JPMorgan Chase Credit Card

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally on July 8, 2015.  In order to protect consumer...

privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted] Sincerely, 
[redacted]
 
[redacted]

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 26, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received a rejection letter in the mail on 8-14-15 indicating that the my issue was being rejected because the item in question was advertised as "limited quantity".  This is NOT true.  The advertisement stated that there were three items available.  However, as noted in my initial Revdex.com complaint, Chase's cardholder agreement does not define "limited quantity".  Therefore, I reject the basis on which my claim was denied and expect Chase to offer to pay  the $310 difference originally requested, either through check or statement credit.

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on July 8, 2015. Theyshould receive our correspondence within 5 to 7 business days.  In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Revdex.com:
Regards,
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The representative did not address my concerns by phone. He refused to look into the matter and did not have a college call me back as I had requested. I told him the original representative did not know that the items were returned and had return tracking. He was not aware of it but did not want to address it with the Overstock. I requested that someone else do that but he would not. I sent over 20 messages to chase and received no help. When I did try to call on the phone, none of the representatives could even look into the matter

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 30, 2016. They should receive our correspondence within 5 to 7 business days. In...

order to protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am grateful for the refunded interest and late payment fees. Lesson learned not to pay a day or two late with JP Chase which is I guess is consumer knowledge (looking at online posts). I do appreciate Chase reaching out and trying to contact me directly from their Corporate HQ and I am sorry that I was out of the Country for business which is ironically why my payment was late in the first place. Thank you for the resolution BUT I am hoping you can build a grace period for customers that charge Mulit-thousands of dollars each month (I think I am close to 100k per year) on your card..which you receive fees for each transaction.  I have a choice with every purchase and maybe next time I should reach for AMEX instead? Your card is getting very risky to choose. Print that Revdex.com.
Regards,
[redacted]

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 8, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 19, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 27, 2015. They should receive our correspondence within 5 to 7 business days.  In...

order to protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After reviewing the letter sent to me by Chase I do not accept the response.I believe that I am a loyal customer and something should be done to resolve this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received a call from Chase, which was argumentative and in no way conciliatory or sympathetic to the original issue or with the dismissive way Chase responded over the last few months. 
 
I told them I had no interest in $ to resolve the situation (as they have already refunded a minimal amount), it's the principal. All I wanted was some recognition of the issue (which comes down to conflicting card benefit/cancellation terms), and an apology for how poorly they handled my dispute. I've given up for any such basic customer service. 
 
If they want to respond, please have them respond via this method - if they want to argue again, I want it to be publically available, and not hidden behind some hollow requirement for confidentiality. 
Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 24, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me in regards to the fee reversals.
I am still concerned about the change in customer service.
 Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 9, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 28, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 14, 2014. They should receive our correspondence within 5 to 7 business days.  In...

order to protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 4, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Problem:


I can no longer access my online account on chase.com. My user name is [redacted] and my password get me in but due to suspicious activity, chase will not let me log in. Previously I contacted chase and was told to drive over 2 hours to verify my identity even though I answered all the security questions over the phone. So the last Revdex.com complaint resolved the issue. This time the issue occurred again and I would appreciate you unlocking my account.

Translate


 
Desired Outcome:


Please unlock my chase online account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below
[On 9/10/16 I filed a formal complaint with the Revdex.com; that complaint ID is [redacted]. [redacted] ( ext: [redacted]) was assigned to my case. In short, I received the promotion offer ( invitation # 456708853282) via email on January 28th, 2016. I opened my southwest chase credit card solely contingent on this offer on January 31st, 2016. I was only debited 10,000 points.  After getting the run around for months, I finally submitted a formal complaint to Revdex.com. Mr. [redacted] along with the chase team determined the proper remedy was to give me the 40,000 points owed.  As an aside between February and September 2016, I was unemployed due to statewide licensure discrepancies and errors outside of my control within my profession. (please see [redacted] for more information if you’d like) As of September 6th 2016, the discrepancies are being resolved and I am able to get back to work. I called Southwest on or about October 1st , 2016, to create an action plan for paying off my account.  I was told 1. My account cannot yet enter into a payment agreement because it has not passed the 9 month requirement and 2. Any points yet to debit into my account will be lost. On October 12th, the 40,000 points were reflected on my statement but are not accessible for my southwest rapid rewards account.  Between October 12th and October 17th, I called Mr. [redacted] a total of 4 times leaving voicemails to no avail. On October 17th, 2016, I spent over 1 ½ hours being transferred back and forth between the executive office department, customer service and collections. I first spoke with [redacted] ext : [redacted]; [redacted] explained that Mr. [redacted] has marked my matter as closed even though the issue is not resolved , and [redacted]  explained that the credit collections department would be able to help me. From [redacted]’s initial transfer I was transferred 5 times total; the credit collections dept determined customer service has to help me. I was then transferred to Customer Service Supervisor [redacted] out of Columbus Ohio office at approximately 5:20pm. He explained he could not help and the executive office has to handle it, hence my complaint. For my remedy I am requesting the 40,000 points be released to south west rapid reward account. I am well aware of the status of my account; however I am diligently working to fix the matter. Additionally, this issue (the rapid reward points dispute) precedes and is separate from the fact that my account is behind. Thank you in advance for your consideration. ]
Regards,
[redacted]