In February of 2017, I purchased airline tickets from justfly.comThe tickets are from JFK to Cyprus through Moscow flying with [redacted] on June 18thDue to an unforeseen family conflict, I attempted to change our departure dates, having one of my children flying on June 11th (with another family member) and the other two on July 5thI was directed by the company;s 1-number to do the change on the website to save timeI attempted to do that and the website was coming up with the price of $per tickets (fine plus difference in ticket price)However, I was unable to complete the transaction because the three tickets were bundled together and I needed to break them apartSo I called the company and talked to an agentShe first said that my son could not have a reservation by himself because he is a minorHowever, when I explained that he would travel with another family member on the 11th of June who also got tickets through justfly.com she agreed to split my reservation
On 4/24/I booked two flights through Justfly***, Booking Reference Number [redacted] A total of $1,was charged to my credit card in four separate charges - two charges of $on 4/27/for airfare, $for the booking and insurance and two charges of $for seat assignmentsAll of the charges were authorized and processed by Justfly***On May 7, I received email notification that there was a problem with my flight, and it turns out Air Europa, the carrier, could not honor the return flight, therefore the flight they sold me was invalidA refund was to be issued to my credit card, however the company is refusing to refund the insurance purchase and the seat selection feesI called and demanded a full refund for everything I was charged and they refusedTo date I have received a refund of the two $charges onlyThey were unable to deliver the flight I had purchased, and they need to refund all of my money
I PURCHASED TICKETS TO LEAVE FROM NEW YORK FOR SEPT9,WITH A RETURN DATE OF SEPT16,TO TRAVEL TO FORT LAUDERDALE FOR [redacted] ***HOWEVER ON SEPT5, 2017, I WAS NOTIFIED BY [redacted] THAT BECAUSE OF INCLEMENT WEATHER MY CRUISE HAS BEEN CANCELLEDON SEPT6, I CALLED JUSTFLY WHERE I PURCHASED THE AIRLINE TICKETS FOR JETBLUE AIRLINEI ALSO PUCHASED ADDITIONAL COVERAGE IN CASE HAD TO CANCEL OR RESCHEDULE MY FLIGHTJUSTFLY AD NO PROBLEM CANELLING MY FLIGHT HOWEVER MY CREDIT CARD WAS CHARGED AN ADDITINAL $DOLLARS FOR CANCELLING MY FLIGHT, I ADVISED JUSTFLY CUSTOMER SERVICE THAT I AM AWARE THAT MY TICKETS WERE NON REFUNDABLE BUT THE REASON FOR THE CANCELLATION WAS DUE TO THE WEATHER AND I WOULD PROVIDE PROOFOFTHE REASON I WAS TRAVELLING HAS BEEN CANCELLEDI HAVE CALLED JUSTFLY NUMEROUS TIMES IN AN ATTEMPT FOR MY CREDIT CARD TO BE REFUNDED, BUT TO NO AVAILALL I AM SEEKING IS A FULLY REFUND FOR MY TICKETS AND THE AMOUNT CHARGED TO MY NO FAULT C
I travel often for business/workOn April 3rd and 4th, travel by air was severely disrupted in major hubs secondary to weatherMy travel plans, like many others, were disrupted and I could not go to Boston for business as scheduled on April 5thThe airline and the conference center, both recognizing that weather was factor, have issued creditsI had booked my hotel through justfly [redacted] and the hotel ( [redacted] ) refused to consider a credit because I had booked through a third party ( justfly***) They did suggest contacting justfly as they " negotiate rates and contracts directly through the third party vendor"I have emailed justfly [redacted] at separate times, and have yet to receive a replyI can provide these correspondences if neededI received a prompt credit from other companies ( airline, conference center), because of the recognition of the extenuating circumstances, and the fact that I will use these credits on future travelMy concern is twofold: Justfly has ye
Trying to book a flight with justfly [redacted] site was horribleThe flight came through with the destination and departure reversedI called immediately and the only solution they had was to charge $per ticket to cancel on tickets that cost $each way No customer service, poor english skills and a terrible site.This was even though I had the travel insurance! don't book with this company
I bought travel insurance but was supposedly provided something like an extended cancellation policyThe gist of it was that the ticket, as per United Airlines, was a non-changeable, non-cancelable ticketVery illogical to allegedly sell something that cannot be usedThe fact is, this was a classic bait and switchAlso, nobody picks up the phoneI called and was on hold for over hoursI hung up and found their emailSomeone from the Philippines then called me and demanded the call be recorded for quality assuranceIf I did not let them record the call they were going to hang upI told them I wanted a copy of the callThe rep told me to call the same number I had called earlierLike I really want to be on the phone all day longAnother thing is this company gave credit card information to United Airlines w/o my permissionYou see I bought a ticket through them, not UnitedWhen I tried to use the insurance to cancel the flight, this is when I found out I was swindledNo
Stay away from Just Fly!!! I booked a round trip flight in August, and they contacted me in October with a schedule change that left me with no time to make my connecting flight. Together we agreed they could not offer a satisfactory connection, but would not allow me to cancel the entire trip, just the return leg with the scheduling issue. So I cancelled and then book on my own for a return. JUst fly agreed to refund my $383.20 in 6-8 weeks. After 8 weeks I called and was kept on the phone for over an hour to be told they would now refund in another 6-8 weeks. I raised a fuss, and now they say I will receive in 7-10 business days. If not, I suspect I'm in for another hour or more trying to resolve this with a person who apologizes a lot but can't get anything taken care of. I asked to speak to a supervisor, but that didn't happen. Also requested a confirming email, and even that takes 24 hours. Aargh!
Originally I had arranged my trip to Turkey for the dates December 24, 2016 through January 2nd, 2017 (round trip) (JustFly [redacted] ). However, my mother unexpectedly passed away on 12-21-2016). Therefore, I had to change my reservation urgently to December 22nd (departure date) in order to attend the funeral. I talked the JustFlyrepresentative if the penalty fee of $280 could be waived because of death of immediate family member and I was told that I should send an email to JustFly with the death certificate upon completion of my trip. I emailed the certificate as I was told upon completion of my trip. I never heard anything since then.
On 6/14/I called Justfly at hoursI was transferred to a customer service representative so I could speak with them about extending a trip from September 30th to October 4thI booked my honeymoon to Iceland from September 24th to September 30th prior to finding out that I could take extra days off of work to make this a once in a lifetime honeymoonI spoke with the customer service representative for approximately minutes as I was on hold for approximately minutesMy total call time was minutes and secondsAnyways, I spoke with the customer service representative and explained my situation to himHe advised me that the airline has a $cancellation/processing fee and then Justfly has a $per person ($300) processing fee, bringing the total to $I advised him that right now I can actually book the flight to Iceland from September 24th to October 4th for a little over $I told him that it didn't make sense to spend $for cancellation fees
Back in February , I purchased a ticket to travel to Italy , due to medical condition and as per my doctor request I couldn’t travel , I submit letter from the doctor , I call them an let them know , the charge a fee of dollar , which I never understood , because I bought insurance with Casa travel protection , I contact them in several occasion to get a refund because until this day I’m sick and can’t travel , My eticket number [redacted] Paid with a Visa card ending in *** Csa coverage included 100% trip cancellation , until this day I’m waiting for the refund of my money , I hope you can help me to result this matter
I found a flight on Justfly [redacted] on 11/20/that showed tickets available for $so I booked my flight! Sounded great until I see the charge for $on my account and look to see if that same flight is available and their website shows flights available for $So I called into their [redacted] number and get told - " [redacted] "So basically you want me to pay $to book a new flight for $so that my total in this would be $instead of $Makes a lot of sense! I will never book through this website againI had high expectations for about minutes on this siteI will just stick to my websitesUpdate as of 11/22/17- I just checked justfly website again and its still showing tickets available for the same flight I chose at $I appreciate the reply from trustpilot, but knowing that the flights are still available on the website and I got charged an extra $is pretty sadAgain I will never do business with justfl [redacted] again
I purchased plane tickets from them and then received a email message from them to contact Finnair to get my new itinerary and when I contacted them they said they could not generate the new tickets because the company Justfly had to do something in there computerSince I called them on 7/17/when I got this email they have given me bad information a wrong address in rocky hill, ct and [redacted] to tell me it will take to hoursIvespoken to numerous people from [redacted] ans still no new e ticket to board our plane to Prague in sept 5/through sept 15/for myself my husband and two children booking number is [redacted]
On 03/20/2018, I used [redacted] to search for flights from Portland, OR to Gold Coast, AustraliaI selected a deal that was offered through justfly.com and booked the flightI paid $for the ticketsI did not realize until I reached the confirmation page that my browser had auto-filled the field for the passenger’s first name with Kiki, my nickname, rather than my legal name, KirstenI called justfly immediately to ask if this could be correctedI thought the nature of the mistake would be clear and easily adjusted; when booking the flight, I also provided my passport number (which is under my legal name) and entered my legal name along with my billing informationDuring this call, I was advised by a justfly representative that I had two options: 1) I could cancel the booking, as it was still within the hour cancellation window, and re-book the flight with the correct name; or 2) I could wait until hours had elapsed and call back to change the nameThe representative
I would like to caution consumers about using JustFly.com. I submitted a request for a booking on line (with full credit card details, etc.) and got a message that there was a technical error with my booking and that I was to call the customer service number to fix the booking. When I did so, they tracked my itinerary and the fare had mysteriously gone up $250. When I asked how this could have happened, there was no answer except that the fare had gone up. When I asked to speak to a supervisor, I was refused. (Actually I was told that the person had no supervisor, then that the supervisor was in a meeting.) This all sounds pretty fishy to me, a way of luring consumers in with false prices, and I hope that there will be no trouble with my credit card...
TERRIBLE COMPANY DO NOT USE THEM AT ALL COSTI had my share of issues with this Justfly, but this one pushed me to the edge I purchased a ticket few days later I realized that the middle was entered twice and there was no last nameI checked my justly profile and email confirmation that I received from them they all have correct informationI called the conversation went nowhere I was transferred to a supervisor by name of ***He was a disasterHe asked me to email him the confirmation email that shows the correct name I did, after he received the email instead of accepting and fix the simple issue of middle name appearing twice on the ticket he just made a new excuse and said the information I sent to not an email from Justfly, interestingly, the whole email a mail header and signature from justfly mail servers It was complete ridiculers excuse, this company couldn’t fix a very simple system issue until they get paid $If I had a name change due to life changes such as marriage or divorce etc., I would understandBut this was clearly a database error or browser issuesIT’S TECHNOLOGYRegardless of what it was this should have been a simple fix I then called [redacted] Airline and TSA which they were able to offer a resolutionThey also couldn’t believe how wouldn’t justly fix their own technical issue unless the customer paysAdditional, In a separate case the agents at Justfly has a very nasty habit of putting the customers on long mute holdI had another issue which I called another supervisor put me on 2hr hold on Dec at around pmI took the screenshot of my phone and I will be posting it on [redacted] and [redacted] as well so people can see how Justfly workRegardless, of how the issue was originated, is clearly a mistake where middle name and last name is the same, to retain customer and customer satisfaction strategy, it should have been in their best interest to correct this errorAs IT WAS NOT A NAME CHANGEIf this company continue to run this way, they will for sure run out of businessThere have terrible reviews all over the internet, [redacted] , consumer report Revdex.com to name a fewMY ADVISE DO NOT USE JUSTFLYPLEASE STAY AWAY FROM THEM
I booked airline tickets through justfly***I had to change the ticket and could not get a straight answer about using the ticket with in a yearI was charged a $fee and told it would cost me $to rebook the ticket and use it with in one yearI never received confirmation of this via email and have been on the phone with them for over minutes being sent to more supervisors without an answerThis company misrepresents their product and charges you with any fee that I cannot find anywhereThey are scam artists and give you the runaround while working several customers at a time
My sister booked a round trip flight to South Korea with this company, initially she realizedoesn't she made a mistake with the booking and called the very next day to cancel the flight. The representative that she spoke to assured her that the flight was cancelled and that she would receive a refund for the amount of the ticket within 7-10 business days. From there she proceeded to book a one way ticket to South Korea thinking that she would be able to use her refund to fly home. Long story short she was never refunded her money and has been told that she can either take the refund, which now we'll have to wait 6-8 WEEKS to arrive or she can take a cheaper flight back home and relieve no money. So essentially [redacted] effectively stole my sisters money and practically threatened to leave her stranded in a foreign country. An added note she has dealt with these people the entire time she has been in South Korea and up until today have been telling her that her refund will arrive soon or that she will receive an email from [redacted] regarding her flight home. Both of which never happened
On July 18, 2018, I purchased two round-trip airline tickets to Chile on Justfly [redacted] (Number [redacted] ) My husband is a physician, and unfortunately, his work schedule changed, necessitating that we travel a month prior, February 1-16, rather than March 1-16, I called [redacted] the carrier for the flights, and whose charges appear on my credit card statement, to change the tickets and was told that they are unable to change the reservation because the "travel agent" will not allow itI then called Justfly***'s customer service line and was told it will be $to make any changes to these tickets The terms and conditions are clear that the fee for changing an international ticket is $ According to the customer service representative and the supervisor I spoke with, Justfly [redacted] charges $in addition to $in fees charged by the airlines The terms and conditions do not state anywhere that additional fees of $apply to changing these tickets
I purchased tickets (family) on 10/27/(one way from Seattle to Norfolk)Due to work constraints and family illness during the holidays, I had to change my flight arrangements to spend less time in Norfolk, VAI called to speak with an agent on the best option for changing my flightThe agent mentioned that if I exchanged my tickets for another flight, that I would have to pay a "change fee." The agent mentioned that the best thing to do would be to cancel the flights in exchange for a credit that could be used at a later dateIn order to assure the credit for future use, I was charged $a ticket for a total of $on November 3, It wasn't until months later that I tried to use my credit of $1,that I was told that I could only use the tickets for travel one way for the original destination, which seemed extremely odd to meWhen I called back at another time, I was then told that I could travel anywhere domestically, but there would be a $change fee, that I c
On October 30, 2017, I was scheduled to fly from Nashville to Dallas after booking a flight with Just FlyOn the day of the trip, I made it to Greenville, Mississippi at which point the continuing flight was cancelledI called Just Fly for a refund immediately, given that the flight no longer existedAfter three hours of talking to multiple representatives, the call dropping (or Just Fly hanging up), and getting transferred over and over again [redacted] from Just Fly confirmed that the trip fee of $would be credited back to my card in 1-billing cyclesThis confirmation occurred on October 30th at about 2:Between October and November 10, I would received missed calls from Just Fly while I was at workWhen I tried to call the number back, it was listed as disconnectedFinally I received a cryptic voicemail from Just Fly, but with no call back numberI called the number listed on the websiteWhen I called, no one seemed to know why anybody had called meThen they w
In February of 2017, I purchased airline tickets from justfly.comThe tickets are from JFK to Cyprus through Moscow flying with [redacted] on June 18thDue to an unforeseen family conflict, I attempted to change our departure dates, having one of my children flying on June 11th (with another family member) and the other two on July 5thI was directed by the company;s 1-number to do the change on the website to save timeI attempted to do that and the website was coming up with the price of $per tickets (fine plus difference in ticket price)However, I was unable to complete the transaction because the three tickets were bundled together and I needed to break them apartSo I called the company and talked to an agentShe first said that my son could not have a reservation by himself because he is a minorHowever, when I explained that he would travel with another family member on the 11th of June who also got tickets through justfly.com she agreed to split my reservation
On 4/24/I booked two flights through Justfly***, Booking Reference Number [redacted] A total of $1,was charged to my credit card in four separate charges - two charges of $on 4/27/for airfare, $for the booking and insurance and two charges of $for seat assignmentsAll of the charges were authorized and processed by Justfly***On May 7, I received email notification that there was a problem with my flight, and it turns out Air Europa, the carrier, could not honor the return flight, therefore the flight they sold me was invalidA refund was to be issued to my credit card, however the company is refusing to refund the insurance purchase and the seat selection feesI called and demanded a full refund for everything I was charged and they refusedTo date I have received a refund of the two $charges onlyThey were unable to deliver the flight I had purchased, and they need to refund all of my money
I PURCHASED TICKETS TO LEAVE FROM NEW YORK FOR SEPT9,WITH A RETURN DATE OF SEPT16,TO TRAVEL TO FORT LAUDERDALE FOR [redacted] ***HOWEVER ON SEPT5, 2017, I WAS NOTIFIED BY [redacted] THAT BECAUSE OF INCLEMENT WEATHER MY CRUISE HAS BEEN CANCELLEDON SEPT6, I CALLED JUSTFLY WHERE I PURCHASED THE AIRLINE TICKETS FOR JETBLUE AIRLINEI ALSO PUCHASED ADDITIONAL COVERAGE IN CASE HAD TO CANCEL OR RESCHEDULE MY FLIGHTJUSTFLY AD NO PROBLEM CANELLING MY FLIGHT HOWEVER MY CREDIT CARD WAS CHARGED AN ADDITINAL $DOLLARS FOR CANCELLING MY FLIGHT, I ADVISED JUSTFLY CUSTOMER SERVICE THAT I AM AWARE THAT MY TICKETS WERE NON REFUNDABLE BUT THE REASON FOR THE CANCELLATION WAS DUE TO THE WEATHER AND I WOULD PROVIDE PROOFOFTHE REASON I WAS TRAVELLING HAS BEEN CANCELLEDI HAVE CALLED JUSTFLY NUMEROUS TIMES IN AN ATTEMPT FOR MY CREDIT CARD TO BE REFUNDED, BUT TO NO AVAILALL I AM SEEKING IS A FULLY REFUND FOR MY TICKETS AND THE AMOUNT CHARGED TO MY NO FAULT C
I travel often for business/workOn April 3rd and 4th, travel by air was severely disrupted in major hubs secondary to weatherMy travel plans, like many others, were disrupted and I could not go to Boston for business as scheduled on April 5thThe airline and the conference center, both recognizing that weather was factor, have issued creditsI had booked my hotel through justfly [redacted] and the hotel ( [redacted] ) refused to consider a credit because I had booked through a third party ( justfly***) They did suggest contacting justfly as they " negotiate rates and contracts directly through the third party vendor"I have emailed justfly [redacted] at separate times, and have yet to receive a replyI can provide these correspondences if neededI received a prompt credit from other companies ( airline, conference center), because of the recognition of the extenuating circumstances, and the fact that I will use these credits on future travelMy concern is twofold: Justfly has ye
Trying to book a flight with justfly [redacted] site was horribleThe flight came through with the destination and departure reversedI called immediately and the only solution they had was to charge $per ticket to cancel on tickets that cost $each way No customer service, poor english skills and a terrible site.This was even though I had the travel insurance! don't book with this company
I bought travel insurance but was supposedly provided something like an extended cancellation policyThe gist of it was that the ticket, as per United Airlines, was a non-changeable, non-cancelable ticketVery illogical to allegedly sell something that cannot be usedThe fact is, this was a classic bait and switchAlso, nobody picks up the phoneI called and was on hold for over hoursI hung up and found their emailSomeone from the Philippines then called me and demanded the call be recorded for quality assuranceIf I did not let them record the call they were going to hang upI told them I wanted a copy of the callThe rep told me to call the same number I had called earlierLike I really want to be on the phone all day longAnother thing is this company gave credit card information to United Airlines w/o my permissionYou see I bought a ticket through them, not UnitedWhen I tried to use the insurance to cancel the flight, this is when I found out I was swindledNo
Stay away from Just Fly!!! I booked a round trip flight in August, and they contacted me in October with a schedule change that left me with no time to make my connecting flight. Together we agreed they could not offer a satisfactory connection, but would not allow me to cancel the entire trip, just the return leg with the scheduling issue. So I cancelled and then book on my own for a return. JUst fly agreed to refund my $383.20 in 6-8 weeks. After 8 weeks I called and was kept on the phone for over an hour to be told they would now refund in another 6-8 weeks. I raised a fuss, and now they say I will receive in 7-10 business days. If not, I suspect I'm in for another hour or more trying to resolve this with a person who apologizes a lot but can't get anything taken care of. I asked to speak to a supervisor, but that didn't happen. Also requested a confirming email, and even that takes 24 hours. Aargh!
Originally I had arranged my trip to Turkey for the dates December 24, 2016 through January 2nd, 2017 (round trip) (JustFly [redacted] ). However, my mother unexpectedly passed away on 12-21-2016). Therefore, I had to change my reservation urgently to December 22nd (departure date) in order to attend the funeral. I talked the JustFlyrepresentative if the penalty fee of $280 could be waived because of death of immediate family member and I was told that I should send an email to JustFly with the death certificate upon completion of my trip. I emailed the certificate as I was told upon completion of my trip. I never heard anything since then.
On 6/14/I called Justfly at hoursI was transferred to a customer service representative so I could speak with them about extending a trip from September 30th to October 4thI booked my honeymoon to Iceland from September 24th to September 30th prior to finding out that I could take extra days off of work to make this a once in a lifetime honeymoonI spoke with the customer service representative for approximately minutes as I was on hold for approximately minutesMy total call time was minutes and secondsAnyways, I spoke with the customer service representative and explained my situation to himHe advised me that the airline has a $cancellation/processing fee and then Justfly has a $per person ($300) processing fee, bringing the total to $I advised him that right now I can actually book the flight to Iceland from September 24th to October 4th for a little over $I told him that it didn't make sense to spend $for cancellation fees
Back in February , I purchased a ticket to travel to Italy , due to medical condition and as per my doctor request I couldn’t travel , I submit letter from the doctor , I call them an let them know , the charge a fee of dollar , which I never understood , because I bought insurance with Casa travel protection , I contact them in several occasion to get a refund because until this day I’m sick and can’t travel , My eticket number [redacted] Paid with a Visa card ending in *** Csa coverage included 100% trip cancellation , until this day I’m waiting for the refund of my money , I hope you can help me to result this matter
I found a flight on Justfly [redacted] on 11/20/that showed tickets available for $so I booked my flight! Sounded great until I see the charge for $on my account and look to see if that same flight is available and their website shows flights available for $So I called into their [redacted] number and get told - " [redacted] "So basically you want me to pay $to book a new flight for $so that my total in this would be $instead of $Makes a lot of sense! I will never book through this website againI had high expectations for about minutes on this siteI will just stick to my websitesUpdate as of 11/22/17- I just checked justfly website again and its still showing tickets available for the same flight I chose at $I appreciate the reply from trustpilot, but knowing that the flights are still available on the website and I got charged an extra $is pretty sadAgain I will never do business with justfl [redacted] again
I purchased plane tickets from them and then received a email message from them to contact Finnair to get my new itinerary and when I contacted them they said they could not generate the new tickets because the company Justfly had to do something in there computerSince I called them on 7/17/when I got this email they have given me bad information a wrong address in rocky hill, ct and [redacted] to tell me it will take to hoursIvespoken to numerous people from [redacted] ans still no new e ticket to board our plane to Prague in sept 5/through sept 15/for myself my husband and two children booking number is [redacted]
On 03/20/2018, I used [redacted] to search for flights from Portland, OR to Gold Coast, AustraliaI selected a deal that was offered through justfly.com and booked the flightI paid $for the ticketsI did not realize until I reached the confirmation page that my browser had auto-filled the field for the passenger’s first name with Kiki, my nickname, rather than my legal name, KirstenI called justfly immediately to ask if this could be correctedI thought the nature of the mistake would be clear and easily adjusted; when booking the flight, I also provided my passport number (which is under my legal name) and entered my legal name along with my billing informationDuring this call, I was advised by a justfly representative that I had two options: 1) I could cancel the booking, as it was still within the hour cancellation window, and re-book the flight with the correct name; or 2) I could wait until hours had elapsed and call back to change the nameThe representative
I would like to caution consumers about using JustFly.com. I submitted a request for a booking on line (with full credit card details, etc.) and got a message that there was a technical error with my booking and that I was to call the customer service number to fix the booking. When I did so, they tracked my itinerary and the fare had mysteriously gone up $250. When I asked how this could have happened, there was no answer except that the fare had gone up. When I asked to speak to a supervisor, I was refused. (Actually I was told that the person had no supervisor, then that the supervisor was in a meeting.) This all sounds pretty fishy to me, a way of luring consumers in with false prices, and I hope that there will be no trouble with my credit card...
TERRIBLE COMPANY DO NOT USE THEM AT ALL COSTI had my share of issues with this Justfly, but this one pushed me to the edge I purchased a ticket few days later I realized that the middle was entered twice and there was no last nameI checked my justly profile and email confirmation that I received from them they all have correct informationI called the conversation went nowhere I was transferred to a supervisor by name of ***He was a disasterHe asked me to email him the confirmation email that shows the correct name I did, after he received the email instead of accepting and fix the simple issue of middle name appearing twice on the ticket he just made a new excuse and said the information I sent to not an email from Justfly, interestingly, the whole email a mail header and signature from justfly mail servers It was complete ridiculers excuse, this company couldn’t fix a very simple system issue until they get paid $If I had a name change due to life changes such as marriage or divorce etc., I would understandBut this was clearly a database error or browser issuesIT’S TECHNOLOGYRegardless of what it was this should have been a simple fix I then called [redacted] Airline and TSA which they were able to offer a resolutionThey also couldn’t believe how wouldn’t justly fix their own technical issue unless the customer paysAdditional, In a separate case the agents at Justfly has a very nasty habit of putting the customers on long mute holdI had another issue which I called another supervisor put me on 2hr hold on Dec at around pmI took the screenshot of my phone and I will be posting it on [redacted] and [redacted] as well so people can see how Justfly workRegardless, of how the issue was originated, is clearly a mistake where middle name and last name is the same, to retain customer and customer satisfaction strategy, it should have been in their best interest to correct this errorAs IT WAS NOT A NAME CHANGEIf this company continue to run this way, they will for sure run out of businessThere have terrible reviews all over the internet, [redacted] , consumer report Revdex.com to name a fewMY ADVISE DO NOT USE JUSTFLYPLEASE STAY AWAY FROM THEM
I booked airline tickets through justfly***I had to change the ticket and could not get a straight answer about using the ticket with in a yearI was charged a $fee and told it would cost me $to rebook the ticket and use it with in one yearI never received confirmation of this via email and have been on the phone with them for over minutes being sent to more supervisors without an answerThis company misrepresents their product and charges you with any fee that I cannot find anywhereThey are scam artists and give you the runaround while working several customers at a time
My sister booked a round trip flight to South Korea with this company, initially she realizedoesn't she made a mistake with the booking and called the very next day to cancel the flight. The representative that she spoke to assured her that the flight was cancelled and that she would receive a refund for the amount of the ticket within 7-10 business days. From there she proceeded to book a one way ticket to South Korea thinking that she would be able to use her refund to fly home. Long story short she was never refunded her money and has been told that she can either take the refund, which now we'll have to wait 6-8 WEEKS to arrive or she can take a cheaper flight back home and relieve no money. So essentially [redacted] effectively stole my sisters money and practically threatened to leave her stranded in a foreign country. An added note she has dealt with these people the entire time she has been in South Korea and up until today have been telling her that her refund will arrive soon or that she will receive an email from [redacted] regarding her flight home. Both of which never happened
On July 18, 2018, I purchased two round-trip airline tickets to Chile on Justfly [redacted] (Number [redacted] ) My husband is a physician, and unfortunately, his work schedule changed, necessitating that we travel a month prior, February 1-16, rather than March 1-16, I called [redacted] the carrier for the flights, and whose charges appear on my credit card statement, to change the tickets and was told that they are unable to change the reservation because the "travel agent" will not allow itI then called Justfly***'s customer service line and was told it will be $to make any changes to these tickets The terms and conditions are clear that the fee for changing an international ticket is $ According to the customer service representative and the supervisor I spoke with, Justfly [redacted] charges $in addition to $in fees charged by the airlines The terms and conditions do not state anywhere that additional fees of $apply to changing these tickets
I purchased tickets (family) on 10/27/(one way from Seattle to Norfolk)Due to work constraints and family illness during the holidays, I had to change my flight arrangements to spend less time in Norfolk, VAI called to speak with an agent on the best option for changing my flightThe agent mentioned that if I exchanged my tickets for another flight, that I would have to pay a "change fee." The agent mentioned that the best thing to do would be to cancel the flights in exchange for a credit that could be used at a later dateIn order to assure the credit for future use, I was charged $a ticket for a total of $on November 3, It wasn't until months later that I tried to use my credit of $1,that I was told that I could only use the tickets for travel one way for the original destination, which seemed extremely odd to meWhen I called back at another time, I was then told that I could travel anywhere domestically, but there would be a $change fee, that I c
On October 30, 2017, I was scheduled to fly from Nashville to Dallas after booking a flight with Just FlyOn the day of the trip, I made it to Greenville, Mississippi at which point the continuing flight was cancelledI called Just Fly for a refund immediately, given that the flight no longer existedAfter three hours of talking to multiple representatives, the call dropping (or Just Fly hanging up), and getting transferred over and over again [redacted] from Just Fly confirmed that the trip fee of $would be credited back to my card in 1-billing cyclesThis confirmation occurred on October 30th at about 2:Between October and November 10, I would received missed calls from Just Fly while I was at workWhen I tried to call the number back, it was listed as disconnectedFinally I received a cryptic voicemail from Just Fly, but with no call back numberI called the number listed on the websiteWhen I called, no one seemed to know why anybody had called meThen they w