JPMorgan Chase Credit Card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. They are undoubtedly the biggest group of liars that I have ever dealt with.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Chase did not address the credit report issues adequately. They are refusing to acknowledge that THEY charged off the account in 2012 and can no longer continue to claim we owe them a debt that I have proven multiple times that we lawfully set off via EFT. The credit report needs to be corrected.
Regards,

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 28, 2015. Theyshould receive our correspondence within 5 to 7 business...

days.  In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 9, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The representative from JP Morgan Chase mirrored the response from the third party vendor in explaining that they consider watches over a certain dollar amount to be considered jewelry. Nowhere in the benefits package originally sent to me does it explicitly delineate between jewelry and non-jewelry watches. Chase and the third party vendor both only told me about this reason to decline awarding the benefit, AFTER the claim was submitted. I provided documentation showing this watch wasn't considered jewelry on a merchant website, and that I did not buy the watch at jeweler. Chase is clearly offering up a benefit for marketing value, only to not follow through based on their own discretion NOT CLEARLY SPELLED OUT in the benefits package. I have advised Chase that if not resolved, I will push this through to small claims court.
Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 16, 2015. They should receive our correspondence within 5 to 7 business days.  In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
JP Morgan's response has been horrific. I called the rep who called me 3 times and he never called me back. I had to call in MYSELF and find another rep to help me out. She was not helpful either. I was trying to get information on where my return went and she could not provide me with any information at all which is completely BS. JP Morgan being one of the largest banks in the world couldn't even provide me with the bank authorization numbers as to where my money went which is complete BS. I used to work at a credit union and we have tracking numbers for all of our transactions. The woman on the phone said these are internal numbers that they can't give out. Once again, complete BS. If I'm trying to trace my money at least help me out and figure out where the money went instead of saying that you can't do anything for me and that the money has went back to the merchant. THEN CALL THE MERCHANT AND TELL THEM WHAT THE NUMBERS ARE SO THEY CAN LOOK FOR IT! This went to an executive support team and that team did NOTHING to help me. I sat on the phone wasting my time trying to figure this whole thing out and pointing out the flaws of your representatives in helping me out. All transactions can be traced through banks but the fact that you did nothing to help me find the money tells me how much you guys value a customer. 
 
HOW WERE YOU GOING TO FIX THIS FOR ME? YOU DID NOTHING TO HELP MY CASE NOR FIGURE OUT WHERE MY MONEY WENT! Also, it's 9/26 and you just responded to my request telling me that I would get a response in 5-7 business days. That's great. I really want to hear your response through a complaint after the problem is solved. Albeit, a 2 line response that once again does NOTHING for me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

This e-mail is to acknowledge receipt of
your correspondence. Chase takes consumer feedback very seriously. We have
fully reviewed this matter and responded to the consumer on November 20, 2015.
They should receive our correspondence within 5 to 7 business days.  In
order to protect consumer privacy, they have been advised they may share the
response directly with you. Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Chase is giving me the run around. First they claim they needed my account number to assist me, I provided it. Second they said they needed my address even though they have the correct address on file. Chase has gone out of their way to avoid contacting me at all cost. I have not received any correspondence from Chase. The account is past the statue of limits to be reporting, remove account from all 3 credit bureaus.
Regards,

Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer...

on February  16, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 29, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on M ay 18, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 26, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...Chase responded to the customer previously.  There does not seem to be a new issue with the customers response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]  The bottom line is that my credit limits need to be restored. A mealy mouth response from Chase card services is unacceptable. Continue the complaint.  Thanks [redacted]
Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 19, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 29, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 12, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.