Hibu

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I spoke to them on the phone and they said they would look into itThat was a week agoSince then, I have left messages and gotten no response as well as was charged another $for the service, which they arent performingI also got a welcome to the service email to fill out my info so they can perform the service on my account - this should have been sent months ago, before they claim they started working on it Regards, [redacted]

1/13/2017Dear [redacted] :This letter is being sent in response to the correspondence received on 1/7/concerning the website created by HibuUpon completion of review of [redacted] ’s account and her provided documentation of emails sent for changes to the website, [redacted] and I have agreed to a refund of $Our refunds do take 2-weeks to be received.I do apologize to [redacted] for the inconvenience this has caused her, but I’m glad we were able to resolve her concerns.Thank you,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

January 8, Dear [redacted] : This correspondence confirms receipt of Complaint ID [redacted] filed by [redacted] of [redacted] ***We have reviewed the complaint and have confirmed the printing of incorrect listings outlined in the complaintHibu utilizes third party vendors to obtain courtesy listing informationThe listings for [redacted] were obtained from two such vendorsWe have made the necessary corrections for the next printing of the Janesville, WI directoryAlso, we no longer contract with these two particular vendors.At the end of [redacted] ’s complaint, he mentioned receiving free advertising in light of this matterWe have made several attempts to contact [redacted] via phone but we have not received a return callIf he would like to discuss this further, he can call us at the number below or send an email to [redacted] @hibu.com.Sincerely,Heather HExecutive Services Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[I was told a credit of will be given a credit for one month plus the late fees I don't see that mentioned.so a little concerned.I paid up front for moths 170.00.At for months is and was told I have two more months however the last bill came in so is this wrong is this the balance of remaining months? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] : face="Calibri">This will confirm receipt of the customer letter dated April 24, regarding the advertising concern for [redacted] ***, [redacted] *** ** [redacted] has provided the following informationThe client never told him he did not want to be found on Yellowbook.com He claims he has responded to the client multiple times and that the client was told he had online ads via Yellowbook.com as well as banner ads for multiple areasThe client signed the contract The customer told him that other providers promised him they would be on the first page of [redacted] and that did not happenThe customer was provided the contract to include the NGPs and banners in multiple markets We have attempted several times without success to contact [redacted] in order to review his hibu advertising discrepancy We have made the following unsuccessful attempts to contact ** [redacted] via telephone: ~~ date 4/30/14, # called ###-###-####, status voice message left requesting call back~~ date 5/5/14, # called ###-###-####, status voice message left requesting call back It is our goal to resolve the customer’s inquiry in a timely manner, so we ask that you please have ** [redacted] contact our Customer Service Department at ###-###-#### within the next business daysWe can be reached Monday through Friday from 8:a.mto 8:p.m If we do not hear from him, we can only assume the inquiry is no longer of concern, and close the investigation Sincerely, [redacted] Executive Services Specialist ###-###-#### x [redacted]

6/17/ face="Calibri"> [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: [redacted] [redacted] ***/ [redacted] [redacted] Chesterfield, IN [redacted] Telephone #: ###-###-#### hibu Product: Website- [redacted] Dear [redacted] : This letter is being sent in response to the correspondence received on 6/9/ Please note this was dated 12/9/ I’ve attempted to speak with [redacted] on several occasions I’ve left voicemails on 6/11/15, 6/12/15, 6/16/15, and on 6/17/ I left a message with a gentleman for [redacted] to call me back at ###-###-#### Although I was not able to speak with [redacted] ***, I was able to research his concernAs he requested in his original concern, we will issue the refund for $ Our refunds do take 2-weeks to be received I do apologize to [redacted] for the inconvenience this has caused him Thank you, Cortney H***hibu Customer Service###-###-####Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The information provided to you by HIBU is not the entire story I contacted them countless times to cancel my account, within days of signing up Our website didn't go live as planned We were without a website for several days.Beginning September 25, at 5:pm, I started contacting them about the problems with my site On September 26, at 1:12pm I reached out again, trying to get the changes made When the site went live in October (after several days of no site at all), it was incorrect The site never got fixed, so I should receive a full refund of $for it Beginning October 23, 2014, I began receiving monthly bank drafts of miscellaneous amounts (That one was $108.22) I'm told they're for the search program, which I never received any business from, as I was guaranteed I told my rep I no longer wanted to continue with the services, as I was promised things that I never received.After weeks of not getting in contact with me, my rep emailed me 11/4/at 11:28am stating she's had medical problems and hasn't been available.By December 1, 2014, nothing had been accomplished/changed on my site or search, so I began researching options outside of HIBU On December 2, at 4:04pm, I sent an email requesting a copy of my signed contract because I was continuing to have miscamounts of money withdrawn from my bank account I received no response.The total refund I've requested is $2,408.02, $for the site and $for the total miscellaneous bank drafts made.Regards, [redacted]

Dear [redacted] : This letter will confirm receipt of your letter dated July 29, regarding the advertising concern for [redacted] of [redacted] *** [redacted] contacted us regarding the cancellation of their website She provided a copy of an email sent to us on January 27, requesting cancellation [redacted] states she emailed the request to the address on her invoice; [email protected] Unfortunately, we did not receive her request because the email address on the invoice is incorrect The website was cancelled August 3, and we agreed to refund her payments since January 27, in the amount of $ We have notified the appropriate parties to correct the email address on our invoices We apologize to [redacted] for any inconvenience this error may have causedWe hope the [redacted] accept our apology in good faith and that we may one day do business together again Sincerely, Claudia B [redacted] Executive Services Specialist ###-###-#### x [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

9/22/ [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania [redacted] Scranton, PA [redacted] RE: Revdex.com Number: [redacted] [redacted] ***/ [redacted] [redacted] PO Box [redacted] Mountain City, GA [redacted] Telephone #: ###-###-#### hibu Product: [redacted] / [redacted] Dear [redacted] : This letter is being sent in response to your correspondence dated 9/2/concerning the advertising bill received by [redacted] *** I’ve attempted to contact [redacted] four times I called ###-###-#### and left voicemails to call me back at ###-###-#### on 9/14/2015, 9/16/2015, 9/17/2015, and 9/21/ I did receive a voicemail from [redacted] on 9/21/2015, but we have not been able to speak I do need to speak with [redacted] to discuss the concern in detail I look forward to speaking with [redacted] at his earliest convenience Thank you, Cortney H***hibu Customer Service###-###-####Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The sales representative is represent the company to do the business with client and aware the situation that company did delay and not been final the ads change in time for publishing The cancelation was done when the representative was present in the client's office and agreed that he will canceled the future ads on this contract I did not proof the ads when the company delay and sent in later with incorrect lay out I immediately contacted the ads department for the problem but no one seems knowing the case ( even gave the ads number) , therefore, I have no choice to contact rep again to have him communicate with ads department I did not hear back from the representative after the day I told him for the problem to be corrected The ads didn't resend either from the company for final approval and way past the publishing deadline Therefore, I have no choice to cancel the contract due to company failed to delivery I agreed that if the ads was sent and no action was made from the client side and that may be is the case what company claim about but I firmly think that would not apply to this case because I put in request both ads department and rep but nothing get done in time The company should waive all the wrong charges includes February due to contract was canceled with representative beforehand He is the person we conducted with no matter is buying the ads or cancel that includes any problem incurred by doing the business The company should investigate and honor his representative for what his conduct business with client Regards, [redacted] ***

Dear [redacted] : This letter will confirm receipt of your letter dated June 21, regarding the hibu advertising for [redacted] of [redacted] ’s Our records indicate that ** [redacted] purchased a Silver website on December 12, for $per month The site was completed on January 6, and began to bill ** [redacted] already had a Premium website that continued to bill at $per month The Premium website billing overlapped two months with the Silver website billing The Premium website was cancelled and we processed a credit for $on February 19, for the overlap We received an email on March 27, from ** [redacted] requesting cancellation of the Silver website The cancellation was processed on April 6, We refunded the $prorated credit generated by the cancellation back to the customer’s account We also issued a goodwill adjustment of $for the last month that the Silver website billed ** [redacted] signed a contract for advertising in the Issue of the Grand Junction, CO Yellowbook ** [redacted] was not in the book in the issue and had free advertising in the issue Since he had not had paid advertising for two years, a $deposit was required for the issue Our Sales Representative, Adam H***, advised ** [redacted] by email and phone that a deposit was required We never received the deposit I spoke with ** [redacted] about the matter We have agreed to refund $and will give him a NET Silver Placement ad on Yellowbook.com for one year at no charge We apologize to ** [redacted] that he was dissatisfied with our service and that he felt the need to contact your office We hope ** [redacted] accepts our apology in good faith and that we can continue to do business together Sincerely, Claudia B [redacted] Executive Services Specialist ###-###-####

Dear [redacted] : This will confirm receipt of the customer letter dated November 2, regarding the advertising concern for [redacted] ***, Account Name: [redacted] Contracting, Account Number: [redacted] , Revdex.com complaint [redacted] We have adjusted in full the billing that has occurred on the account to date and a refund in the amount of $has been credited back to his banking account We are working with Mr [redacted] to resolve all of his concerns and a final resolution will be provided Sincerely, Kris G [redacted] Executive Services Specialist ###-###-####-

7/9/ face="Calibri"> [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: [redacted] [redacted] / [redacted] [redacted] Fife, WA [redacted] Telephone #: ###-###-#### hibu Product: Pierce Co/ [redacted] Dear [redacted] : This letter is being sent in response to the correspondence received on 7/6/concerning the tracking phone number that printed in the ads for the Pierce Co/directory I’ve spoken with both [redacted] and his wife regarding the situation We have agreed to a refund of $ I’ve sent a settlement release agreement to [redacted] to have signed agreeing to the refund Once this agreement is received, the refund will be issued to [redacted] within to weeks I do apologize to [redacted] for the inconvenience, but I am glad we were able to resolve his concerns Thank you, Cortney H***hibu Customer Service###-###-####Email: [email protected]

Previously my phone provide disclosed my address and phone number to phone directories which it should not have been as we have a private numberMy wife (*** ***) and I can be pulled up on Yellowbook.comI contacted Hibu on 2-28, 3-14, 3-28, 4-& 4-with trying to have the listings removedEach time they state that it has been deleted from their system but do not know why it is still on their websiteThey created ticket number ***because of the issueEach time I check back they tell me it will be 7-days for an answerI have been waiting nearly months and they have not removed our information and I wish to have it removed, here are the links to the listings: http://people.yellowbook.com/yellowbook-detail?UniqueId=***&FullName=***+*+***&F...⇄