Horizon Services, Inc.

Collin J. did a great job. He was very personable and professional.

Steve C. from Horizon Chester County PA did a great job..
very personable, clean and a general nice guy. reliazed our problem and fixed within minutes..Even helped me carry our wet vac outside...definitely recommend Horizon..Ask for Steve C..
Thanks

I was very satisfied with Mike R.'s service visit today. He was on time, courteous, friendly, and professional. The strainer on our sink had rusted away badly, and was very old. It took some work to remove the old strainer, since it had corroded so badly, and was stuck to the sink. However, Mike got the job done and checked the pipes to be sure all was OK. Also, he used booties and drop cloth to protect our home from dirt and debris, and took away the old parts. He applied a discount coupon to help with the cost, too. Can't ask for more from a technician!

James G was great. I contacted Horizon for my mothers heater that would not stay lit. They gave me an appointment for the next day. That day they called and said they could have someone there sooner which worked out better for us. James G arrived on time. He is a very professional and courteous technician. He did an evaluation then explained what was needed to fix the problem. He explained the service contract which made sense to purchase. He took the time to explain and never rushed us. I think I know more now about this heater then I did before he arrived. Horizon is very lucky to have him as part of their company. If all your technician give the same service as James G they will have repeat clients.

Frank was very pleasant, diagnosed my furnace problem quickly, fully explained exactly what he was doing and why, offered other broader observations and things to look for. He worked efficiently and solved the problem. Great experience.

Technician was Mike V[redacted] but I could not find him in the pull down menu.

I put in a call to Horizon concerning my oil burner. Service by Horizon's Sean F. was very prompt professional and courteous. This technician was very careful and thorough and went over all parts of the furnace to be sure everything was updated. He explained everything clearly. I could have gotten better service. Very pleased with Sean F. and Horizon.

We have used Horizon services for a few years now and have been quite pleased with their services. Most recently we experienced a hard-to-diagnose plumbing leak and were pleased with the cadre of technicians that Horizon dispatched to our home over a 5-day period--Mike R**h (plumbing), Frank D[redacted] (HVAC), Daniel C[redacted] (plumbing), and Zach. This was a very difficult and challenging water problem to diagnose and to resolve but Horizon successfully resolved the matter. We were particularly impressed by Horizon's focus on customer service and their prompt and persistent attention to our problem, despite it being over Memorial Day weekend.

Don was very professional and knowledgeable.

Steve and his assistant did a routine HVAC maintenance check. They were very professional and explained everything that they found. They answered all of my questions and I am happy with the work that they did.

James G. came out to perform scheduled maintenance on my A/C units. He was prompt, clean and professional. He was very knowledgeable and offered good suggestions on future upkeep. I would recommend his services to anyone.

Kenneth H was professional and was knowledgeable and very curtious.

Helpful, knowledgeable, experienced, courteous.

I've been using Horizon Services to do furnace and ac tuneups for a number of years. Frank, like every other Horizon technician I've had out, was polite, clean, pleasant, and reassuring about the state of our HVAC - I abhor service people who try to sell you a new system when you know everything is fine. These guys don't do that. He even went back downstairs after we'd signed the papers, because I mentioned that maybe our ducts weren't adjusted properly. He opened several that we had not realized were closed, and showed me where they were so I can manage them myself. Awesome!

Jose arrived promptly, assessed the situation, gave me my options to deal with the problem, and after I chose an option he got the job done, all in the same day. I am quite satisfied with his work.

We referred my Uncle to Horizon based on the service and product quality we received. After he finalized everything, we found out that he was taken to the cleaners. Frankly, to do this to an 89 year old man simply disgusts me. He was charged $17,592 for a 1 Coleman system (heating & air). We paid $20,000 for 2 Lennox systems (heating & air). We had a 96% eff vs his at 90%. Our capacity was a total of 6 Ton to his 2.5 Ton. He had 1 install team; we had 2. We have various competitor rates between $9-11k for one of our systems from direct competitors which is a superior product to the one he bought. This only adds up to one thing: an 89 year old man was taken advantage of. I'm certainly not done with this and plan on taking this as far as I can and to whatever outlets I can. The only right thing this company can do now is to apologize and make this right by giving him a fair market price. And let's not try and pretend that $17592 for a Coleman, 90% eff, 2.5 T is a fair market price. The salesman and sales manager who go home feeling good about this and feel justified is so not the company that I dealt with 2 years ago. Now we are sending in price matches to prove something that the company already knows..unbelievable! Bottom-line..if you are older and thinking about going with Horizon or referring an elderly person to Horizon like we did - DON'T. They will capitalize and take full advantage of any naive or good, honest nature you have. And after my last phone conversation, it appears they can live with it just fine. I would like the individual in customer service to refer her father to Horizon and have him play $17,500 for the system my Uncle received. Don't think that will ever happen! To think, we went from referring this company to friends and family to wishing we never did!

The Horizon service rep was on time. Very neat & clean. Provided good service

Service provided by the technician was top notch. He was very informative and knowledgeable in regards to his profession. He was very professional and courteous. The technician that came to my home was Sean F** and he did an outstanding job.

I had an excellent experience with Horizon Services. My call was answered promptly; I got an appointment within 48 hours; the technician arrived on time. Steve C, my technician, was professional and polite, and was able to identify the problem right away. I thought that the repair rate was reasonable, and I would definitely use Horizon Services again.

I have been a Horizon Client since 2013. My experience has been great with no complaints. During my last service call, James found and repaired a faulty capacitor. Also the clock thermostat was reset to avoid the weekly battery check light error. Again, another 100 % happy service call.