On December 17/2016, at approximately 4:28pm, I booked two airline tickets, with JustFly [redacted] for my husband and his father, who have the same nameWhen I booked the flight, I indicated the names and correct birth dates for each personThe tickets were listed as being $each plus taxI paid for the tickets with a Visa credit cardWhen I received the confirmation, I saw that Just Fly had booked two tickets for both persons using the same date of birthI immediately called Just Fly at their 1-800-717-5015, to correct this error on their partThe individual I spoke with identified himself as [redacted] with an ***He first said that he would cancel the reservation but then said that he couldn't and that he would correct the birth datesMy husband and I asked to speak with a Supervisor to ensure that the corrections would be made accurately because [redacted] " kept insisting that he could not book two tickets for the same name even if he corrected the birth dates [redacted] " refused t
Purchased airline tickets online for a business trip, a name on one of the tickets contains a misspelling - simply an extra "m" in the name "Flemming." We have been trying to have the spelling corrected to match the individual's passport (and proper name) for weeks with horrible and varying information from JustFly [redacted] customer service
I got a email Wednesday August at 7:12am informing me to contact just [redacted] regarding my reservationSo I did and after minutes of being on hold I was informed that my flight Scheduled September through the 25th leaving from [redacted] to Cancun has been canceled by the airline and I will be receiving a full refundThen the guy from just fly gave me The number to areomexico and told me to call them regarding my refundSo I did and then after mins of being on hold that airline saidNo there's nothing wrong with your flight please contact just fly againSo I didAfter another minutes of being on hold with just fly I told them what the airline told me and they told me to hold onAfter another investigation I was then told no it was my return flight that was cancel by another airline [redacted] And they are waiting for the airline to give them answers to why it was canceled and they were working on finding me a return flight , and someone will get back to me withi
I booked plane tickets from Detroit to Beijing on April for our families total adults, one kidwith two transactions: [redacted] Please see the following tickets When I called, the sales lady told me I don't need to transfer my luggage and h min layover is enough for transfer airporton Aug 10, I called the airline, they told me we need to transfer luggage and we cannot make it in h 29minThis is invalid ticketsI contacted the customer service, nobody answered the phone for two whole days and I waited for hours and hours, finally I called for the manager, manager said they don't care if the ticket is valid, the only option is to cancel the tickets which will cost us $cancellation feeI have no other choice but paid $fine and book new tickets in a much higher rate because of the departure date is less than daysUnited Flight 11:35am TueAug Detroit, MI (DTW) 1:21pm TueAug Newark, NJ (EWR) 3h 29m layover in Newark Air China F
3/6/ "DEDICATION - Doing what we do with passion and integrityWe believe our work ethic speaks for itself." This is the ridiculous statement on their website! Nothing could be farther from the truth! I booked a round trip flight, only to learn AFTER the purchase that it was actually one way ticketsWhen I needed to make a change, the fees were $from justfly, and $for each "ticket" from the airlineWhen I pointed out that I requested a round trip ticket and choose from the options presented (as one ticket), they refused to budge on their $feeYes, they are right, their work speaks for itself, unfortunately the message is that they misrepresent what they are selling and don't do right by their customers when they are caught with shady practices! Be VERY careful using this service or better yet, go with a reputable service you can count on and avoid these jokers entirely!
Good day to anyone reading this, Just Fly absolutely dose not care the smallest bit about their customers, I had a simple mis-spelling of my last name, one extra letterAfter pleading with them not to charge me 75$, they were extremely rude, the customer service rep almost sounded happy about the situation I was inAfter I agreed to pay, they gave me the WRONG information about the procedure, they instructed me to email my passport to the airline, and JUSTFLY provided me with the emailA few hours before my flight, the name was still not updated, I called the airline and they told me that JUSTFLY need to email them the passport from their email, not my personal emailWhen I called JUSTFLY back to let them know that they are the ones that need to email the airline not me, they said " so what? the original issue with the name typo is your fault not mine"This stingy and unprofessional attitude will trickle down to every customer, never expect them to go out of the way to help you in the smallest degree
I purchased tickets with JustFly [redacted] and the day that I went to check in, I was told that my reservations were cancelled. As I went on and questioned American Airlines about the matter, I was told that there was nothing that could be done about it. I had to spend double the amount to be able to fly to my destination. I was put on standby for hours and was extremely infuriated. After the fact, I called in to American Airlines in order to receive my refunds for the flights that were cancelled and was told that there was a restriction on my refunds and that I couldn't receive the amount. I am still furious and would love for something to be done about this.
I purchase a ticket to Houston for my husband and I on April 9th The travel date was May - May The total charge on my receipt was for $but my credit card was charged a total of $( charges: one for $and another for $400.76) The booking Reference confirmed that my charges should have been $I have called more than time and emailed several timeThey finally admitted their error and sent me an email on 4/17/stating that I would receive my refund of $$I still have not received it and every time a I call I am left on the phone for around an hour and they state that they will be contacting their support and supervisor - minutes and then they promise to send the refund in daysnow I am told that I need to way - weeksThey are a fraud and keep lyingI need this resolved and need my refund
I purchased two ticket from JustF [redacted] and unfortunately I had to cancel it a mouth before my travel dateThey do not offer refund of any kind, they charged me a ridiculous amount of money in order to transfer the money I already spent into their "store credit", which I am only allowed to use for the same airline, at the same departure location to the same destination, and with the same peopleI also have to use the credit before a certain amount of timeToday, I called and hopping to use my $2700+ creditBefore calling, I checked and make sure the date and tickets are available onlineThe total of both of the tickets are within my credit amountHowever, the booking agent asked me to pay an additional $for accessing my creditMy personal experience with this company is extremely awful and disappointedI would not recommend anybody to this company for anything they have to offerThe customer service department is unprofessional and different agent provided me with different answers to my questionI could barely understand what they say most of the time
I reserved a flight for $234/person at [redacted] for myself and my infant son (who does not need a seat)After I had made the reservation, I saw the price was significantly higher (it was about $when I expected it to be $468)I called the [redacted] billing number on November 28, at about 9:00PM immediately after I got the receipt for the original bookingI explained the issue and the billing agent acknowledged that he saw the same price of $234/person and my total should have been lessHe advised me to cancel the reservation and he would connect me with the selling agent to book the flight at the reduced priceHe initially said there would be a cancellation feeI asked him why since there was an issue with [redacted] 's websiteHe then tried to reduce the fee to $I told him that I would not pay a cancellation fee because either I am wrong about the price and I will keep the original booking or [redacted] is wrong and I should be given the reduced priceHe seem
We used Justfl [redacted] to book tickets for our church missions trip to help orphans in ZambiaOne of our team members could not make the trip due to his college class schedule changeWe were not looking for a refund to cancel one ticket but Justfl [redacted] demanded $to forfeit this ticketAdditionally, all the fees and taxes for this unused ticket will be kept bu Justfl***When on the phone with them, they just put you on hold for several hours while stating that the "supervisor" is still busyIt is unethical and illegal to keep the taxes on a transaction that has not and will not happenWe fund raised as a church for a long timeHELP!!!!
Prior to me making any purchased I picked up the phone and spoke to one of your customer service representatives regarding my air-line ticket purchase (called [redacted] )I explained in detail my situationMy trip was not a vacation tripMy daughter went to study abroad and I was flying there to help her get situatedI was schedule to fly back first week of Oct- and she was to fly back during the holiday break- in December I explained that the school would not have the holiday schedule until after the first week of school the first week of October as such the December fly date may not be available until after my return dateI was assured and reassured that, all I had to do was pick up the phone and say that the passenger did not fly back and I would have to pay additional fee to change the dateI hesitated and explained the situation in detail and once again I was reassured that I would NOT have any issue changing the date even days after the return flight date, as such I hit
My in laws [redacted] ) purchased flights from Chicago to Australia through JustFly (booking [redacted] ) on Qantas Airlines (booking # [redacted] )since purchasing they have both been diagnosed with cancer and under gone surgery(double mastectomy) and are unable to travelI scanned to them a letter from Doctors and requested a full refundThey informed me they must charge a $500./ ticket cancellation fee ($1,000.) out of an elderly couples fundsI contacted Qantas and they cannot do anything since the ticket is through a agency, but stated had they been purchased directly through Qantas they would fully refund based on the situationI called Just Fly back and explained this to them but they still want to charge $1,The greed and arrogance of the agent and supervisor was appalling
Used this website to book a flightUpon review of my email receipt I noticed a fee for seat assignmentsHowever I had to go to the airline website in order to pick the seats I wantedI contacted justfl [redacted] twice in order to get a refundI had to be very insistant with the representative in order to get the refundI was told that it was just an "extra" & nonrefundable feeI told her that I would not pay this "extra" fee for a service they did not provideShe eventually told me she would refund the fee as a courtesy Hopefully they follow thru or I will be contacting them againI would strongly advise against using this website
I was charge twice for my airline ticket. They told me that American Airlines were the ones who double charge me, to find out, that it was not the truth. They refuse to give me a refund. When you call them, they are very rude on the phone and scream at you, as if your were not the customer. Justfly.com need to stop with that practice.
BEST ADVISE I CAN GIVE: We've had almost identical problems with JustFly [redacted] Many of the complaint posts we've read are nearly identical to what we've experienced. [redacted]
I booked a flight through justfly [redacted] on April 20th, 2016. The trip in question is a flight from San Francisco to Tokyo, booked on ANA (All Nippon Airlines) and operated by United Airlines. There were problems with the booking and it was cancelled through United Airlines. I received an email notification confirming this from justfly***. Fearing I would lose my seats on the booked flight, I rebooked the exact same flight and seats again through justfly [redacted] on April 21st, 2016. Four days later, while reviewing my bank statement, I noticed I have been charged for both sets of tickets even though the first flight was cancelled. I have since contacted justfly [redacted] via the only means they make publicly available, their customer service phone number ( [redacted] ), and have tried several times to reach a solution, thoroughly explaining the situation, pointing out I have been charged twice for exactly them same flight, on the same airline, in exactly the same seats. the only response after a
I reserved tickets on a flight with Justly.com for $eachSix hours later, I saw another flight leaving earlier the same day for $on Justly.comI cancelled my first flight at a cost of $x =$(They said this was the fee for cancellations after hours from booking.) The woman at Justly.com stated I could not book the new flight until she cancelled the first flightWhile she was processing my cancellation, I was simultaneously booking the cheaper flightI booked my seats and was shown the $rateAs soon as I placed the credit card info, I was told the rate had jumped to $I did not book this flight The website stated the cheaper rate was no longer availableThis all took place in less than a few minutesI then requested a refund on my $cancellation feeI was denied the refundThis company is obviously ripping people off
I made a reservation to Travel to El Salvador number [redacted] I have to cancel it due to failure in the business I was going to Travel forI Called them and for the cancellation they charge witch was take from my account right awayThey told me I will get a confirmation e-mail for the cancellation and the credit I have of dollars is been two days and phone calls y still do not have the email and they are giving me the long run with a lot of excusesI need by writing the amount of credit I have and the date until I can use it
Hi, My name is [redacted] ***, I purchased a air plane ticket to me and to my family at We wanted to fly to Europe, because my wife dad was diagnose with stomach cancer, and we wanted to spend a time with him before he will pass awayMy wife is not a green-card holder and, In order to visit her father, and get back without any issue, she has to be, or the process has to be startedTo issue the paper-work to my wife, I have to be a USCitizenWe applied immediately for the citizenship at 05/18/The immigration had the paper work at 05/20/They gave me the answer at 05/21/for The Biometrics Process at 06/07/I appeared for this immigration process and the lady told me, I need to wait for the next letter, within daysAfter that, July, August, September past by and the days was up, but nothing happenedI contacted USCIS by phone and e-mail, and every time the representative told me, my case is still under reviewI tried to make quicken up, my proc
On December 17/2016, at approximately 4:28pm, I booked two airline tickets, with JustFly [redacted] for my husband and his father, who have the same nameWhen I booked the flight, I indicated the names and correct birth dates for each personThe tickets were listed as being $each plus taxI paid for the tickets with a Visa credit cardWhen I received the confirmation, I saw that Just Fly had booked two tickets for both persons using the same date of birthI immediately called Just Fly at their 1-800-717-5015, to correct this error on their partThe individual I spoke with identified himself as [redacted] with an ***He first said that he would cancel the reservation but then said that he couldn't and that he would correct the birth datesMy husband and I asked to speak with a Supervisor to ensure that the corrections would be made accurately because [redacted] " kept insisting that he could not book two tickets for the same name even if he corrected the birth dates [redacted] " refused t
Purchased airline tickets online for a business trip, a name on one of the tickets contains a misspelling - simply an extra "m" in the name "Flemming." We have been trying to have the spelling corrected to match the individual's passport (and proper name) for weeks with horrible and varying information from JustFly [redacted] customer service
I got a email Wednesday August at 7:12am informing me to contact just [redacted] regarding my reservationSo I did and after minutes of being on hold I was informed that my flight Scheduled September through the 25th leaving from [redacted] to Cancun has been canceled by the airline and I will be receiving a full refundThen the guy from just fly gave me The number to areomexico and told me to call them regarding my refundSo I did and then after mins of being on hold that airline saidNo there's nothing wrong with your flight please contact just fly againSo I didAfter another minutes of being on hold with just fly I told them what the airline told me and they told me to hold onAfter another investigation I was then told no it was my return flight that was cancel by another airline [redacted] And they are waiting for the airline to give them answers to why it was canceled and they were working on finding me a return flight , and someone will get back to me withi
I booked plane tickets from Detroit to Beijing on April for our families total adults, one kidwith two transactions: [redacted] Please see the following tickets When I called, the sales lady told me I don't need to transfer my luggage and h min layover is enough for transfer airporton Aug 10, I called the airline, they told me we need to transfer luggage and we cannot make it in h 29minThis is invalid ticketsI contacted the customer service, nobody answered the phone for two whole days and I waited for hours and hours, finally I called for the manager, manager said they don't care if the ticket is valid, the only option is to cancel the tickets which will cost us $cancellation feeI have no other choice but paid $fine and book new tickets in a much higher rate because of the departure date is less than daysUnited Flight 11:35am TueAug Detroit, MI (DTW) 1:21pm TueAug Newark, NJ (EWR) 3h 29m layover in Newark Air China F
3/6/ "DEDICATION - Doing what we do with passion and integrityWe believe our work ethic speaks for itself." This is the ridiculous statement on their website! Nothing could be farther from the truth! I booked a round trip flight, only to learn AFTER the purchase that it was actually one way ticketsWhen I needed to make a change, the fees were $from justfly, and $for each "ticket" from the airlineWhen I pointed out that I requested a round trip ticket and choose from the options presented (as one ticket), they refused to budge on their $feeYes, they are right, their work speaks for itself, unfortunately the message is that they misrepresent what they are selling and don't do right by their customers when they are caught with shady practices! Be VERY careful using this service or better yet, go with a reputable service you can count on and avoid these jokers entirely!
Good day to anyone reading this, Just Fly absolutely dose not care the smallest bit about their customers, I had a simple mis-spelling of my last name, one extra letterAfter pleading with them not to charge me 75$, they were extremely rude, the customer service rep almost sounded happy about the situation I was inAfter I agreed to pay, they gave me the WRONG information about the procedure, they instructed me to email my passport to the airline, and JUSTFLY provided me with the emailA few hours before my flight, the name was still not updated, I called the airline and they told me that JUSTFLY need to email them the passport from their email, not my personal emailWhen I called JUSTFLY back to let them know that they are the ones that need to email the airline not me, they said " so what? the original issue with the name typo is your fault not mine"This stingy and unprofessional attitude will trickle down to every customer, never expect them to go out of the way to help you in the smallest degree
I purchased tickets with JustFly [redacted] and the day that I went to check in, I was told that my reservations were cancelled. As I went on and questioned American Airlines about the matter, I was told that there was nothing that could be done about it. I had to spend double the amount to be able to fly to my destination. I was put on standby for hours and was extremely infuriated. After the fact, I called in to American Airlines in order to receive my refunds for the flights that were cancelled and was told that there was a restriction on my refunds and that I couldn't receive the amount. I am still furious and would love for something to be done about this.
I purchase a ticket to Houston for my husband and I on April 9th The travel date was May - May The total charge on my receipt was for $but my credit card was charged a total of $( charges: one for $and another for $400.76) The booking Reference confirmed that my charges should have been $I have called more than time and emailed several timeThey finally admitted their error and sent me an email on 4/17/stating that I would receive my refund of $$I still have not received it and every time a I call I am left on the phone for around an hour and they state that they will be contacting their support and supervisor - minutes and then they promise to send the refund in daysnow I am told that I need to way - weeksThey are a fraud and keep lyingI need this resolved and need my refund
I purchased two ticket from JustF [redacted] and unfortunately I had to cancel it a mouth before my travel dateThey do not offer refund of any kind, they charged me a ridiculous amount of money in order to transfer the money I already spent into their "store credit", which I am only allowed to use for the same airline, at the same departure location to the same destination, and with the same peopleI also have to use the credit before a certain amount of timeToday, I called and hopping to use my $2700+ creditBefore calling, I checked and make sure the date and tickets are available onlineThe total of both of the tickets are within my credit amountHowever, the booking agent asked me to pay an additional $for accessing my creditMy personal experience with this company is extremely awful and disappointedI would not recommend anybody to this company for anything they have to offerThe customer service department is unprofessional and different agent provided me with different answers to my questionI could barely understand what they say most of the time
I reserved a flight for $234/person at [redacted] for myself and my infant son (who does not need a seat)After I had made the reservation, I saw the price was significantly higher (it was about $when I expected it to be $468)I called the [redacted] billing number on November 28, at about 9:00PM immediately after I got the receipt for the original bookingI explained the issue and the billing agent acknowledged that he saw the same price of $234/person and my total should have been lessHe advised me to cancel the reservation and he would connect me with the selling agent to book the flight at the reduced priceHe initially said there would be a cancellation feeI asked him why since there was an issue with [redacted] 's websiteHe then tried to reduce the fee to $I told him that I would not pay a cancellation fee because either I am wrong about the price and I will keep the original booking or [redacted] is wrong and I should be given the reduced priceHe seem
We used Justfl [redacted] to book tickets for our church missions trip to help orphans in ZambiaOne of our team members could not make the trip due to his college class schedule changeWe were not looking for a refund to cancel one ticket but Justfl [redacted] demanded $to forfeit this ticketAdditionally, all the fees and taxes for this unused ticket will be kept bu Justfl***When on the phone with them, they just put you on hold for several hours while stating that the "supervisor" is still busyIt is unethical and illegal to keep the taxes on a transaction that has not and will not happenWe fund raised as a church for a long timeHELP!!!!
Prior to me making any purchased I picked up the phone and spoke to one of your customer service representatives regarding my air-line ticket purchase (called [redacted] )I explained in detail my situationMy trip was not a vacation tripMy daughter went to study abroad and I was flying there to help her get situatedI was schedule to fly back first week of Oct- and she was to fly back during the holiday break- in December I explained that the school would not have the holiday schedule until after the first week of school the first week of October as such the December fly date may not be available until after my return dateI was assured and reassured that, all I had to do was pick up the phone and say that the passenger did not fly back and I would have to pay additional fee to change the dateI hesitated and explained the situation in detail and once again I was reassured that I would NOT have any issue changing the date even days after the return flight date, as such I hit
My in laws [redacted] ) purchased flights from Chicago to Australia through JustFly (booking [redacted] ) on Qantas Airlines (booking # [redacted] )since purchasing they have both been diagnosed with cancer and under gone surgery(double mastectomy) and are unable to travelI scanned to them a letter from Doctors and requested a full refundThey informed me they must charge a $500./ ticket cancellation fee ($1,000.) out of an elderly couples fundsI contacted Qantas and they cannot do anything since the ticket is through a agency, but stated had they been purchased directly through Qantas they would fully refund based on the situationI called Just Fly back and explained this to them but they still want to charge $1,The greed and arrogance of the agent and supervisor was appalling
Used this website to book a flightUpon review of my email receipt I noticed a fee for seat assignmentsHowever I had to go to the airline website in order to pick the seats I wantedI contacted justfl [redacted] twice in order to get a refundI had to be very insistant with the representative in order to get the refundI was told that it was just an "extra" & nonrefundable feeI told her that I would not pay this "extra" fee for a service they did not provideShe eventually told me she would refund the fee as a courtesy Hopefully they follow thru or I will be contacting them againI would strongly advise against using this website
I was charge twice for my airline ticket. They told me that American Airlines were the ones who double charge me, to find out, that it was not the truth. They refuse to give me a refund. When you call them, they are very rude on the phone and scream at you, as if your were not the customer. Justfly.com need to stop with that practice.
BEST ADVISE I CAN GIVE: We've had almost identical problems with JustFly [redacted] Many of the complaint posts we've read are nearly identical to what we've experienced. [redacted]
I booked a flight through justfly [redacted] on April 20th, 2016. The trip in question is a flight from San Francisco to Tokyo, booked on ANA (All Nippon Airlines) and operated by United Airlines. There were problems with the booking and it was cancelled through United Airlines. I received an email notification confirming this from justfly***. Fearing I would lose my seats on the booked flight, I rebooked the exact same flight and seats again through justfly [redacted] on April 21st, 2016. Four days later, while reviewing my bank statement, I noticed I have been charged for both sets of tickets even though the first flight was cancelled. I have since contacted justfly [redacted] via the only means they make publicly available, their customer service phone number ( [redacted] ), and have tried several times to reach a solution, thoroughly explaining the situation, pointing out I have been charged twice for exactly them same flight, on the same airline, in exactly the same seats. the only response after a
I reserved tickets on a flight with Justly.com for $eachSix hours later, I saw another flight leaving earlier the same day for $on Justly.comI cancelled my first flight at a cost of $x =$(They said this was the fee for cancellations after hours from booking.) The woman at Justly.com stated I could not book the new flight until she cancelled the first flightWhile she was processing my cancellation, I was simultaneously booking the cheaper flightI booked my seats and was shown the $rateAs soon as I placed the credit card info, I was told the rate had jumped to $I did not book this flight The website stated the cheaper rate was no longer availableThis all took place in less than a few minutesI then requested a refund on my $cancellation feeI was denied the refundThis company is obviously ripping people off
I made a reservation to Travel to El Salvador number [redacted] I have to cancel it due to failure in the business I was going to Travel forI Called them and for the cancellation they charge witch was take from my account right awayThey told me I will get a confirmation e-mail for the cancellation and the credit I have of dollars is been two days and phone calls y still do not have the email and they are giving me the long run with a lot of excusesI need by writing the amount of credit I have and the date until I can use it
Hi, My name is [redacted] ***, I purchased a air plane ticket to me and to my family at We wanted to fly to Europe, because my wife dad was diagnose with stomach cancer, and we wanted to spend a time with him before he will pass awayMy wife is not a green-card holder and, In order to visit her father, and get back without any issue, she has to be, or the process has to be startedTo issue the paper-work to my wife, I have to be a USCitizenWe applied immediately for the citizenship at 05/18/The immigration had the paper work at 05/20/They gave me the answer at 05/21/for The Biometrics Process at 06/07/I appeared for this immigration process and the lady told me, I need to wait for the next letter, within daysAfter that, July, August, September past by and the days was up, but nothing happenedI contacted USCIS by phone and e-mail, and every time the representative told me, my case is still under reviewI tried to make quicken up, my proc