Hibu

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The salesperson working for HIBU, did not declare that they would charge me $30/month to lower the errors about our company, they said they would clear ALL the errors right away, and continue to clear up any new ones that might arise during the course of the year agreement.HIBU themselves are admitting that after months, they were only able to reduce the errors from 71%, to 20%That does not make any senseWho would be stupid enough to agree to spend $to only partially remove errors from search sites on their company?What they sell, and what they deliver is completely differentI would never agree to a service that only does part of their job, yet takes 100% of the fee.Same would apply to a roofer charging $to fix the leaks in your roof, and after they got your money, they only fix 70% if the leaksOr a anti-virus software that catches 70% of the viruses that affect your computerThe job was never finished, they lied to me, and I want all my money back.Regards, [redacted]

Dear [redacted] :

10pt">Dear [redacted] : This will confirm receipt of the customer letter dated May 13, regarding the advertising concern for [redacted] , Account Name: [redacted] , Account Number: [redacted] / MA, Revdex.com complaint [redacted] I have been able to resolve this concern directly with [redacted] Thank you for your understanding during our recent investigation regarding your advertising concernIf I can be of further assistance please give me a call Sincerely, Kris G [redacted] Executive Services Specialist ###-###-#### x [redacted]

Dear [redacted] : This letter will confirm receipt of your letter dated March 24, regarding the advertising concern for [redacted] *** We have checked our records for the missing payments that [redacted] references Check# [redacted] for $posted to [redacted] account on March 22, However, we have no record of receiving Check# [redacted] for $sent in January I spoke with [redacted] about the matter She states she called and spoke with Online Bill Pay Service today, who confirmed that Check# [redacted] has not cleared [redacted] ***’ hibu account is current She requested Online Bill Pay to redeposit the money to her bank account and will request payment for the current charges for hibu when due We apologize to [redacted] for any inconvenience she may have experienced We hope [redacted] accepts our apology in good faith and that we may continue to do business together Sincerely, Claudia B [redacted] Executive Services Specialist [redacted] x [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It's unfortunate that the company admitted [redacted] lied but they wouldn't do anything about it until we filed this complaintIt makes us wonder how many people are being taken advantage of that don't take it as far as we didWe will absolutely not be doing business with this company in the future Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I keep getting an investigation update from hibu to give them more daysThey have sent me this same email 3-time since I have filed a complaint on themTheir sales rep had file a claim to get my monthly payments backThan his boss told me in person and via email that I had a 100% money back guaranteeWhen you google flooring products and clicked on Custom Floors & Design Center it would pull up my competitor's store infoI have been dealing with this for several months now and I want it to be over, and just get my money back like I was promised from their sales staffThanks, [redacted] Regards, [redacted]

We are just following up on thisWe are still working on this with the customerWe anticipate resolution by the end of the week or Monday at the latest.Thanks,

We have reviewed the resident's commentsGoing forward, no deliveries will be made to this particular complexThis will ensure that [redacted] will no longer receive a directoryPlease let us know if there are any additional questionsThanks,

Dear [redacted] : This email confirms receipt of your letter dated July 9, regarding the advertising concern for [redacted] of [redacted] Our records indicate that the advertising in question was authorized by [redacted] on November 21, with our Sales Representative, Patrick M [redacted] The order is for Display Standard online advertising Mr [redacted] states that the order was misrepresented as he was not advised that the agreement was for a month minimum Mr [redacted] also feels that the return on the investment is very low for the number of impressions produced Reports for the online campaign indicate that in the last days the campaign had impressions with clicks The campaign went live on December 15, and began to bill Mr [redacted] began to call us in March to request cancellation Since this product has a minimum month term, his requests were denied Mr [redacted] told our Collections Department that his Sales Representative, MrM [redacted] , told him he should be able to cancel MrM [redacted] is no longer in our employ so we are unable to consult him on the matter The campaign was cancelled on June 19, when the contract was fulfilled A prorated credit of $was posted to the account due to the cancellation The balance on the account is $ I spoke with Preston Redwine of [redacted] yesterday about the matter We have agreed to adjust 50% of the program or $one time I have also requested that our Sales Department reach out to MrR [redacted] to review their advertising program and other Search products We apologize to Mr [redacted] and MrRedwine that they were dissatisfied with our service and felt the need to contact your office We hope they accept our apology in good faith and that we may continue to do business together Sincerely, Claudia B [redacted] Executive Services Specialist ###-###-####

6/11/ face="Calibri"> [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: [redacted] [redacted] ***/ *** [redacted] [redacted] Telephone #: [redacted] Account #: [redacted] hibu Product: Magazine-West/ [redacted] Dear [redacted] : This letter is being sent in response to the correspondence received on 6/4/regarding the $payment [redacted] was charged for I’ve spoken with [redacted] regarding the payment [redacted] has two accounts with us, [redacted] and [redacted] Success with *** The $was paid towards her Success with [redacted] account This was for the domain release Hibu received the payment on 5/14/ This charge was discussed via phone and then confirmed via email on 4/7/ I do apologize for the inconvenience this has caused [redacted] *** I do hope [redacted] does give us another opportunity in the future to service her advertising needs Thank you, [redacted] ***hibu Customer Service [redacted] Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:When I purchase a product,service etc.,etcI expect to have product ,service that is in compliance with the sellers written AND verbal promises and statements with respect to the the specific product or serviceThe web site has NEVER performed in accordance with the sellers verbal promisesI request ALL of the money I spent for this non working product Regards, [redacted] ***

[redacted] We have reviewed the account and confirmed that the contract is for twelve monthsHowever,after speaking with the sales representative and [redacted] we agree that there may have been amisunderstandingIn the interest of resolution, we have agreed to split the contractHibu will cover sixmonths (April through September 2017) and [redacted] will pay six months (October –March 2018).We are pleased that we were able to come to a mutual understandingIf you have any additionalquestions, please do not hesitate to contact us at the number below.Sincerely,Heather H [redacted]

Dear [redacted] : This will confirm receipt of the customer letter dated December 3, regarding the advertising concern for [redacted] , Account Name: [redacted] , Account Number: [redacted] /W, Revdex.com ID [redacted] This concern has been resolved with the clientThe total amount paid by the client is $of which $is being refunded back to the customerThis refund will go back onto the very same credit card which was used to take payment Thank you for your time and considerationIf I can be of further assistance please give me a call Sincerely, Kris G [redacted] Executive Services Specialist ###-###-#### x [redacted]

May 23, 2016Dear [redacted] :This correspondence confirms receipt of Complaint ID [redacted] filed by [redacted] . We have reviewed the distribution issue raised by [redacted] and have confirmed that he is on the opt- out list for the above mentioned directory. Distribution in this area is... handled by independent vendors. We have reached out to the Distribution department’s senior management and they have ensured that this matter will be addressed with the vendor that handles delivery for [redacted] ’s area. We apologize for any inconvenience that this matter has caused [redacted] . If you have any additional questions or concerns, please feel free to contact us at the number below.Sincerely,Heather H.Executive Services Specialist Hibu Investigations and Resolutions

May 5, 2015Dear [redacted] : This correspondence confirms receipt of Complaint ID [redacted] filed by customer [redacted] of [redacted] We have reviewed the account and find that there is no basis to refund the payments that were made before the website was cancelledThere were multiple changes submitted for the website and these were processedWe have given the customer a refund as one month as a courtesyWe do not feel that any additional adjustments on the account are warrantedIf you have any questions, please contact us at the number below.Sincerely, Heather H Executive Services Specialist

5/11/ [redacted] **Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: [redacted] [redacted] / [redacted] *** [redacted] [redacted] Rock Hill, SC [redacted] Telephone #: ###-###-#### Account #: [redacted] hibu Product: Fort Mill/Rock Hill/ [redacted] Dear [redacted] : This letter is being sent due to the rejected response received on 5/1/concerning the free listings which printed in our Fort Mill/Rock Hill/directory for [redacted] *** I have spoken with [redacted] and we’ve agreed to refund $1760.16, 100% of what they paid for their advertising package in the Fort Mill/Rock Hill/directory The listing that printed in error was a free listing, and not part of their contract The proper documents have been submitted to update the information for future editions I do apologize to [redacted] for the inconvenience this has caused her, but I am glad we were able to compromise on her concerns Thank you, Cortney H***hibu Customer Service###-###-####Email: [email protected]

0in 10pt">Dear [redacted] : This will confirm receipt of the customer letter dated July 16, regarding the advertising concern for [redacted] Based on the information supplied, I am unable to determine [redacted] is a client of hibu I attempted to reach [redacted] at the daytime phone provided and I received a voice recording indicating she would be out of the office until July 28, Please have [redacted] forward more information A copy of an invoice or an account number would be helpful Thank you for your time and considerationIf I can be of further assistance please give me a call Sincerely, [redacted] Executive Services Specialist ###-###-#### x [redacted]

5/23/ [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: [redacted] [redacted] / [redacted] [redacted] PO Box [redacted] Irwin, PA [redacted] Telephone #: ###-###-#### hibu Product: [redacted] /Premium Website Dear [redacted] : This letter is being sent in response to the correspondence received on 5/16/concerning the radius the website would cover with the search engines This issue was resolved with a team member of mine, Dan H*** [redacted] and MrH [redacted] resoled this concern on 5/18/ A credit of $was issued This credit will be applied to the print contracts $of this credit will take care of the remaining balance of the Westmoreland County/The remaining $of the credit will be applied towards the balance on the Eastern Panhandle/directory I do apologize to [redacted] for the inconvenience this has caused him Thank you, Cortney H***hibu Customer Service###-###-####Email: [email protected]

This letter is in response to your letter regarding the advertising concern for [redacted] of [redacted] (***, LLC)Ms [redacted] purchased a Site & Social Standard package on 12/1/ The website went live on 1/5/and the Social campaign went live on 1/6/ The customer notified us at different times of posts on her Social campaign that were unrelated to her business We adjusted a total of $for the unrelated posts The campaign was cancelled early on 5/17/and the customer received a prorated credit in the amount of $Regarding the phone number on the website, Ms [redacted] provided her personal cell phone during the website consultation She later requested that we replace the phone number with her email Although this change was made to her website, some of the online listings were not changedThe website was cancelled on 8/29/and the customer received a prorated credit in the amount of $I spoke with Ms [redacted] about the matter We offered a credit of $for the months that the online listings were incorrect This credit would result in a refund of $ Ms [redacted] refused the offer We consider our offer, based on the facts, to be fair and reasonable If Ms [redacted] agrees to accept this settlement after further review, she should contact me Monday through Friday, 8:a.mto 5:p.mEDST, at the number indicated below and I will make the necessary arrangements.Sincerely,Claudia B***Executive Services Specialist [redacted] ***