JPMorgan Chase Credit Card

We responded to our customer’s concerns in our letter dated October 19, 2017. To protect our customer’s privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing our response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I tried to call the number I was given three times and could not reach a person. I decided to wait for the letter they said I would receive in 5-7 days  but I have not received a letter and it's been over 10 days . I have not received any further emails intended for their customer but I would like a response from them  
Regards,

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 4, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy,...

they have been advised they may share the response directly with you.

We responded to the customer’s concerns in our letter dated October 18, 2017. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. We strongly feel that Chase did not have our back. When a consumer makes a purchase via a Chase credit card,  the consumer makes the purchase in good faith that Chase will have the consumer's back if something goes awry. From the get go, when we purchased the theater tickets in December 2016 from Ticketoffices.com, they overcharged us. We immediately called the Chase dispute department for help. Through each step as this case dragged on and the merchant would not provide the merchandize,  every move we made was on the advice of the Chase dispute team. They did not tell us, even though we asked several times, that there was nothing they could do for us beyond 30 days after we started the first dispute in December. Totally unaware of this fact, as we got closer the to event on March 19, 2017, we called Chase every single  day because we  were so worried that we had no tickets and no refund. These tickets were $5,450.75!  We were in shock to discover after the performance that we could not see,  that  Chase would not help us based on a time technicality that we were not made aware of. Again, we followed their advise on how to proceed every step of the way. We felt violated all over again.We finally heard from the merchant today (5/10/17) that they will refund us the $3,344.95 balance that they owed us and they will credit our card. We expect Chase to ensure that we will not any pay interest on the $5,450.75 that was charged to our card.  We have been loyal Chase Visa card clients for 30 years in very good standing. We have charged thousands of dollars through them over the years.. We couldn't be unhappier with sub par service and we are seriously considering moving our accounts to another bank. When the $3,344.95 is credited back into our account and Chase can assure us unequivocally that we will not be charged any interest on this transaction, we will bring the matter to a close.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 21, 2016. They should receive our correspondence within 5 to 7...

business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.
 
Tell us why here...

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 30, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you

We responded to our customer’s concerns during our conversation on November 7, 2017. To protect our customer’s privacy, we are not providing you with any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Problem:
I'd like the junk mail to stop I've requested multiple times for the junk mail to stop. They have even confirmed that it would stop, but it doesn't. They just keep sending this stuff to me. How can I make this stop?
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Desired Resolution:
Other (requires explanation)
select
Desired Outcome:
just simply stop hectoring me.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 10, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 31, 2015. They should receive our correspondence within 5 to 7 business days.  In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence from [redacted], Case no.[redacted]. We take consumer feedback very seriously. We have fully reviewed this matter and sent a written response to the customer on April 26, 2016 to address this issue.   In order to protect...

consumer privacy, the consumer has the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]   Sincerely,

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 21, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

We responded to our customer’s concerns in our letter dated February 6, 2018. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 18, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 22, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

We responded to our customer’s concerns in our letter dated August 11, 2017. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you. Tell us why here...

We responded to the customer’s concerns in our letter dated November 22, 2017. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.

We responded to our customer’s concerns in our letter dated August 3, 2017.  To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.