Hibu

October 15, Dear [redacted] :This letter is in response to your letter dated September 26, regarding the advertising concern for [redacted] of [redacted] ***.As previously stated, the last two contracts signed and voice verified with [redacted] did not include the [redacted] Pages [redacted] mentions that, per the terms and conditions of the contract, the internet services will continue until cancelled by the Customer or the Publisher The fact that the October contract did not contain the Websites would be considered a cancellation[redacted] told us recently that he sent a written request to cancel the new contract He was advised at the time that his November 20, cancellation request was received too late to cancel the advertising program for the [redacted] / [redacted] County, PA 2014- Directory However, we have processed adjustments for the 2014- [redacted] County, PA and [redacted] County, PA Directories in the amount of $per month for months ($annual) and $per month for months ($annual) respectively In the interest of customer relations, we processed an additional adjustment of $ This represents the value of the [redacted] pagesThis brings the agency balance down to $ We apologize to [redacted] that he felt the need to contact the Revdex.com We hope he accepts our apology in good faith and that we may do business together in the future.Sincerely,Claudia B Executive Services Specialist

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I just got the email last night in regarding the credit I want to thank you for your service [redacted]

5/20/ [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: [redacted] [redacted] [redacted] Rohnert Park, CA [redacted] Telephone #: ###-###-#### Dear [redacted] : This letter will confirm receipt of your letter dated May 8th, regarding the advertising invoice for Dr [redacted] of [redacted] offices The invoice was not sent by hibu We have no contract or account with Dr [redacted] I spoke with [redacted] and advised the same A copy of the invoice was forwarded to our Legal Department as it appears to be fraudulent Thank you, Cortney H***hibu Customer Service###-###-####Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I offered MsCortney H [redacted] an immediate payment of a couple of months which I thought was fair and plenty of time to take my ad out of their system She declined I asked if the conversation was being recorded and she said it was so there is proof of her declining my payment which I was willing to make with her right over the phone As I explained to her I can not afford that monthly payment anymore It's just not right that there is no cancelation policy When I looked online at their reviews there were so very many that it made me feel like I have been scammed by this business Regards, [redacted]

Dear [redacted] : This will confirm receipt of the customer letter dated September 29, regarding the advertising concern for [redacted] , Account Name: [redacted] ***, Account Number: [redacted] /W, Revdex.com complaint [redacted] In response to the concern expressed, our records indicate a contract was authorized June 30, for the renewal of the advertising into Burlington/Delavan/Elkhrn/Lk Geneva/Wtrfrd,WI & Racine/Kenosha, WI (Contract attached) To clarify, this contract did not auto renew We have made several attempts to contact [redacted] in order to review the advertising concern that has been brought to our attention but these attempts have been unsuccessful Please have [redacted] give me a call if she would like to discuss this concern further Sincerely, Kris G [redacted] Executive Services Specialist ###-###-####-***-***

Dear [redacted] : Our records indicate that the advertising in question was authorized by [redacted] with our Sales Representative, Jeff T***, on March 24, This agreement was for a Premium Website with a four month Search Basic promotion The customer also signed contracts for print advertising in the Charlotte, NC yellowbook Each of these contracts have a clause in the terms and conditions obligating the signer personally and individually For the website order, it is found in item Contractual Authority (a) (1) and Item Other Important Terms (d) For the print contract it is found in paragraph Digital products are set up on recurring payments and the customer provided a credit card for the website MsBhardwaj questioned the payment of $taken on February 6, We attempted to pull payments but the credit card had been declining payments Certain Credit Card companies send us updated information which automatically loads to our system and updates The customer’s credit card ending in [redacted] expired in November and on January 25, the Credit Card Company updated the credit card information through the system Based on the investigation, we feel no adjustment is warranted The website is still active and will continue to bill until [redacted] requests cancellation Attempts to reach [redacted] have been unsuccessful Sincerely, Claudia B [redacted] Executive Services Specialist ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: To begin with my complaint was NOT about not getting the websiteIt was about their fraudulent billing practices and their refusing to give me an itemized statementHer accounting would have you believe that they always send a "total billed" but they do notI am enclosing a bill I received Days after her response to you Two weeks prior to that their rep told me on the phone I owed $ In her accounting to you she indicates I owe $and on this bill I just received they say I owe $This is exactly the type of garbage I hear from them on the phone I will not pay a bill until this is cleared up They are dishonest about their billing and always have been Regards, [redacted]

10/15/ face="Calibri"> [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: [redacted] [redacted] / [redacted] [redacted] [redacted] Telephone #: ###-###-#### Account #: [redacted] hibu Product: hibu website/ Dear [redacted] : This letter is being sent in response to the correspondence received on 9/25/concerning the omission of print advertising for [redacted] I’ve discussed the concern with [redacted] and have resolved his concerns We’ve cancelled all advertising with hibu In addition to the cancellation we are processing a refund for $ I apologize to [redacted] for the inconvenience this has caused him Thank you, Cortney H***hibu Customer Service###-###-####Email: [email protected]

2/20/ face="Calibri"> [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: [redacted] [redacted] / [redacted] [redacted] Lancaster, PA [redacted] Telephone #: ###-###-#### Account #: [redacted] hibu Product: Lancaster/ [redacted] and Denver & Ephrata/ [redacted] Dear [redacted] : This letter is being sent in response to the correspondence received on 2/6/concerning the advertising printed in our Lancaster/and Denver & Ephrata/directories I’ve spoken with [redacted] and discussed the concern Corrections have been submitted for our upcoming editions of Lancaster and Denver & Ephrata [redacted] and I have agreed on a refund in the amount of $ [redacted] will receive her refund within to weeks I do apologize to [redacted] for the inconvenience this has caused her Thank you, Cortney H***hibu Customer Service###-###-####Email: [email protected]

2/18/ [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: [redacted] [redacted] / [redacted] * [redacted] [redacted] Lawrence Township, NJ [redacted] Telephone #: ###-###-#### hibu Product: Mercer County/ [redacted] and Lower Bucks Co/ [redacted] Dear [redacted] : This letter is being sent in response to your correspondence dated 2/9/concerning the contract on file for [redacted] The contract in question was signed on July 15th, [redacted] did request to cancel prior to signing the contract, the cancellation request was made on June 26th, As the contract was signed after the cancellation request, the contract does supersede any request to cancelThe signatures on the contract in question were reviewed and have been determined to be the signature of [redacted] On the conference call between our sales representative Karen, our sales manager Jeff, [redacted] , ***, and myself, [redacted] did state he was in the office the day the contract signed, however the office was closed In attempt to resolve the concern hibu did offer to split the cost of the contract with the customer, 50%- $68.00/month, $816.00/annual This offer was denied by [redacted] and *** I do apologize we could not come to a resolution, but unfortunately hibu cannot adjust 100% of the contract hibu does find this to be a valid contract Thank you, Cortney H***hibu Customer Service###-###-####Email: [email protected]

[redacted] This letter is in reply to your letter dated August 15, regarding the advertising concern for [redacted] Our records indicate that the advertising in question was authorized on April 29, Per the terms and conditions of the contract, the Claiming and Listing service automatically renews once the month minimum term is completed [redacted] requested cancellation of the service on August 10, I spoke with [redacted] today and agreed to remove the $balance on the account as a courtesy We apologize for any inconvenience this may have caused and hope to do business with [redacted] in the future Sincerely, Claudia B [redacted] ***

Dear [redacted] : This letter will confirm receipt of your letter dated May 27, regarding the advertising program for [redacted] of [redacted] Our records indicate that the advertising was authorized on December 6, by [redacted] with our Sales Representative, [redacted] The agreement was for a Pay Per Call Program in the [redacted] , AZ market The agreement is a month agreement The program is intended to deliver phone calls to our clients for which they in turn will pay Clients are billed for calls that are seconds and over and calls from unique callers within hours Clients may review the calls each month and call Customer Service to dispute invalid calls such as callers seeking employment, hang ups or solicitations ** [redacted] ’s advertising published in late August with the first report emailed to him on October 10, for the month of September ** [redacted] called our Customer Service Department on January 2, to dispute the invalid calls and was advised that per policy we can only dispute the calls for the current month and one month prior The past due balance on ** [redacted] ’s account consists of charges for calls that were not disputed within the allotted time, billing charges and late charges I spoke with ** [redacted] about the matter We have agreed to adjust $onetime ** [redacted] understands that going forward; he will need to call our Customer Service Department each month if he wishes to dispute calls We apologize to ** [redacted] for any misunderstanding We hope that ** [redacted] accepts our apology in good faith and that we may continue to do business together Sincerely, [redacted] Executive Services Specialist ###-###-#### x [redacted] ***

Dear [redacted] This will confirm receipt of the complaint dated 9/26/from [redacted] , ID [redacted] Our Account: [redacted] *** and Account Number: [redacted] [redacted] purchased our Site + Display Basic programThis is a bundled program which includes a Standard Website, Wave (which is our claiming product) a second Photomotion Video, Website Assist and an online Display AdTerm of Agreement is monthsWhen I had worked with [redacted] previously, we discussed how his Wave product was showing a larger error rate because his listing information had already been claimed on numerous search engines prior to our involvementWhen listings are claimed prior to our involvement we must submit changes and then must wait for the public edits to be made to the listing information The Wave product bills $each month A one-time adjustment for $was extended and this credit was accepted by [redacted] This is a 100% adjustment for the cost of the Wave product for the full months Additionally, during my conversation with [redacted] it was explained how the other products were performing as they should and how these products do not guarantee phone calls, nor do they guarantee his business will come up on the first page of the search resultsThese are products to gain online presence for his businessThe advertising has all be cancelled in our system due to the account being in arrearsSince I have received this complaint I have had another conversation with [redacted] just to clear up the confusion [redacted] indicated that he understood his concern was truly with the Wave Product only and that he would be submitting the final paymentThank you, Sincerely,Kris G***Executive Services Specialist [redacted] [redacted] [redacted] ***

Dear [redacted] : This will confirm receipt of the customer letter dated March 10, regarding the advertising concern for [redacted] , Revdex.com complaint [redacted] In review of this complaint, I have found within the Champlain Valley, VT Yellowbook print directory that there is free listing published for [redacted] Clchstr with the phone number [redacted] This is the same phone number [redacted] has provided as his evening contact phone numberI can only assume that this is ***’s residence phone numberI called the number to verify how it was being answered and I received a voice recording that asks that I leave a message I left a message at this number requesting a call backI also contacted [redacted] at the daytime number provided and have left a message for him on this number as well At this point I need [redacted] to provide the phone number he is stating is his residence numberAs soon as this information is received the correction can be submitted Lastly, I want to explain our free listing processWe actually purchase our listing information from approxoutside vendorsThese vendors also sell listing information to other companiesI mention this because as I was searching the internet for [redacted] ***, VT, I found listings for this business that other publishers have listed and these listings could possibly also have the incorrect phone number listed for the business The corrections I can make will only reflect the information published by hibu, formerly yellowbook Thank you for your understanding during our recent investigation regarding your advertising concernIf I can be of further assistance please give me a call Sincerely, Kris G [redacted] Executive Services Specialist ###-###-#### x [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: It has no resolution, and by repeatedly ignoring our requests to cancel or inform us that requests to cancel must be done in writing, I feel that a resolution must be made in writing with the 3rd partyDue to Hibu repeatedly not having records, all calls with Hibu in the future will be recorded on our endPaying the balance due on the account can be discussed if we have a cancellation of the account and assurances that Hibu will not auto renew the account again Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Though Courtney from Hibu has tried to reach me twice, I have returned calls, left messages and called without leaving message as not to fill up her in box with repeat messages. Just tried reaching her again but again went straight to voicemail. Regards, [redacted]

12/1/ face="Calibri"> [redacted] **Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: [redacted] [redacted] / [redacted] [redacted] [redacted] Telephone #: ###-###-#### Account #: [redacted] hibu Product: premium website/ [redacted] Dear [redacted] : This letter is being sent in response to the correspondence received on 11/18/concerning the website [redacted] had with hibu I’ve spoken with [redacted] and resolved the concern We’ve agreed that hibu will refund the amount he’s paid, $ [redacted] has been advised our refunds do take 2-weeks to be received I do apologize to [redacted] for the inconvenience this has caused him Thank you, Cortney H***hibu Customer Service###-###-####Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I understand they wont accept the responsibility I talked to the guy that has the # that works out of his kitchen said he didnt do anything which who knows.I took out a ad and was given as she says listing.Then I guess the salesman of years quit due to other internal issues.The new salesperson had no clue of me that's what HiBi said even though I just made my last payment in Augso everyone there had no clue to notify me of the new book.So I lost my Ad listing now I have some other guys phone # attached to my address.You would have thought that they knew they screwed me on several levals that they would have offer so many months for free or a discounted amount something .Instead they do nothing .Since I cant make them do what any ethical moral company would do I have to accept their internal confusion that they have going on Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This letter is in response to [redacted] , Account Name: [redacted] , Account Number: [redacted] , complaint [redacted] We have [redacted] ’s agreement on a resolution therefore our position stands Included is the recorded call where [redacted] does accept the offer.The original complaint was filed as [redacted] states his business website was down for three monthsWe validated the website was down from 2/11/to 2/24/17, for a total of two weeksThe website bills $per month [redacted] insists it was down since January through the first week of March It was agreed to an adjustment of $around the minute mark of the callWhen our sales representative went to visit the customer on 2/24/in response to his website being down, the customer requested cancellation of the Memphis Area Wide, TN print advertising It was too late for us to cancel their Memphis Area Wide print advertising and/or their Wave online advertising Around the minute mark of the call, the client agreed to a 3-month adjustment of $and the removal of the billing chargeThen on 3/a call back to the client was made to process an additional adjustment of $per month over the 12-month billing cycle for a total of $for the Memphis advertising If I can be of further assistance please let me know Sincerely,Kris G***Executive Services Specialist ###-###-####-***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: For the same reasons that are stated in the previous rejection Regards, [redacted]