JPMorgan Chase Credit Card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have received my refund from the business and an explanation about their company policy.  Even though the mistake was originally mine for sending a payment to a closed account, I did notify the business within 48 hours from the mistake and the refund was received 29 days after notification to the company.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 17, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
 
I received Chase's resolution to the matter in a letter dated Jan, 21 2014. I did not receive the letter until Jan 27, 2014. In the letter it stated that their records
showed that the promotion I signed up for was different than the one that I was claiming. And due to the account being open longer than 90 days they are unable to match a different promotional offer that is not associated with the account.
"A full review has been conducted regarding your concerns and we understand our conclusion was not in agreement with the outcome you anticipated. If you have questions pertaining to the matter, please contact me directly." Followed was [redacted] office hours. Also attached in the letter was a print out, without a date or reference to my name or account, showing a promotion listing spend $1,000 receive 25,000 miles.
On Jan 29, 2014 I called [redacted], Card Services Executive Office, [redacted], to further discuss the matter. I explained to [redacted] that I was confident in the promotion that I signed up for and that it was the 50,000 point promotion. She explained that after reviewing my case my application was linked to the 25,000 point promotion. I stated that something was incorrect as I was certain that I signed up for the 50,000 point promotion and I would like to know more about the information that was reviewed. [redacted] then explained the process and her review to me. I asked to see a copy of the materials she reviewed to better understand the situation and was told that it was not possible to send it to me. I explained my dissatisfaction and did not understand why I could not see what she reviewed. I was cut off and told that the conversation was going in circles and nothing was getting accomplished and I was not going to be getting the additional points. I told [redacted] that I no longer was talking about the points but rather that I was asking to see further evidence of what was my potential error was. Something with my name, date and the promotion that was running at that time. [redacted] cut me off and talked over me to say that she could not produce that information because it was an online application. If I could produce any evidence on my end (screenshot of the promotion when I signed up) I could send that along and she would review further but the matter was closed. I asked again why I could not see the information she used to reach the decision, she again said that it was not possible due to my online application. I said I would be satisfied with a screen shot of the application and promotion as well, something that showed my name, date and the promotion I signed up for. [redacted] then said again "This conversation is going nowhere, we are saying the same thing over again. You aren't getting the points, this matter is closed, good-bye." I tried to speak again but [redacted] had hung up on me.
I am currently disgusted by the customer service that Chase has shown me on that phone call, especially from an executive office. I simply would like to see further evidence of the case against me and was refused and hung up on. As a Chase account holder for over 12 years I have never been more disappointed than how I have been treated in regards to this matter.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 28, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 23, 2015. They should receive our correspondence within 5 to 7 business days.  In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence from [redacted]  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a response was mailed directly to the consumer on March 5, 2014. 
 
In order to...

protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at [redacted]

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 24, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 24, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you.

I would like to speak with someone from the President Office of Chase Bank. Also I would like a credit on my account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their response to me was the same exact this, I feel that they are misleading consumers, I am a well educated consumer and read their entire policy when applying and no where on it did it say anything about denying people for have other accounts outside of chase. They say I gave them permission to run my credit, but this was only conditional based on the material they provided to me first. They only tricked me into giving them that permission because they were no upfront and honest to the consumer. This will reflex greatly when it comes time to pay my annual fees with my other accounts with them, as well as, when I refer people to cards, as I have already referred multiple people to their bank and cards. Clearly they do not change the material they give consumers as fast as they change silly policies. 
Regards,

The official response is, "We've confirmed we are not calling you." That is another lie from this company. Even the two most recent phone calls (and there have been far more than two) will determine that is untrue. Both times, I asked to speak with the supervisor to address my complaint. Here is the information:4/7/2015 ~10:00 amRep: [redacted]Senior Service Specialist: [redacted]
4/8/2015 ~9:45 amRep: [redacted]Senior Service Specialist: [redacted]Chase: Perhaps you have the phone number wrong? ([redacted] Or, perhaps you are not conducting a thorough enough investigation. Even if your investigation showed I was "removed from your list" in 2014, and I am complaining about calls in 2015, at least think to ask me clarifying questions to get to the bottom of it, rather than just saying, "We are not guilty of what you are accusing us of." What a horrendous way to do business. I am extremely disappointed in your (non-)handling of this matter.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 5, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Chase refuses to tell me the reason they are dropping me as a customer.  The answer and outcome is unacceptable.  I am seeking compensation for my troubles.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am yet to receive word from Chase regarding their supposed resolution of this case. When I have spoken with Chase they do not have all the paperwork, paperwork that they have sent me, in order to fully review the case . Without this documentation that contains the signed receipt, phot copy of ID and photocopy of credit card of the individual who actually was repsonsie for the charges. They have all of his information but somehow are still holding me responsible for the charge. I feel as though they are not taking this issue seriously and are claiming not to have paperwork related to my file and are expecting me to jump through hoops to do their work for them. I do not feel that this matter has been resolved at this point.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 26, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 24, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 31, 2014. They should receive our correspondence within 5 to 7 business days.  In...

order to protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was scammed, discovered it few days after shipping the packages to Ukraine.
 
I was never warned by the Postal agent that International packages are not returnable, while dropping the packages at my local USPS office, on all 4 packages on 2 different occasions and agents
 
I discovered this is a scam and immediately calling all over until I finally had some direction from EMS email stating that is possible to retrieve those packages if I open a case through USPS International, which I did.
 
Case# [redacted]  *  [redacted], corresponding to Tracking# [redacted]  *  [redacted]  I also just opened Case# [redacted]  &  (another one within the next 12 hrs due to time limitation), corresponding to Tracking# [redacted]  *  [redacted] - still in transit and has not reached Amsterdam yet at this moment per tracking.
 
I just received a notification that Tracking# [redacted]  *  [redacted] was just delivered, though the opening of the cases was done 2 days ago for these packages.
 
Here is a copy of my correspondence with EMS:
 
Dear [redacted],
 
In order to help you in your matter, you should urgently apply to USPS (the office where you sent your items) with an official request to return your items. Insomuch as to return your shipment we shall have a request from USPS post, we cooperate directly with post not with senders. According to our data your items haven't reached Ukraine yet, so you have time. As soon as you make such request at your post office we are able to help you.
Take care.
 
Best regards,
EMS Ukraine
 
I had also attempted to do the same while the packages were still in San Francisco and no one was able to assist me in intercepting it.
 
My complaints:
1. I should have been warned while in the counter that I will not be able to Return Shipment (as domestic) for International Shipment.
2. I have done my do diligent, given run around on my calls and no one seems to know or care how to do the case opening until I called [redacted] to file the cases.
3. Though I had filed the cases with URGENT noted, they still delivered the 2 packages, though the cases were open 2 days ago.
4. I was told to go to my local USPS where I shipped it from, the supervisor seems to have any knowledge of how to do it and coldly told me nothing can be done, I lost another 2 days because of this.
5. I feel strongly that USPS failed to warned me of the non-returnable policy (not even stated in the form - contract), failed to return the packages though cases were opened, and the conflicting EMS statement as sub-contractor of USPS, hence is fully responsible to the damages I suffered.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 14, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 14, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.