Be aware of their hidden penalties.They charge your credit card after your call for cancellation right away! They charge my credit card $without a mention! star travel agency
I purchased airplane tickets through this agencyI was charged by selected carrier price for ticketsBut Justfly charged me $for "Other travel" When I contacted them about this charge I was told that they charged me for opportunity for seat selectionI was charged by airline for seat selection $per seat and during booking there was no indication that Justfly will charge me as well
I did purchased ticket using Justfly [redacted] they charged me $409. Then when I cancelled it they stoled from my debit card without my permission $150. When I asked them , why they did this they told that they will credited for my future fly on my account $389. I disputed through the bank, but bank failed dispute, and I didn’t get any cent neither from bank, no from Justfly [redacted] nor from Aeroflot. All the times even after dispute Justfly [redacted] representatives told me I have a credited amount and I can use it at anytime to make fly by this Aeroflot line. But right now they refused and still refusing to get for me ticket using my account explaining that I did dispute. Please force Justfly [redacted] to reimburse me my either my money back, don’t steal the money that Aeroflot returned to them to returns it by justfly to me or book the new ticket on same passenger-me by the same route and airlines. Please help me to do this [redacted]
JustFly [redacted] stipulated there is a modification fees for flight itenary changesWhen trying to modify the flight itenary, they are not willing to provide any available dates and are asking to cancel the flight and do a re-bookingI am afraid, that is not going to be possible for meThe problem I have currently is although I am willing to pay the modification fees, I suppose they don't have a way to re-schedule flights at all and are providing customers information about the sameThis relates to a degree of wrong-doing and not true to the rules and regulations prescribed for travel websites
I booked a flight with Justfly to go to Puerto Rico on November 11th to November 14th booking number [redacted] )Unbeknownst to me a hurricane severely hit the island shortly after my bookingI recently got in contact with Justfly for a complete refund of my booking and was told by one of their agents that they would refund my entire payment of $plus change within daysSeveral days passed and I recieve a phone call from Justfly stating their rep made a mistake in telling me I would get a complete refund because they can not get my money back from the airlineI informed them that I purchased my tickets through their agency not the airlines and this was not my problemThey refuse to refund my money and are giving me the run aroundPlease assist me with this issueIf any further information is needed please feel free to call meMy phone number is [redacted] Thank you
This concerns a flight I booked on justfly [redacted] I triple checked all the information before I submitted it, and when it was submitted and I looked it over, there was a misspelling in my last name and a messup on my wifes name informationI called 2x to talk to them about this, and they refused to change the information, but told me that I needed to cancel the flight, which I didThis was an international flight, and even letter mistake will stop a person from being able to board the planeCancelling the flight was bad enough, but they are charging me $dollars to do soTheir usual charge is $I was a repeat customer, and told them so, but I don't believe I should be charge ANYTHING for a clerical error which I believe was on their endThat being the case, I would like my $dollars backThis is no way to treat repeat customers, and if for some ridiculous reason I can't get it back I will not book another flight with this company...EVERI want to do business with them beca
I purchased an airline ticket from them to the [redacted] for $ [redacted] and also a $fee chargeDue to health issues, I can't goThe ticket is non refundable so I asked for creditJustfly.com said there is no credit and that I was out my moneyAfter several calls with this story, they changed their story and said the airline has to issue itI called the airline and they say credit is issued but it has to be by justfly.comAfter going back and forth numerous times, I checked the airlines site and it says their policy is justfly.com has toJustfly then changed their story and said they would issue it but on Aug when I spoke to [redacted] he said he would issue it and send an email confirming itNo email arrivedI checked on line, the ticket is still activeI called again today, spoke with ***, he said he would issue a refund, put me on hold for minutes and then hung up on meSo then I talked to [redacted] , livid because these people lie, lie, lie to avoid giving you yo
customer service and company policy are teriblemy mom admitted to emergency, had to fly back before return dateafter flying back, mom passed awaywhen I remember I have to contact justly for refund, had to call timesthe 1st agent beat around the bush, saying they cannot do anythingwhen I pushed for it, she finally give me email and ask me to provide death certificate and proof of relationcall jet airway directly, jet airway provide me their email and told me to call justfly and ask them to email the email jet airway about my situation and they will checkjet airways also told me to make sure justfly to cancel my fly as no showat this point , I already feel that i'm tossing around between these companiesbut I do as they said anywayscall justfly again, this time, the 2nd agent is rude and keep saying 'no' to whatever I requesti told him if he cannot help my case, let me talk to his supervisorhe said there's noone and there's an hour waiti ask to escalate my call to his supervisor and he keeps refusing to pass my case to his supervisorfinally he did it and I wait for a long time, no ringing or indication that the phone call is transfered, I think he just push hold buttoni hang up, call justfly againthis time I told the 3rd agent that I already called twice and she's my 3rd calli told her I know what kind of answer i'll get and just cut through the chasei ask her if I can talk to anyone who has authority to help the caseshe said to cancel the flight, I will have to pay cancellation feei told her who would be so [redacted] to do so just to pay cancellation fee and not getting a refundi gave up
In Regards to original complaint number [redacted] $refund for the improper booking of a three tickets on economy flight when booked on Justfly [redacted] as a economy plusThe Justfly [redacted] booking [redacted] I subsequently cancelled and rebooked the flight with the customer representative and was told in writing that I would recieve a check in 6-weeks to process the $in ticket cancellation fees charged by British Airways due to the mistake by Justfly***I was told by JustFly [redacted] in a letter on 10/24/the following exact words"Good Day, Thank you for your messageAs discussed with our Customer Care Representative, due to a system error, the class of service was booked in errorWe have put the refun in process and you should be receiving the funds within 6-weeksThere is no action required on our part, so we consider this file resolved on our endShould you have any additional questions, please do not hesitate to contact our Support CenterRegards, Customer Care Team
I just ordered tickets from Justfl [redacted] and I am getting really concerned because I found a site that says they may be just a mileage broker and that another company, Flighthu***, is TERRIBLE and cheats people out of money as well as cancelling their flights for no reason at all! I was searching for a deal on a flight ticket, justfl [redacted] came up with the flight I was interested in and so I booked it A few weeks later I got an email from them saying: "Dear Customer, An Airline has made a change(s) to your itinerary for Reservation [redacted] You must contact us as soon as possible at [redacted] to discuss the change and confirm your new flight optionsFailure to contact us could result in complications with your trip) In addition, it is your responsibility to verify your itinerary directly with the Airline hours prior to your scheduled departure(s) to ensure that your flight information or itinerary hasn't changed Please call us at [redacted] as we will be happy to work with you to rectify the situation, and thank you again for your choosing Justfl [redacted] Sincerely, The justfl [redacted] Team" Now when I call justfl [redacted] I can not connect to customer service (I actually waited hours because they said, they was having high volumn of call, more than 10-people ahead of meNot once but three times I called) OK, I thought how about I'll just select option 1, which is for a new reservationWhen I started to tell the operator about my concern, she said she would connect me and that I should have selected option After a long I hung up and called backGuess what? Still no answerThere's someone on option but no answer on option Am I wrong or is there something very suspicious going on here? I don't know how their review on Google play store rated above score I wish I read their Revdex.com before I purchased the ticketsNow I lost lost over $that I worked hard for and couldn't get it back
Unfortunately, I was not able to submit this review with ZERO STARSJustFly is an absolute scam and should NEVER be usedI booked a flight on the website only to (by chance) wake up in the middle of the night and see an email saying they cancelled my reservationI called them immediately and they said it was a bank issueI called my bank who said that they received the initial fee and approved it but never received the full ticket fee, after which JustFly cancelled the charge for no reasonI called JustFly back and the agent fumbled around trying to help me rebook the reservationWe found the flight and booked it TOGETHEROn review of my itinerary a week to my travel, I noticed that they put me on the wrong leg of one of the flights! I called JustFly and spoke to agents and a supervisor to tell them I needed them to put me back on the original leg that they cancelled for no reasonThey told me that they could reinstate my old reservation (THAT THEY CANCELLED) for a change fee and price ticket difference (mind you, the second time I called to rebook my flight, they charged me slightly more than the first flight they cancelled.) On top of that, they are trying to tell me that I wasn't on the phone with an agent at IN THE MORNING working out a solution to their mistake and that I completely booked the second flight on my own on the websiteFinally, I asked them point blank to clarify that they were taking no responsibility for canceling my original flight and getting me into this messAfter he has nothing left to say, Supervisor [redacted] (employee number ***), said "no, we are not taking responsibility." Teaches me to use a site like JustFly to get a dealNot worth it at allFirst and last time
My flight wuth my year old son was cancelled by tge airlineJustfly did not clearly unform me of the cancellationTgey emailed me about a "change" to the itinerary, but not tgat the flight is cancelledThey were not helpful in seeking alternative options in this situation
Worst Experience of my life, using justfly [redacted] booked my flight from Seattle to India and return - Air Canada I applied for the transit visa and the approval came late and I was not able to make for the flightI called justfly for cancellationThey said they will charge in $per ticket cancellation charges also they wont be able to refund the money and instead will give me credit points and that to I can use these points only for air canada and no other flightthan they told me that they will also charge me $more for rebooking the flight plus the cost difference of the new flight and when I asked them to search for the flights with new dates they came up with flights which were $700- $more than what I paid for my flightI found weird thing that I see same flight at cheaper price on the air canada flightand when I brought that in there notice they said thats how is worksthey are just there to loot peoplethan I know more about this company I searched google that is company is a milage broker and has very bad customer reviewsthey were looting me for another $to book a new flightI will really suggest to everyone please don't buy tickets from this companythey will just loot all your hard earn money
I booked with Justfly [redacted] and it said hour free cancellation, I made this reservation for my daughter, June 16th at 1:pm, today I wanted to cancel it is June 17th 11:PMThe day I made my reservation I called in and talked to a sales representative and asked her specifically that if I was too cancelled would I be able to cancel with no such penaltyShe told me that there would be not fees at all and that I would get my money back, no problemToday I had to forcefully cancel my flight because Panama (which is where we were flying) is having a flu epidemic that is fatal to children and elders, my daughter is a child and I did not want her to be exposed to thatAll in all I called before the hours and I was charged $75! The website and sales team said I would not be charged at all if I cancelled before hours !
On September 20th, I booked an outgoing flight to Denpansar Bali, Indonesia from San Francisco with Justfly***It was scheduled for November 19th with a short layover in Taipei on the 20th with a connecting flight on the 20th arriving in Bali on the 20thI received a email notification from JustFly [redacted] that my Itinerary [redacted] has been changedThat change being that the connecting flight leaving Taipei on the 20th was cancelled and I was put on a connecting flight leaving Taipei on November 21st, I initially called Justfly.com on October 14th, at 6:to inquire about the possibility of a connecting flight from Taipei on November 20thThe customer service rep told me that' they were going to submit a request to the airlines and that takes 24-hours for a responseI was feeling uneasy about that phone call so I made consecutive calls on October 15th at 11:36pm, October 18th, 12:36am,( after the hour waiting period) October 19th, 8:10am and finally a cal
hello all just got done with a flight booked by justfl [redacted] and personaly will never use them again 1st got too air port check in try getting boarding passes and they cant be found do to wrong info of flight we were to go from R.U.D NCTO HOUSTON HOBBY TXinstead of going to hobby airport where we were supose to be we end up at bush inter airport for had no time to get fix as problems came at check in so take the flight end up hrs from where we needed to be trying figure out how to now get 3hrs further as land in tx I call the justfly.com let them know they missed things up get rude customer service from start then by end of convesation they say oh we will fix this then proceed to tell me they wanted another per ticket to make my flight home from the right airport as they messed up the booking to begain with .......I snapped words of advise agents baerly speak english and are just down right rude PLEASE FOLKS NEVER USE THIS COMPANY TO BOOK A FLIGHT
A Mean Spirited Company - I am now a big negative Net Promoter The cost the same as America Airline; so no cheaper than normalCustomer service: I brought a ticket for my son because my mother was sickWhen she stopped eating and drinking we needed to changed flights, for dollars they changes the flightNOTE: the price of the flight was the same; the change fee is cheaper at America AirlinesI get it that that is the cost of doing business but they acted like they were doing my a favor and helping me out in a tough situationJust tell me like it is but don't play me
Company claims that Turkish Airlines limits them from refunding my flight ticketsI contacted Turkish Airlines and they stated that they have no such limitations and that I should be able to receive my refundAfter calling JustFly [redacted] back, they stated that all tickets are non-refundableI was not made aware of this prior to contacting JustFly.comIn my email, the information I have about cancellation states: "Cancellations: If your fare allows for cancellations, a minimum fee of $USD per passenger will be charged upon cancellation, and an airline fee will be applied at the time of rebookingIf permitted by the airline, the remaining funds may be available within one year of original ticket issuance." JustFly [redacted] now claims that their terms and conditions supersede that statement and that they will be keeping my $I have contacted my bank to report them as fraudulentThey also have a toll free phone number listed on their website: [redacted] When I called them,
I had purchased a round-trip ticket from the US to Korea using Justfly.com through [redacted] , and my scheduled date of return was May 20thI received changes to my itinerary regarding my flight back to the US in March and immediately proceeded to call them to resolve the issueUnfortunately, Justfly.com continued to cancel and reissue my ticket throughout all of March to May (at least six different times) and even on the day of my flight on May 20th, were not able to provide me with a ticket back to the USI had called with increasing frequency and urgency as the date of my flight back to the US approached, but Justfly's representatives refused to speak to me or transfer me to their schedule changes department, telling me to wait 24-hours for my new electronic ticket to arriveI had been told this different times ever since April and when it finally seemed I was not getting a ticket, an agent finally gave me the number to [redacted] saying I can try to contact one of the airplane
Back in November 2017, I booked a flight with this company The reason was that my sister was sick and dying As I was cancelling the flight, the operator told me that I could use my credit for a future flght but I needed to pay an additional $150, I was not told that I there were restrictions or that I had to pay extra for future flights My understanding was that I could use the credit I was going to be given for future travel I agree and paid the additional fee I received an email indicating that I have a credit and I tried many times (over times) to book a flight using their website Every single time, I get an announcement indicating that there are no flights available This contradicts their website sine I was looking at flights on the same days that I was trying to book a flight with my credit Therefore, I tried calling the number to book my flight The personnel answering the number are unable to help me I have been transferring to managers time
Be aware of their hidden penalties.They charge your credit card after your call for cancellation right away! They charge my credit card $without a mention! star travel agency
I purchased airplane tickets through this agencyI was charged by selected carrier price for ticketsBut Justfly charged me $for "Other travel" When I contacted them about this charge I was told that they charged me for opportunity for seat selectionI was charged by airline for seat selection $per seat and during booking there was no indication that Justfly will charge me as well
I did purchased ticket using Justfly [redacted] they charged me $409. Then when I cancelled it they stoled from my debit card without my permission $150. When I asked them , why they did this they told that they will credited for my future fly on my account $389. I disputed through the bank, but bank failed dispute, and I didn’t get any cent neither from bank, no from Justfly [redacted] nor from Aeroflot. All the times even after dispute Justfly [redacted] representatives told me I have a credited amount and I can use it at anytime to make fly by this Aeroflot line. But right now they refused and still refusing to get for me ticket using my account explaining that I did dispute. Please force Justfly [redacted] to reimburse me my either my money back, don’t steal the money that Aeroflot returned to them to returns it by justfly to me or book the new ticket on same passenger-me by the same route and airlines. Please help me to do this [redacted]
JustFly [redacted] stipulated there is a modification fees for flight itenary changesWhen trying to modify the flight itenary, they are not willing to provide any available dates and are asking to cancel the flight and do a re-bookingI am afraid, that is not going to be possible for meThe problem I have currently is although I am willing to pay the modification fees, I suppose they don't have a way to re-schedule flights at all and are providing customers information about the sameThis relates to a degree of wrong-doing and not true to the rules and regulations prescribed for travel websites
I booked a flight with Justfly to go to Puerto Rico on November 11th to November 14th booking number [redacted] )Unbeknownst to me a hurricane severely hit the island shortly after my bookingI recently got in contact with Justfly for a complete refund of my booking and was told by one of their agents that they would refund my entire payment of $plus change within daysSeveral days passed and I recieve a phone call from Justfly stating their rep made a mistake in telling me I would get a complete refund because they can not get my money back from the airlineI informed them that I purchased my tickets through their agency not the airlines and this was not my problemThey refuse to refund my money and are giving me the run aroundPlease assist me with this issueIf any further information is needed please feel free to call meMy phone number is [redacted] Thank you
This concerns a flight I booked on justfly [redacted] I triple checked all the information before I submitted it, and when it was submitted and I looked it over, there was a misspelling in my last name and a messup on my wifes name informationI called 2x to talk to them about this, and they refused to change the information, but told me that I needed to cancel the flight, which I didThis was an international flight, and even letter mistake will stop a person from being able to board the planeCancelling the flight was bad enough, but they are charging me $dollars to do soTheir usual charge is $I was a repeat customer, and told them so, but I don't believe I should be charge ANYTHING for a clerical error which I believe was on their endThat being the case, I would like my $dollars backThis is no way to treat repeat customers, and if for some ridiculous reason I can't get it back I will not book another flight with this company...EVERI want to do business with them beca
I purchased an airline ticket from them to the [redacted] for $ [redacted] and also a $fee chargeDue to health issues, I can't goThe ticket is non refundable so I asked for creditJustfly.com said there is no credit and that I was out my moneyAfter several calls with this story, they changed their story and said the airline has to issue itI called the airline and they say credit is issued but it has to be by justfly.comAfter going back and forth numerous times, I checked the airlines site and it says their policy is justfly.com has toJustfly then changed their story and said they would issue it but on Aug when I spoke to [redacted] he said he would issue it and send an email confirming itNo email arrivedI checked on line, the ticket is still activeI called again today, spoke with ***, he said he would issue a refund, put me on hold for minutes and then hung up on meSo then I talked to [redacted] , livid because these people lie, lie, lie to avoid giving you yo
customer service and company policy are teriblemy mom admitted to emergency, had to fly back before return dateafter flying back, mom passed awaywhen I remember I have to contact justly for refund, had to call timesthe 1st agent beat around the bush, saying they cannot do anythingwhen I pushed for it, she finally give me email and ask me to provide death certificate and proof of relationcall jet airway directly, jet airway provide me their email and told me to call justfly and ask them to email the email jet airway about my situation and they will checkjet airways also told me to make sure justfly to cancel my fly as no showat this point , I already feel that i'm tossing around between these companiesbut I do as they said anywayscall justfly again, this time, the 2nd agent is rude and keep saying 'no' to whatever I requesti told him if he cannot help my case, let me talk to his supervisorhe said there's noone and there's an hour waiti ask to escalate my call to his supervisor and he keeps refusing to pass my case to his supervisorfinally he did it and I wait for a long time, no ringing or indication that the phone call is transfered, I think he just push hold buttoni hang up, call justfly againthis time I told the 3rd agent that I already called twice and she's my 3rd calli told her I know what kind of answer i'll get and just cut through the chasei ask her if I can talk to anyone who has authority to help the caseshe said to cancel the flight, I will have to pay cancellation feei told her who would be so [redacted] to do so just to pay cancellation fee and not getting a refundi gave up
In Regards to original complaint number [redacted] $refund for the improper booking of a three tickets on economy flight when booked on Justfly [redacted] as a economy plusThe Justfly [redacted] booking [redacted] I subsequently cancelled and rebooked the flight with the customer representative and was told in writing that I would recieve a check in 6-weeks to process the $in ticket cancellation fees charged by British Airways due to the mistake by Justfly***I was told by JustFly [redacted] in a letter on 10/24/the following exact words"Good Day, Thank you for your messageAs discussed with our Customer Care Representative, due to a system error, the class of service was booked in errorWe have put the refun in process and you should be receiving the funds within 6-weeksThere is no action required on our part, so we consider this file resolved on our endShould you have any additional questions, please do not hesitate to contact our Support CenterRegards, Customer Care Team
I just ordered tickets from Justfl [redacted] and I am getting really concerned because I found a site that says they may be just a mileage broker and that another company, Flighthu***, is TERRIBLE and cheats people out of money as well as cancelling their flights for no reason at all! I was searching for a deal on a flight ticket, justfl [redacted] came up with the flight I was interested in and so I booked it A few weeks later I got an email from them saying: "Dear Customer, An Airline has made a change(s) to your itinerary for Reservation [redacted] You must contact us as soon as possible at [redacted] to discuss the change and confirm your new flight optionsFailure to contact us could result in complications with your trip) In addition, it is your responsibility to verify your itinerary directly with the Airline hours prior to your scheduled departure(s) to ensure that your flight information or itinerary hasn't changed Please call us at [redacted] as we will be happy to work with you to rectify the situation, and thank you again for your choosing Justfl [redacted] Sincerely, The justfl [redacted] Team" Now when I call justfl [redacted] I can not connect to customer service (I actually waited hours because they said, they was having high volumn of call, more than 10-people ahead of meNot once but three times I called) OK, I thought how about I'll just select option 1, which is for a new reservationWhen I started to tell the operator about my concern, she said she would connect me and that I should have selected option After a long I hung up and called backGuess what? Still no answerThere's someone on option but no answer on option Am I wrong or is there something very suspicious going on here? I don't know how their review on Google play store rated above score I wish I read their Revdex.com before I purchased the ticketsNow I lost lost over $that I worked hard for and couldn't get it back
Unfortunately, I was not able to submit this review with ZERO STARSJustFly is an absolute scam and should NEVER be usedI booked a flight on the website only to (by chance) wake up in the middle of the night and see an email saying they cancelled my reservationI called them immediately and they said it was a bank issueI called my bank who said that they received the initial fee and approved it but never received the full ticket fee, after which JustFly cancelled the charge for no reasonI called JustFly back and the agent fumbled around trying to help me rebook the reservationWe found the flight and booked it TOGETHEROn review of my itinerary a week to my travel, I noticed that they put me on the wrong leg of one of the flights! I called JustFly and spoke to agents and a supervisor to tell them I needed them to put me back on the original leg that they cancelled for no reasonThey told me that they could reinstate my old reservation (THAT THEY CANCELLED) for a change fee and price ticket difference (mind you, the second time I called to rebook my flight, they charged me slightly more than the first flight they cancelled.) On top of that, they are trying to tell me that I wasn't on the phone with an agent at IN THE MORNING working out a solution to their mistake and that I completely booked the second flight on my own on the websiteFinally, I asked them point blank to clarify that they were taking no responsibility for canceling my original flight and getting me into this messAfter he has nothing left to say, Supervisor [redacted] (employee number ***), said "no, we are not taking responsibility." Teaches me to use a site like JustFly to get a dealNot worth it at allFirst and last time
My flight wuth my year old son was cancelled by tge airlineJustfly did not clearly unform me of the cancellationTgey emailed me about a "change" to the itinerary, but not tgat the flight is cancelledThey were not helpful in seeking alternative options in this situation
Worst Experience of my life, using justfly [redacted] booked my flight from Seattle to India and return - Air Canada I applied for the transit visa and the approval came late and I was not able to make for the flightI called justfly for cancellationThey said they will charge in $per ticket cancellation charges also they wont be able to refund the money and instead will give me credit points and that to I can use these points only for air canada and no other flightthan they told me that they will also charge me $more for rebooking the flight plus the cost difference of the new flight and when I asked them to search for the flights with new dates they came up with flights which were $700- $more than what I paid for my flightI found weird thing that I see same flight at cheaper price on the air canada flightand when I brought that in there notice they said thats how is worksthey are just there to loot peoplethan I know more about this company I searched google that is company is a milage broker and has very bad customer reviewsthey were looting me for another $to book a new flightI will really suggest to everyone please don't buy tickets from this companythey will just loot all your hard earn money
I booked with Justfly [redacted] and it said hour free cancellation, I made this reservation for my daughter, June 16th at 1:pm, today I wanted to cancel it is June 17th 11:PMThe day I made my reservation I called in and talked to a sales representative and asked her specifically that if I was too cancelled would I be able to cancel with no such penaltyShe told me that there would be not fees at all and that I would get my money back, no problemToday I had to forcefully cancel my flight because Panama (which is where we were flying) is having a flu epidemic that is fatal to children and elders, my daughter is a child and I did not want her to be exposed to thatAll in all I called before the hours and I was charged $75! The website and sales team said I would not be charged at all if I cancelled before hours !
On September 20th, I booked an outgoing flight to Denpansar Bali, Indonesia from San Francisco with Justfly***It was scheduled for November 19th with a short layover in Taipei on the 20th with a connecting flight on the 20th arriving in Bali on the 20thI received a email notification from JustFly [redacted] that my Itinerary [redacted] has been changedThat change being that the connecting flight leaving Taipei on the 20th was cancelled and I was put on a connecting flight leaving Taipei on November 21st, I initially called Justfly.com on October 14th, at 6:to inquire about the possibility of a connecting flight from Taipei on November 20thThe customer service rep told me that' they were going to submit a request to the airlines and that takes 24-hours for a responseI was feeling uneasy about that phone call so I made consecutive calls on October 15th at 11:36pm, October 18th, 12:36am,( after the hour waiting period) October 19th, 8:10am and finally a cal
hello all just got done with a flight booked by justfl [redacted] and personaly will never use them again 1st got too air port check in try getting boarding passes and they cant be found do to wrong info of flight we were to go from R.U.D NCTO HOUSTON HOBBY TXinstead of going to hobby airport where we were supose to be we end up at bush inter airport for had no time to get fix as problems came at check in so take the flight end up hrs from where we needed to be trying figure out how to now get 3hrs further as land in tx I call the justfly.com let them know they missed things up get rude customer service from start then by end of convesation they say oh we will fix this then proceed to tell me they wanted another per ticket to make my flight home from the right airport as they messed up the booking to begain with .......I snapped words of advise agents baerly speak english and are just down right rude PLEASE FOLKS NEVER USE THIS COMPANY TO BOOK A FLIGHT
A Mean Spirited Company - I am now a big negative Net Promoter The cost the same as America Airline; so no cheaper than normalCustomer service: I brought a ticket for my son because my mother was sickWhen she stopped eating and drinking we needed to changed flights, for dollars they changes the flightNOTE: the price of the flight was the same; the change fee is cheaper at America AirlinesI get it that that is the cost of doing business but they acted like they were doing my a favor and helping me out in a tough situationJust tell me like it is but don't play me
Company claims that Turkish Airlines limits them from refunding my flight ticketsI contacted Turkish Airlines and they stated that they have no such limitations and that I should be able to receive my refundAfter calling JustFly [redacted] back, they stated that all tickets are non-refundableI was not made aware of this prior to contacting JustFly.comIn my email, the information I have about cancellation states: "Cancellations: If your fare allows for cancellations, a minimum fee of $USD per passenger will be charged upon cancellation, and an airline fee will be applied at the time of rebookingIf permitted by the airline, the remaining funds may be available within one year of original ticket issuance." JustFly [redacted] now claims that their terms and conditions supersede that statement and that they will be keeping my $I have contacted my bank to report them as fraudulentThey also have a toll free phone number listed on their website: [redacted] When I called them,
I had purchased a round-trip ticket from the US to Korea using Justfly.com through [redacted] , and my scheduled date of return was May 20thI received changes to my itinerary regarding my flight back to the US in March and immediately proceeded to call them to resolve the issueUnfortunately, Justfly.com continued to cancel and reissue my ticket throughout all of March to May (at least six different times) and even on the day of my flight on May 20th, were not able to provide me with a ticket back to the USI had called with increasing frequency and urgency as the date of my flight back to the US approached, but Justfly's representatives refused to speak to me or transfer me to their schedule changes department, telling me to wait 24-hours for my new electronic ticket to arriveI had been told this different times ever since April and when it finally seemed I was not getting a ticket, an agent finally gave me the number to [redacted] saying I can try to contact one of the airplane
Back in November 2017, I booked a flight with this company The reason was that my sister was sick and dying As I was cancelling the flight, the operator told me that I could use my credit for a future flght but I needed to pay an additional $150, I was not told that I there were restrictions or that I had to pay extra for future flights My understanding was that I could use the credit I was going to be given for future travel I agree and paid the additional fee I received an email indicating that I have a credit and I tried many times (over times) to book a flight using their website Every single time, I get an announcement indicating that there are no flights available This contradicts their website sine I was looking at flights on the same days that I was trying to book a flight with my credit Therefore, I tried calling the number to book my flight The personnel answering the number are unable to help me I have been transferring to managers time