Horizon Services, Inc.

Steve C. was professional, honest, helpful and worked quickly and efficiently

I appreciate Ken H's professional attitude.

Frank did a great job. This was our first experience with Horizon Services and were very impressed. We have signed up for maintenance contract with Horizon based on this experience.

Antonio was a fantastic representation of customer service and Horizon's dedication to its customers. Our furnace went out on one of the coldest days of the year, and Antonio maintained contact with us regarding his ETA, showed up when he said he would, was respectful of my house and my family, and gave me an honest assessment. I would recommend Horizon's services to anyone because of Antonio.

Technician arrived on-time. He was thorough; diagnosed the trouble and then proceeded to replace our sump pumps and check valves. He fixed our very serious "accident on the way to happen" and we truly appreciate his very professional efforts.

On time- polite- quick.

“Horizon Services reached out to [redacted] as soon as we were made aware of her frustrations. We have since been able to come up with an acceptable resolution to meet [redacted]’s needs and to completely satisfy her request. We thank [redacted] for the opportunity to make her situation right and look forward to working with her in the future.” Thank You, Yolanda G[redacted]Customer Relations Dept. Manager

Frank did an excellent job. He was professional, kind and communicated well. He told us what he was going to do and how long it would take. If he entered the house, he covered his feet. He was considerate and a pleasure to have work on our system. He informed us of the age of our unit and warned us of the length of time units last. He said our unit is working well today.

Horizon Plumbing Technician, Kevin E. and assistant Johnny delivered all the service as advertised: respectful of our home, no hidden costs, and arrived in a timely manner. They came to assess several plumbing issues. One of my issues was not resolved, but I received good guidance toward resolving it which was to utilize the manufactures warranty and get the part for free. I deeply appreciate the cost saving measures that were provided and feel that contributes largely to future choices to use Horizon again.

Colin J[redacted] did my maitenaince today and I was very satisfied with his work and personality . After using Horizon for several years now I have been aware that they must have the maitenaince men sell more services.Colin recomended some other things but was not pushy like some have been in the past.I appreciated that very much and would like to have him to my next service.
Training your men to be like a used car sales person is not honest .

Frank D. was friendly, thorough and knowledgeable. Appreciate the time he took to educate me on my heating system.

Frank D. came to my house for a service call. He demonstrated knowledge about my AC system and explained recommendations for repairs in an understandable manner. I recommend this company for heating and air conditioning service.

Call for an appointment and was able to schedule within the day. Appreciate the work done. Technicians are courteous and knowleadgable.

Frank D from Horizons came to service our HVAC and was very professional. Thank you!

Technician was prompt, professional and knowledgable

I just used Horizon for a heating system tuneup and was happy with the service. Charles M., the technician performed a detailed inspection, tuned up my system, and explained to me everything he did. He found no immediate issues, but alerted me to potential future issues and things to look out for. I found Charles to be friendly and professional. He even put on shoe covers when he entered the house.

Great job once again by Frank D. Very professional and personable as always!

We had an issue with our furnace that caused it to stop operating properly. We called Horizon Services and they sent out one of their technicians, James Gallagher, to assist. He was extremely helpful, professional and was able to solve the problem. We will be recommending Horizon in the future because of our experience.

Steve diagnosed the problem immediately and made me aware of my options. Very knowledgeable technician!

James G. was very professional and was able to troubleshoot the problem with the heater very quickly. He listened to our concerns regarding the placement of the new tubing for the condensate pump. We are very pleased with the repair.