JPMorgan Chase Credit Card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Even though, I have received a response to my complaint in my original request I asked to receive a credit line increase on my Amazon Visa Rewards Credit Card issued by Chase Bank.  I feel that I deserve this because the bank gave me so much trouble in trying to find out why my new account was closed all of a sudden.  I am pleased to know that I may be able to have my credit card reopened but I shouldn't have had to go through the hassle to figure out why it was closed with out any type of notice.  The way that I found out was that I attempted to make a charge on my card in September 2016 and it was declined.  This of course resulted in me making several calls to customer service but speaking with several people including management but no one could tell me anything.  I just hope this type of customer service does not occur to another consumer. 
Regards,
[redacted]

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 11, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[They did contact me regarding the issue and was offered a waiver of the balance transfer fee. But the attitude was quite arrogant. It was like we've already given you a favor, you have to agree with our offer. My complaint was to correct problem in the internal process that Chase handles balance transfer and to avoid such thing from happening again. Too make me feel worse, I had another request for a balance transfer of $1000 on 9/4. Similarly, this triggered a security alert, asking me to verify the transaction. I received the alert email on 9/5 morning but noticed that the amount was 1030 and different from the request. I called them around 7am and verified that I submitted the request but asked them to hold the transaction until I figured out what happened to the amount. I was told that the request was processed on 9/4 and there is no way to reverse it and I have to pay $30 as the fee! How come they process the request before verifying with me? Last time, it was cancelled after I verified all information. This time, they processed it without my full verification! I need an explanation. I called again, asking for a supervisor. She escalated the issue but could not grantee the cancellation and insisted me that I  pay the fee. Why I need to pay the fee for their own mistake, twice in one month? ]
Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 11, 2015. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 9, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 13, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 8, 2017. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 14, 2015. They should receive our correspondence within 5 to 7 business days.  In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was contacted by a representative from Chase who assured me that the 35.00 late fee would be waived.  When I received my latest statement in the mail I noticed that it was not credited back to my account. When I called to inquire about it I was informed that they were also charging my account a 25.00 late fee for the month of March. It appears that the customer service at Chase is dysfunctional at best, and the communication process is severely lacking. The last rep I spoke to was [redacted], and she was just as inflexible and uncaring as previous reps I've spoken to. The only rep that I had any comfort level with was the one who contacted me from the corporate office. Unfortunately, it appears she did communicate her findings to the [redacted] of the world. I consider this matter still unresolved.[redacted]

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on August 10, 2015. Theyshould receive our correspondence within 5 to 7 business days.  In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 28, 2014. They should receive our correspondence within 5 to 7 business days.  In...

order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 6, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As this account was originally not mine, and included in Chapter 7 Bankruptcy, they have completely and willingly stricken it from my credit report and given me a written acknowledgment of these facts and their actions in resolving my issue.
 
Regards,

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 13, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you. Tell us why here...

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 23, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 11, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you.

Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer...

on February  17, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 9, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I authorize Chase to share any information regarding this issue with the Revdex.com.  Chase  has again failed to remove the late payment from my credit report and has offered no solutions on this issue. I am not accepting their response and want this complaint to show as an unresolved complaint and note that I will take the up with the Consumer Financial Protection Bureau next  ]
Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 30, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.