JPMorgan Chase Credit Card

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 29, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 3, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 17, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I don't accept this answer as no one can provide an original document to with my signature. They cited an email address as verified to be me, when that is absolutely false. This was never my email account and was opened by the email account holder years prior meeting me. I have never had access to that email account. They are not removing this from my credit record they simply edited the record to indicate date corrections. This is not a fair resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 It's really funny that chase responded to the Revdex.com:
''This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the
consumer on June 27, 2016.'
But almost every thing, except my name, written in their letter was inaccurate!
1. The Card number subject to the complaint was my old credit card number and it was mentioned incorrectly!
2. They mentioned that 'They (Chase) was unable to approve the transaction from the merchant based on their location'. but they failed to mention the location of the merchant (GLWIZ.com) in their response!
3. The old account was closed in June 11, not June 13 (as they mentioned in their response), due to the issue with the GLWIZ transaction and not due to the BESTBUY transaction and a new number was issued!
4. When I spoke to [redacted]'s supervisor, Mr. [redacted] a few days after talking to [redacted], I thought we had a very productive conversation and using some documents, I could convince him that unlike what [redacted] believed, the location of the Merchant, could not be any issue to approve the transaction!
5. Unlike what [redacted] mentioned, Mr. [redacted] could not even see any authorization request from GLWIZ to deny or approve, and as a joke, I mentioned to him that perhaps [redacted], is related to the FBI, that she could see some transaction requests that her supervisor could not see!
6. I provided some documents by e-mail and I believe that Mr. [redacted] was fully convinced that the location of the merchant could not be an issue, since the Revdex.com's website also indicates that GLWIZ is based iin Ontario Canada. Furthermore, if it had been an issue, my other Visa Credit card (From another Bank) should also have had issue with the transaction, but it did go through ther first time I tried!
6. EXTREMELY IMPORTANT: Since [redacted] claims that the location of the merchant has caused the approval issue, she MUST specify the location of the Merchant so I will be informed 'in writing' which countries are eligible to use this card!
 
I need an ACCURATE response from a 'literate' person at Chase!
 
 
 
 
 
 
 
 
Regards,
[redacted]

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 1, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 8, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 16, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There is nothing that they are saying that they can and will do. I have a attorney in the matter at this point. I offered them the police report in which it shows how 2 guys are trying to use my cards at a gas station.  This wallet was lost in a public place and anyone could use it. Chase advised me that the police evidence is what I need to prosecute the people. We dont even know who the guys are.  So I am having to pay $1071.00 from my hard earned money to them.  I setup to pay them before they close the account but the attorneys will be getting them back for more. This has caused my family a hardship right now and myself am on short term disability leave from work due to a illness.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 4, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly witou.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Chase Bank has not contacted me yet with a resolution.  I spoke with a rep today who said they will call me within a few days with a resolution
Regards,

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 21, 2014. They should receive our correspondence within 5 to 7 business days.  In...

order to protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I am unable to review the response. Please resend. 
Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 10, 2015. They should receive our correspondence within 5 to 7 business days.  In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 25, 2015. They should receive our correspondence within 5 to 7 business days.  In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
PLEASE PROVIDE A COPY OF THE RESPONSE DIRECTLY TO THE Revdex.com IN ELECTRONIC FORMAT. I HAVE NOT YET RECEIVED THEIR RESPONSE IN THE POSTAL MAIL.
Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 11, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I PURCHASED NEW LED LIGHTS FOR $ 150.  11/23/2015 I put car to auto repair PDL enterprises inc for service.  PDL auto mechanic tested the LED lights and found that they did not work and replaced them.  I include the documentation of PDL repair dated 11/25/2015 in which PDL also replaced other lights that were not working.  THis I paid $ 128.91 to repair. 
    The faulty LED lights were returned to Kandy Kustomz.  Kandy Kustomz purchased a new set of let lights to be installed a week later.  The second set of new LED lights were picked up on Jan 13, 2016(The car had been left since 12/21 because Kandy Kustomz was closed thru the holidays and they would paint a bumper over again)  I took this car directly to PDL mechanic on Jan 13.  1/19/2016 I returned too pdl to pick up car.   [redacted], the owner of PDL, said the 2nd pair of led lights did NOT work and he installed a 3rd set of LED lights he purchased[redacted] said he attempted to return the 2nd set of led to Kandy Kustomz on Jan 18 or 19th, but Vince, one of owners, refused to take them back and give us a refund.  The cost of the 2nd set of LED lights from Kandy Kustomz is $ 83.  I include documentation of this work done aby PDL dated 2/3/2016 which included replacing the 2nd set of LED lights from Kandy Kustomz that were faulty.  Note to Chase cardmember services:  these LED lights installed were brand new.  the 1st set did not work right away.  The second set were on the car 5 days and also never worked.  I never drove this car with the Kandy Kustomz lights working.!!  I still have the 2nd pair of LED lights in my possession, because Kandy Kustomz would not give us a refund.  Note to Chase cardmember Services:  Warranty for new parts from Advanced Auto Parts is 90 days.  I include documentation of this.  I sent this document to Chase before & from the bank itself.(later note that I can't attach but 4 items)  New warranty for Volkswagen Carefree warranty is 12 months.  The new part warranty from Ford motor co is now 24 months.  I did include this documentation.  To conclude:  We should conclude that the New LED lights installed by Kandy Kustomz Paint Shop never worked.  Both 1st and 2nd time.   I am entitled to my chargeback and chase should be explaining this to the merchant.  To conclude:  If you would read my original complaint, you will see that in the state of Texas,  there is a 24 month warranty of merchantability on new parts.  In the State of Texas.  This is Texas.  In Texas we have the right to have new parts work as ordered, and if they do not work, I have right to return them.  Revdex.com should explain this to Chase executive Office.    I am the account holder and I have sent all the supporting documentation about this dispute as requested on 3/21/2016.  In addition Chase Consumer Banking of El Paso faxed the same documents for verification.  They were sent from Chase 11391 Montwood dr in El paso by Javier A [redacted] relationship banker nmis id 513630.  Even though C hase specialist [redacted] sent request dated 3/21/2016 that was received by cardholder on 3/31/2016 a Friday requesting me to return my response by 4/3/2016,  because she stated it was a time-sensitive matter.  Chase service letter dated 5/6/2016 [redacted] stated that "you dispute the charge because you believed that the merchant was issuing a credit to your account and no credit was received. "  This is not true.  This was made up to Specialist [redacted]. !!  Chase Service letter dated 6/6/2016 stated that Chase service confirmed previous finding that no billing error occored.  "When we contacted the merchant to request a credit to your account, they advised us that the LED lights were not defective.  We were not able to provide documentation or a second opinion letter to support that the lights were defective in order to compel the merchant to issue a refund."  This may be how Chase thinks and works,  but none of this is true !!  I provided all the supporting documentation from myself and Chase Consumer Banking [redacted] in El Paso.   We faxedthe same documentation.  I faxed to [redacted]  Mr [redacted] faxed to another fax # he was given.  However Chase does not verify receiving faxes until 24 hours later the next day.   Is this a Chase ongoing problem that leads to Chase misunderstanding?  There is a precedent here in that this merchant Kandy Kustomz Auto Collision had a previous billing dispute from Citi Cards that was resolved in favor of this cardholder on February 25, 2016.  This was involving a charge of $ 1,347.70 dated 9/28/2015. !!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
This complaint is not "adequately resolved".
I did not accept Chase's letter of explanation... and Revdex.com did not wait for Chase to respond.
Chase is ignoring banking laws (specifically HR 922) which allows debt to legally set off through electronic funds transfers. I have documented their acceptance of my payments, which they LATER claimed to reverse.
Regardless of that... once they "charge off" what they deem as a loss (unpaid) in their "books" (and collect their insurance money) they MUST charge off the debt on my accounts and credit reports as well!!!!
They cannot lie about "not receiving payments"... then charge off their books and collect insurance money... then lie about actively trying to continue to collect from me!!!
Revdex.com did not follow through on this claim and I'm NOT satisfied with your suggestion that this has been adequately resolved with one measly response from Chase.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 19, 2014. They should receive our correspondence within 5 to 7 business days.  In...

order to protect consumer privacy, they have been advised they may share the response directly with you.