JPMorgan Chase Credit Card

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 3, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 13, 2014. They should receive our correspondence within 5 to 7 business days.  In...

order to protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Problem:
I have two time-barred accounts that are in Charge off Status. I have been contacting Chase and Experian since February 2016 to provide a DOFD and a removal date. Each time, I am told the reporting is correct. I am well awarethat a Credit Reporting Agency cannot determine when a charge-off or collection is to be excluded without knowing the DOFD. To that end, FCRA 623(a)(5) requires any party who has reported a charge-off or collection to obtain and report the DOFD to the CRA within 90 days after reporting of the CO or collection. Chase is in direct violation of the FCRA rules. Please remove the accounts from my credit reports.
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Desired Resolution / Outcome
Desired Resolution:
Correction to a credit report
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Desired Outcome:
Chase is in direct violation of the FCRA rules. These accounts are now old, obsolete accounts. Please remove the accounts from my credit reports.

My major problem with this card is its abysmal customer service. I recently spent 2 hours on the phone with the customer service and security departments because they couldn't fix a security hold. It caused major embarrassment for me and actually caused the lock out of a merchant's system because chase erroneously reported that my card was unlocked and ready for use. The merchant, a small business owner, was very gracious but that didn't take the edge off of their list of cc processing capability. I was transferred numerous times while on the phone with chase and at one point waited on hold for 60+ minutes (despite an estimate of 15 minutes). As of this moment, they still have not fixed the problem. I consider this the worst customer service experience of my life. I discourage anyone from applying for and using this card.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 13, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I appreciate the correspondence from [redacted] at Card Services Executive Office however, it does nothing to resolve this matter.  The correspondence just repeats the original position of Chase which I referred to in my complaint.  That is, "the account was taken as a loss...due to severe delinquency....the account was sold with all rights, title and interest."   My request for verification of the debt was completely ignored.  My request to have the entire negative entry from the credit bureaus was ignored.  My request to seek resolution in the form of payment or settlement was not addressed either.
My position remains:  1) This is not my debt; I have never been contacted, written or telephone, by anyone in a effort to collect the debt.  I have no knowledge of this debt.  2)  I am being "punished twice for the same crime" in that there are two separate negative charge-off entries on the credit bureaus, one by Chase and the other by Hilco Receivables.  If Chase did in fact sell the account with all rights they should not be allowed to report it as a charge off.  3)  I am again respectfully requesting Chase to prove their position by providing a full detailed itemization, with signatures representing the amount they claim was delinquent and charged off.  4)  If such verification cannot or will not be provided, I am asking Chase to remove the entire entry from the credit bureau files.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 17, 2015. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 19 2014 . They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Chase responded with an offer to accept payments.  Again, I did not enter into any agreement with Chase to authorize this card and I did not authorize them to make any payments on my behalf.  They need to delete my account, write off the amount and accept responsibility for their mistake, and stop sending me bills. 
Thank you for your assistance in this matter,

This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on October 14, 2015.They should receive our correspondence within 5 to 7 business days....

 Inorder to protect consumer privacy, they have been advised they may share theresponse directly with you. Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 17, 2016. They should receive our correspondence within 5 to 7...

business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.
Tell us why here...

Tell us why here...This e-mail is to acknowledge receipt of
your correspondence. Chase takes consumer feedback very seriously. We have
fully reviewed this matter and responded to the consumer on Oct 26, 2015. They
should receive our correspondence within 5 to 7 business days.  In...

order
to protect consumer privacy, they have been advised they may share the response
directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Thank you very much Revdex.com for existing. One of few, if not maybe the only company nowadays,  that cares what happens to consumers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 The response say's they called a number that I haven't had for year's and I didn't answer so the charges for women's apparel sent to the admitted arrested thief's home with my stolen credit card were authorized by me, as well as the rest, I went to my branch and that phone number has not been associated with my account for a long time, they have been communicating with me through my business email but instead of contacting me to say they couldn't reach me they contacted me to tell me they were sending me a letter to explain I authorized purchases because they couldn't reach me at the wrong number, they are also claiming I gave out my bank log in information, someone in the Philippines claiming her name was [redacted] asked me why I didn't receive fraud alerts to my email, I said I am retired and don't check it often but anyone can get access to a company email, literally every one who ever worked for me has access, the password hasn't changed in over a decade, "[redacted]" said if you gave away your log in  information then it's your fault, I explained I didn't give away my bank information, anyone can get into anyones email with slight personal knowledge, now that American "investigator's" are working on it they are calling the wrong number then sending letter's that I told the Philippines investigator's that I gave some one my bank login information, I have spent hundred's of hour's talking to various countries, telling them the thief was caught and admitted to the actual police investigator, she was on meth and stole my identity! I had to go though allot to get the police report which I sent month's ago, everyone I've dealt with including my business banker of almost a decade has been insulting dismissive and even yelled at me, I should be mad at the person who stole my identity, which I obviously am but I bank with chase because I have fraud protection, that is a huge concern for well to do people, every one involved has been nonresponsive for over a month, 2 bank manager's 1 branch manager, my premier business manager, all investigator's, oh they also said I authorized the purchases because I had items sent to my own address, accept that I didn't claim any mailed purchases were fraudulent, this is my amazon account, I order things all the time, the person who stole my identity went on a drug induced 7 day $2300 spending spree, when  I pointed out that I hadn't contested any of the purchases sent to my home the investigator claimed she hadn't said I did, then sent me a letter saying in fact I'd authorized the physical purchases because I had things sent to my home, this is nut's, every one of the investigators say they're going to call the actual police detective for month's then don't,  [redacted] actually finally said she was going to but they can't make outgoing calls, after calling me that same call. On top of admittedly intentionally crashing the real estate market, they are now stealing our money then telling us to be mad at someone else, worst bank ever, I am now going to put my heqadphone's I bought specifically to talk to my bank and anticipate I'll be on the phone till the end of the business day as every other day.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 20, 2014. They should receive our correspondence within 5 to 7 business days.  In order...

to protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 26, 2016. They should receive our correspondence within 5 to 7...

business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.
Tell us why here...

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Nov. 24, 2015. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The level of attention to the original complain is very low. Not only I had my access blocked even though I notified Chase that I'd be abroad, but I was very clear that Chase customer service asked me enough questions to open a new account - yet, they were unable to reestablish access to my account. I check my credit cards almost every day, and Chase WAS THE ONLY card that I had ever been left with no access for 2 weeks. No one at Chase ever bothered to call me to see what was going on. Differently from what the letter sent informs, IT IS A BANK ERROR. Even after answering ALL QUESTIONS and HAVE MY PHONE CHECKED VIA TEXT MESSAGE, my access wasn't reestablished. The letter does not say anything about that.
We are talking about an extremely low quality customer service for a card that already charged me $450 in annual fee.
The Executive Office that apparently handled this complaint is unprepared, inexperienced, and not willing to make this card a winner in customer service. It's just a lame service, something that any other Chase (even the ones with no annual fee) offer.
It's Chase, after all.
A card to stop paying the annual fee, and forget it in the drawer, and leave a review at the credit card and travel websites.
I still need to be compensated for this poorly handled customer service, that left me unattended during my trip, and made me spend 45 minutes between 2 calls to have it reinstated.
Regards,
[redacted]

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 31, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 9, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.