I needed to cancel a flight in doing so they charged $per ticket to do so but told me my remaining balance could be used toward future travelSo when I chose to book future travel they told me I needed to call in person and not book online so I could use my account balanceHowever , when I called the names needed for tickets were to hard for the representive to understand so she told me to book online so names would be correctly spelled and my account balance could be appliedSo low and behold when my credit card statement arrived the balance was not applied For a total of days and talking with four representives and a manager named "***" on phone for hours each I could not get them to credit my credit card , told me I had to book in person by phone , I told them I attempted and another rep told me to do online etcetc., basically they keep forwarding you to the next available rep ,give you conflicting information and you get so frustrated you just give upSo ,I guess I am out of over $because I don't feel they will ever give me my credit if I am stupid enough to ever book a ticket with JustFly [redacted] again
I booked flights through justfl [redacted] and everything seemed to go pretty smooth, until the next day I receive an email stating that my card was declinedTherefore, I called justfly's support team to understand the situationThe representatives were very hard to understand due to their poor English accent, but was told that my hard had been declined and that I had to call my bank in order to notify them to let them process the paymentI then called my bank told them the situation and was informed by my bank that the payment went through and the founds had already been taken out of my accountI call justfly back to explain how the founds had already been taken out, they ask me for my credit card information again, I give them the information and they tell me that the payment had to be "updated" in order for the process to be completedShe then tried to explain to me that they had to charge me again for no good reason due to the fact that those founds were already out of my account, they tried to take more money out of my account but decided to cancel everything because it was just becoming a bigger mess! The flights were canceled and I am now waiting days to get my money back! They're thievesNot a good company not recommended
I purchase a flight with JustFly [redacted] We had a family memeber that was unable to make the flight due to a car accident they were involved in The airline advise us to contact justfly to change the flight They stated they will not be able to assist with that and that the ticket is now gone We ask if we will be able to use the flight back and they stated yes the flight there was only voided outWe were able to purchase a ticket through another airline to get the family memeber to destination for the funeralThey stated we will be able to use the flight back and the plus dollars used for the flight were a waste we purchase a ticket that can’t be used In the contract agreement none of the information was mention or provided
ON 9/6/16, I BOUGHT TICKETS FOR A FLIGHT FROM JUSTFLY [redacted] FOR A DELTA AIRLINES FLIGHT FROM GHANA TO LONDONI CALLED THE COMPANY MULTIPLE TIMES BECAUSE I DID NOT RECEIVE MY ITINERARYWHEN I FINALLY RECEIVED IT, THE NAME ON THE TICKET WAS TRANSCRIBED WRONGI CALLED THEM TO CORRECT IT, AS THEY WERE AT FAULT FOR TRANSCRIBING IT WRONGTHEY TOLD ME THAT THERE WAS NOTHING THAT I COULD DO AND THAT I HAD TO CANCEL THE FLIGHT, PAY $CANCELLATION FEE, AND BUY A NEW TICKET, WHICH WOULD BE MUCH MORE EXPENSIVE, SINCE IT WOULD BE ON SHORT NOTICEBOTH CUSTOMER SERVICE REPS ( [redacted] AND HER SUPERVISOR [redacted] ) WERE UNPROFESSIONAL, UNEDUCATED, RUDE, AND INCOMPETENTI SPOKE TO A CUSTOMER SERVICE REPRESENTATIVE AT DELTA AIRLINES AND I WAS INFORMED THAT THE COMPANY PROBABLY TRANSCRIBES CUSTOMERS NAMES WRONG, SO THAT THEY CAN CHARGE A FEETHEY ALSO TOLD ME THAT NOTHING COULD BE DONEI CALLED THE DELTA CORPORATE OFFICE AND THEY WERE ABLE TO RESOLVE THE ISSUEI PAID A FEE TO DELTA TO CHANGE
Justfly [redacted] is a total scamThere is no address of company mentioned on website We purchased ticket at justfly [redacted] in January and they charged us $1,USD We called to cancel tickets a month later and they told us that airline fee will be 400$ We should have got 1000$ but instead of refund they charge 300$ on same credit card without any authorizationWe need refund of 300$ (Unauthorized charge) We also need refund of ticket -airline fee ($400) $1487.30-400=Complete fraud
-On November 2016, I booked myself and my child international flights departing July I completed this reservation with JustFly [redacted] in the amount of $1,574.82- -On April 2017, I recognized there was an error regarding my child's last name on the ticketI immediately contacted the airline, Austrian Air, who stated that the name could be changed however I would need to provide my child's passport information as well as contacting the travel agent, which is JustFly***- -After I spoke with Austrian Air on April 2017, I contacted JustFly [redacted] by phone, requesting the correction of my child's name in that I was willing to cooperate and provide all necessary documents to complete the correctionThe JustFly customer service representative insured me that it would be "very difficult" to correct the name and continually suggested that I cancel my flight and purchase a new oneI became persistence, and repeatedly asked the representative to provide any and all outlets (working w
My name is Jerusalem [redacted] , booking Number: [redacted] My sister Nigist [redacted] and I were flying together on 1/5/from Seattle to Washington, DC with a final destination of Addis ababa, Ethiopia booked on Justly.comUnfortunately, United would not let me board to my final destination (Addis Ababa, Ethiopia)due to name error on the ticketI hold an Ethiopian passport which has my full Ethiopian name including a surname.(grandfather’s name) However, my legal name is Jerusalem [redacted] as WA state ID, social security as well as my residence card issued by US Immigration.United airlines agent demanded I call the booking agent ( justly) to get surname addedI immediately called justly, their automated service clearly said to log in to their website to change the name if the airline requestsHowever when I logged in to their website, it said that it is not in service and to call customer serviceAfter waiting on hold for more than an hour nervously and extremely worried they were
I purchased tickets through justfly***The day after, I received emails stating that my reservations were canceledI called justfly customer service and they claimed I would not be charged for the flightsWell, its been days and the charges are still on my credit card (not pending)I called again and they stated that they have no charges through their systemI called separate time after that and they finally told me to send a billing and flight information to [redacted] I sent the the information but I still haven't received any feedback or calls
My parents (who are both over the age of 70) booked a flight through this agency for a trip to JapanThey were supposed to leave on 4/3/18, but accidentally missed their flightMy father called justfly [redacted] less than two hours after missing the flight and was informed that there was nothing that could be doneNot only would my parents not be able to rebook their flight, but they would forfeit the entire $3,they paid and their return flight would be canceledThey would not receive any form of refundThe return flight was not scheduled to take place until 4/24/Justfly [redacted] has canceled that flight and kept the money my parents paid for itIt's a flight that happens in the future, but the company says because a "round-trip" ticket was purchased and my parents missed the initial flight, the entire airfare is canceledMy parents have since booked directly through the airline and are flying to Japan as I am writing thisThey would have been perfectly capable of making their ret
I had to call about a booked flight and literally was on the phone for more than a total of 3 hours. Each time I called I got a different story on why they could not process my request. Each time after lengthy discussion I requested to talk to a supervisor. The first time due to heave volume a supervisor would call me back. That never happened. The second time it was after 5:00 pm so all the supervisors were off. The third time I reluctantly took what was offered and still no communication with a supervisor.
I recently purchased a flight to Thailand from justfly.com after I spoke to the employee he said I can get a refund for my flight ticket because I missed my flight which was on 2/17/17 when I called the next day to re book the flight the employee said that they can not give a refund and the ticket has no value and I would have to pay a re booking fee and through the process I talked to all sorts of employee claiming they worked there which was a little suspicious so when I went to re book the flight they charged me a fee of two payments of $150.00 then I asked if I can get a flight for 2/18/17 after they charged my checking account and they said no I would not be able to book my flight till 2/19/17 the main point is they are continuously charging me each month and I would like some sort of refund or at least the charges to be refunded and stop being charged to my account JustFly.com is a scam and they are not legitament.
The worst travel agency I have encountered and I work in the travel industryI booked a round trip flight to Saigon and was unable to get to Saigon on my return due to Visa issuesNot only did they refuse to help me keep the 2nd leg of my return journey (forced me to cancel the entire return trip) but they wanted to charge me almost $to change the flight to a different dayFrom reading other complaints, I am glad I booked a brand new flight instead of getting scammed again by JustFly to change my flightIn addition to this, they were unable to give me any refund on the airport taxes after being on the phone with them for over an hourThis is ILLEGAL as any customer who asks for strictly the taxes to be refunded minus any processing fees MUST be refunded for these taxesMy advice? Stay clear of JustFly and spend the extra few bucks to book direct or with a reputable company
We made a small typo on the name on the reservationWe called the airline, who told us that justfly [redacted] would have to offer the name change with permission from the airlineWhen we spoke to the justfly***, whose call center seems to be located in Canada or the Philippines, we were met with extremely incompetent, unprofessional helpWe spent in total hours on the phone, and we were charged unauthorized fees which we were told were part of fixing the issueWe submitted a passport for proof of nameWhen we checked with the airline, there was no name change after daysWe had been told it would occur in hoursWe called customer service again, and we were greeted by ***, who spent hours with us on hold, supposedly calling the airlineHe was unable however to answer simple follquestions regarding what he asked the airline, and seemed to be misguided regarding what our requests wereIt sounded like he had not at all even spoke with them or attempted to call themHe kept
I booked flights with justfly.com on 26Sepfor an extended vacation with multiple stopsOn 29Octthey emailed me and requested a change in my itinerary and asked if this was acceptableAfter consideration I agreed to the changed on 14NovOn 28DecI received an email from just fly titled "immediate attention required", the body of the email said that my reservatios requiered immediate attention and to call the support departmentAfter 45min on hold the informed me that of my flights had been cancelled and that I would need to pay a fee to have them reinstatedI called the airline directly and they informed me that justfly cancelled my reservations on 14Nov in error and that I could not resolve the issue directly with the airline, that because justfly made the booking only they could resolve the issueThe problem is that justfly would need to pay a feeI called justfly back and after another hour on the line I finally spoke to a manager who confirmed that it wa
I had made a air/ car travel package purchase through Justfly***, in November, for travels in March to Miami, FloridaThe car rental agency that received the monies from my credit card was named Cartrawler***Upon arrival I learned that my car was reserved for 10:a.m., but my flight arrival was 1:p.mAs a result of this, they cancelled my reservation, and I no longer had a car rental, for my day vacation in Florida
Terrible travel agencyI was to fly to Bangkok through Taiwan on July 9th, 2018, on a ticket purchased through Justfly (with Eva Airlines)My Justfly booking number is [redacted] However, due to weather problems (a typhoon), my ticket was cancelledEva Airlines got me on a flight for the next day (July 10th) from SFO to Bangkok, but when I asked about my flight from Taipei to Bangkok, the airline told me that I had to speak with my travel agentI then called JustflyI spent nearly hours on the phone with various Justfly agents, including a supervisor named "***" (or "***", something close to this)I initially spoke with two agents, and both times I lost the connection (I do not have connection problems with any other person from the location where I made this call, only Justfly), both times I asked the agent to call me back if disconnected (since I had to wait minutes on hold the first time, and minutes the second), and both times the agent failed to call me back-even though they had my phone number [redacted] (the supervisor) later told me that one of the agents did try to reach me, and left this note in his daily notesHowever, my phone showed no account of his call, and certainly not a voicemail proving that he calledIt is not enough for an agent to simply leave a note in his records, the agent must actually call me such that my phone rings, and I then have an opportunity to answerIf the agent had entered my number and pressed "call," but the phone did not ring, then this does not constitute a "call." This is basic common senseNo such call cameCompletely unprofessional, inconsiderate, and unacceptableI thought that this might just be a problem with just the one agentHowever, I learned that this is a much bigger problem at Justfly[redacted] When I called back (late morning, Pacific Standard Time, USA), I asked to speak with a supervisorThe representative (***) finally got me on the phone with the supervisor, ***After being on the phone with [redacted] for two hours, explaining to [redacted] that I simply wanted to make sure that I had a seat on a flight from Taipei to Bangkok for July 11th evening, the best that he could do was to get me on a waitlist for this routeHowever, as I explained to ***, I had spoken earlier in the day with Eva Airlines, which said that I could get on a Thai Airways flight (leaving Taipei at 8:pm, arriving BKK 10:pm) under "class Q," and that Justfly merely needed to provide this information to Eva AirlinesBut when [redacted] supposedly related this information to Eva Airlines, he came back to tell me that I had only two options: Accept a refund for my ticket (which would have required me to spend an additional $to get a new flight through which I could arrive to BKK by on July 11th), or Put my name on a wait list (which at that point would have been very long)I told [redacted] that this was very inconsiderate of Justfly, especially since I had called over three hours earlier (and would have been much higher up the wait list if the agent had properly handled my case)I told [redacted] that there must be a problem here, and there must be a better option for meHe said that there was notAfter this, I then called back Eva AirlinesThey answered relatively quickly, and gave me a confirmed seat for the Taipei-BKK flight, with the same travel time as I mentioned aboveThey told me that they knew nothing about any kind of waitlist, and that they never said this to [redacted] at Justfly.com Eva Airlines then guaranteed me a seat for the 8:pm departure from Taipei on July 11th, without any chargesInterestingly, they also told me that Justfly is extremely difficult to deal with due to general incompetence and lack of care for their customersI made a complaint with Justly and asked for a small monetary compensationSo far no replyI will remove or update this post if there is a reply
Last fall my wife and I purchased RT tickets from Justfly [redacted] and cancelled due to an injuryWe each had $in credits after hefty cancellation and rebooking feesThis morning, Aug I was on the phone for about two hours rebooking for myselfThe staff member put me on hold several times to confirm the amount of credit and that it could be used for this purchase, that I had to put additional cost on my credit card then told me YES, the RT for Sept 9-was CONFIRMEDI was told that I would be getting an email restating all the details, and it did not comeI went online and put my reference number and last name in the FIND YOUR ITINERARY page, and got 'Invalid info" We held for another hour to talk with a supervisor, then was told "We would get a call back in no more than hours"No callI wrote them an email, no responseWhen my wife was booking her travel using her 50% of the credit, she was told it was approved, then cut off and did not receive the promised call back
For the first time ever I used [redacted] to book a ticket for my sister and family for their trip to BostonBut due to conflict of travel date, I had to cancel the reservation which, I did within hour of original bookingI also received a confirmation email stating my reservation has been fully canceledWhen I saw my credit card statement there was a charge of $from www.justfly.com and when I called them to inquire about the charge they say its a cancellation fee$per ticket and as I had booked for people it is $But when I was cancelling the ticket online it didn't say anything clearly like that besides as per FAA policy if one cancel reservation within hours there shouldn't be any chargeIt looks like www.justfly.com is deliberately misleading the customer and scam them with stupid fees which the
I purchased a round trip ticket to Italy (booking number [redacted] )It left July 7th and returned to Orlando JUly 15th (e ticket is [redacted] )Total cost for this ticket was $I informed them that my passport had been stolen in Rome the night before I was leavingI contacted the Italian police and US EmbassyI had to go to the US Embassy to get an emergency passportThey didn't open til after the flight took offI contacted British Airways and the female rep I spoke with said she was notating in my account that I would not be making the flight, the circumstances surrounding the delay and (after she put me on hold to check with i'm assuming her supervisor) that I would be able to get on another flight once I got to the airportMy husband who was in the US and also called and was on hold for an hour and got a hold of a repHe said he wanted to make sure once I got to the airport there wasn't additional paperwork I needed from the US Embassy or Ita
I booked a flight with justfly [redacted] on AugIwas scheduled to leave on Sepout of Fort LauderdaleI live in [redacted] Florida where Hurricane Irma hitWe were stranded for a week and couldn't get out due to floodingI had called them and United Airlines to let them know days after the stormThey told me because my flight was not cancel out if FtLauderdale that I would have to pay to cancel the flightI payed for the flightI not only got charged for a flight I could not make this AgencyThey charged me for the flight
I needed to cancel a flight in doing so they charged $per ticket to do so but told me my remaining balance could be used toward future travelSo when I chose to book future travel they told me I needed to call in person and not book online so I could use my account balanceHowever , when I called the names needed for tickets were to hard for the representive to understand so she told me to book online so names would be correctly spelled and my account balance could be appliedSo low and behold when my credit card statement arrived the balance was not applied For a total of days and talking with four representives and a manager named "***" on phone for hours each I could not get them to credit my credit card , told me I had to book in person by phone , I told them I attempted and another rep told me to do online etcetc., basically they keep forwarding you to the next available rep ,give you conflicting information and you get so frustrated you just give upSo ,I guess I am out of over $because I don't feel they will ever give me my credit if I am stupid enough to ever book a ticket with JustFly [redacted] again
I booked flights through justfl [redacted] and everything seemed to go pretty smooth, until the next day I receive an email stating that my card was declinedTherefore, I called justfly's support team to understand the situationThe representatives were very hard to understand due to their poor English accent, but was told that my hard had been declined and that I had to call my bank in order to notify them to let them process the paymentI then called my bank told them the situation and was informed by my bank that the payment went through and the founds had already been taken out of my accountI call justfly back to explain how the founds had already been taken out, they ask me for my credit card information again, I give them the information and they tell me that the payment had to be "updated" in order for the process to be completedShe then tried to explain to me that they had to charge me again for no good reason due to the fact that those founds were already out of my account, they tried to take more money out of my account but decided to cancel everything because it was just becoming a bigger mess! The flights were canceled and I am now waiting days to get my money back! They're thievesNot a good company not recommended
I purchase a flight with JustFly [redacted] We had a family memeber that was unable to make the flight due to a car accident they were involved in The airline advise us to contact justfly to change the flight They stated they will not be able to assist with that and that the ticket is now gone We ask if we will be able to use the flight back and they stated yes the flight there was only voided outWe were able to purchase a ticket through another airline to get the family memeber to destination for the funeralThey stated we will be able to use the flight back and the plus dollars used for the flight were a waste we purchase a ticket that can’t be used In the contract agreement none of the information was mention or provided
ON 9/6/16, I BOUGHT TICKETS FOR A FLIGHT FROM JUSTFLY [redacted] FOR A DELTA AIRLINES FLIGHT FROM GHANA TO LONDONI CALLED THE COMPANY MULTIPLE TIMES BECAUSE I DID NOT RECEIVE MY ITINERARYWHEN I FINALLY RECEIVED IT, THE NAME ON THE TICKET WAS TRANSCRIBED WRONGI CALLED THEM TO CORRECT IT, AS THEY WERE AT FAULT FOR TRANSCRIBING IT WRONGTHEY TOLD ME THAT THERE WAS NOTHING THAT I COULD DO AND THAT I HAD TO CANCEL THE FLIGHT, PAY $CANCELLATION FEE, AND BUY A NEW TICKET, WHICH WOULD BE MUCH MORE EXPENSIVE, SINCE IT WOULD BE ON SHORT NOTICEBOTH CUSTOMER SERVICE REPS ( [redacted] AND HER SUPERVISOR [redacted] ) WERE UNPROFESSIONAL, UNEDUCATED, RUDE, AND INCOMPETENTI SPOKE TO A CUSTOMER SERVICE REPRESENTATIVE AT DELTA AIRLINES AND I WAS INFORMED THAT THE COMPANY PROBABLY TRANSCRIBES CUSTOMERS NAMES WRONG, SO THAT THEY CAN CHARGE A FEETHEY ALSO TOLD ME THAT NOTHING COULD BE DONEI CALLED THE DELTA CORPORATE OFFICE AND THEY WERE ABLE TO RESOLVE THE ISSUEI PAID A FEE TO DELTA TO CHANGE
Justfly [redacted] is a total scamThere is no address of company mentioned on website We purchased ticket at justfly [redacted] in January and they charged us $1,USD We called to cancel tickets a month later and they told us that airline fee will be 400$ We should have got 1000$ but instead of refund they charge 300$ on same credit card without any authorizationWe need refund of 300$ (Unauthorized charge) We also need refund of ticket -airline fee ($400) $1487.30-400=Complete fraud
-On November 2016, I booked myself and my child international flights departing July I completed this reservation with JustFly [redacted] in the amount of $1,574.82- -On April 2017, I recognized there was an error regarding my child's last name on the ticketI immediately contacted the airline, Austrian Air, who stated that the name could be changed however I would need to provide my child's passport information as well as contacting the travel agent, which is JustFly***- -After I spoke with Austrian Air on April 2017, I contacted JustFly [redacted] by phone, requesting the correction of my child's name in that I was willing to cooperate and provide all necessary documents to complete the correctionThe JustFly customer service representative insured me that it would be "very difficult" to correct the name and continually suggested that I cancel my flight and purchase a new oneI became persistence, and repeatedly asked the representative to provide any and all outlets (working w
My name is Jerusalem [redacted] , booking Number: [redacted] My sister Nigist [redacted] and I were flying together on 1/5/from Seattle to Washington, DC with a final destination of Addis ababa, Ethiopia booked on Justly.comUnfortunately, United would not let me board to my final destination (Addis Ababa, Ethiopia)due to name error on the ticketI hold an Ethiopian passport which has my full Ethiopian name including a surname.(grandfather’s name) However, my legal name is Jerusalem [redacted] as WA state ID, social security as well as my residence card issued by US Immigration.United airlines agent demanded I call the booking agent ( justly) to get surname addedI immediately called justly, their automated service clearly said to log in to their website to change the name if the airline requestsHowever when I logged in to their website, it said that it is not in service and to call customer serviceAfter waiting on hold for more than an hour nervously and extremely worried they were
I purchased tickets through justfly***The day after, I received emails stating that my reservations were canceledI called justfly customer service and they claimed I would not be charged for the flightsWell, its been days and the charges are still on my credit card (not pending)I called again and they stated that they have no charges through their systemI called separate time after that and they finally told me to send a billing and flight information to [redacted] I sent the the information but I still haven't received any feedback or calls
My parents (who are both over the age of 70) booked a flight through this agency for a trip to JapanThey were supposed to leave on 4/3/18, but accidentally missed their flightMy father called justfly [redacted] less than two hours after missing the flight and was informed that there was nothing that could be doneNot only would my parents not be able to rebook their flight, but they would forfeit the entire $3,they paid and their return flight would be canceledThey would not receive any form of refundThe return flight was not scheduled to take place until 4/24/Justfly [redacted] has canceled that flight and kept the money my parents paid for itIt's a flight that happens in the future, but the company says because a "round-trip" ticket was purchased and my parents missed the initial flight, the entire airfare is canceledMy parents have since booked directly through the airline and are flying to Japan as I am writing thisThey would have been perfectly capable of making their ret
I had to call about a booked flight and literally was on the phone for more than a total of 3 hours. Each time I called I got a different story on why they could not process my request. Each time after lengthy discussion I requested to talk to a supervisor. The first time due to heave volume a supervisor would call me back. That never happened. The second time it was after 5:00 pm so all the supervisors were off. The third time I reluctantly took what was offered and still no communication with a supervisor.
I recently purchased a flight to Thailand from justfly.com after I spoke to the employee he said I can get a refund for my flight ticket because I missed my flight which was on 2/17/17 when I called the next day to re book the flight the employee said that they can not give a refund and the ticket has no value and I would have to pay a re booking fee and through the process I talked to all sorts of employee claiming they worked there which was a little suspicious so when I went to re book the flight they charged me a fee of two payments of $150.00 then I asked if I can get a flight for 2/18/17 after they charged my checking account and they said no I would not be able to book my flight till 2/19/17 the main point is they are continuously charging me each month and I would like some sort of refund or at least the charges to be refunded and stop being charged to my account JustFly.com is a scam and they are not legitament.
The worst travel agency I have encountered and I work in the travel industryI booked a round trip flight to Saigon and was unable to get to Saigon on my return due to Visa issuesNot only did they refuse to help me keep the 2nd leg of my return journey (forced me to cancel the entire return trip) but they wanted to charge me almost $to change the flight to a different dayFrom reading other complaints, I am glad I booked a brand new flight instead of getting scammed again by JustFly to change my flightIn addition to this, they were unable to give me any refund on the airport taxes after being on the phone with them for over an hourThis is ILLEGAL as any customer who asks for strictly the taxes to be refunded minus any processing fees MUST be refunded for these taxesMy advice? Stay clear of JustFly and spend the extra few bucks to book direct or with a reputable company
We made a small typo on the name on the reservationWe called the airline, who told us that justfly [redacted] would have to offer the name change with permission from the airlineWhen we spoke to the justfly***, whose call center seems to be located in Canada or the Philippines, we were met with extremely incompetent, unprofessional helpWe spent in total hours on the phone, and we were charged unauthorized fees which we were told were part of fixing the issueWe submitted a passport for proof of nameWhen we checked with the airline, there was no name change after daysWe had been told it would occur in hoursWe called customer service again, and we were greeted by ***, who spent hours with us on hold, supposedly calling the airlineHe was unable however to answer simple follquestions regarding what he asked the airline, and seemed to be misguided regarding what our requests wereIt sounded like he had not at all even spoke with them or attempted to call themHe kept
I booked flights with justfly.com on 26Sepfor an extended vacation with multiple stopsOn 29Octthey emailed me and requested a change in my itinerary and asked if this was acceptableAfter consideration I agreed to the changed on 14NovOn 28DecI received an email from just fly titled "immediate attention required", the body of the email said that my reservatios requiered immediate attention and to call the support departmentAfter 45min on hold the informed me that of my flights had been cancelled and that I would need to pay a fee to have them reinstatedI called the airline directly and they informed me that justfly cancelled my reservations on 14Nov in error and that I could not resolve the issue directly with the airline, that because justfly made the booking only they could resolve the issueThe problem is that justfly would need to pay a feeI called justfly back and after another hour on the line I finally spoke to a manager who confirmed that it wa
I had made a air/ car travel package purchase through Justfly***, in November, for travels in March to Miami, FloridaThe car rental agency that received the monies from my credit card was named Cartrawler***Upon arrival I learned that my car was reserved for 10:a.m., but my flight arrival was 1:p.mAs a result of this, they cancelled my reservation, and I no longer had a car rental, for my day vacation in Florida
Terrible travel agencyI was to fly to Bangkok through Taiwan on July 9th, 2018, on a ticket purchased through Justfly (with Eva Airlines)My Justfly booking number is [redacted] However, due to weather problems (a typhoon), my ticket was cancelledEva Airlines got me on a flight for the next day (July 10th) from SFO to Bangkok, but when I asked about my flight from Taipei to Bangkok, the airline told me that I had to speak with my travel agentI then called JustflyI spent nearly hours on the phone with various Justfly agents, including a supervisor named "***" (or "***", something close to this)I initially spoke with two agents, and both times I lost the connection (I do not have connection problems with any other person from the location where I made this call, only Justfly), both times I asked the agent to call me back if disconnected (since I had to wait minutes on hold the first time, and minutes the second), and both times the agent failed to call me back-even though they had my phone number [redacted] (the supervisor) later told me that one of the agents did try to reach me, and left this note in his daily notesHowever, my phone showed no account of his call, and certainly not a voicemail proving that he calledIt is not enough for an agent to simply leave a note in his records, the agent must actually call me such that my phone rings, and I then have an opportunity to answerIf the agent had entered my number and pressed "call," but the phone did not ring, then this does not constitute a "call." This is basic common senseNo such call cameCompletely unprofessional, inconsiderate, and unacceptableI thought that this might just be a problem with just the one agentHowever, I learned that this is a much bigger problem at Justfly[redacted] When I called back (late morning, Pacific Standard Time, USA), I asked to speak with a supervisorThe representative (***) finally got me on the phone with the supervisor, ***After being on the phone with [redacted] for two hours, explaining to [redacted] that I simply wanted to make sure that I had a seat on a flight from Taipei to Bangkok for July 11th evening, the best that he could do was to get me on a waitlist for this routeHowever, as I explained to ***, I had spoken earlier in the day with Eva Airlines, which said that I could get on a Thai Airways flight (leaving Taipei at 8:pm, arriving BKK 10:pm) under "class Q," and that Justfly merely needed to provide this information to Eva AirlinesBut when [redacted] supposedly related this information to Eva Airlines, he came back to tell me that I had only two options: Accept a refund for my ticket (which would have required me to spend an additional $to get a new flight through which I could arrive to BKK by on July 11th), or Put my name on a wait list (which at that point would have been very long)I told [redacted] that this was very inconsiderate of Justfly, especially since I had called over three hours earlier (and would have been much higher up the wait list if the agent had properly handled my case)I told [redacted] that there must be a problem here, and there must be a better option for meHe said that there was notAfter this, I then called back Eva AirlinesThey answered relatively quickly, and gave me a confirmed seat for the Taipei-BKK flight, with the same travel time as I mentioned aboveThey told me that they knew nothing about any kind of waitlist, and that they never said this to [redacted] at Justfly.com Eva Airlines then guaranteed me a seat for the 8:pm departure from Taipei on July 11th, without any chargesInterestingly, they also told me that Justfly is extremely difficult to deal with due to general incompetence and lack of care for their customersI made a complaint with Justly and asked for a small monetary compensationSo far no replyI will remove or update this post if there is a reply
Last fall my wife and I purchased RT tickets from Justfly [redacted] and cancelled due to an injuryWe each had $in credits after hefty cancellation and rebooking feesThis morning, Aug I was on the phone for about two hours rebooking for myselfThe staff member put me on hold several times to confirm the amount of credit and that it could be used for this purchase, that I had to put additional cost on my credit card then told me YES, the RT for Sept 9-was CONFIRMEDI was told that I would be getting an email restating all the details, and it did not comeI went online and put my reference number and last name in the FIND YOUR ITINERARY page, and got 'Invalid info" We held for another hour to talk with a supervisor, then was told "We would get a call back in no more than hours"No callI wrote them an email, no responseWhen my wife was booking her travel using her 50% of the credit, she was told it was approved, then cut off and did not receive the promised call back
For the first time ever I used [redacted] to book a ticket for my sister and family for their trip to BostonBut due to conflict of travel date, I had to cancel the reservation which, I did within hour of original bookingI also received a confirmation email stating my reservation has been fully canceledWhen I saw my credit card statement there was a charge of $from www.justfly.com and when I called them to inquire about the charge they say its a cancellation fee$per ticket and as I had booked for people it is $But when I was cancelling the ticket online it didn't say anything clearly like that besides as per FAA policy if one cancel reservation within hours there shouldn't be any chargeIt looks like www.justfly.com is deliberately misleading the customer and scam them with stupid fees which the
I purchased a round trip ticket to Italy (booking number [redacted] )It left July 7th and returned to Orlando JUly 15th (e ticket is [redacted] )Total cost for this ticket was $I informed them that my passport had been stolen in Rome the night before I was leavingI contacted the Italian police and US EmbassyI had to go to the US Embassy to get an emergency passportThey didn't open til after the flight took offI contacted British Airways and the female rep I spoke with said she was notating in my account that I would not be making the flight, the circumstances surrounding the delay and (after she put me on hold to check with i'm assuming her supervisor) that I would be able to get on another flight once I got to the airportMy husband who was in the US and also called and was on hold for an hour and got a hold of a repHe said he wanted to make sure once I got to the airport there wasn't additional paperwork I needed from the US Embassy or Ita
I booked a flight with justfly [redacted] on AugIwas scheduled to leave on Sepout of Fort LauderdaleI live in [redacted] Florida where Hurricane Irma hitWe were stranded for a week and couldn't get out due to floodingI had called them and United Airlines to let them know days after the stormThey told me because my flight was not cancel out if FtLauderdale that I would have to pay to cancel the flightI payed for the flightI not only got charged for a flight I could not make this AgencyThey charged me for the flight