JPMorgan Chase Credit Card

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 3, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you

This complaint is for my chase credit card.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 1, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Chase has contacted me and they still refuse to refund me over $80.00 in interest charges for a zero balance on my credit cards. They said I was informed in the disclosure when I opened the cards that I would be charged interest on a zero balance for two consecutive months. No where in my disclosure does it say this. They will not refund the money I was charged and they have failed to produce the disclosure statement that states in writing that interest will accrue for two months after pay-off. This issue is not resolved and I still want to be refunded for interest I have unfairly been charged.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 6, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

complaint ID [redacted] 
The message from the business only states that they received the complaint and contacted me on Aug 24th ... which is not true, I was not contacted by them
This was their response "MESSAGE FROM BUSINESS:This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 24, 2016."
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Per conversation with Chase, they have refused to honor the statement credit offered through the United website as they claim they cannot prove that I applied for the Chase card through the United website. This information was clearly stated to the representative that I applied through the United promotional offer and there was a glitch in the system which did not tell me if my application was approved or not. I had multiple conversations with Chase representatives after that application and they even agreed there was a known issue of the system timing out. This resulted me not being able to buy my ticket until a later date.
I requested to speak to a manager and my request was refused. Chase has shown they refuse to meet any customer expectations and honor the $50 statement credit that was promised through the promotional offer and the answer provided is completely unacceptable. If this issue is not resolved immediately, I will be analyzing the value of the card and making a decision to close my account with Chase as the customer service experience in regards to this promotional offer has been completely unacceptable.
 
Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 3, 2015. They should receive our correspondence within 5 to 7 business days.  In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer...

on May 29, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 2, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 31, 2015. They should receive our correspondence within 5 to 7 business days.  In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 21, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attached a copy of the letter I received from Chase for
your review. I do not agree with the response they provided and would like an
explanation regarding the outcome. As a former victim of fraud, I find this
completely unacceptable and I do not agree with the way the investigation has
been handled. Merely sending account statements for the questioned account
reflecting a former address is not proof this belongs to me, nor does it
validate the validity of the account in question. The letter states, "due
to the length of time that has passed we no longer have documents available on
our files". This response is completely unacceptable from such a large
financial institution. I'm having a hard time understanding how such a large
financial institution does not have documents bearing my signature or any
additional supporting documentation regarding this matter. If I am unable to
obtain a resolution through this case, I will consider filing a complaint with
the Consumer Financial Protection Bureau/FTC and would like the RevDex.com to provide me with any additional resources which may be available. I am
in the process of completing every important licensing for employment and do
not wish to have this account impact my credit standing negatively any further.
Once again, I am pleading with CHASE to remove this invalid account from my
credit reports which have already been there since 2006. I have had my driver’s
license, email accounts and other identification stolen previously. The process
of having all of this resolved over the past several years has been very taxing
on me physically, mentally, and emotionally. So far, Chase is the only lender
which has not made a good faith attempt to resolve this issue. According to the
credit bureaus this account will be removed in the 2nd quarter of 2016 due to statute
of limitations. However, I cannot risk losing out on a very important job
opportunity.    
Regards,

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 12, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received only a phone call from Chase and they asked me for personal information, but I could not verify the call was from chase so I did not provide any personal information.  Chase has my correct address, after I spoke to a supervisor at chase and made sure they corrected my address, they then sent me the letter confirming the address correction to the correct address.  They also sent me the most recent statement to the correct address.  They also sent me the cashback Dunkin Donuts gift card to the correct address.  So there is absolutely no doubt whatsoever that Chase has my correct address.  However they need to inform the credit reporting agencies that they had previously reported the wrong address to the credit reporting agency, which the supervisor at chase customer service I spoke to (see my complaint) promised would happen by the next monthly cycle.  
I did not receive any letter from Chase about the Revdex.com complaint and I suspect that Chase is intentionally sending the letter to an incorrect address.  So now, I am submitting complaints to Transunion and the other credit reporting agencies and also to the SEC that Chase is willfully using incorrect customer addresses even after the customer calls Chase customer service and makes sure that Chase knows the correct address.  I will submit copies of the most recent statement, copy of the letter confirming the address correction and copy of the Dunkin donuts gift card letter to show that Chase HAS the correct address but is pretending to not know the address in order to cause nuisance for the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
 
 
 
 
 %3

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received a phone message from [redacted] in the executive office on April 23, 2014. I returned her call on April 24, 2014 at [redacted] and left a message for her. I have not heard back. This matter has not been resolved.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 5 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
A member of the Chase executive team called me and informed me that they reviewed my complaint, and decided that my points have been forfeited. This is unacceptable and amounts to theft in my opinion. I have credit cards with several banks with which I accumulate points. I had the choice of accumulating points with any card company, but choose to use Chase to accumulate over 10,000 points. They proceeded to close my account without warning and for no wrongdoing on my part, except to say that they reviewed my credit report  and decided that they have to close the credit line [they still have not disclosed the reason. I had no late payments or anything else wrong on my report]. Chase has no right to confiscate my over 10,000 points. Consumers should be warned of doing business with Chase, both for the knowledge that they can and do close card accounts on a whim, with no explanation, and that all reward points accumulated will be lost at that point.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Chase did not say or do anything to resolve this matter, nor did they review this matter thoroughly. The problem still exists. Chase has defrauded me, by falsely advertising consumer purchase protection, which in fact they do not provide.
Regards,