that I took the insurance but am being told that there would be a $cancellation fee by justfly [redacted] and also cancellation fee's by each airline (going on Jet Blue and coming home on United)I asked them what good the insurance is then and [redacted] in what ever foreign country said that they are separate and would not cover all of the cancellation feesHe told me that the cancellation fees would be more than the cost of the trip $So, I asked to speak to a SupervisorHe told me that they would not be able to help me any more than he hasSo, he told me to stay on the lineHe came back on every 5-minutes to tell me he couldn't locate a SupervisorI waited minutes and hung upThe reason that I have to cancel this trip is because my grandmother is terminal with cervical cancerI have been taking car
We booked airline flights with JUSTFLY [redacted] after finding there web site on-lineWe needed to make a modification to our in-bound to arrive a day early and that is when things started to get very weirdWe called customer service and were placed on hold for a extremely long period of timeWhen we finally spoke to a person, he was unable to help us and we were again placed on hold for a very long time, 20-minutesThis second customer service representative found us an earlier flight but gave us the wrong information regarding changes, fees and our new flightA follow up call to to customer service and talking to two supervisors failed to give us any satisfaction or resolutionWe are now paying more then twice the cost of what the flight should have cost us in the first placeIt did not take must work to figure out this company has no mailing address and apparently not country of originThey reportedly have an affiliation with FLIGHTHUB [redacted] or a strikingly similar business mode
I booked a flight to London from JFK via Justfly [redacted] over ThanksgivingDue to traffic, I missed my flightBritish Airways, the carrier, told me I was entitled to a refund of the airport taxes (which made up $of the $ticket) under both UK and US lawI've called Justfly [redacted] five times over the past week and a half asking for a refund of my taxes, and they give me the run-around each timeThey tell me that they are working with the airline and that they will call me back or email me in a certain amount of timeThey never doI ask who I can call at BA to speed up the process and they don't directly answer my questionsThey refuse to put me on the phone with a managerI don't know what to do anymorePlease help me!
We booked our flights through justfly and realized we needed to make a change to our departure dateTheir website says worry free cancellation within hoursThat’s not the case at allWithin hours for sure we called to make the correction and were told the airline policy was free cancellation couldn’t be made because we were within days of our flightOur only option was to cancel and lose half our ticket costs (about $but we would get a justfly credit for the remaining balance!) or change the flight we were on to the day we required and pay (because of course the other flight cost more) the difference in ticket costs between the two flights (fair enough) and a processing fee for changing our flightWhich was about $We weren’t given any other options so which would you choose? Get screwed for half your ticket costs and still have to buy tickets or about a thirdWe should have pressured them and said their website didn’t say anything except hours and we are within hours (actually) and we will have a full refund with no extra charges because that’s what their website saidAfter two days of dealing with the airline company and justfly I’d rather walkIt’s miles TLDR They’re awful and I’ll ever use them againI’ll tell my parents and five siblings not to use them eitherMy mother in law has six siblingsWe will let them know too
I booked a flight through Justfly***, and it was my worst booking I have ever experienced with a company. I had to changed the first leg of my flight due work reasons. I understood that I would incur a penalty for this change. However, Justfly [redacted] would not cancel my reservation or change my flight to a comodate my changes in travel date after numerous attempts. I had to buy another ticket through another company and airline. I have never been more disappointed in a travel company and airline before.
On 8/1/18, at approximately 8pm pacific time, I booked a round trip flight ticket on JustFly [redacted] for my son Daniel Stephen KentEverything seemed to go fine until I checked back on the site, about minutes later, only to see that there was a message which stated, "Due to issues with the airline, we were unable to secure your requested reservationWe apologize for the inconvenience and invite you to make a new reservation." And also, "Your booking has been canceledWe have not reserved your flights or made any charges to your card." This last statement is a lieMy credit card was charged through JustFly [redacted] for Spirit Airlines in the amount of $That made it impossible for me to purchase another round-trip ticket for my son since I can't afford to be shelling out money to these agencies, only to have it cancelled, but my debit card still being chargedI believe this is little more than theftOn Saturday August 4th, at 2:52pm Pacific Time I called the JustFly Help Cen
first : I booked the ticket number [redacted] on 04/20/2018 and I cancelled it the same date it cost me 1089.96 $. until now I did not receive the refund 2nd : during the return of vacation and specifically on 07/04/2018 while in cairo airport and heading to USA we will be stop at amsterdame air port (transit) . an air line employee asked my wife for avisa to inter amsterdam . we have no information about that and also the booking office (justfly) did not inform us about this . as aresult ,we missed the fly . the reservation office (justfly) was contacted several time to assiste us to change the fly but no respons and refused to give us the refund . the next day tickets (3 ticket my self ,my wife and child) were booked from my account ,its cost me 4000 $ including the hotel . I therefor ask you for appropriate compensation. thank you very much ..
My fiancé Jules Pratt and I purchased tickets through Justfly [redacted] and she had purchased insurance also for a trip to San Juan, Puerto Rico with Delta airlinesHurricane Maria has taken out all their power and the airport is even closed down temporarilyThis company is refusing to give us a refund for our tickets for Oct 8-Although they are refunding for anyone to SeptJustfly is not accommodating us at all and has ripped us off of dollars
I purchased 2 adult flights through Justfly***, I believe it may have been my error, but I cannot believe I would have been so mistaken as to have selected a flight with a 10 hour layover. However, I was willing to accept the error was mine. I did not attempt to blame Justfly [redacted] when I called customer service within an hour of booking the flight, in fact it was 45 minutes later. The customer service agent stated they could not change the flight, which is what I expected, she went on to say because I purchased the extended cancellation option that was my best course of action. I would be charged only the $39.98 I paid for the extended cancellation option. I explained the flights had been booked less than an hour from my call and had been an honest error, also pointing out they had a 24 hour cancellation policy that provides a full refund subject to cancellation fees...so not a full refund really. They charged me $39.98 for cancelling less than an hour after the purchase due to what wa
On November 6th I booked a flight to Germany through justfly.comI received a confirmation email and an eticket for my British Airways flightFor some reason my flight was cancelledI only found out when I was trying to book a seat with extra leg room that my reservation no longer existedMy justfly confimation number is [redacted] and my British Airways eticket was [redacted] I tried to book the seat on British Airways and they said the reservation no longer existedI contacted justfly and they notified me that BA was doing a major flight overhaul and schedule change which was the reason it was cancelledThey said I would have a new confirmation within hoursThat email never cameI called british airways and asked why it was cancelled and they told me that justfly told them it was at the consumer requestI never made this request to change my flightI called justfly again and they said that there was nothing they could do and that I would get my new confirmation num
Justfly [redacted] submitted their contact information to the airline instead of mine, resulting in the airline not being able to notify me that my flight date was moved forward a dayJustfly [redacted] did not forward details of the flight changeInstead, they sent me an email that I needed to contact the airline to check my itineraryWhen I checked the airline website, my flight was unchanged so I had no idea that I had been moved to another flightJustfly [redacted] improperly submitted my reservation by not including the correct contact information, and hence I did not receive an email from the airline notifying me of the date change
Purchased aroundtrip flight and destination ended up being wrong, had to purchase another round trip flight to make the right destinationI have repeatedly contacted both American Airlines with all no’s and no help and also Justfly [redacted] with all no’s and no consideration of help
I recently booked a one-way flight from Milwaukee to Denver for two people for Sunday November 27thThe day after ThanksgivingI used JustFly.com by finding them on Kayak because they had the cheapest flight by farThe cost of both tickets was $I booked the ticket, and received a confirmation email from JustFlyAnd then a mere hour later I received an email from them saying my ticket had been cancelled and they gave a list of possible reasons and to call themI called their 1-number [redacted] , was on hold for TWO HOURS while the automated message continued to say my expected wait time was over minutesEventually I had to hang up because I had stuff to doI then went BACK to Kayak to re-book another one-way ticketAt this point all cheap Milwaukee flights were being routed though Chicago anyways, so I booked a ticket to leave from O'HareThe cheapest ticket on Kayak, out of all airlines and departure times was $I have attached all relevant screenshot
On 04-07-I made a reservation for travel and purchased the travel insuranceThe transaction went through, my credit card was billed accordingly On Monday morning I received an email from Justfl [redacted] to contact right away I called The operator informed me that the travel insurance was cancelled and my credit card was reimbursedShe stated that if I wanted to re-purchase, the insurance would cost more I told her I was going to complain This was the forth occasion I've had a problem with Justfl [redacted] In the recent past, I've gotten all the way to the end to purchase airline tickets, only for it not to go through indicating a price bump Mind you, the turnaround was under five minutes This is very commonSomething should be done with this, I do not believe in coincidence Warning not to use this service-it's simply not worth itToo many other reputable companies out there, leave this one out
My experience with Justfly[redacted] was HORRIBLE! After stressfully comparing flight rates and schedules, it appeared that Justfly’s rate was fairly reasonable, so I booked itImmediately after clicking the Purchase Tickets button, the next page stated in bold caps “YOUR RESERVATION HAS BEEN BOOKED SUCCESSFULLY” I believe there is just 1way to interpret this messageI then relaxed and went to bed confident that I had secured my vacation tickets for myself and familyFALSE! Well, hour, minutes later, while I was sleeping, an email message came in stating: “ [redacted] ***.” I learned that my reservations were not made, were held in virtual limbo, I had lost my seat selections, forcing my family to sit apart from one another on all flights, and they still charged by credit card account for $(not enough for ticket)I immediately called justfly customer service to cancel my held reservationI requested that my flight be cancelledAfter a long, drawn-out, heated argument over the phone, and a few declines of ridiculous cancellation offers ($fee per person), they finally cancelled my held flight and charged me a $cancellation fee for ticketsThe experience and result was HORRIBLE!!! I will NEVER use Justfly[redacted] again!
Their terms and conditions state you are charged a fee of $when cancelling a reservation of a non-refundable airline ticket, which is directly against us Department of transportation mandateMy non-refundable ticket is for Dec 2018, within the 24hr required inquire about cancelling the reservation, and what justfly.com is doing is a deceptive practiceThe customer service agents do not dispute this requirement, but refuse to cancel without charging a feeThere for making my charge fraudulent after I informed them to not charge my card within the 24hr requirement"The 24-hour reservation requirement is mandated by the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” (CFR (b)(4), FedReg23110, 23166, Apr25, 2011) and applies to all reservations made seven days or more prior to the flight’s scheduled departure timeTo comply with the regulation, carriers may not deceive consumers about the 24-hour reservation requirement when
This is a pice of [redacted] Company that cares absolutely nothing about its customers They falsely advertise prices On tickets with very specific connection details then change those connections or details increasing your layover timesBait and switch These people are now on my [redacted] list!
We bought tickets on May 31,2017. We then called Qatar representative to confirm the date so that We could move on to purchase another ticket to the next destination. Another reason We called to confirm is the problem with Qatar and the neighboring countries at that time. We also watched [redacted] at that time stated that if the customer concerned about traveling with Qatar, you may cancel the ticket. We honestly felt really good that he confirmed about the refund. Since then We did not check any update about the ticket until November 20th, 2017. We found out that the original date had changed. The original departure date is Dec 10, 2017 but change to December 9th 2017. That makes the lay over in JFK to 16 hours and additional 18 hours lay over from Bangkok to the next destination. We called Qatar representative at 11.56 am but We did not get any resolution besides the rude comment from the representative whose name is *** He did not give me his last name n
My Stepfather just had triple bypass surgeryHim and my mother need to cancel a flight and paid for insurance through the justly.com websiteMy stepfather is in the hospital, so I called justly for him and they said that I had to pay $to cancel the flightI cannot believe that they say I have to pay more, especially since they have insurance
I ordered airline tickets through justfly.com and it was fairly an easy processThe only negative point I must share about this company is that they charge you for seat assignments if you want to make a selectionNow I understand that most airlines do charge for seatingHowever, I purchased two seats at $a piece on one leg of a tripWhen I received my booking confirmation only one seat was confirmedThey do however point out that the airline can't guarantee the seat confirmation, therefore I decided to call the airline ( [redacted] ) itself to find out why one seat was confirmed and the other notThe nice gentleman informed me that I didn't need to pay for the seats and that I could have just purchased the tickets and then call them to get my assigned seatsNow mind you, not all airlines do it for free before hours of your flight, but [redacted] is the exceptionHe confirmed my seating and also assigned me two more seats for the next leg of our trip for freeSo, this is just a warning to not purchase seats when you book your ticketsDo your homeworkYou can always purchase the seats if need be at another timeThis was my first time ordering tickets through justfly.com and I think I will stick to doing business with the airlines itselfYou know exactly what you are getting
I booked travel through Jetfly [redacted] in January The dates to travel are May 24th through May 31st, I took the travel insurance, as I always doThought it was lucky that I took the insurance but am being told that there would be a $cancellation fee by justfly [redacted] and also cancellation fee's by each airline (going on Jet Blue and coming home on United)I asked them what good the insurance is then and [redacted] in what ever foreign country said that they are separate and would not cover all of the cancellation feesHe told me that the cancellation fees would be more than the cost of the trip $So, I asked to speak to a SupervisorHe told me that they would not be able to help me any more than he hasSo, he told me to stay on the lineHe came back on every 5-minutes to tell me he couldn't locate a SupervisorI waited minutes and hung upThe reason that I have to cancel this trip is because my grandmother is terminal with cervical cancerI have been taking car
We booked airline flights with JUSTFLY [redacted] after finding there web site on-lineWe needed to make a modification to our in-bound to arrive a day early and that is when things started to get very weirdWe called customer service and were placed on hold for a extremely long period of timeWhen we finally spoke to a person, he was unable to help us and we were again placed on hold for a very long time, 20-minutesThis second customer service representative found us an earlier flight but gave us the wrong information regarding changes, fees and our new flightA follow up call to to customer service and talking to two supervisors failed to give us any satisfaction or resolutionWe are now paying more then twice the cost of what the flight should have cost us in the first placeIt did not take must work to figure out this company has no mailing address and apparently not country of originThey reportedly have an affiliation with FLIGHTHUB [redacted] or a strikingly similar business mode
I booked a flight to London from JFK via Justfly [redacted] over ThanksgivingDue to traffic, I missed my flightBritish Airways, the carrier, told me I was entitled to a refund of the airport taxes (which made up $of the $ticket) under both UK and US lawI've called Justfly [redacted] five times over the past week and a half asking for a refund of my taxes, and they give me the run-around each timeThey tell me that they are working with the airline and that they will call me back or email me in a certain amount of timeThey never doI ask who I can call at BA to speed up the process and they don't directly answer my questionsThey refuse to put me on the phone with a managerI don't know what to do anymorePlease help me!
We booked our flights through justfly and realized we needed to make a change to our departure dateTheir website says worry free cancellation within hoursThat’s not the case at allWithin hours for sure we called to make the correction and were told the airline policy was free cancellation couldn’t be made because we were within days of our flightOur only option was to cancel and lose half our ticket costs (about $but we would get a justfly credit for the remaining balance!) or change the flight we were on to the day we required and pay (because of course the other flight cost more) the difference in ticket costs between the two flights (fair enough) and a processing fee for changing our flightWhich was about $We weren’t given any other options so which would you choose? Get screwed for half your ticket costs and still have to buy tickets or about a thirdWe should have pressured them and said their website didn’t say anything except hours and we are within hours (actually) and we will have a full refund with no extra charges because that’s what their website saidAfter two days of dealing with the airline company and justfly I’d rather walkIt’s miles TLDR They’re awful and I’ll ever use them againI’ll tell my parents and five siblings not to use them eitherMy mother in law has six siblingsWe will let them know too
I booked a flight through Justfly***, and it was my worst booking I have ever experienced with a company. I had to changed the first leg of my flight due work reasons. I understood that I would incur a penalty for this change. However, Justfly [redacted] would not cancel my reservation or change my flight to a comodate my changes in travel date after numerous attempts. I had to buy another ticket through another company and airline. I have never been more disappointed in a travel company and airline before.
On 8/1/18, at approximately 8pm pacific time, I booked a round trip flight ticket on JustFly [redacted] for my son Daniel Stephen KentEverything seemed to go fine until I checked back on the site, about minutes later, only to see that there was a message which stated, "Due to issues with the airline, we were unable to secure your requested reservationWe apologize for the inconvenience and invite you to make a new reservation." And also, "Your booking has been canceledWe have not reserved your flights or made any charges to your card." This last statement is a lieMy credit card was charged through JustFly [redacted] for Spirit Airlines in the amount of $That made it impossible for me to purchase another round-trip ticket for my son since I can't afford to be shelling out money to these agencies, only to have it cancelled, but my debit card still being chargedI believe this is little more than theftOn Saturday August 4th, at 2:52pm Pacific Time I called the JustFly Help Cen
first : I booked the ticket number [redacted] on 04/20/2018 and I cancelled it the same date it cost me 1089.96 $. until now I did not receive the refund 2nd : during the return of vacation and specifically on 07/04/2018 while in cairo airport and heading to USA we will be stop at amsterdame air port (transit) . an air line employee asked my wife for avisa to inter amsterdam . we have no information about that and also the booking office (justfly) did not inform us about this . as aresult ,we missed the fly . the reservation office (justfly) was contacted several time to assiste us to change the fly but no respons and refused to give us the refund . the next day tickets (3 ticket my self ,my wife and child) were booked from my account ,its cost me 4000 $ including the hotel . I therefor ask you for appropriate compensation. thank you very much ..