Extremely dissatisfactory service over the phoneCharges have been placed on my card that I cannot find on their websiteHighly recommend NOT to do business with this company (more like scam)
I received an e-mail on the 4th of July from Justfly.comIt reads: Dear Customer, An Airline has made a change(s) to your itinerary for Reservation [redacted] )You must contact us as soon as possible at 1- [redacted] to discuss the change and confirm your new flight optionsFailure to contact us could result in complications with your trip)In addition, it is your responsibility to verify your itinerary directly with the Airline hours prior to your scheduled departure(s) to ensure that your flight information or itinerary hasn't changedPlease call us at [redacted] as we will be happy to work with you to rectify the situation, and thank you again for your choosing Justfly [redacted] Sincerely, The justfly [redacted] Team I checked the phone number with their online site and it is indeed the correct numberI have been on hold with them now for hours and minutesI don't think they plan to ever answerI am starting to grow concerned that when I go to board my flight on Thursday,
On January 5th I booked a flight for travel on March 9th days before traveling I needed to cancel my reservation and I called Justfly to speak with a representative about what would happen if I cancelledI was told I could cancel but would need to pay a cancellation fee but I would have a year to use my credit of so I repeated to her saying, "I could rebook a flight by January 5th for travel in March and use my credit?" "Yes" was her responseThat was great for me because I knew I would be traveling at that time so I went ahead and cancelled my reservationI called in November to find out how much credit was owed to meA representative told me In early December before my January 5th deadline I called to book my flight for travel in MarchI was then told I had to FLY by January 5th not rebookI said NO that's not what I was toldEvery time I asked to,speak to a manager or someone who handles complaints I am put on hold and NO
I knew I had hours to cancel or change my flightTo have 24hr cancelation option, justfly [redacted] asked me to sign up for it's membershipwhich I did and I knew I had this 24hr optionhowever when I called their number they put me on hold for minutesfinally I got through and explained about my situationemployee of justfly [redacted] told me it has been hours and 6mins so they have to charge me for cancellation feeSo I explained about my travel protection plan which I added for $but she still didn't seem to care about my travel insurance and continued to talk about cancellation fee of $Her English wasn't great and connection was bad as wellHow can business like this with 98% bad review can stay in business in USA for late years? this is ridiculous
We attempted to make airline reservations to travel from MCI to IAD on March 8th. When I entered the debit card information the reservation was denied. We entered 2 different debit card accounts, but our rservations were cancelled. The date was Feb. 18th. This company still as our funds as of Feb. 22. They have kept me on hold for over 4 hours and repeated calls. They were to email my bank to send the release code and still have not done that. This is an outrage. They have $1000. and for no reason.
Do not use JustFly to book flights, hotels, etc They are terrible! They say you can make changes or cancel your reservations within hoursWhat they don't tell you is that there is a $charge to do that That information is buried in less than legible script deep into the propaganda on their websiteThe customer service rep was terrible! NEVER use JustFly to book your reservations unless you enjoy being taken advantage of
I booked my flight with Just Fly on line never got my confirmation so after hours calmed to make sure my fligbt wad bookedThey said show nothing for me something must not have went through to rebook.They trasfered me and I gat a male rep he tried to charge me dollars more for flight than what wad on lineI complained and he gave it to me gor same priceI got confirmation right awayThe next day I got a confirmation for first flight so know have tickets same flightI called to cancle one of thr tickets less than hours I was told there would be a canclation fee of dollarsWhen I explained every thing he sad cant take fee awayI ask to speak to his supervisor he says just hold onHe comes back we will only charge a dollar cancellation feeI told shouldn't have to pay anything I was advised you had no reservation for me to rebookI again ask for supervisor and was told he would just tell me the samethingmin later I had to ho bake to work or would be lateI asked to have sup call me at after I got offI of course got no callI called back recording said min wait, then 13min wait then , then or moreI got a female rep on phone ask for supervisor was told she could not transfer me I could not speak to supervisor until I give my info, reluctantly I gave it to herThen ask to speak to her supervisorThen she just hung upI will dispute charve and never book with Just Fly againI had booked other flight with them but never again
On June 23, I bought a ticket for my daughter from DFW to Toronto (YYZ) for August 1st and coming back August 15th connecting to New York (JFK) the agent on the phone searched for me the flight information so my daughter could travel together with her cousins with the same flightFirst the agent told me he couldn't find the booking from DFW to JFK but found from JFK to Toronto (YYZ), then he said let me search more and finally he found from DFW with the price & centsThis is the details he gave; August 1st Delta Airline flight leaving at 9:from DFW to New York (JFK) arriving at 1:59pm August 1st Delta Airline flight leaving at 3:20pm from JFK to Toronto (YYZ) arriving at 5:29pm August 15th Delta Airline flight leaving at 9:20am from Torornto (YYZ) arriving Cinciinati,( KY) at 10:56am August 15th Delta Airline flight leaving at 2:36pm form Cincinati (KY) arriving DFW at 4:06pm I agreed with the price and I gave my visa card information and he read b
On 9/15/2016, I bought a round trip ticket from Dallas TX, through Frankfurt, to Portharcourt Nigeria with Lufthansa Airways, via Justfly online booking agency with Justfly Booking [redacted] , Lufthansa e-ticket: [redacted] On the set departure date (12/6/2016), the passenger, [redacted] , had an early morning medical emergency that warranted urgent medical attentionThe doctor that attended to her advised against making the travel since she was not medically fit for thatHe also issued a covering letter to that effectI called Lufthansa and informed them of my predicament and forwarded the doctor's noteThey removed her from the fly list for that evening's flight and adviced me to get in touch with my booking agency - JustflyI also submitted a copy of the same doctor's report to JustflyThey asked me to get in touch with them when she is fit medically to travelAfter the surgery and rehabilitation period, I got back to JustflyThey requested some extra documents i
Prior to November 24, 2017, I purchased a flight ticket from Justfly from Philadelphia to Jacksonville and canceled itDespite the early cancelation, I was not awarded a refund and, instead, accepted flight credit that is valid until August I was told that I would be able to use this credit to buy a ticket to Jacksonville anytime before August and no other information was providedI called today, May 24th, 2018, to use my flight credit of dollars to buy two tickets from Philadelphia to JacksonvilleThe first representative stated that they could not use my flight credit to pay for both tickets at dollars in total, despite it being less then the flight credit I was promisedHe stated that flight credit could not be used for others and I stated my frustration; he continued by saying that he would transfer me to support so that they could get two tickets, only to put me on hold before hanging up after approximately minutesI called back and recieved the same res
I been trying to rebook a flight using travel credit and they keep adding new fees I paid in fees and I still have not been able to book it so I asked for a refund for me credit they said they don't refund travel credit
Yesterday I was trying to book a flight to Amsterdam, I found a good price flight on their website, but I had a question regarding the luggage allowance, so I called their costumer Services to enquire, she asked me for the flight information I am looking at, I gave here al the info she asked, so she looked it up and come back with that old stereo type lie, Sirthis flight price changed and went up $for each ticket ( $as I was booking tickets) I asked her how come I am looking at it right now and I am about to book I just wanted to know the luggage allowance, then she said that there isn't tickets available for that flight only , Told her well that is not what it said in the web site, she told me the airline just updated the flight and the update didn't go thru to the website yet, but when I finish booking it will decline my booking, then she said she is contacting the airline to see if there is another flight that have tickets available, to make short she come back and said there is another flight of course it is $more, I asked her is the $fees or not, she said no it is not feesI Told her to go ahead and book me, she did, but she made a mistake in the name and was spelled wrong, so I had to wait for supervisor to correct the name, which took forever, at this point I have been on the phone for about 1h40mins, while waiting on the supervisor, I received a text from my credit card about the transaction there was two transaction one for the airline with the amount that I initially found online and second one for JustFly for the amount of $40, when she come back to tell me that a supervisor is available to talk to me, I confronted her about being deceiving, guess what she told me that is not important now the important is to get your ticket fixed and she transferred me to the supervisor, who dealt with the mistake she made and the name was corrected, I told him about the $I was charged wrongfully and was not told that it was fees, I wouldn't make a big problem about it but the fact that she lied and deceived me in to believing that the ticket price went up instead of telling me it is fees they are charging and give me the opportunity to consent to it or not, makes me madI spent 2hon the phone to book this flight if I did it online it wouldn't take me mins and it would saved me $lesson learned
I purchased tickets on 03/18/from justfly [redacted] to fly from Orlando to Toronto Canada for the dates of 09/02/to 09/07/When I received my booking confirmation I realized that everything was incorrect on my flightInstead of leaving from Orlando, the flight is leaving from Toronto to Orlando and also the return date was one week later that what I enteredI live in Florida so I cannot leave from TorontoAnd let me say that I am an analyst, I double and triple check everything I do on the computer and I know I did not make these mistakesI called as soon as I received the confirmation email and noticed it was incorrect and asked them to fix itThe agent was not happy that I wanted to make changes and kept giving me attitudeTo make things worse it was very difficult t to understand him because he had a very strong Indian accent and I had to keep asking him to repeat himself and that seems to upset him even moreAfter he started raising his voice at me because I had t
Was scheduled for a flight to land in [redacted] at 1pmWas changed without warning/permission/ compensation to flight arriving at 7pm-this would be too late for our wedding eventI reserved months prior and was only notified in the weeks leading up to departure-too late for refundThe airline ( [redacted] ) stated that there was a flight that would allow us to arrive in [redacted] at 250pm but that the agent (justfly) would have to call them to arrange thisI called just fly immediately and was told that they were calling the airline to arrange the new flightI was placed on hold for min then told the flight no longer had availability- even as I was able to walk through a reservation on the [redacted] website for the very same flightI was transferred to someone at the airline who then said that they were not able to help me reserve anything-that I would have to do it through the agentI called the agent and this time waited on the phone for over full hoursI was told I would be
By policy when there is a death in the immediate family full refunds are available after providing proof of death and an obituary. This company would not adhere to their own policy standards and would not refund any funds. The airlines were contacted directly, which were more than willing to refund the cost upon having to cancel family member flights, however were unable to credit our credit card directly due to a block instituted by justfly as being the middle man within the transaction. After the airlines themselves reviewed the documentation all attempts to refund directly failed due to this agency meddling with my direct refund. This company was only going to credit an account good for a certain amount of time to be used or I would lose the funds with justfly.
If you want to return an airline ticket with justfl [redacted] after the hour return period, they will offer a $per ticket return penalty to receive justfly credits The problem comes when you try to use the justfly credits to buy a new ticket they mark up the new ticket twice the price on their website which is twice the price the airline offers With my experience we returned wrong date tickets realized after hours The tickets were originally $each and we were able to return each ticket for $fee to receive $per ticket justfly credits, thinking we'd buy each new $ticket for the correct date and at least save $per ticket in the situation However the new ticket that costs $on their site and from the airline, cost $when using justfly credits plus they add a penalty fee upon checkout over $ We learned this after accepting the $per ticket return fee Obviously frustrated we called and complained and involved our credit card company to get the $per ticket back After a lot of effort a justfly representative did give us our $per ticket back and we are walking away from the original $tickets When asking a justfly representative why a ticket is showing $on their site but it costs $if using justly credits, she became silent and didn't answer This is highly deceptive and thankfully we got out of it or we would've lost $in the situation instead of $ When doing more shopping and research we found out that justfly doesn't actually provide discounted tickets They are a search engine showing the cheapest tickets offered by airlines Therefore I would assume they only make a profit by penalty fees, so they are banking on people making mistakes when booking flights, then sell you a new ticket through justfly credits at a marked up flight ticket price I'm not sure if it is legal to sell marked up airline tickets, but justly is doing this, so hopefully someone can look into it or warn others, it's definitely unethical and/or deceptive
I believe that I choose a flight through JustFly.com to fly via Spirit Airlines from Baltimore to Kansas City Later when I checked the booking, I saw that the flight was on a different day, actually it extended days and would take more than hours to complete I called both the airline and JustFly and was told that they couldn't do anything about it
I purchased flights to and from Germany that we completed on May 7, We did not check our bags flying out, but on return we checked two bags, and per Justfly's booking confirmation we were allotted first checked bag free for each ticketWell [redacted] air stated that our ticket was purchased as Economy light, so we had to pay Euros($105) per bag in order to board and the [redacted] Air agent would not accept what was stated on our Justfly receiptJustfly states that this ticket was booked as Economy and that [redacted] air is incorrect in their definitionIn dealing with both [redacted] air and Justfly, no one will work to resolve the claim stating their company is not accountable for the errorTrying to deal with [redacted] air is one of the worst experiences, let alone having Justfly work to resolve the issue or escalate itWarning anyone looking to book travel with these companies, I wish you all the luck!
I booked a total of four one way tickets from San Luis Obispo, CA to Seattle, WA (for a vacation in July 2017) and then four tickets back to San Luis Obispo from SeattleI booked them on 2/12/around 7:pmI checked my email on 2/13/at 6:am (not quite hours later)to see if I had conformation and the e-tickets for my flightsI noticed on two of the tickets (return flight from Seattle to San Luis) two of the passengers middle names were wrongI called Just fly [redacted] and asked to have the middle names changed to the correct ones (the middle names belonged to other passengers who also bought tickets-not sure how that happened in the first place)I was told they would have to charge me $a ticket to change the middle name or cancel the flight and re-purchase with the correct middle namesI told them I wasn't going to do thatJust Fly told me to call Alaska Airlines (the airline we were flying) and they would change the namesAlaska Airlines told me they were not able to
Justfly booking number [redacted] My family and I purchased seats on a flight through justfly***Once the ticket was issued, I realized the spelling on my name was incorrectI also noticed that the spaces between my first and middle name were missingI called Justfly to do a name changeAfter 8x45minute attempts to resolve the problem (which is still not complete), I was told I need to rebook the entire tickets over again at a new, higher feeWhen I called AirChina to confirm this was the only solution, they said if I booked with them directly, the changes regarding to the missing spaces were not necessarily and changing one letter in a name was free of chargeJustfly wants to charge me for all three changes and the cost of a new ticket on a new flightThe missing spaces due to sort of software correction was there doing but I have to pay for the mistake
Extremely dissatisfactory service over the phoneCharges have been placed on my card that I cannot find on their websiteHighly recommend NOT to do business with this company (more like scam)
I received an e-mail on the 4th of July from Justfly.comIt reads: Dear Customer, An Airline has made a change(s) to your itinerary for Reservation [redacted] )You must contact us as soon as possible at 1- [redacted] to discuss the change and confirm your new flight optionsFailure to contact us could result in complications with your trip)In addition, it is your responsibility to verify your itinerary directly with the Airline hours prior to your scheduled departure(s) to ensure that your flight information or itinerary hasn't changedPlease call us at [redacted] as we will be happy to work with you to rectify the situation, and thank you again for your choosing Justfly [redacted] Sincerely, The justfly [redacted] Team I checked the phone number with their online site and it is indeed the correct numberI have been on hold with them now for hours and minutesI don't think they plan to ever answerI am starting to grow concerned that when I go to board my flight on Thursday,
On January 5th I booked a flight for travel on March 9th days before traveling I needed to cancel my reservation and I called Justfly to speak with a representative about what would happen if I cancelledI was told I could cancel but would need to pay a cancellation fee but I would have a year to use my credit of so I repeated to her saying, "I could rebook a flight by January 5th for travel in March and use my credit?" "Yes" was her responseThat was great for me because I knew I would be traveling at that time so I went ahead and cancelled my reservationI called in November to find out how much credit was owed to meA representative told me In early December before my January 5th deadline I called to book my flight for travel in MarchI was then told I had to FLY by January 5th not rebookI said NO that's not what I was toldEvery time I asked to,speak to a manager or someone who handles complaints I am put on hold and NO
I knew I had hours to cancel or change my flightTo have 24hr cancelation option, justfly [redacted] asked me to sign up for it's membershipwhich I did and I knew I had this 24hr optionhowever when I called their number they put me on hold for minutesfinally I got through and explained about my situationemployee of justfly [redacted] told me it has been hours and 6mins so they have to charge me for cancellation feeSo I explained about my travel protection plan which I added for $but she still didn't seem to care about my travel insurance and continued to talk about cancellation fee of $Her English wasn't great and connection was bad as wellHow can business like this with 98% bad review can stay in business in USA for late years? this is ridiculous
We attempted to make airline reservations to travel from MCI to IAD on March 8th. When I entered the debit card information the reservation was denied. We entered 2 different debit card accounts, but our rservations were cancelled. The date was Feb. 18th. This company still as our funds as of Feb. 22. They have kept me on hold for over 4 hours and repeated calls. They were to email my bank to send the release code and still have not done that. This is an outrage. They have $1000. and for no reason.
Do not use JustFly to book flights, hotels, etc They are terrible! They say you can make changes or cancel your reservations within hoursWhat they don't tell you is that there is a $charge to do that That information is buried in less than legible script deep into the propaganda on their websiteThe customer service rep was terrible! NEVER use JustFly to book your reservations unless you enjoy being taken advantage of
I booked my flight with Just Fly on line never got my confirmation so after hours calmed to make sure my fligbt wad bookedThey said show nothing for me something must not have went through to rebook.They trasfered me and I gat a male rep he tried to charge me dollars more for flight than what wad on lineI complained and he gave it to me gor same priceI got confirmation right awayThe next day I got a confirmation for first flight so know have tickets same flightI called to cancle one of thr tickets less than hours I was told there would be a canclation fee of dollarsWhen I explained every thing he sad cant take fee awayI ask to speak to his supervisor he says just hold onHe comes back we will only charge a dollar cancellation feeI told shouldn't have to pay anything I was advised you had no reservation for me to rebookI again ask for supervisor and was told he would just tell me the samethingmin later I had to ho bake to work or would be lateI asked to have sup call me at after I got offI of course got no callI called back recording said min wait, then 13min wait then , then or moreI got a female rep on phone ask for supervisor was told she could not transfer me I could not speak to supervisor until I give my info, reluctantly I gave it to herThen ask to speak to her supervisorThen she just hung upI will dispute charve and never book with Just Fly againI had booked other flight with them but never again
On June 23, I bought a ticket for my daughter from DFW to Toronto (YYZ) for August 1st and coming back August 15th connecting to New York (JFK) the agent on the phone searched for me the flight information so my daughter could travel together with her cousins with the same flightFirst the agent told me he couldn't find the booking from DFW to JFK but found from JFK to Toronto (YYZ), then he said let me search more and finally he found from DFW with the price & centsThis is the details he gave; August 1st Delta Airline flight leaving at 9:from DFW to New York (JFK) arriving at 1:59pm August 1st Delta Airline flight leaving at 3:20pm from JFK to Toronto (YYZ) arriving at 5:29pm August 15th Delta Airline flight leaving at 9:20am from Torornto (YYZ) arriving Cinciinati,( KY) at 10:56am August 15th Delta Airline flight leaving at 2:36pm form Cincinati (KY) arriving DFW at 4:06pm I agreed with the price and I gave my visa card information and he read b
On 9/15/2016, I bought a round trip ticket from Dallas TX, through Frankfurt, to Portharcourt Nigeria with Lufthansa Airways, via Justfly online booking agency with Justfly Booking [redacted] , Lufthansa e-ticket: [redacted] On the set departure date (12/6/2016), the passenger, [redacted] , had an early morning medical emergency that warranted urgent medical attentionThe doctor that attended to her advised against making the travel since she was not medically fit for thatHe also issued a covering letter to that effectI called Lufthansa and informed them of my predicament and forwarded the doctor's noteThey removed her from the fly list for that evening's flight and adviced me to get in touch with my booking agency - JustflyI also submitted a copy of the same doctor's report to JustflyThey asked me to get in touch with them when she is fit medically to travelAfter the surgery and rehabilitation period, I got back to JustflyThey requested some extra documents i
Prior to November 24, 2017, I purchased a flight ticket from Justfly from Philadelphia to Jacksonville and canceled itDespite the early cancelation, I was not awarded a refund and, instead, accepted flight credit that is valid until August I was told that I would be able to use this credit to buy a ticket to Jacksonville anytime before August and no other information was providedI called today, May 24th, 2018, to use my flight credit of dollars to buy two tickets from Philadelphia to JacksonvilleThe first representative stated that they could not use my flight credit to pay for both tickets at dollars in total, despite it being less then the flight credit I was promisedHe stated that flight credit could not be used for others and I stated my frustration; he continued by saying that he would transfer me to support so that they could get two tickets, only to put me on hold before hanging up after approximately minutesI called back and recieved the same res
I been trying to rebook a flight using travel credit and they keep adding new fees I paid in fees and I still have not been able to book it so I asked for a refund for me credit they said they don't refund travel credit
Yesterday I was trying to book a flight to Amsterdam, I found a good price flight on their website, but I had a question regarding the luggage allowance, so I called their costumer Services to enquire, she asked me for the flight information I am looking at, I gave here al the info she asked, so she looked it up and come back with that old stereo type lie, Sirthis flight price changed and went up $for each ticket ( $as I was booking tickets) I asked her how come I am looking at it right now and I am about to book I just wanted to know the luggage allowance, then she said that there isn't tickets available for that flight only , Told her well that is not what it said in the web site, she told me the airline just updated the flight and the update didn't go thru to the website yet, but when I finish booking it will decline my booking, then she said she is contacting the airline to see if there is another flight that have tickets available, to make short she come back and said there is another flight of course it is $more, I asked her is the $fees or not, she said no it is not feesI Told her to go ahead and book me, she did, but she made a mistake in the name and was spelled wrong, so I had to wait for supervisor to correct the name, which took forever, at this point I have been on the phone for about 1h40mins, while waiting on the supervisor, I received a text from my credit card about the transaction there was two transaction one for the airline with the amount that I initially found online and second one for JustFly for the amount of $40, when she come back to tell me that a supervisor is available to talk to me, I confronted her about being deceiving, guess what she told me that is not important now the important is to get your ticket fixed and she transferred me to the supervisor, who dealt with the mistake she made and the name was corrected, I told him about the $I was charged wrongfully and was not told that it was fees, I wouldn't make a big problem about it but the fact that she lied and deceived me in to believing that the ticket price went up instead of telling me it is fees they are charging and give me the opportunity to consent to it or not, makes me madI spent 2hon the phone to book this flight if I did it online it wouldn't take me mins and it would saved me $lesson learned
I purchased tickets on 03/18/from justfly [redacted] to fly from Orlando to Toronto Canada for the dates of 09/02/to 09/07/When I received my booking confirmation I realized that everything was incorrect on my flightInstead of leaving from Orlando, the flight is leaving from Toronto to Orlando and also the return date was one week later that what I enteredI live in Florida so I cannot leave from TorontoAnd let me say that I am an analyst, I double and triple check everything I do on the computer and I know I did not make these mistakesI called as soon as I received the confirmation email and noticed it was incorrect and asked them to fix itThe agent was not happy that I wanted to make changes and kept giving me attitudeTo make things worse it was very difficult t to understand him because he had a very strong Indian accent and I had to keep asking him to repeat himself and that seems to upset him even moreAfter he started raising his voice at me because I had t
Was scheduled for a flight to land in [redacted] at 1pmWas changed without warning/permission/ compensation to flight arriving at 7pm-this would be too late for our wedding eventI reserved months prior and was only notified in the weeks leading up to departure-too late for refundThe airline ( [redacted] ) stated that there was a flight that would allow us to arrive in [redacted] at 250pm but that the agent (justfly) would have to call them to arrange thisI called just fly immediately and was told that they were calling the airline to arrange the new flightI was placed on hold for min then told the flight no longer had availability- even as I was able to walk through a reservation on the [redacted] website for the very same flightI was transferred to someone at the airline who then said that they were not able to help me reserve anything-that I would have to do it through the agentI called the agent and this time waited on the phone for over full hoursI was told I would be
By policy when there is a death in the immediate family full refunds are available after providing proof of death and an obituary. This company would not adhere to their own policy standards and would not refund any funds. The airlines were contacted directly, which were more than willing to refund the cost upon having to cancel family member flights, however were unable to credit our credit card directly due to a block instituted by justfly as being the middle man within the transaction. After the airlines themselves reviewed the documentation all attempts to refund directly failed due to this agency meddling with my direct refund. This company was only going to credit an account good for a certain amount of time to be used or I would lose the funds with justfly.
If you want to return an airline ticket with justfl [redacted] after the hour return period, they will offer a $per ticket return penalty to receive justfly credits The problem comes when you try to use the justfly credits to buy a new ticket they mark up the new ticket twice the price on their website which is twice the price the airline offers With my experience we returned wrong date tickets realized after hours The tickets were originally $each and we were able to return each ticket for $fee to receive $per ticket justfly credits, thinking we'd buy each new $ticket for the correct date and at least save $per ticket in the situation However the new ticket that costs $on their site and from the airline, cost $when using justfly credits plus they add a penalty fee upon checkout over $ We learned this after accepting the $per ticket return fee Obviously frustrated we called and complained and involved our credit card company to get the $per ticket back After a lot of effort a justfly representative did give us our $per ticket back and we are walking away from the original $tickets When asking a justfly representative why a ticket is showing $on their site but it costs $if using justly credits, she became silent and didn't answer This is highly deceptive and thankfully we got out of it or we would've lost $in the situation instead of $ When doing more shopping and research we found out that justfly doesn't actually provide discounted tickets They are a search engine showing the cheapest tickets offered by airlines Therefore I would assume they only make a profit by penalty fees, so they are banking on people making mistakes when booking flights, then sell you a new ticket through justfly credits at a marked up flight ticket price I'm not sure if it is legal to sell marked up airline tickets, but justly is doing this, so hopefully someone can look into it or warn others, it's definitely unethical and/or deceptive
I believe that I choose a flight through JustFly.com to fly via Spirit Airlines from Baltimore to Kansas City Later when I checked the booking, I saw that the flight was on a different day, actually it extended days and would take more than hours to complete I called both the airline and JustFly and was told that they couldn't do anything about it
I purchased flights to and from Germany that we completed on May 7, We did not check our bags flying out, but on return we checked two bags, and per Justfly's booking confirmation we were allotted first checked bag free for each ticketWell [redacted] air stated that our ticket was purchased as Economy light, so we had to pay Euros($105) per bag in order to board and the [redacted] Air agent would not accept what was stated on our Justfly receiptJustfly states that this ticket was booked as Economy and that [redacted] air is incorrect in their definitionIn dealing with both [redacted] air and Justfly, no one will work to resolve the claim stating their company is not accountable for the errorTrying to deal with [redacted] air is one of the worst experiences, let alone having Justfly work to resolve the issue or escalate itWarning anyone looking to book travel with these companies, I wish you all the luck!
I booked a total of four one way tickets from San Luis Obispo, CA to Seattle, WA (for a vacation in July 2017) and then four tickets back to San Luis Obispo from SeattleI booked them on 2/12/around 7:pmI checked my email on 2/13/at 6:am (not quite hours later)to see if I had conformation and the e-tickets for my flightsI noticed on two of the tickets (return flight from Seattle to San Luis) two of the passengers middle names were wrongI called Just fly [redacted] and asked to have the middle names changed to the correct ones (the middle names belonged to other passengers who also bought tickets-not sure how that happened in the first place)I was told they would have to charge me $a ticket to change the middle name or cancel the flight and re-purchase with the correct middle namesI told them I wasn't going to do thatJust Fly told me to call Alaska Airlines (the airline we were flying) and they would change the namesAlaska Airlines told me they were not able to
Justfly booking number [redacted] My family and I purchased seats on a flight through justfly***Once the ticket was issued, I realized the spelling on my name was incorrectI also noticed that the spaces between my first and middle name were missingI called Justfly to do a name changeAfter 8x45minute attempts to resolve the problem (which is still not complete), I was told I need to rebook the entire tickets over again at a new, higher feeWhen I called AirChina to confirm this was the only solution, they said if I booked with them directly, the changes regarding to the missing spaces were not necessarily and changing one letter in a name was free of chargeJustfly wants to charge me for all three changes and the cost of a new ticket on a new flightThe missing spaces due to sort of software correction was there doing but I have to pay for the mistake