Horizon Services, Inc.

Thank you for bringing this to our attention. We understand that despite our best efforts, sometimes mistakes can occur, however, at Horizon we are 100% committed to ensuring all of our customers are completely satisfied with our service. Upon discussion with the home owner regarding their concerns,...

we have agreed to honor their request to pay for the repair completed by the other service provider. In addition we also refunded the $59.00 for the tune up completed by our technician. The home owner is happy with this outcome and greatly appreciates the resolution.

no specific comments

Excellent customer service and communication. The technician that came to our home was professional, courteous, and could explain the goods and bads of our system. He was not pushy about services that Horizon could offer to us to make our system better, and did a great job explaining all of our options in a very low pressure and knowledgeable way. I will have no trepidation about using Horizon for our future needs.

Had service with Horizon drain tech Kenneth H. Excellent sevice ,speedy,clean, and efficient. I highly recommend.

On time and done quickly...

Excellent.

Pat D. called prior to his arrival. He was punctual, well-groomed, personable, and polite. He performed a heating tune-up and was careful around our belongings.

Horizon Services Customer Service is user friendly and very welcoming. They act quickly to help solve your problem. Their technicians are very professional and thorough in their work. They make it easy to understand the nature of the service. Nothing is too much or too little for them to answer. Antonio M. Came back promptly after being contacted to address a concern I had about a previous service. I was very grateful for his help in helping to give me piece of mind about hanging wires that were bare. I know if in the future I have a plumbing, heating, or air conditioning need, all I have to do is call Horizon and they will be here.

Frank D. from Horizon was extremely knowledgeable, professional and courteous! He answered all of my questions and even offered to explain or answer any questions that my husband might have later. He did a great job with the maintenance on our HVAC system and didn't push with a "hard sell". It is for this reason that we will reach out to Horizon when we need to purchase our next HVAC system. Hopefully, Frank D. will be the one to install it. Thank you!

On-time, friendly, and professional inspection of air conditioning systems with reasonable recommendations.

Antonio M. (Tony) showed up early, provided maintenance to our A/C over and above a normal service call and even provided us with a discount that brought that cost to more than 10% lower than the price he quoted us before he started. We would definitely use him again.

GREAT SERVICE. SMART GUY WHO KNEW WHAT WAS GOING ON! DIDN'T GIVE ME ANY [redacted] OR FLUFF. AGAIN A GREAT PERSON!

Pat from Horizon was helpful, professional and knowledgeable. He went through the entire system and gave us an honest assessment. It was low pressure and good service. I recommend him to anyone looking for a review/check of their HVAC system.

Job well done on a timely basis. Service provided promptly on a Sunday when we needed it.

Pat D of Horizon serviced our home heater. He was professional, courteous and friendly. Considerate of the home, i.e. wore protective foot gear. We discussed his recommendations and he was informative. I would commend him as a representative of his company, and recommend Horizon to any who are concerned.

Kenneth was an excellent technician. He was thorough, worked through the rain and cleared the main sewer line issue. On the whole, Horizon Services handled the scheduling, updates and entire job to a very, very high standard.

I have had the Horizon Service technicians to my home on 3 separate occasions for 3 different things and in each case I was highly satisfied with the service received and recommendations made.

Horizon Services - Frank D[redacted] is a courteous, knowledgeable, and skilled technician. I would welcome him to service my HVAC system whenever necessary.

Tech was very knowledgeable. Took precautions to keep our home clean and dry from the winter weather. Servicing was professional and thorough. Very nice gentleman

Colin was prompt, courteous and efficient while servicing our heating unit. He answered a few questions I had while he serviced our unit. His competent service and congenial style convinced me to renew our gold service agreement for another year.