I booked and paid for round trip flights from JFK to London Gatwick through justfly [redacted] for my family of fiveFour on one booking number and my daughter [redacted] on a second booking because she flew out in advance of the rest of us - all were booked on the same return flightWhen we arrived at Gatwick to depart the agent at Norwegian Air checkin desk told us [redacted] flight was cancelledWe received no such notificationNorwegian Air said it was nothing to do with them - we needed to contact the booking agentI immediately called Just Fly who was said it was the airlines fault and in the midst of trying to resolve dropped my callWe had no time and the Norwegian staff said she'd never make the flight at that point anywayWe gave our daughter all the cash in whatever currency we had on us and a credit card and got on the flight without herCan you imagine our distress? Thank goodness she's years old and could handle itWhat would we have done had they done this to our 7-
Reference [redacted] was emailed id be refunded $ for 2-business days on July 1, A ticket was purchased with a hour guarantee was issuedThe ticket was cancelled within hrs on June 19,A number of emails have been unanswered
I booked a flight ticket and the justfly is saying that they can t change the return dayI called them and told them to call xl airways because they reached out to me and [redacted] told me : "Dear Gregory , We have been trying to contact to advise them that we have authority from the head office to change the date by paying the fare difference and penalty , but we are unable to get thru to them.Please advise them to call us so that we can take care of this issue.Best regards" I told justfly to call them and without success they are so lazy and hide themself behind the xlairways " we can t do"
I have used justfly for several flights within the past 2-yearsI was typically happy with their available flights, however I recently booked a flight and was overcharged by the airline after processingWithin minutes I called customer serviceI was able to speak to someone relatively quickly, however I was told my only option was to accept the increased charges (which were over $150) or pay a $cancellation fee, which they would not waive, and rebook my flightThe poor customer service has deterred me from ever using their site again and I would recommend using a more reputable site
I purchased two tickets to Rome with a layover in Turkey from just fly [redacted] on March 3, 2016 for the amount of $2085.12 , the two tickets were canceled due to the bombings that happened at the Turkey International airport this year. when I called just fly to ask for a solution they told me to purchase two more tickets with a different route through a different airport and the cancelled tickets which were operated by Turkish Airlines will be refunded due to obvious security reasons and a major event. I purchased other two tickets for a similar amount but I never received the refund within the two months after the purchase so I called and they said that they were processing it and I should be receiving the refund within the next 30 days. I never received the refund so I called again 2 months after that and they told me that they will process it and Assure me that I will be receiving the refund within the month. No refund was received. I called again and the representative told me that unf
NEVER USE THIS PLACE! THEY ARE AWFUL! THEY WON'T GIVE YOUR MONEY BACK WHEN THEY CHANGE THE FLIGHTS ON YOU! YOU ARE STUCK TRYING TO GET IT BACK ON YOUR OWN! WHAT A NIGHTMARE, INSTEAD OF A HAPPY DESTINATION WEDDING!
On Feb 19, I purchased plane tickets from Charlotte, NC to Bangkokpicked the seats and received a confirmationAbout six weeks later, I received an email stating the airline changed our flightI called to determine what needed to be done and [redacted] of Justfly said he would change the flight so we would be able to make the transfer at JFK with no problemHe also said I should receive a confirmation from them in to hoursOver the next two months, I make or calls with each call taking about 1/hours, Mostly on holdEach call ended with (I sent a message about this to the person who will contact the airline and they will send you an email in to hoursAs of today (7/6/2018) I still don't have a confirmationI told [redacted] that I would like to cancel the flight and I can book the five tickets on a flights that will give a longer time at JFK so we will have time to transfer to the international flight at JFKI was told that If I cancel, I would lose my money
Wrong date was booked by Justfly [redacted] for flights on October18, in the amount of $847.55, I cancelled the ticket on their site and it was noted on their webpage that cancellation was freeWhen I called the credit card bank, Barclaycard Bank, to make sure payment would not be paid because it was not authorized, they notified me that purchase will most likely not be paid since I had cancelled the flightTwo days later when checking my credit card statement I saw that payment was submitted by Justfly [redacted] and that my credit card bank had processed the paymentI called my credit card bank and they informed me that I had to call Justfly [redacted] to have it refundedI called Justfly [redacted] and they wanted me to pay a large amount of cancellation fees and told me there was nothing they can do to help meI have submitted claims through my credit card bank and they have tried to help to no availJustfly [redacted] refuses to help me with the error in processing that they have calledI've made seve
I used their web site to change the hour for my return flight and they showed one price to pay a difference to change the price which was $each ticket and I had two so I paid an additional $on my cc to change the flight return and then looked on their billing info and they charged me $for each ticket to change the return flight! So originally I paid $and when I changed the flight they charged me another $662! so I have a total of $for a $flight!!!!! I even bought CSA travel insurance and JUSTFLY rep told me that they probably won't refund me my amounts paid when the CSA advertisement and information after I bought the policy says they will pay 100-150% of cancellationsI want to cancel my flights with justfly [redacted] and get a refund so I can get another flight before my birthday flight with a reputable company! Please help me and please tell others not to deal with this company They were very difficult to deal with and were NOT wanting to accommodate and make
I bought my ticket on justfly***I called the airline to add my TSA-preThe airline informed me that they did not have TSA-pre service but they do provide expedited clearanceHowever, they could not add the service because justfly [redacted] has blocked all edits to the ticketI called Jutfly and explained the situation clearly to the agentThe agent kept asking me for my TSA-pre numberI explained the situation above again but the agent again asked me for the TSA-pre numberI asked if I could speak with another agent since we were not***municating wellShe could not do thatSo I hung up and called againI went through the same procedure with the second agent who also kept asking for my TSA-pre numberI explained the situation once again and again he asked me for my TSA-pre numberI asked why he is asking for the number when I keep telling him that the airline does not provide the serviceHe then hung up on mesomething that should've taken couple of minutes of my time took in total minutes, including writing this review
I purchased an international flight with justfly [redacted] on November 5th Due to a death in the family I was not able to travel and cancelled the reservation within hrs of the purchaseWhen I called to cancel I was told to send in a death certificate and proof of relationship in order to get a full refundAll of the documentation was sent and on November they told me that all was received and that it would take to weeks to receive a refund on the credit card usedweeks have passed and after being on hold for long periods of time (2hrs total) I was told that I needed to wait about more billing cycles in order to now receive a check on the mail with the refundWhen I asked the supervisor to send me an email stating all of this because I needed to have it in writing she agreed to do it but never ended up doing it and hung up on my face when I asked her for her name again
Not a trustworthy ticket agencyBooked online with JustFlyWhen you pay for the reservation there is a menu bar that says Cancel Flight on their confirmation webpageHowever as soon as you get the ticket confirmation that option is removedSo I wanted to cancel my flight after hours and well within the hours permittedI could not do it online anymoreThe link they give you just circles back to the booking confirmation pageNo contact telephone number listed on their site! I had to google it!!! I got someone on the line and she cancelled the flightNo reimbursement yet, but for sure they will keep my $insurance and possibly another $for processing, while cancelling within 24hours should not cost the costumer a dimeUse other merchants and save on the headache
This is the worst online booking I've ever used They messed up my profile and booked a wrong name on the flight ticket When I found out and called their customer service about times, it took them hours, hours, hours, minutes, etcto keep me on the phone, but finally has to cancel the ticket, with a charge!!! and worst of all, the agent on the call even threaten me that: "If you don't want to agree on the charge of $for cancellation, I'll leave it not cancelled, and your ticket will expired so you get nothing back, if that's what you want, I can do that!" This is the respond from their customer service!!!
I purchased an flight ticket on [redacted] at 16:10pm on 05/18/2016, about and half hours later, I found a lower price on their website so I decided to call in and ask for a price difference refundHowever, after almost hours of talking to different representatives, they decided that they can't refund the price difference although they have a best price guarantee on their websiteSo I decided to cancel the flight and rebook itThen they want to charge me $fee for cancellation because they have a 4-hour window! The time I called in was within the hours window, but after one and half hour of talking to them, that window has passed! They try to slow down the process so I couldn't get the chance to ask for a refund in the first place! I tried to explain it to them but they don't care at all! Their ways of conducting business is seriously questionable!! Be ware!
On Oct 08,I ordered from Justfly.com a return airline ticket from Tucson AZ to Ho Chi Minh City/ Vietnam for departure on Dec 11, and a return on Jan 12, Three day before departure, while checking the schedule, I noticed a change, a shortening of the layover time in one leg of the return itineraryI contacted Justfly by phone to have it correctedThe correction resulted in my return date to be Jan 13, a day laterBefore my departure from Vietnam, I checked with [redacted] online and found that my name was not on the passenger listRepeated long distance calls from Ho Chi Minh City to Justfly to have my reservation confirmed/reinstated did not bring any results nor was I given any alternatives or adviseI had no choice but to purchase and pay for a new return ticket to get homeIn the meantime, [redacted] informed me that Justfly had cancelled the scheduled flight on Jan 12, but not ordered one for Jan The airline reimbursed me for the cost of the f
Good day to anyone reading this, Just Fly absolutely dose not care the smallest bit about their customers, I had a simple mis-spelling of my last name, one extra letter. After pleading with them not to charge me 75$, they were extremely rude, the customer service rep almost sounded happy about the situation I was in. After I agreed to pay, they gave me the WRONG information about the procedure, they instructed me to email my passport to the airline, and JUSTFLY provided me with the email. A few hours before my flight, the name was still not updated, I called the airline and they told me that JUSTFLY need to email them the passport from their email, not my personal email. When I called JUSTFLY back to let them know that they are the ones that need to email the airline not me, they said " so what? the original issue with the name typo is your fault not mine". This stingy and unprofessional attitude will trickle down to every customer, never expect them to go out of the way to help you in the smallest degree.
I booked a flight from JustFly [redacted] in January for a flight in JuneFlight dates were changed several times by Dynamic AirlinesI've requested a refund in January and was told funds will be refunded into my accountAfter several calls to Dynamic and Justfly I was told Dynamic returned funds to Justfly to refund my accountIts now August and I still don't have the funds refunded to my accountThis company should no longer be allowed to do business
Rude customer service, they do not really care about what the customer is saying as they just repeat what their script says and do refuse to transfer you to a manager and when they do even the manager speaks very rudely like "if you stop talking I might be able to help you"They charge you for twice the amount of your ticket to book it so if you are not able to pay that then you lose the entirety of your money so you either pay them double or lose out completelyafter trying to contact their headquarter, for a month no one will even call or resolve the issue
Justfly [redacted] is the worst airline ticket agency I have ever dealt withThe customer care line workers don't even know what they're talking about 90% of the timeThey will give you WRONG information regarding your airline ticketsI have a conflict that has been going on for a month now that STILL isn't resolvedEvery time I call the Justfly associates, they either put me on hold for over minutes and give me informationThe associate (her name is***) told me that she can't help me with my situation, and when I called one of the airlines I'm flying with, they told me that my issue can be solved within minutes and that it shouldn't take such a long time for a matter to be resolvedTHE ISSUE WITH MY TICKET IS STILL NOT SOLVED AND IT HAS BEEN A MONTH SINCE I HAVE BOOKED ITDO NOT AND I REPEAT DO NOT BOOK WITH THIS AGENCYTHEY RIP PEOPLE OFF AND GIVE INFORMATION TO THEIR "VALUED" CUSTOMERS
I booked and paid for round trip flights from JFK to London Gatwick through justfly [redacted] for my family of fiveFour on one booking number and my daughter [redacted] on a second booking because she flew out in advance of the rest of us - all were booked on the same return flightWhen we arrived at Gatwick to depart the agent at Norwegian Air checkin desk told us [redacted] flight was cancelledWe received no such notificationNorwegian Air said it was nothing to do with them - we needed to contact the booking agentI immediately called Just Fly who was said it was the airlines fault and in the midst of trying to resolve dropped my callWe had no time and the Norwegian staff said she'd never make the flight at that point anywayWe gave our daughter all the cash in whatever currency we had on us and a credit card and got on the flight without herCan you imagine our distress? Thank goodness she's years old and could handle itWhat would we have done had they done this to our 7-
Reference [redacted] was emailed id be refunded $ for 2-business days on July 1, A ticket was purchased with a hour guarantee was issuedThe ticket was cancelled within hrs on June 19,A number of emails have been unanswered
I booked a flight ticket and the justfly is saying that they can t change the return dayI called them and told them to call xl airways because they reached out to me and [redacted] told me : "Dear Gregory , We have been trying to contact to advise them that we have authority from the head office to change the date by paying the fare difference and penalty , but we are unable to get thru to them.Please advise them to call us so that we can take care of this issue.Best regards" I told justfly to call them and without success they are so lazy and hide themself behind the xlairways " we can t do"
I have used justfly for several flights within the past 2-yearsI was typically happy with their available flights, however I recently booked a flight and was overcharged by the airline after processingWithin minutes I called customer serviceI was able to speak to someone relatively quickly, however I was told my only option was to accept the increased charges (which were over $150) or pay a $cancellation fee, which they would not waive, and rebook my flightThe poor customer service has deterred me from ever using their site again and I would recommend using a more reputable site
I purchased two tickets to Rome with a layover in Turkey from just fly [redacted] on March 3, 2016 for the amount of $2085.12 , the two tickets were canceled due to the bombings that happened at the Turkey International airport this year. when I called just fly to ask for a solution they told me to purchase two more tickets with a different route through a different airport and the cancelled tickets which were operated by Turkish Airlines will be refunded due to obvious security reasons and a major event. I purchased other two tickets for a similar amount but I never received the refund within the two months after the purchase so I called and they said that they were processing it and I should be receiving the refund within the next 30 days. I never received the refund so I called again 2 months after that and they told me that they will process it and Assure me that I will be receiving the refund within the month. No refund was received. I called again and the representative told me that unf
NEVER USE THIS PLACE! THEY ARE AWFUL! THEY WON'T GIVE YOUR MONEY BACK WHEN THEY CHANGE THE FLIGHTS ON YOU! YOU ARE STUCK TRYING TO GET IT BACK ON YOUR OWN! WHAT A NIGHTMARE, INSTEAD OF A HAPPY DESTINATION WEDDING!
On Feb 19, I purchased plane tickets from Charlotte, NC to Bangkokpicked the seats and received a confirmationAbout six weeks later, I received an email stating the airline changed our flightI called to determine what needed to be done and [redacted] of Justfly said he would change the flight so we would be able to make the transfer at JFK with no problemHe also said I should receive a confirmation from them in to hoursOver the next two months, I make or calls with each call taking about 1/hours, Mostly on holdEach call ended with (I sent a message about this to the person who will contact the airline and they will send you an email in to hoursAs of today (7/6/2018) I still don't have a confirmationI told [redacted] that I would like to cancel the flight and I can book the five tickets on a flights that will give a longer time at JFK so we will have time to transfer to the international flight at JFKI was told that If I cancel, I would lose my money
Wrong date was booked by Justfly [redacted] for flights on October18, in the amount of $847.55, I cancelled the ticket on their site and it was noted on their webpage that cancellation was freeWhen I called the credit card bank, Barclaycard Bank, to make sure payment would not be paid because it was not authorized, they notified me that purchase will most likely not be paid since I had cancelled the flightTwo days later when checking my credit card statement I saw that payment was submitted by Justfly [redacted] and that my credit card bank had processed the paymentI called my credit card bank and they informed me that I had to call Justfly [redacted] to have it refundedI called Justfly [redacted] and they wanted me to pay a large amount of cancellation fees and told me there was nothing they can do to help meI have submitted claims through my credit card bank and they have tried to help to no availJustfly [redacted] refuses to help me with the error in processing that they have calledI've made seve
They are crooks, pulled the bait and switch and I had to pay an additional from what was originally listedNever returned my calls
I used their web site to change the hour for my return flight and they showed one price to pay a difference to change the price which was $each ticket and I had two so I paid an additional $on my cc to change the flight return and then looked on their billing info and they charged me $for each ticket to change the return flight! So originally I paid $and when I changed the flight they charged me another $662! so I have a total of $for a $flight!!!!! I even bought CSA travel insurance and JUSTFLY rep told me that they probably won't refund me my amounts paid when the CSA advertisement and information after I bought the policy says they will pay 100-150% of cancellationsI want to cancel my flights with justfly [redacted] and get a refund so I can get another flight before my birthday flight with a reputable company! Please help me and please tell others not to deal with this company They were very difficult to deal with and were NOT wanting to accommodate and make
I bought my ticket on justfly***I called the airline to add my TSA-preThe airline informed me that they did not have TSA-pre service but they do provide expedited clearanceHowever, they could not add the service because justfly [redacted] has blocked all edits to the ticketI called Jutfly and explained the situation clearly to the agentThe agent kept asking me for my TSA-pre numberI explained the situation above again but the agent again asked me for the TSA-pre numberI asked if I could speak with another agent since we were not***municating wellShe could not do thatSo I hung up and called againI went through the same procedure with the second agent who also kept asking for my TSA-pre numberI explained the situation once again and again he asked me for my TSA-pre numberI asked why he is asking for the number when I keep telling him that the airline does not provide the serviceHe then hung up on mesomething that should've taken couple of minutes of my time took in total minutes, including writing this review
I purchased an international flight with justfly [redacted] on November 5th Due to a death in the family I was not able to travel and cancelled the reservation within hrs of the purchaseWhen I called to cancel I was told to send in a death certificate and proof of relationship in order to get a full refundAll of the documentation was sent and on November they told me that all was received and that it would take to weeks to receive a refund on the credit card usedweeks have passed and after being on hold for long periods of time (2hrs total) I was told that I needed to wait about more billing cycles in order to now receive a check on the mail with the refundWhen I asked the supervisor to send me an email stating all of this because I needed to have it in writing she agreed to do it but never ended up doing it and hung up on my face when I asked her for her name again
Not a trustworthy ticket agencyBooked online with JustFlyWhen you pay for the reservation there is a menu bar that says Cancel Flight on their confirmation webpageHowever as soon as you get the ticket confirmation that option is removedSo I wanted to cancel my flight after hours and well within the hours permittedI could not do it online anymoreThe link they give you just circles back to the booking confirmation pageNo contact telephone number listed on their site! I had to google it!!! I got someone on the line and she cancelled the flightNo reimbursement yet, but for sure they will keep my $insurance and possibly another $for processing, while cancelling within 24hours should not cost the costumer a dimeUse other merchants and save on the headache
This is the worst online booking I've ever used They messed up my profile and booked a wrong name on the flight ticket When I found out and called their customer service about times, it took them hours, hours, hours, minutes, etcto keep me on the phone, but finally has to cancel the ticket, with a charge!!! and worst of all, the agent on the call even threaten me that: "If you don't want to agree on the charge of $for cancellation, I'll leave it not cancelled, and your ticket will expired so you get nothing back, if that's what you want, I can do that!" This is the respond from their customer service!!!
I purchased an flight ticket on [redacted] at 16:10pm on 05/18/2016, about and half hours later, I found a lower price on their website so I decided to call in and ask for a price difference refundHowever, after almost hours of talking to different representatives, they decided that they can't refund the price difference although they have a best price guarantee on their websiteSo I decided to cancel the flight and rebook itThen they want to charge me $fee for cancellation because they have a 4-hour window! The time I called in was within the hours window, but after one and half hour of talking to them, that window has passed! They try to slow down the process so I couldn't get the chance to ask for a refund in the first place! I tried to explain it to them but they don't care at all! Their ways of conducting business is seriously questionable!! Be ware!
On Oct 08,I ordered from Justfly.com a return airline ticket from Tucson AZ to Ho Chi Minh City/ Vietnam for departure on Dec 11, and a return on Jan 12, Three day before departure, while checking the schedule, I noticed a change, a shortening of the layover time in one leg of the return itineraryI contacted Justfly by phone to have it correctedThe correction resulted in my return date to be Jan 13, a day laterBefore my departure from Vietnam, I checked with [redacted] online and found that my name was not on the passenger listRepeated long distance calls from Ho Chi Minh City to Justfly to have my reservation confirmed/reinstated did not bring any results nor was I given any alternatives or adviseI had no choice but to purchase and pay for a new return ticket to get homeIn the meantime, [redacted] informed me that Justfly had cancelled the scheduled flight on Jan 12, but not ordered one for Jan The airline reimbursed me for the cost of the f
Good day to anyone reading this, Just Fly absolutely dose not care the smallest bit about their customers, I had a simple mis-spelling of my last name, one extra letter. After pleading with them not to charge me 75$, they were extremely rude, the customer service rep almost sounded happy about the situation I was in. After I agreed to pay, they gave me the WRONG information about the procedure, they instructed me to email my passport to the airline, and JUSTFLY provided me with the email. A few hours before my flight, the name was still not updated, I called the airline and they told me that JUSTFLY need to email them the passport from their email, not my personal email. When I called JUSTFLY back to let them know that they are the ones that need to email the airline not me, they said " so what? the original issue with the name typo is your fault not mine". This stingy and unprofessional attitude will trickle down to every customer, never expect them to go out of the way to help you in the smallest degree.
I booked a flight from JustFly [redacted] in January for a flight in JuneFlight dates were changed several times by Dynamic AirlinesI've requested a refund in January and was told funds will be refunded into my accountAfter several calls to Dynamic and Justfly I was told Dynamic returned funds to Justfly to refund my accountIts now August and I still don't have the funds refunded to my accountThis company should no longer be allowed to do business
Rude customer service, they do not really care about what the customer is saying as they just repeat what their script says and do refuse to transfer you to a manager and when they do even the manager speaks very rudely like "if you stop talking I might be able to help you"They charge you for twice the amount of your ticket to book it so if you are not able to pay that then you lose the entirety of your money so you either pay them double or lose out completelyafter trying to contact their headquarter, for a month no one will even call or resolve the issue
Justfly [redacted] is the worst airline ticket agency I have ever dealt withThe customer care line workers don't even know what they're talking about 90% of the timeThey will give you WRONG information regarding your airline ticketsI have a conflict that has been going on for a month now that STILL isn't resolvedEvery time I call the Justfly associates, they either put me on hold for over minutes and give me informationThe associate (her name is***) told me that she can't help me with my situation, and when I called one of the airlines I'm flying with, they told me that my issue can be solved within minutes and that it shouldn't take such a long time for a matter to be resolvedTHE ISSUE WITH MY TICKET IS STILL NOT SOLVED AND IT HAS BEEN A MONTH SINCE I HAVE BOOKED ITDO NOT AND I REPEAT DO NOT BOOK WITH THIS AGENCYTHEY RIP PEOPLE OFF AND GIVE INFORMATION TO THEIR "VALUED" CUSTOMERS