JPMorgan Chase Credit Card

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protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the...

response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
I wish there were a middle ground here.  It's not that I don't accept their response.  I did receive their letter - almost 2 weeks after they dated it.  But I continue to receive promotional (not account servicing) emails from this business, even though they say that those emails should've stopped 90 days after I requested to opt out.  After receiving another promotional email after the 90 days, I contacted the business again and advised them that I would no longer open their emails.  I asked that they acknowledge that the email address they have on file for me is unmonitored by me.  They have not yet done so.  Instead, they contacted me to tell me that I didn't understand their policy.  I DO understand their policy.  They just don't follow their own policy.   As far as I'm concerned, this issue is resolved, without resolution (if that makes sense).  What I'm trying to say is that I will simply not open any further emails from them.  That's a resolution that is satisfactory to me.  Whether they continue to send me emails, knowing that I won't read them, is entirely up to them. 
Regards,
Complaint ID: 12764314

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 14, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 29, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 17, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 25 2017. They should receive our correspondence within 5 to 7 business days. In order...

to protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have never received any response from chase in writing other then the one from jan 6 stating that they will give me the points in the worth of the purchase 3596 & that is despite that I told them on the phone when they offered me that I said that I dont want & dont consider that to be compensation but they still decided to go ahead with that letter but otherwise I spoke to them again on feb 2 & they said will email me a response & they never did & neither did I get in writing by mail as of today I want them to reimburse with me with the difference of $1159 that they directly caused me to lose out when they declined my charge despite I called in to tell them that i'll be making these tickets in just a short time 2-3 hrs or so

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 17, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

We responded to our customer’s concerns during our conversation on October 10, 2017. To protect our customer’s privacy, we are not providing you with a copy of our letter/any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID 1[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have waited and waited for Chase to resolve the fraudulent charges from 2 credit cards I’ve applied for and never received. Also there were payments made to these 2 accounts and Chase claimed at first they would send me a check for all the payments made to these accounts, which they should havea record of since all calls are recorded. Then another representative said that that was a mistake and I shouldn’t have been told that. Now an [redacted] from the Chase Security Department, said she would personally handle my case but last phone call she said there is still an investigation  I haven’t received any documents of the investigation but 2 envelopes with just simple credit card statements  no signatures or anything else. Yet they are still reporting negative accounts to the credit bureaus. Chase has did nothing but have me sit and wait over 90-days and every time I call no one knows anything about my case, including [redacted]

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 1, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

We responded to our customer’s concerns in our letter dated November 10, 2017. To protect our customer’s privacy, we are not providing you with the details of our resolution. Our customer may use their discretion in sharing our response directly with you.Thank you

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Chase sided with the insurance company by saying services were provided when a time limit was placed on the repair of my car. I had no control over the time needed to repair my car and Chase failed to represent me being their customer making me responsible for 4 days of rental car charges simply because the timeframe fell over a holiday weekend. They had the opportunity to rule in favor of a long term customer and instead just went with the path of least resistance. Their reasoning is corporate and weak.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I would like to see the application for credit that I may investigate where the fraud occurred.Why is the company stonewalling this issue? If you cannot produce a document then I am led to believe that Chase is fraudalantly indenturing people.This should not be a problem for a multi billion dollar multinational corporation to do.And frankly your response is [redacted]. I am a living breathing human being which your company has shown no respect towards in its nonliving predatory existence.

We responded to our customer’s concerns during our conversation on April 13, 2018. To protect our customer’s privacy, we are not providing you with any details of our conversation. Our customer may use their discretion in sharing our response directly with you.

Revdex.com: I have reviewed the response made by the business in reference complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In a letter dated November 10, [redacted] of the Chase Executive Office made it clear that Chase is completely unwilling to work with me to resolve my concern. Chase has not made me any offer towards resolution. I have been a loyal customer of Chase for 16 years, during which I have not missed a single payment. It is clear from my payment record that I am not at risk of defaulting, and yet Chase is charging me a punitive APR. Their decision is not based on my loyalty as a customer and they do not ever provide grounds for the decision, nor do they provide guidance on what I can do to reduce the APR. The scope of the problem became clear to me when I realized that my cash advance balance has not decreased even though I have not taken a cash advance on this card since at least 2007.In addition, Chase practices deceptive advertising. They advertise their "Slate" card as a means of assisting customers who have  high balances. Its benefits are only available as an incentive for customers switching from other companies. Chase is more interested in ensnaring new customers than it is in retaining existing customers. Regards, [redacted]

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 22, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I PURCHASED NEW LED LIGHTS FOR $ 150.  11/23/2015 I put car to auto repair PDL enterprises inc for service.  PDL auto mechanic tested the LED lights and found that they did not work and replaced them.  I include the documentation of PDL repair dated 11/25/2015 in which PDL also replaced other lights that were not working.  THis I paid $ 128.91 to repair.      The faulty LED lights were returned to Kandy Kustomz.  Kandy Kustomz purchased a new set of let lights to be installed a week later.  The second set of new LED lights were picked up on Jan 13, 2016(The car had been left since 12/21 because Kandy Kustomz was closed thru the holidays and they would paint a bumper over again)  I took this car directly to PDL mechanic on Jan 13.  1/19/2016 I returned too pdl to pick up car.   [redacted], the owner of PDL, said the 2nd pair of led lights did NOT work and he installed a 3rd set of LED lights he purchased[redacted] said he attempted to return the 2nd set of led to Kandy Kustomz on Jan 18 or 19th, but Vince, one of owners, refused to take them back and give us a refund.  The cost of the 2nd set of LED lights from Kandy Kustomz is $ 83.  I include documentation of this work done aby PDL dated 2/3/2016 which included replacing the 2nd set of LED lights from Kandy Kustomz that were faulty.  Note to Chase cardmember services:  these LED lights installed were brand new.  the 1st set did not work right away.  The second set were on the car 5 days and also never worked.  I never drove this car with the Kandy Kustomz lights working.!!  I still have the 2nd pair of LED lights in my possession, because Kandy Kustomz would not give us a refund.  Note to Chase cardmember Services:  Warranty for new parts from Advanced Auto Parts is 90 days.  I include documentation of this.  I sent this document to Chase before & from the bank itself.(later note that I can't attach but 4 items)  New warranty for Volkswagen Carefree warranty is 12 months.  The new part warranty from Ford motor co is now 24 months.  I did include this documentation.  To conclude:  We should conclude that the New LED lights installed by Kandy Kustomz Paint Shop never worked.  Both 1st and 2nd time.   I am entitled to my chargeback and chase should be explaining this to the merchant.  To conclude:  If you would read my original complaint, you will see that in the state of Texas,  there is a 24 month warranty of merchantability on new parts.  In the State of Texas.  This is Texas.  In Texas we have the right to have new parts work as ordered, and if they do not work, I have right to return them.  Revdex.com should explain this to Chase executive Office.    I am the account holder and I have sent all the supporting documentation about this dispute as requested on 3/21/2016.  In addition Chase Consumer Banking of El Paso faxed the same documents for verification.  They were sent from Chase 11391 Montwood dr in El paso by Javier A [redacted] relationship banker nmis id 513630.  Even though C hase specialist [redacted] sent request dated 3/21/2016 that was received by cardholder on 3/31/2016 a Friday requesting me to return my response by 4/3/2016,  because she stated it was a time-sensitive matter.  Chase service letter dated 5/6/2016 [redacted] stated that "you dispute the charge because you believed that the merchant was issuing a credit to your account and no credit was received. "  This is not true.  This was made up to Specialist [redacted]. !!  Chase Service letter dated 6/6/2016 stated that Chase service confirmed previous finding that no billing error occored.  "When we contacted the merchant to request a credit to your account, they advised us that the LED lights were not defective.  We were not able to provide documentation or a second opinion letter to support that the lights were defective in order to compel the merchant to issue a refund."  This may be how Chase thinks and works,  but none of this is true !!  I provided all the supporting documentation from myself and Chase Consumer Banking [redacted] in El Paso.   We faxedthe same documentation.  I faxed to [redacted]  Mr [redacted] faxed to another fax # he was given.  However Chase does not verify receiving faxes until 24 hours later the next day.   Is this a Chase ongoing problem that leads to Chase misunderstanding?  There is a precedent here in that this merchant Kandy Kustomz Auto Collision had a previous billing dispute from Citi Cards that was resolved in favor of this cardholder on February 25, 2016.  This was involving a charge of $ 1,347.70 dated 9/28/2015. !!

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 20, 2017. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 30, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.