Horizon Services, Inc.

Steve was polite and friendly

Donald K was very professional, honest with options and provided me the best savings on the required service and noted the prior tech did not point out a potential electrical hazard on one of the condensors.

Technician James G showed up on time, was very polite, explained lots of things to me and things I could do to improve my a/c to run more efficiently.

Horizon is always professional and prompt with their service. No hidden costs and excellent customer service. THe technician is highly knowledgeable and professional. I couldn't ask for a better company to consider for all my heating and plumbing needs.

Pat D. from Horizon was extremely professional and knowledgably. He was able to diagnose the problem was our central air conditioning unit and provide prompt next steps. Additionally, he was exceptionally polite, with very strong interpersonal skills. Pat does an outstanding job of representing Horizon. My compliments to him and the company for employing such an outstanding employee.

Pat D. was prompt, thorough, and informative. I thought he did a very good job, and I really appreciated that he answered all of my questions and took time to explain things!

Keith K. Was wonderful, on time and explained the pricing very well.

Very pleased with the Horizon services provided by the technician, Pat D.
Very forthcoming with information about our a.c. system and the service he provided. Helped me to understand our system.

The technician arrived exactly on time, was very respectful of our home, and was very personable. He didn't mind that I watched him do the work and explained what he was doing. He answered all questions that I had. He explained the charges on the bill and made recommendations on a replacement system as mine is near its end of life (15 years).

Good timely service.

James was a very thorough technician. He did an excellent job.

Frank D. did a great job with our furnace tune-up. He was genuinely nice, and listened to and addressed my concerns. Thanks!

On what is so far the hottest day of the summer of 2016 in my area Horizon Services dispatched a very capable technician when our home air conditioning system broke down. The entire process went as well as could be expected. From initial call for help! at 11am till resolution at 5pm.
Kudos to the Horizon staff on the phone: professional, courteous and efficient.
Highest praise to Frank D., the technician who came out and did the actual work. He knew his job and did not mess around, even when a thunderstorm came in and made the job dangerous. A sincere thank you for a job well done!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Now, I am being told by Horizon staff that my home was not made to cool, so, if Horizon had known that from the jump start why was I not informed of this prior to me signing for them to install HVAC unit if it was not going to cool the top floor to begin with. I am told now that my attic is not properly insulated and the attic fan is not working, why wasn't all these factors thoroughly assessed in the beginning and brought to my attention so I could've make a decision based on all these flaws that supposedly my home has?. I repeatedly told them that if you know upstairs of my house will not get cool, let me know in advance before I sign anything, Instead, I was promised that this was not going to be an issue anymore, which is in fact was a lie. Now, they are telling me it is my fault and that I have to yet again spend money to insulate attic and fix fan because they refused to acknowledge that they made a mistake by not properly and thoroughly informed me. I was told they was a crack in the duct system that was not allowing all the air to go in the system to be cooled. My question is, how was this missed or not identified and rectify during the installation of the system? why later after the complaint? I'm sure the ducts need to be clean as well, but guess what? I found out after the fact that Horizon company do not clean ducts. I feel that I was scammed out of my money. I could have gotten better result from a cheaper company. I am stuck now paying monthly at 9.99 interest rate for a flawed service
Regards,
[redacted]

Jose was very professional. He explained things clearly and helped resolve my issue

Charles m came out and found what was going on with my heater fixed and even worked with price so I can get it fixed. he is welcomed to my home anytime.

Great on time service. Mike and his coworker Stephen AKA mighty mouse climbed behind a wall to find the hidden shut off valve.

We had a broken air conditioner and called Horizon. Charles M came to our house on time, diagnosed the problem and fixed our air conditioner right away. Thank you Horizon and Charles M.

James G was great. He was on time. Did a great job. Explained everything well. I would recommend him in the future. Horizon has a great employee in James. thanks for all the help.

Horizon service checked a leak in my air conditioner and said I needed a new coil for $3,000. My neighborhood with experience said no way could it be that much. I had two seperate companies in to evaluate the leak. The .coil is fine.