Hibu

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I'm rejecting this response because: The tactics that this company uses to bait and switch are unacceptable Your contract really isn't the contract date it's really the date the book is published They also trick the customer by have the subscription Auto Renewal! It's companies like this that all should be very careful of The day is hopefully coming that knowbody will need their services Regards, [redacted]

Dear [redacted] :This letter is being sent in response to the rejected reply received 1‘/15/2018, concerning theadvertising for [redacted] ***.Hibu has processed the credit and has begun the refund process for $Please note ourrefunds do take 2-weeks to be received.I do apologize to Ms [redacted] for the inconvenience.Thank you,Cortney H***hibu Customer Service

6/27/ face="Calibri"> [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: [redacted] [redacted] [redacted] [redacted] Telephone #: ###-###-#### Account #: [redacted] hibu Product: [redacted] / [redacted] / [redacted] and Door Hanger-***/ [redacted] Dear [redacted] : This letter is being sent in response to the correspondence received on 6/25/regarding ** [redacted] ’s concerns with the cost of her print advertising as well as the appearance of her ad for the Door Hangers I’ve spoken with ** [redacted] and resolve the concern I’ve adjusted the $522.00/onetime on the [redacted] / [redacted] /advertising I apologize ** [redacted] ’s contract indicated the incorrect monthly amount compared to what was verbally discussed with the sales rep I’ve also adjusted $450.00/onetime on the door hangers I am sorry the changes she had requested were not processed I do apologize to ** [redacted] for the inconvenience this has caused her but I’m happy we were able to resolve his concern Thank you, [redacted] ***hibu Customer Service###-###-####Email: [email protected]

Dear [redacted] , We have received and reviewed [redacted] ***’s comments from September Our position remains the same Thank you, Claudia B [redacted] Executive Services Specialist [redacted] ***

Dear [redacted] : This will confirm receipt of the customer letter dated November 10, regarding the advertising concern for [redacted] , [redacted] ***, Account [redacted] , complaint # [redacted] The concern expressed by this customer is regarding the publication of free listings within the [redacted] / [redacted] County, PA [redacted] print directorySince my conversation with the client, the necessary corrections have been submitted to ensure the accuracy of these free listing in future publications Everything agreed upon on the authorized agreement printed correctly Typically, credits are not offered for errors pertaining to the publication of free listing informationIn this case, the customer was offered a 27% current monthly adjustment for $16.75/month, $201/annuallyThis offer has been refused by the customer It is unfortunate that we were not able to come to a mutually satisfactory agreementAfter careful review of this discrepancy, we have determined this offer to be reasonable and fairWe are therefore issuing a credit to the account as follows: hibu PRODUCT(S) CURRENT MONTHLY AMOUNT Free Listing $x months Thank you for your time and considerationIf I can be of further assistance please give me a call Sincerely, Kris G [redacted] Executive Services Specialist ###-###-#### x ***-***

Dear [redacted] : face="Calibri">This will confirm receipt of the customer letter dated February 28, regarding the advertising concern for [redacted] , [redacted] We have attempted several times without success to contact ** [redacted] to review his hibu advertising discrepancy, which was first brought to our attention on February 28, We have made the following unsuccessful attempts to contact him via telephone: ~~ 3/4/14, # called ###-###-####, status voice message left ~~3/5/14, # called ###-###-####, status voice message left ~~ 3/6/14, # called ###-###-####, status voice message left It is our goal to resolve this inquiry in a timely manner, so we ask that ** [redacted] contact our Customer Service Department at ###-###-#### within the next business daysWe can be reached Monday through Friday from 8:a.mto 8:p.m If we do not hear from him, we can only assume the inquiry is no longer of concern to him, and close the investigation Sincerely, [redacted] Executive Services Specialist ###-###-#### x [redacted]

I am the sales and and marketing head for my company and have authorization to make said complaint

June 1, 2015Dear [redacted] :This correspondence confirms receipt of Complaint ID [redacted] filed by customer [redacted] Our review of the account shows that a refund check in the amount of $was issued on December A second refund check of $was issued on March 6, 2015; however, this was returned due to an incorrect addressThe Accounts Payable department has reissued the second check and sent it via overnight deliveryIt should arrive by the end of business today, June If you have any additional questions or concerns, please do not hesitate to contact us at the number below.Sincerely,Heather HExecutive Services Specialist Hibu Investigations and Resolutions

Dear Cynthia, This will confirm receipt of your letter dated October 15, regarding the advertising discrepancy for [redacted] Our records indicate that a Net Gold Placement ad at the heading of Funeral Homes automatically renewed We have processed a one time adjustment in the amount of $and have cancelled the Net Gold Placement ad We apologize to [redacted] for any inconvenience this may have caused and that he felt the need to contact the Revdex.com We hope [redacted] accepts our apology in good faith and that we may one day do business together again Sincerely, Claudia B [redacted] Executive Services Specialist [redacted] ***

Hibu has changed my contract on the third year of doing buisness with themOnce I questioned them why my contract changed without letting me knowOnce I requested to cancel my contract, they refused and would not connect me to management (which they called investigations)My contract was "pay per call" which means anyone who called through Hibu I would get charged $ My average calls per month for the years were 4-calls per monthThe 3-months I was trying to cancel my call volume that I was being charged for went upto callAll the call were recordedAfter listening to all the calls about 90% of the calls had nothing to do with my buisnessTwo months after my contract was up the call volume went down to under callsEven though my contract was up they kept charging me and sending additional billsNow I'm dealing with a collection lawyer trying to collect over $

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ( [redacted] Business Name) [redacted] I did receive a letter on Aug 11thstating that someone would get back to me in daysso fardaysand no response!!!!

September 18, Dear [redacted] :This letter confirms receipt of Complaint ID [redacted] filed by customer [redacted] of [redacted] We have reviewed the issues [redacted] has raisedThe advertising in question publishes each year in September with full delivery guaranteed by the end of the monthFor [redacted] ’s current contract, the billing began in October and billed for months with the final payment due in September There will be no payment due in November as the customer states in his complaintThe last payment posted to the account on and this was for the August statementThe final payment is currently due and this is for the September invoice.According to our records, there has been no change in the publishing, delivery or billing cycle for the [redacted] directory since Hibu acquired it from [redacted] PublishingEach year, the directory has published and been delivered in September and the billing has begun in October and billed for twelve months, ending the following September [redacted] ’s billing has gone according to this schedule since he has been a valued Hibu customerOur schedule may differ from what [redacted] Publishing offered but that is to be expected when one company acquires another.In light of this, we find that no adjustment is warranted for the September payment and no refund will be issued for the August payment that was madeIf you have any additional questions or concerns, please do not hesitate to contact us at the number below.Sincerely,Heather HServices Specialist Hibu Investigations and Resolutions

------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Fri, Apr 15, at 10:AMSubject: Fwd: cancelTo: [redacted] @myRevdex.com.org---------- Forwarded message ----------From: [redacted] * < [redacted] @ [redacted] .net>Date: Thu, Apr 14, at 5:PMSubject: cancelTo: "[email protected]" I filed a complaint against HIBU after hours and hours they finally admitted they were wrong and refunded money and the case has been solved.Thank You [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:We have tried to contact Hibu Several times since receiving their callI spent a hours drive last week trying to simply navigate their phone system to even reach Kris G***Twice no one knew who I was talking about and finally after finding someone who knew her, I was put on hold for a long time, to be told she was not able to be locatedThen once again on hold for another very long period of time (was about to hang up) before I was told she was on the other line and could not speak with meThen on hold again and forwarded to her voice mailI left a voice message asking for her to please establish a set time to talkI travel often and one of the jobs I am currently working, there is no cell phone serviceI would like to please request a SET time and day scheduled by MsG [redacted] to resolve this issueAs the process of going through Hibu's customer service number is so extensive and disorganized, I'd appreciate it if she would please call me, at the agreed up set timeEmail is suitable for establishing a date and time, so please send an email to [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and we'll have to agree to disagreeHibu won't be getting any business from us in the future At least this saves us some marketing dollars going forward Regards, [redacted]

Dear [redacted] : This will confirm receipt of the customer letter dated December 1, regarding the advertising concern for Brian R Newton, Account Name: [redacted] , Account Number: [redacted] /MA, Revdex.com complaint [redacted] For this account there is a voice verification recording on file used to provide authorization for the pay per call program in Pioneer Valley, MA In listening to this recording the sales representative clearly communicates to [redacted] that he will bill $per call for all calls he receives that are over secondsThe representative goes over how the time for the billable calls increased from seconds last year, to seconds this year [redacted] asks about calls from local clients and he is advised if the call goes over seconds that this would be a billable callAt no point during this recording does the sales representative imply to [redacted] that this is a pay per lead program I have since had this conversation with [redacted] After our conversation he was sent the voice recording so he could hear for himself what was agreed uponSince sending the recording, I have attempted to contact [redacted] , twice, but my attempts have been unsuccessful Based on the research of [redacted] ’s concern, we have determined that no adjustment is warranted Thank you for your understanding during our recent investigation regarding your advertising concernIf I can be of further assistance please give me a call Sincerely, Kris G [redacted] Executive Services Specialist ###-###-#### x [redacted]

11/10/ face="Calibri"> [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: [redacted] [redacted] / [redacted] [redacted] [redacted] Telephone #: [redacted] Account #: [redacted] hibu Product: hibu website/ [redacted] Dear [redacted] : This letter is being sent in response to the correspondence received on 11/3/concerning the website purchased by [redacted] for [redacted] I was not able to find a recorded phone call between **or [redacted] with our telephone sales department indicating they would get a guaranteed first page placement on the search engine As a goodwill gesture I’ve extended the offer of a refund of $which [redacted] has accepted I’ve let [redacted] know refunds do take to weeks to be processed I do apologize to [redacted] for the inconvenience this has caused her, but I am glad we were able to resolve her concerns Thank you, Cortney H***hibu Customer Service###-###-####Email: [email protected]

***,In response to your prompt, we are working on this complaint and will have an response for you shortly.Claudia B***

[redacted] , This complaint was sent to us by the Revdex.com serving Dallas and Northeast Texas by postal mail I replied to them on August 19, Here is my response: August 19, [redacted] Revdex.com Serving Dallas and Northeast Texas Elm Street, Ste Dallas, TX RE: Case #: [redacted] [redacted] Telephone #: [redacted] Account: P- [redacted] Advertising Program: hibu Website Dear [redacted] ***: This letter will confirm receipt of your letter dated August 7, regarding the advertising concern for [redacted] of [redacted] Our records indicate that [redacted] initially requested cancellation of his hibu Website on March 14, His account is eligible for a full refund We previously attempted to process the refund; however, due to system issues, these attempts were unsuccessful A refund of $was successfully processed yesterday, August 19, and will be posted back to his credit card statement We apologize to [redacted] for the delay in processing the refund We hope that [redacted] accepts our apology in good faith and that we may one day do business together again Sincerely, Claudia B [redacted] Executive Services Specialist ###-###-#### x [redacted] ***

Dear Cynthia: This letter will confirm receipt of your letter regarding the concern for [redacted] *** Our records indicate that we received an order for a Premium Website on November 12, We finished building the website on December 30, Since [redacted] owned the domain name, we notified him that he could set the site live [redacted] called on January 9, with the authorization code for the release of the domain name and was instructed to transfer the domain name to [redacted] Upon completion, he could set the site live or should provide us with the login information so we could set the site live We did not hear back from him until May 4, when he called to cancel the website Regarding the print advertising, we have a contract on file for advertising in the [redacted] Yellowbook which we were unable to process as there is no signature We are willing to offer the same program at no charge in the next edition of the directory and suggest that [redacted] reinstates his website He will need to purchase his domain name We are attempting to reach [redacted] to discuss and will let you know the outcome of our conversation Sincerely, Claudia B [redacted] Executive Services Specialist ###-###-####