JPMorgan Chase Credit Card

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 10, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I thank you for the great work you folks do to protect the interests of consumers.
Good job.

Tell us why here...Cardmember was sent a response letter, which came back to Chase "Return to Sender"  We do not have a valid phone number to contact the cardmember either. The cardmember first contacted us through the CFPB.  The cardmember can get the response letter from the CFPB.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As of March 13, no response has been received from Chase.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 18, 2016. They should receive our correspondence within 5 to 7 business days. In order...

to protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 15, 2014. They should receive our correspondence within 5 to 7 business days.  In...

order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 13, 2015. They should receive our correspondence within 5 to 7 business days.  In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 9, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 4, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence from [redacted] Chase takes consumer feedback very seriously.  We have fully reviewed this matter and a detailed response was provided verbally to the consumer on July 1, 2014.
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In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 19, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 6, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Here was what JPM Chase did to address the complaint:
(1) The very person I complained about in my response to the Revdex.com ([redacted]) was assigned to address the Revdex.com complaint!  He called me and leaves a very generic voicemail sending the clear message that the bulk number of complaints they receive, that I was just another complaint that they wanted to sweep under the rug.  I have to tell you, I was part spellbound, part shocked that a company could have such little regard towards the Revdex.com process, that they actually assigned my complaint to the same exact person that the complaint referenced!
(2) In addition to the poor form they had with the telephone call, they then sent a letter that has a subject line in bold that reads "Our previous decision remains unchanged".  They then go on to say "after reviewing the account, I found we have previously responded to your wife regarding the issue.... enclosed is the letter."  This is where I am scratching my head asking myself if these people are indeed this dense.  The entire reason I contacted the Revdex.com is because of that very letter they sent me.
(3) They round out the letter by saying "because the phone conversation you had with us was prior to opening the account, we are unable to confirm any information that was provided during that call."  Again, that was the exact complaint that I had from the beginning.  I rehashed exactly what was said, and I would expect that since they cannot prove to the contrary, that they would take their customer's word for it after a 13+ year relationship.
 
What amazes me about these big banks is their level of narcissism.  They've lost focus on what the main pillars of customer service and relationships are about.  I sit here and I have spent hours upon hours trying to remediate their problem, and instead of them being constructive and pushing for a middle ground resolution with a long-time customer, instead, they drop back and punt and continue to waste my time and your time.   At this point, I don't care to be a customer of theirs any more - both personally and professionally.  Since it sounds as if they are not willing to stand by their word and remain unethical (just as they were leading up to the Great Recession), I am going to request that they (i) refund my $395 annual fee that I was unscrupulously lured into, and (ii) see that our credit report reflects that we are closing this account on the grounds that they gave false information to us while opening the account.
 
I am terminating my business lending relationship with them - which brings in millions in loan fees annually as well.  As I represent several developers in the Pac NW, there is no way I would allow my clients to also be cheated like Chase has cheated me.  And to think - it would cost them $0 to fix the problem.  It truly is head scratching.... all because they state that they can't confirm something.  Good riddance Chase!  And please let Chase know that I will now pursue the issue with Ritz Carlton, who historically has a much better record in customer service.  
 
Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 5, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have still not received any information or phone call on the matter. I am still awaiting a response back.
Regards,
[redacted]

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 12, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you.
Please give 5 to 7 days before you respond

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 19, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 I waited for my  Sept. 2015 statement before I responded.   The statement from Chase arrived today with a  0 balance.   Thankyou for your help.  Really appreciate your help.      Respectfully,

I received no response

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 11, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.