My freind and I purchased airline tickets in feb to Paris and Amsterdam to fly on Dec 15, 2017-Jan 2, Unfortunately, we were not issued tickets due to my freind’s Dutch passport had a different name then on airline ticketWe were on phone with Justfly fir approximately hr to have them either correct nane or reissue ticketsThey did neitherThey would not give us a credit where th correct nameI wrote letter on Hanb1, and haven’t heard from themI cdljed them on Jan 5, and was on hold for over minutesI am requesting a total refund including all hotel charges and excursions
I called JustFly [redacted] on December 12, based off of an advertised price online that prompted the customer to call in for the dealI spoke with a representative who placed me on a series of holds, and when she finally confirmed a price that skyrocketed from $to $I deliberately said "No I do not want to proceed with the booking, cancel the reservation." I checked my statement a day later and my card was charged for a ticket I did not ask to purchaseI have called just fly several times and they continue to put me on a series of holdsI've spoken to different supervisors who promise to call me back and do notI refuse to give them my money for a ticket I did not agree toI am going to continue to call and hope that by filing this compliant it will help speed up the process of giving me my money back
Justfly [redacted] refused to change our flight after we were notified by our carrier TAP Portugal that the flight was canceled and needed to rebook through justflyAfter hours on the phone with justfly, we got no refund, no rebook, no confirmation number, levels of supervisors who had no access to email, and zero answersThos is $that we have lostFor what it is worth, this is the first complint I've ever filed in 30+ yearsThe situation was that had, and our hard earned money which we saved for our honeymoon is now gone, as is the flight
I would like to place a complaint against a transaction with Justfly [redacted] bought a ticket with Justfly [redacted] on 7/3/for $and also bought travel insuranceI canceled the tickets on October 5, and immediately they took money out of my checking account for cancellation penalty on October They also charged me a cancellation penalty feeThey have refused to issue a refund as promisedI have called them every two weeks since October and they keep telling me to waitI would like to file a complaint because they are not responsive and every time I am placed on hold the line is disconnectedI would like my refund as agreed for $812.16-the total ticket fees was $and so they have extracted over $from my checking account
My experience with Justfly was very frustrating and unacceptableI booked International tickets through Justfly[redacted] for myself and my fatherI called them to change one of the flights due to a medical emergency (death of a family member) and they repeatedly refused to help meThe agents including the supervisors were very indifferent to my situation, kept on telling me that they would call me back but never didAfter several hours of waiting to receive a call, I called them and explained my situation to different agents throughout days and none of them helped me either get on an earlier flight or refund any portion of my fareAll of the agents I spoke to lacked knowledge overall and were very unorganizedI wasted hours repeatedly calling them hoping they would help me with my emergency but in vainThey had zero empathy for my situationI am exhausted dealing with their agents who do not seem to comprehend what "emergency" means and how to help customer during an unforeseen circumstanceThey do not even speak English properly, worst customer service ever
This is regarding two travel insurance policies that I purchased from CSA through JustFlyPhone [redacted] Spoke with Jed at JustflySpoke with Dean at CSA Phone [redacted] ***CSA is the travel insurance provider that Justfly works withI asked the CSA Agent, Dean, to grant me a waiver and refund due to the fact that my travel dates are still over a month away from nowHe advised me to send an email to their exception team which I did on March 20, I have not received a response from themMany travel insurance providers allow you to cancel days before the start of your travelI am over a month away from my travel and have not claimed any amount against my policyI should be allowed to cancel this insurance policy because my travel agent was able to find a competitive rateJustfly is charging me $for coverage for May 13, and an additional charge of $for travel on April and 28, Chubb Travel on the other hand is charging only $for the e
I purchased some airplane tickets from justfly. I had to change the dates 4 days later and was told that if I paid 75 dollars I would receive a 291 credit, I did and then found out from American Airlines there was a 200 cancelation fee, Justfly then told me to rebook I would be charged an additional 200 dollars. they totally mislead me to where I paid 2 cancelation fees, For one with little money who wanted to see his older sister who had a recent heart surgery, this is unkind and wrong!
I purchased a ticket on JustFly.com and decided to cancel itWhen cancelling it, I was charged $and got a travel credit of $553.46; over phone, I specifically asked the operator whether I will be able to use my travel credits in late January 2019, and got an affirmative answerA week or two later I was trying to use my travel credits to book a flight departing in late January 2019; however, I was not able to book online because no matter which date I choose, the system did not return any flight to me for selectionI then called customer service, and the operator was able to confirm the existence of a few flights in late JanuaryAt that point, I asked the operator to book the flight, but she put me on hold and never returnedA few days later, I called again with the same purpose (booking a flight in late January using my travel credits); the operator was able to find the flight I intend to purchase, but she could not get the fare/price of the ticket, and thus I still could
3/19/Booked flights for people from Boston to Rome and paid with my credit cardBought flight insurance4/12/had to cancel flights for couple that was to travel with us for personal reasons but wanted to reschedule departure date with return flight staying the sameWas told to cancel flight for them, wait hours to reschedule and would get email detailing $446.89/per person creditWould be charged $per ticket for processing fee to rebook4/12/late night noted $charge from Just Fly on my credit card4/13/ [redacted] spoke with ***Was told email would be sentWas also told by Iram that the fee on my credit card should have been $for cancellation fee and $would be credited within 24-hoursSpent minutes on phone with her but she was not able to find satisfactory flights under $and flight arrival time in Rome would not give time to get to cruise terminal [redacted] kept trying to get me to agree to flights on 10/14/and give out my credit card i
I was to get on a plane they booked me that's emirates when they said it wasn't possible for me to vet on the plane due to time constraint at that time they assured me to get me on a direct flight next day to my first destinationAlthough when I almost finished talking to the lady voice on the other side of the phone suddenly the phone cut off and she called me back with another line in California asShe spoke she ask me to be on hold I believing shes finishing up my rebooking for the next flight am toldThe wait on the phone turned to a full hour and I realised something might be wrong then, when I hungged up and redialed the same number a representative from emirates told me not to call the line again advised me its not a just fly telephone numberAs I waited that night I happened to be hospitalized in a nearby medical facility where I stayed weeks unable to contact neither airlines nor my familyAfter I got out when I contacted justfly they denied me access to all the entire
On 20 june I booked air india ticket from justfly.com the price was shown to me $975.10 and when I checked my debit card statement there were two transactions one of $975.10 by the name of [redacted] and $15.95 by the name of justfly.com so I called them and asked why there are two transactions they started telling me that I have selected the seats that the reason we have charged you $15.95 which I was not informed during booking so decided to cancelled the ticket because I was eligible for full refund and within 30 minutes of booking I cancelled my booking. The Company representative told me I would get my refund within 2 - 10 business days. Now its been more 15 days they have refunded me only $15.95 when I call them and ask for refund they are not able to give me appropriate reason why the money is not yet reflected in my account .
We purchased a ticket in May for a flight on Nov returning on Nov In October we contacted [redacted] to have a change made to the departure date from Novto Nov The agent charged us $for the flight change and an additional $(administration) feeI was told that a change to the itinerary would be sent to our email as confirmationNo confirmation ever arrivedHowever, after checking the airline confirmation number, we saw that the flight was changed to Nov The departure flight was successfulHowever, on Nov when we arrived at the airport, the airline could not confirm we had a return flightThey stated that the booking agent [redacted] cancelled the reservation for the return flight! As a result, we paid the airline an additional $which included a $fee for purchasing the ticket at the airline counter
Hello, I talked with a representative at length yesterday regarding the insurance for my JustFly [redacted] tripDue to a death in the family I was unable to make my outbound flight from ChicagoIt was falsely communicated on my Justfly [redacted] account that my travel insurance was valid on the date of travelI purchased insurance on March 29th, 2016, but when I talked to a Justfly [redacted] representative on May 10th, 2016, he informed me that my card was not processed when an attempt to purchase insurance was madeBecause the insurance was not processed I've lost my entire round trip flight to London at a loss.I am asking for Justfly [redacted] to honor the insurance purchase or allow me to update my credit card info used to purchase travel insurance in order to reschedule my flight due to the following: Based on the data below: my account showed that travel insurance was active on the day of departure May 9th which would allow me the chance to make changes to my flight in the event of an emerg
We made a round trip reservation in April to fly from JFK, New York to New Delhi, India using Just Fly [redacted] for a family of four under reservation number [redacted] Just fly offered us a best price package with outbound flight with Aerofloat via Moscow and return flight with AirIndia via MumbaiRecently, we got a notification from Aerofloat about a major change to our itineraryWe contacted Just Fly about this change and they explained that Aerofloat made a major change to our itinerary and if we are not happy with the new plan, we can request a cancellation and a full refundWe looked at our options and considering that we could not work with the revised itinerary, we told Just Fly that they should cancel the entire trip as we cannot keep just the return flight if the outbound flight is getting cancelledThis is where Just Fly said that since the return flight does not have a change, if we want to cancel it we will have to pay $for Airline change fee and $for Just fly
On September 7th, 2017, I purchased flight tickets from justflyConfirmation # [redacted] As advertised and upon completion of purchase, the first checked in bag and carbag was free of chargeWhen attempted to check on at airport each passenger was charged $per checked -in bag, regardless of showing proof of pruchase that clearly stated free of charge agreement from justflyOnce back from the trip I contacted justfly to attempt to hey refund for chargesTheir costumer service department has been extremely unhelpful and even after multiple contacts; now going on two months after at least contact attempts, and over hrs spent each attempt, I have yet received a refund for what clearly should not have been charged to begin withIt has been extremely frustrating dealing with such incompetence and it would be very appreciated to have this issue resolvedEach conversation has been recorded per justfly costumer service department, if that has any validity confirmation
I spent $USD on a round trip ticket to Madrid from LA with justfly***I called the remote customer service department to find out what the cancellation fees would totalI was told $I accepted that and asked the representative to cancel the ticketThe next day (4/8/17), I had a charge on my credit card of $on top of the original amount of $I called the remote customer service again to find out whyI waited on the phone for mins and spoke to two representatives (one who claimed to be a supervisor- however was not located in the US) to be told that the airline (British Airways) charged a cancellation fee of $and justfly [redacted] charged me $separately for a total of $I would have never canceled the ticket had I know it was $($over what was quoted to me on the phone)I am now out $and I have been told I will receive $in two to three billing cycles (no one has explained how long a billing cycle is)I have reported justfly [redacted] for
On October 10th, I searched Google Flights and found what I thought was an incredible flight through JustFly. I was flying from Washington, DC to Amsterdam for a business trip in December. After a little bit of research about the airline, Icelandic Air, I booked the trip. Confirmation numbers were received via email and I was all set. On the morning of my flight, I started receiving odd emails from the airline about a strike (zero communication from JustFly). I thought it was weird, but after 3 emails in the span of about 2 hours, all seemed to be resolved. However, I did receive an email notifying me that my flight had been changed to DCA > via American Airlines PHL > AMS. Being an anxious traveler, I got to the airport about 4 hours before my flight - and I am LUCKY that I did. My original flight was from DCA > via JetBlue BOS > KEF > AMS, but since I didn't have any messages saying that it had changed back to that - I went to the American Airlines counter to check in.
This is also a refund issueOn 10/6/I purchased round trip tickets from Justfly[redacted] for $Later on that day I was sent an email with my receipt and an advertisement saying " With justflyyou can fully manage your booking online and at your convenience." and it gave a specific attention to the fact that you can change your flightI kept this in mind as a better offer may appearOn 10/a better offer did appear when I clicked "Change Ticket" on the itinerary I thought it was a "trade" for the round trip tickets that the search results provided listed as $and my original tickets listed at $Instead my original tickets information was erased except for the charge I was given and I instead of what was advertised was charged an additional $in modification fees and an additional $for the ticketsThe listed price was $more than I payed (after the modification fees) but the original price of the first round trip tickets did not go awayI called cu
I had to have emergency surgery and had complications after that surgery that prevented me from traveling. I provided letters from the doctor and spoke with multiple agents, as well as submitted multiple health request forms for reimbursement and never received them.
This company is the worstThey do not care about their customers at allThey gave me the wrong information about a flight which led me to purchase the ticketWhen I called because the airline told me that my ticket didn't include the baggage as the [redacted] agent had told me it did, they didn't want to admit their error at allThey kept repeating the same lines over and over againI had to pay over $extra because one of their agents gave me information, RIDICULOUS!
My freind and I purchased airline tickets in feb to Paris and Amsterdam to fly on Dec 15, 2017-Jan 2, Unfortunately, we were not issued tickets due to my freind’s Dutch passport had a different name then on airline ticketWe were on phone with Justfly fir approximately hr to have them either correct nane or reissue ticketsThey did neitherThey would not give us a credit where th correct nameI wrote letter on Hanb1, and haven’t heard from themI cdljed them on Jan 5, and was on hold for over minutesI am requesting a total refund including all hotel charges and excursions
I called JustFly [redacted] on December 12, based off of an advertised price online that prompted the customer to call in for the dealI spoke with a representative who placed me on a series of holds, and when she finally confirmed a price that skyrocketed from $to $I deliberately said "No I do not want to proceed with the booking, cancel the reservation." I checked my statement a day later and my card was charged for a ticket I did not ask to purchaseI have called just fly several times and they continue to put me on a series of holdsI've spoken to different supervisors who promise to call me back and do notI refuse to give them my money for a ticket I did not agree toI am going to continue to call and hope that by filing this compliant it will help speed up the process of giving me my money back
Justfly [redacted] refused to change our flight after we were notified by our carrier TAP Portugal that the flight was canceled and needed to rebook through justflyAfter hours on the phone with justfly, we got no refund, no rebook, no confirmation number, levels of supervisors who had no access to email, and zero answersThos is $that we have lostFor what it is worth, this is the first complint I've ever filed in 30+ yearsThe situation was that had, and our hard earned money which we saved for our honeymoon is now gone, as is the flight
I would like to place a complaint against a transaction with Justfly [redacted] bought a ticket with Justfly [redacted] on 7/3/for $and also bought travel insuranceI canceled the tickets on October 5, and immediately they took money out of my checking account for cancellation penalty on October They also charged me a cancellation penalty feeThey have refused to issue a refund as promisedI have called them every two weeks since October and they keep telling me to waitI would like to file a complaint because they are not responsive and every time I am placed on hold the line is disconnectedI would like my refund as agreed for $812.16-the total ticket fees was $and so they have extracted over $from my checking account
My experience with Justfly was very frustrating and unacceptableI booked International tickets through Justfly[redacted] for myself and my fatherI called them to change one of the flights due to a medical emergency (death of a family member) and they repeatedly refused to help meThe agents including the supervisors were very indifferent to my situation, kept on telling me that they would call me back but never didAfter several hours of waiting to receive a call, I called them and explained my situation to different agents throughout days and none of them helped me either get on an earlier flight or refund any portion of my fareAll of the agents I spoke to lacked knowledge overall and were very unorganizedI wasted hours repeatedly calling them hoping they would help me with my emergency but in vainThey had zero empathy for my situationI am exhausted dealing with their agents who do not seem to comprehend what "emergency" means and how to help customer during an unforeseen circumstanceThey do not even speak English properly, worst customer service ever
This is regarding two travel insurance policies that I purchased from CSA through JustFlyPhone [redacted] Spoke with Jed at JustflySpoke with Dean at CSA Phone [redacted] ***CSA is the travel insurance provider that Justfly works withI asked the CSA Agent, Dean, to grant me a waiver and refund due to the fact that my travel dates are still over a month away from nowHe advised me to send an email to their exception team which I did on March 20, I have not received a response from themMany travel insurance providers allow you to cancel days before the start of your travelI am over a month away from my travel and have not claimed any amount against my policyI should be allowed to cancel this insurance policy because my travel agent was able to find a competitive rateJustfly is charging me $for coverage for May 13, and an additional charge of $for travel on April and 28, Chubb Travel on the other hand is charging only $for the e
I purchased some airplane tickets from justfly. I had to change the dates 4 days later and was told that if I paid 75 dollars I would receive a 291 credit, I did and then found out from American Airlines there was a 200 cancelation fee, Justfly then told me to rebook I would be charged an additional 200 dollars. they totally mislead me to where I paid 2 cancelation fees, For one with little money who wanted to see his older sister who had a recent heart surgery, this is unkind and wrong!
I purchased a ticket on JustFly.com and decided to cancel itWhen cancelling it, I was charged $and got a travel credit of $553.46; over phone, I specifically asked the operator whether I will be able to use my travel credits in late January 2019, and got an affirmative answerA week or two later I was trying to use my travel credits to book a flight departing in late January 2019; however, I was not able to book online because no matter which date I choose, the system did not return any flight to me for selectionI then called customer service, and the operator was able to confirm the existence of a few flights in late JanuaryAt that point, I asked the operator to book the flight, but she put me on hold and never returnedA few days later, I called again with the same purpose (booking a flight in late January using my travel credits); the operator was able to find the flight I intend to purchase, but she could not get the fare/price of the ticket, and thus I still could
3/19/Booked flights for people from Boston to Rome and paid with my credit cardBought flight insurance4/12/had to cancel flights for couple that was to travel with us for personal reasons but wanted to reschedule departure date with return flight staying the sameWas told to cancel flight for them, wait hours to reschedule and would get email detailing $446.89/per person creditWould be charged $per ticket for processing fee to rebook4/12/late night noted $charge from Just Fly on my credit card4/13/ [redacted] spoke with ***Was told email would be sentWas also told by Iram that the fee on my credit card should have been $for cancellation fee and $would be credited within 24-hoursSpent minutes on phone with her but she was not able to find satisfactory flights under $and flight arrival time in Rome would not give time to get to cruise terminal [redacted] kept trying to get me to agree to flights on 10/14/and give out my credit card i
I was to get on a plane they booked me that's emirates when they said it wasn't possible for me to vet on the plane due to time constraint at that time they assured me to get me on a direct flight next day to my first destinationAlthough when I almost finished talking to the lady voice on the other side of the phone suddenly the phone cut off and she called me back with another line in California asShe spoke she ask me to be on hold I believing shes finishing up my rebooking for the next flight am toldThe wait on the phone turned to a full hour and I realised something might be wrong then, when I hungged up and redialed the same number a representative from emirates told me not to call the line again advised me its not a just fly telephone numberAs I waited that night I happened to be hospitalized in a nearby medical facility where I stayed weeks unable to contact neither airlines nor my familyAfter I got out when I contacted justfly they denied me access to all the entire
On 20 june I booked air india ticket from justfly.com the price was shown to me $975.10 and when I checked my debit card statement there were two transactions one of $975.10 by the name of [redacted] and $15.95 by the name of justfly.com so I called them and asked why there are two transactions they started telling me that I have selected the seats that the reason we have charged you $15.95 which I was not informed during booking so decided to cancelled the ticket because I was eligible for full refund and within 30 minutes of booking I cancelled my booking. The Company representative told me I would get my refund within 2 - 10 business days. Now its been more 15 days they have refunded me only $15.95 when I call them and ask for refund they are not able to give me appropriate reason why the money is not yet reflected in my account .
We purchased a ticket in May for a flight on Nov returning on Nov In October we contacted [redacted] to have a change made to the departure date from Novto Nov The agent charged us $for the flight change and an additional $(administration) feeI was told that a change to the itinerary would be sent to our email as confirmationNo confirmation ever arrivedHowever, after checking the airline confirmation number, we saw that the flight was changed to Nov The departure flight was successfulHowever, on Nov when we arrived at the airport, the airline could not confirm we had a return flightThey stated that the booking agent [redacted] cancelled the reservation for the return flight! As a result, we paid the airline an additional $which included a $fee for purchasing the ticket at the airline counter
Hello, I talked with a representative at length yesterday regarding the insurance for my JustFly [redacted] tripDue to a death in the family I was unable to make my outbound flight from ChicagoIt was falsely communicated on my Justfly [redacted] account that my travel insurance was valid on the date of travelI purchased insurance on March 29th, 2016, but when I talked to a Justfly [redacted] representative on May 10th, 2016, he informed me that my card was not processed when an attempt to purchase insurance was madeBecause the insurance was not processed I've lost my entire round trip flight to London at a loss.I am asking for Justfly [redacted] to honor the insurance purchase or allow me to update my credit card info used to purchase travel insurance in order to reschedule my flight due to the following: Based on the data below: my account showed that travel insurance was active on the day of departure May 9th which would allow me the chance to make changes to my flight in the event of an emerg
We made a round trip reservation in April to fly from JFK, New York to New Delhi, India using Just Fly [redacted] for a family of four under reservation number [redacted] Just fly offered us a best price package with outbound flight with Aerofloat via Moscow and return flight with AirIndia via MumbaiRecently, we got a notification from Aerofloat about a major change to our itineraryWe contacted Just Fly about this change and they explained that Aerofloat made a major change to our itinerary and if we are not happy with the new plan, we can request a cancellation and a full refundWe looked at our options and considering that we could not work with the revised itinerary, we told Just Fly that they should cancel the entire trip as we cannot keep just the return flight if the outbound flight is getting cancelledThis is where Just Fly said that since the return flight does not have a change, if we want to cancel it we will have to pay $for Airline change fee and $for Just fly
On September 7th, 2017, I purchased flight tickets from justflyConfirmation # [redacted] As advertised and upon completion of purchase, the first checked in bag and carbag was free of chargeWhen attempted to check on at airport each passenger was charged $per checked -in bag, regardless of showing proof of pruchase that clearly stated free of charge agreement from justflyOnce back from the trip I contacted justfly to attempt to hey refund for chargesTheir costumer service department has been extremely unhelpful and even after multiple contacts; now going on two months after at least contact attempts, and over hrs spent each attempt, I have yet received a refund for what clearly should not have been charged to begin withIt has been extremely frustrating dealing with such incompetence and it would be very appreciated to have this issue resolvedEach conversation has been recorded per justfly costumer service department, if that has any validity confirmation
I spent $USD on a round trip ticket to Madrid from LA with justfly***I called the remote customer service department to find out what the cancellation fees would totalI was told $I accepted that and asked the representative to cancel the ticketThe next day (4/8/17), I had a charge on my credit card of $on top of the original amount of $I called the remote customer service again to find out whyI waited on the phone for mins and spoke to two representatives (one who claimed to be a supervisor- however was not located in the US) to be told that the airline (British Airways) charged a cancellation fee of $and justfly [redacted] charged me $separately for a total of $I would have never canceled the ticket had I know it was $($over what was quoted to me on the phone)I am now out $and I have been told I will receive $in two to three billing cycles (no one has explained how long a billing cycle is)I have reported justfly [redacted] for
On October 10th, I searched Google Flights and found what I thought was an incredible flight through JustFly. I was flying from Washington, DC to Amsterdam for a business trip in December. After a little bit of research about the airline, Icelandic Air, I booked the trip. Confirmation numbers were received via email and I was all set. On the morning of my flight, I started receiving odd emails from the airline about a strike (zero communication from JustFly). I thought it was weird, but after 3 emails in the span of about 2 hours, all seemed to be resolved. However, I did receive an email notifying me that my flight had been changed to DCA > via American Airlines PHL > AMS. Being an anxious traveler, I got to the airport about 4 hours before my flight - and I am LUCKY that I did. My original flight was from DCA > via JetBlue BOS > KEF > AMS, but since I didn't have any messages saying that it had changed back to that - I went to the American Airlines counter to check in.
This is also a refund issueOn 10/6/I purchased round trip tickets from Justfly[redacted] for $Later on that day I was sent an email with my receipt and an advertisement saying " With justflyyou can fully manage your booking online and at your convenience." and it gave a specific attention to the fact that you can change your flightI kept this in mind as a better offer may appearOn 10/a better offer did appear when I clicked "Change Ticket" on the itinerary I thought it was a "trade" for the round trip tickets that the search results provided listed as $and my original tickets listed at $Instead my original tickets information was erased except for the charge I was given and I instead of what was advertised was charged an additional $in modification fees and an additional $for the ticketsThe listed price was $more than I payed (after the modification fees) but the original price of the first round trip tickets did not go awayI called cu
I had to have emergency surgery and had complications after that surgery that prevented me from traveling. I provided letters from the doctor and spoke with multiple agents, as well as submitted multiple health request forms for reimbursement and never received them.
This company is the worstThey do not care about their customers at allThey gave me the wrong information about a flight which led me to purchase the ticketWhen I called because the airline told me that my ticket didn't include the baggage as the [redacted] agent had told me it did, they didn't want to admit their error at allThey kept repeating the same lines over and over againI had to pay over $extra because one of their agents gave me information, RIDICULOUS!