Hibu

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] is rejecting this response because:It fails to address why the refund was issuedIt also attempts to absolve themselves of any incorrect actions on their part which is completely false.It fails to mention what was said on their part that led us to agreeing to do business with Hibu in the first placeIt did not address the inaccurate information given to me by Jeremy S [redacted] and others.Hibu doesn’t just let people out of contracts just because people askedPlease explain why it was determined why we were issued the refun Regards, [redacted] ***

11/25/ [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: [redacted] [redacted] ***/ [redacted] [redacted] [redacted] Telephone #: [redacted] Account #: [redacted] hibu Product: [redacted] / [redacted] Dear [redacted] : This letter is being sent in response to the offer that was rejected on 11/20/concerning the advertising [redacted] received from hibu I’ve spoken with [redacted] and discussed the concerns again regarding her advertising she had paid for I’ve extended a goodwill offer of a refund for $ [redacted] has accepted the offer I’ve advised our refunds do take to weeks to process I do apologize to [redacted] for the inconvenience, but I’m glad we were able to compromise on the concerns Thank you, Cortney H***hibu Customer Service###-###-####Email: [email protected]

11/10/ [redacted] ***Revdex.com of Metro Washington DC and Eastern Pennsylvania [redacted] RE: Revdex.com Number: [redacted] [redacted] *** [redacted] [redacted] [redacted] Telephone #: [redacted] hibu Product: Yellowbook.com- [redacted] Dear [redacted] This letter is being sent in response to the correspondence received on 10/30/concerning the advertising bill received by [redacted] I’ve spoken with [redacted] reading the billing on his accounts with usWe have agreed hibu will adjust the $balance that was sent to a collection agency I do apologize to [redacted] for the inconvenience, and I am glad we were able to resolve his concerns Thank you, Cortney H***hibu Customer Service [redacted]

We have reviewed [redacted] 's complaintThere has always been an option to opt-out of receiving a print directoryResidents can call our Customer Service department or they can utilize the opt out feature on our website www[redacted] .comAt the bottom of the home page there is a link that says opt outWhen clicked, it takes the user to https://www.yellowpagesoptout.com/ where their address information can be submittedWe have added [redacted] to the list and we apologize for any inconvenience

12/8/ [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania North Front St Harrisburg, PA RE: Revdex.com Number: [redacted] [redacted] / [redacted] * [redacted] [redacted] Lititz, PA [redacted] Telephone #: ###-###-#### hibu Product: Lancaster/ [redacted] Dear [redacted] : This letter is being sent in response to the correspondence received on 12/1/concerning the advertising package received for Robert Gabriel & Associates Inc I’ve spoken with [redacted] and have agreed Hibu will adjust the balance of the Lancaster/directory in the amount of $ [redacted] is aware she is still responsible for the remaining balance of the Lancaster/ I do apologize to [redacted] for the inconvenience, but I am glad we were able to resolve her concerns Thank you, Cortney H [redacted] Hibu Customer Service ###-###-#### Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I did not agree to any of these termsI asked to speak to her supervisorOver a month ago and still have not received any contact from her supervisorShe was very rude and unprofessional to my wifeI do not think she or the company she represents deserves my hard earn money or businessThank you [redacted] Regards, [redacted]

March 30, 2017Dear [redacted] :This correspondence confirms receipt of complaint ID [redacted] filed by customer [redacted] of [redacted] ***We have reviewed the complaint filed by [redacted] and found that the contract that was signed for advertising in the Big Rapids/Fremont/Newaygo, MI directory was submitted but an error occurred and the contract did not proceed through the systemThis caused the advertising to be omitted from the above mentioned directoryIn light of this error, we have offered the same advertising program at no charge in the next printing of the directoryWe have notified the sales representative and requested that they contact the business to secure a new contractOnce the contract has been entered, the billing will be waived and there will be no balance for the yearWe apologize for any inconvenience this has caused.If you have any questions, please do not hesitate to call us at the number below.Sincerely,Heather HExecutive Services Specialist Hibu Investigations and Resolutions

10/25/ [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania North Front St Harrisburg, PA RE: Revdex.com Number: [redacted] [redacted] / [redacted] [redacted] Corinth, MS [redacted] Telephone #: ###-###-#### hibu Product: Corinth/ Dear [redacted] : This letter is being sent in response to the rejected reply received on 10/11/concerning [redacted] ’s [redacted] page I have apologized to [redacted] as he was correct and the [redacted] page of https://www[redacted] .com/ [redacted] / is still up [redacted] has supplied the appropriate documentation, which Hibu supplied to [redacted] to request this page to be removed Unfortunately this does take time and can take [redacted] several months to resolve I do apologize to [redacted] for the inconvenience this has caused, but I appreciate his time and effort in resolving this matter Thank you, Cortney H [redacted] hibu Customer Service ###-###-#### Email: [email protected]

May 5, 2015Dear [redacted] :This correspondence confirms receipt of Complaint ID [redacted] filed by [redacted] of [redacted] [redacted] authorized a contract for a Hibu Premium Website and SearchInitially, we received two calls from Sales stating that the customer wanted to cancel However, since the customer was not on the line no action could be takenThe individual that authorized the contract is the only one that can request cancellationA call was received from the customer on to request cancellationThe cancellation for the website was allowed; however for the Search program, there is a six month minimum time frame which is specified in the terms and conditions of the contractThe billing for the Search program continuedSince no payment was received, the account was eventually written off as bad debt and the account was closedWe find that there is no basis for a refund on this account and no further action will be taken in regards to this requestIf you have any additional questions or concerns, please do not hesitate to contact us at the number below.Sincerely,Heather HExecutive Services Specialist

Dear [redacted] : This letter will confirm receipt of your letter dated June 17, regarding the delivery concern from [redacted] Consumers may Opt-Out of receiving the Yellowbook by contacting us directly at [redacted] or via Yellowbook.com under Delivery Opt-Out We cannot honor Opt-Out requests received from other channels or websites as many provide incorrect or incomplete information We have no record of receiving a previous request from [redacted] to Opt-Out of receiving the directory In response to [redacted] ’s concern, we picked up the directory today and have added [redacted] ’s address to our Opt-Out list We apologize to [redacted] for any inconvenience she may have experienced and that she felt the need to contact the Revdex.com Sincerely, Claudia B [redacted] Executive Services Specialist ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept it I am still not pleased with this business and to do not intend to extend my contract past the initial expiration date Regards, [redacted]

2/2/ face="Calibri"> [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: [redacted] [redacted] / [redacted] [redacted] Saltillo, MS [redacted] Telephone #: ###-###-#### hibu Product: Tupelo/ [redacted] Dear [redacted] : This letter is being sent in response to your correspondence dated 1/24/concerning the advertising for [redacted] I’ve discussed the concerns with [redacted] I explained we made several attempts to let him know the advertising was renewing [redacted] believes this is poor business practices I did apologize to [redacted] and we agreed to a 50% adjustment I have processed an adjustment for $19.50/month, $234.00/annual I do apologize for the inconvenience this has caused [redacted] Thank you, Cortney H***hibu Customer Service###-###-####Email: [email protected]

November 10, 2015Dear [redacted] : This letter confirms receipt of Complaint ID [redacted] filed by [redacted] of [redacted] ***We have reviewed the account in light of the issues raised by the customerOur review finds that [redacted] did in fact upgrade his website to the new premium Hibu websiteHowever, by upgrading this did not cancel his existing advertisingThe existing advertising includes his print ads and the ads that appear on our website www.yellowbook.comWe have reviewed all of the calls between the sales representative, Christine W [redacted] and the customer and we did not find any conversation regarding the current billing being removedWe spoke with MsW [redacted] and she did confirm that [redacted] contacted her regarding the billing and she states that she provided the number for the Customer Service Department which handles cancellation requestsSales representatives are unable to cancel customer contractsWe have now received the customer’s cancellation request via email and it has been submitted.We apologize if [redacted] feels that he was not fully informed of the billing processIf you have any additional questions or concerns, please do not hesitate to contact us at the number belowSincerely, Heather HExecutive Services Specialist Investigations and Resolutions

*ear [redacted] : This will confirm receipt of the complaint *ate [redacted] 12/21/from [redacted] , I [redacted] , our Account: [redacted] , **S, Account Number: [redacted] Mr [redacted] entere [redacted] an agreement with Hibu on 6/28/for our *isplay A*s Stan*ar [redacted] month minprogram A copy of the agreement inclu*ing the terms an [redacted] con*itions were sent to the email [redacted] [redacted] on 6/28/The *isplay A*s Stan*ar [redacted] program was set live in our system 7/21/This program is similar to billboar [redacted] a*vertising an [redacted] it is *esigne [redacted] to help a business gain recognition which lea*s to impression an [redacted] clicksWe *o not guarantee calls will generate from this program, Typically, once the program is set live, from this point monthly reports are sent to the customer to show them how the campaign is performingThis email also provi*es the customer with our Customer Service phone number so they know where to call if they have questionsWe suggest to all our customers that having a Hibu website works best with this program but Mr [redacted] requeste [redacted] to use a website *esigne [redacted] by an outsource other than HibuWe believe this website is less than stellar which has *eterre [redacted] potential customers.After working with Mr [redacted] in early November we were not able to come to a resolutionWe attempte [redacted] to negotiate an a*justment on the account but Mr [redacted] refuse [redacted] our a*justment an [redacted] he *eman*e [redacted] cancellationAt this point we agree [redacted] to cancel the *isplay A*s Stan*ar [redacted] program pre term letting Mr [redacted] out of his contract approxmonths earlyThe cancellation occurre [redacted] in our system 11/13/an [redacted] since this time there has not been any a**itional billing on the accountMr [redacted] is welcome to give me a call if he has any further questions or concernsSincerely,Kris G***Executive Services Specialist [redacted] *irect [redacted]

June 1, 2015Dear [redacted] :This correspondence confirms receipt of Complaint ID [redacted] filed by customer [redacted] Our review of the account shows that a refund check in the amount of $was issued on December A second refund check of $was issued on March 6, 2015; however, this was returned due to an incorrect addressThe Accounts Payable department has reissued the second check and sent it via overnight deliveryIt should arrive by the end of business today, June If you have any additional questions or concerns, please do not hesitate to contact us at the number below.Sincerely, Heather H Executive Services Specialist Hibu Investigations and Resolutions

10/13/ [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania North Front St Harrisburg, PA [redacted] RE: Revdex.com Number: rejected reply- [redacted] [redacted] / [redacted] [redacted] Bloomfield, NJ *** Telephone #: [redacted] hibu Product: Suburban Essex County/ [redacted] Dear [redacted] : This letter is being sent in response to the rejected reply received on 10/11/ [redacted] has requested to cancel the directory after the directory had published Unfortunately it was too late to process her request to cancel We are unable to remove advertisement from the directory once it publishes [redacted] account was selected for auto renewal on 3/22/ On 4/1/Hibu emailed the contract to [redacted] @ [redacted] .net as well as mailed it On 4/8/ [redacted] called in and accepted the renewal of the contract Any business wanting in or out of the directory had to be done by 5/31/ The Suburban Essex County/book began billing on 9/17/ [redacted] called in on 9/28/asking to cancel Unfortunately her request was too late and could not be processed Per my previous correspondence, we are willing to offer 25% off the contract total, $11.25/month, $135.00/annual as a goodwill gesture Since [redacted] declined this offer, she is now responsible for the contract balance Hibu cannot accept a payment equal to 2-months to take care of the contract balance in full I do apologize to [redacted] for not being able to resolve this concern Thank you, Cortney H [redacted] Hibu Customer Service [redacted] Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me hibu did not acknowledge that the $is an overpayment due to their negligence and mishandling of the account Further, I wanted hibu's confirmation that their employees will stop harassing me via telephone to renew my advertising I will just hang up on all further calls from hibu's employees without explanations as the employees seem immune to explanations anyway! Regards, [redacted]

This will confirm receipt of the customer letter dated September 25, for ID [redacted] regarding the advertising concern for [redacted] , [redacted] ***The response to this rebuttal is exactly the same as it was in the response sent 9/17/14, and again on 9/22/The client needs to reference the terms and conditions of the agreement No additional adjustment is being offered Sincerely Kris G [redacted] Executive Services Specialist

6/5/ face="Calibri"> [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: [redacted] and [redacted] [redacted] / [redacted] [redacted] [redacted] Telephone #: ###-###-#### Account #: MA- [redacted] hibu Product: [redacted] / [redacted] Dear [redacted] : This letter is being sent in response to the correspondence dated 5/29/and 6/2/regarding the advertising package for ***’s business, [redacted] I’ve spoken with ** [redacted] and agreed hibu will adjust the [redacted] /contract in full for $ Although it is a hibu policy that our contracts can auto-renew, the emails indicating ***’s account would be auto-renewing were sent a non-working email address I do apologize to ** [redacted] for the inconvenience this has caused him, but I am glad we were able to resolve her concerns Thank you, [redacted] ***hibu Customer Service###-###-####Email: [email protected]

Dear [redacted] : This letter will confirm receipt of your letter dated October 7, regarding the advertising concern for [redacted] of [redacted] Our records indicate that the agreement authorized by [redacted] on November 25, was a month agreement for the [redacted] , PA Magazine The first magazine issue was delivered in December A Customer Service investigation was opened on January 9, because the ad did not print as supplied The customer received an adjustment of $which is equal to 100% of the cost of the first issue We made a decision, as a company, to discontinue the magazines so [redacted] was only billed for months of the agreement Attempts to reach [redacted] to discuss the matter have been unsuccessful Please have [redacted] call me at the number below at her convenience As soon as we receive her call, we will be happy to review her concern Sincerely, Claudia B [redacted] Executive Services Specialist ###-###-#### x [redacted] ***