JPMorgan Chase Credit Card

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 12, 2015. They should receive our correspondence within 5 to 7 business days.  In order...

to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 15, 2015. They should receive our correspondence within 5 to 7 business days.  In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 3, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 24, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I did receive a call from the company/business and was told that the funds would be returned to me.  As of today, they have not returned the funds.  It seems as though I will have to call them yet again.]

Revdex.com:
Someone from the Chase Executive Office name Aaron Thomas contacted me at 10:00a.m on a weekday in regard to this issue, and in a vm said that he needed additional information from me. He left me his number and told me to call him back. He also emailed me. The hours presented by the person in the vm, did not align at all with my work schedule as I work M-F from 8:00A.M-6:00P.M and cannot take personal calls during this timeframe. I sent an email back, stating that I would be 100% happy to send any required information to this person via email, and to please respond with the information that was required. This person then attempted to call me again, ignoring my previous email where I stated that I could not take calls during the timeframe that they are available. I again sent another email explaining this and requesting the additional information that Chase needs, and this person once again ignored my email, and has not in anyway responded to my complaint. Chase needs to understand that I cannot respond by phone to this complaint unless they are available on a Saturday or Sunday. It appears that their policy is purposefully written to avoid any written correspondence for fear of a potential lawsuit, which discriminates against people who are not able to speak to them by phone. I thereby REJECT this "non-correspondance" by Chase and demand that they answer my response via written communication.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mr. [redacted] from Chase contacted me. He asked when I called chase and was told I would be eligible for SCRA benefits from the customer service agent.  I reviewed my phone bill and gave Mr. [redacted] the exact date and times I called Chase and had been given bad information.  Mr [redacted] considered acted me again later and informed me he was unable to pull or find the recorded phone call I had made with the conversation between the Chase customer service agent and myself.  Because he was unable to find that phone call's recording, Chase would not honor what I had originally been told--that I would receive SCRA benefits. While Mr [redacted] was very nice on the phone, I reject his efforts as lame customer service by Chase. I asked a Chase customer service agent specific questions and based my decision to apply for this credit card off of the answers I was given. It's terribly unacceptable that Chase will not honor what I was told, even though the customer service agent gave me bad information. Part of good customer service is believing and respecting the customer and trying to make things right when mistakes are made. It's sad that Chase is not willing to take responsibility for their mistake. They pretty much said sorry you got screwed but we aren't going to do anything to make it better. 
Regards,
[redacted]

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 14, 2014. They should receive our correspondence within 5 to 7 business days.  In...

order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 25, 2015. Theyshould receive our correspondence within 5 to 7 business days.  In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 8, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 21, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of
your correspondence. Chase takes consumer feedback very seriously. We have
fully reviewed this matter and responded to the consumer on October 29, 2015.
They should receive our correspondence within 5 to 7 business days.  In
order to protect...

consumer privacy, they have been advised they may share the
response directly with you. Tell us why here...

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 4, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 28, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence from [redacted]  Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on March 17, 2015....

 In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.  If you have any questions or concerns, I may be reached at [redacted]  Sincerely, [redacted] Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello, Chase Card Services sent me a copy of the credit card agreement that states that they were within their rights to close my account.  However, that is not what I'm disputing.  I'm disputing the fact that they had a legal obligation to allow me access my rewards points up to 30 days after closing the account.  They did not do this and therefore I'm still unsatisfied with the response.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I purchased a disability policy on 1/1/2003 through chase bank and theyf auto  remove my funds until June 2104, and now chase claime they have not part which in fact they do.  They are a bank handel monies all day long for people, to make people life better as they claim.  In  December2005 I was notified by the  state the I became disabled it was a horrible day for me.  So here come Chase and [redacted] who are now on the sam page and say we are no not paying off , exactly what you  paid for monthly ( optional Insurance.) Wow How do they get away with it. is it legal? take the money and run?  so now I do not agree with it at all. I purchased this policy 2 years  before I was informed of any information of disability. they are not doctors who denied you.  they do not use up to date medical evidence. the terms and condition in the policy are vague, so when you try to use you policy you can't. they are scaming disable individuals  and they all should be fined by the FCC. and whoever else you can think of. they cafnt just sell policies and accept people and then not pay the policy, Un just and not right and Chase is just as Lible as the insurance company and disable people sfhould not have to fight for thier policies.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I have attached the letter I sent to Chase prior to my Revdex.com complaint as well as their response to my Revdex.com complaint.  Their response indicates simply that I did not request the change of offer within 90 days.  Chase indicated to me that the 90 day limit was their policy.  I could not locate in any of the "fine print" or documents I received when opening this account any disclosure of this time limitation.  I explained in my letter my reasoning for delay in contacting them (their offer also states that I should allow 6 to 8 weeks to allow points to be credited, I am assuming that this is from the time the requirements for the offer are met).  They also failed to address my request was not to change the promotional offer I received but to be awarded the offer I intended to receive when I applied for their credit card.  I believe that the way the different offers are presented is similar to "bait and switch" advertising.  I do not know why anyone would apply for a credit card to receive 10,000 points and $100 statement credit when they could receive 50,000 points instead.  Thank you for your time and consideration.
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This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on October 12, 2015.They should receive our correspondence within 5 to 7 business days.  Inorder to...

protect consumer privacy, they have been advised they may share theresponse directly with you.  Tell us why here...

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 14, 2015. They should receive our correspondence within 5 to 7 business days.  In order...

to protect consumer privacy, they have been advised they may share the response directly with you.