Hibu

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *

'Arial','sans-serif Dear [redacted] : This letter will confirm receipt of your letter dated May 27, regarding the advertising concern for [redacted] *** We believe this letter was sent to us in error We have no record of advertising or billing for [redacted] with a business number of [redacted] *** I spoke with [redacted] today about the matter He said the business phone number is [redacted] *** We have no advertising for him on that phone number either If [redacted] will provide a copy of the invoice, we will be happy to research the matter further Sincerely, [redacted] Executive Services Specialist ###-###-#### x [redacted] ***

Dear [redacted] : This will confirm receipt of the customer letter dated March 4, regarding the advertising concern for [redacted] ***, Revdex.com ID [redacted] In review of our systems, Mr [redacted] does not have an account with hibu, formerly YellowbookThere are other companies using the walking fingers logo as this registered trademark does not belong to usAdditionally, there is a company in Miami, FL sending invoices to customer using the Yellowbook nameOur Legal Dept is aware of this and they are working to resolve this matter Thank you for your understanding during our recent investigation regarding your advertising concernIf I can be of further assistance please give me a call Sincerely, Kris G [redacted] Executive Services Specialist ###-###-#### x [redacted]

May 13, 2015Dear [redacted] :We have received and reviewed the customer’s rebuttalWe understand that the customer was not aware that the sales representative was no longer with the company; however, cancellations are handled by the Customer Service department, not the sales departmentThe sales representatives are unable to process cancellation requests and will only direct the customer to Customer ServiceOur initial determination stands and no refund will be offered.Please feel free to contact us at the number below with any questions.Sincerely,Heather H

Dear [redacted] : This letter will confirm receipt of your letter dated June 17, with [redacted] ’s comments regarding our response Our position is unchanged We consider the advertising charges due and payable We have set the account to opt out of the auto renewal for the contract and have notified our Sales Department that [redacted] does not wish to be contacted Unfortunately, we cannot guarantee that they will not receive a call regarding renewal Sincerely, Claudia B [redacted] Executive Services Specialist ###-###-####

Dear [redacted] : This will confirm receipt of the customer letter dated September 14, regarding the advertising concern for [redacted] ***, Account Name: Bauer Spray Foam Insulation Inc., Account Number: [redacted] /W, Revdex.com complaint [redacted] Based on review of our records, it does not appear that we received a request to cancel The Cedar Rapids/Marion, IA contract auto renewed based on the terms and conditions of the Cedar Rapids/Marion, IA contract Duration of Agreement; AUTOMATIC RENEWAL; Distribution of Directories: AWith respect to advertising in the Directories, the term of this agreement is equal to the issue period for each DirectoryThe issue period for each Directory is 12months from date of publicationPublisher reserves the right to extend or reduce a Directory's issue period by no more than six monthsIf the issue period of a Directory is extended, charges will be extended accordinglyWith respect to Internet Services, the initial term of this agreement is for monthsThereafter, this agreement will continue in effect with respect to the Internet Services until Publisher or Customer cancelsAny cancellation by Customer under this paragraph 4.A shall be made in accordance with paragraph BWITH RESPECT TO ADVERTISING IN A DIRECTORY, BY ENTERING INTO THIS AGREEMENT WITH PUBLISHER, CUSTOMER AGREES TO THE AUTOMATIC RENEWAL OF CUSTOMER'S ADVERTISING IN SUCCESSIVE ISSUES OF SUCH DIRECTORY, ON THE SAME TERMS AND CONDITIONS AS SET FORTH IN THIS AGREEMENT, PROVIDED THAT: (i) THE FORM AND CONTENT OF CUSTOMER'S ADVERTISING IN THE SUCCESSIVE ISSUE OF THE DIRECTORY IS MATERIALLY THE SAME AS THE FORM AND CONTENT OF CUSTOMER'S ADVERTISING IN THE PRIOR ISSUE OF THE DIRECTORY; (ii) NOTICE IN WRITING OF SUCH AUTOMATIC RENEWAL IS SENT TO CUSTOMER BY PUBLISHER AT LEAST FORTY-FIVE (45) DAYS BEFORE THE CLOSING DATE OF THE SUCCESSIVE ISSUE OF SUCH DIRECTORY AND CUSTOMER DOES NOT GIVE NOTICE IN WRITING TO PUBLISHER CANCELING SUCH AUTOMATIC RENEWAL BY THE DATE SPECIFIED IN THE NOTICE, AT LEAST SEVEN (7) DAYS PRIOR TO SUCH CLOSING DATE; (iii) WHERE CUSTOMER HAS PURCHASED ADVERTISING IN A DIRECTORY AS PART OF A BUNDLE WITH OTHER PRODUCTS, THE AUTOMATIC RENEWAL OF CUSTOMER'S ADVERTISING IN THE DIRECTORY WILL INCLUDE AUTOMATIC RENEWAL OF THE OTHER PRODUCTS INCLUDED IN THE BUNDLE; AND (iv) THE COST FOR THE ADVERTISING WILL BE THE THEN-CURRENT PRICE ESTABLISHED BY PUBLISHER FOR SUCH ADVERTISING AND WILL BE INDICATED IN THE NOTICE OF AUTOMATIC RENEWAL SENT TO CUSTOMERSEE PARAGRAPH 4.A OF THIS AGREEMENT FOR INFORMATION ABOUT THE ISSUE PERIOD OF DIRECTORIESIN THE EVENT THAT CUSTOMER CANCELS THE AUTOMATIC RENEWAL OF ADVERTISING IN SUCH DIRECTORY AND CUSTOMER WISHES TO AGAIN ADVERTISE IN SUCH DIRECTORY, A NEW AGREEMENT BETWEEN CUSTOMER AND PUBLISHER FOR ADVERTISING IN SUCH DIRECTORY WILL BE REQUIRED In speaking with [redacted] ***, we have come to a mutual agreementHe accepted a one- time adjustment totaling $ This credit has since been applied to the account and it will be reapplied to the unpaid agency balance [redacted] ***, has agreed to remit payment to hibu for $ by September 30, If payment in the amount of $is received by September 30th, hibu will have the account reversed from the collection agency and this payment will satisfy the remaining unpaid balance on the accountIf payment is not received from [redacted] for the $by September 30, the account will remain with the collection agency and they will attempt to collect full payment to satisfy this debt If I can be of further assistance please let me know Sincerely, Kris G [redacted] Executive Services Specialist [redacted] x [redacted]

11/20/ [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: [redacted] [redacted] [redacted] [redacted] Telephone #: ###-###-#### Account #: [redacted] hibu Product: Search/ [redacted] Dear [redacted] : This letter is being sent in response to the correspondence received on 10/31/concerning the search campaign [redacted] was inquiring about I’ve spoken with [redacted] regarding the concern and we’ve agreed to a refund of $ There appears to be a misunderstanding on what [redacted] wanted the product to do and what our product is designed to do I do apologize to [redacted] for the inconvenience, but I am glad we were able to resolve his concerns Thank you, Cortney H [redacted] hibu Customer Service###-###-#### Email: [email protected]

4/27/ [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: [redacted] [redacted] / [redacted] Inc [redacted] Opelousas, LA [redacted] Telephone #: ###-###-#### Account #: [redacted] hibu Product: Acadiana/ Dear [redacted] : This letter is being sent in response to the correspondence received on 4/13/regarding the listings published in our Acadiana/directory I’ve spoken with [redacted] regarding the concern The listings in question are free listings I have submitted the appropriate forms to correct the free listings in our future directories [redacted] and I have agreed to a onetime adjustment of $ I do apologize for the inconvenience this has caused [redacted] but I’m glad we were able to come to a resolution Thank you, Cortney H***hibu Customer Service###-###-####Email: [email protected]

Dear [redacted] : This will confirm receipt of the customer letter dated January 11, regarding the advertising concern for [redacted] ***, Revdex.com complaint [redacted] In review of this concern, [redacted] ***, Salem, OR [redacted] was added to our opt out list January 24, In digging deeper, this address is actually part of a mailed routeFor mailed routes we obtain the number of drops and provide directories to the local post office for delivery to the local residentsWe do provide the post master with a list of residents who have requested not to receive the bookThe postal carrier is to note the address and should not deliver a directory to these addressesUnfortunately, this is manual process and in some instances the request is missed I certainly apologize for any inconvenience this may have caused If I can be of further assistance please give me a call Sincerely, Kris G [redacted] Executive Services Specialist ###-###-#### x ###-###-####

From: daniel rosario < [redacted] @gmail.com>Date: Sun, Dec 17, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com Thank you for help they relesed my website [redacted]

May 5, Dear [redacted] :This correspondence confirms receipt of Complaint ID [redacted] filed by [redacted] of [redacted] [redacted] authorized a contract for a Hibu Premium Website and SearchInitially, we received two calls from Sales stating that the customer wanted to cancelHowever, since the customer was not on the line no action could be takenThe individual that authorized the contract is the only one that can request cancellationA call was received from the customer on to request cancellationThe cancellation for the website was allowed; however for the Search program, there is a six month minimum time frame which is specified in the terms and conditions of the contractThe billing for the Search program continuedSince no payment was received, the account was eventually written off as bad debt and the account was closedWe find that there is no basis for a refund on this account and no further action will be taken in regards to this requestIf you have any additional questions or concerns, please do not hesitate to contact us at the number below.Sincerely,Heather H Executive Services Specialist

Dear [redacted] : This will confirm receipt of the customer letter dated March 25, regarding the advertising concern for [redacted] , Revdex.com complaint # [redacted] This is for [redacted] , Account Number: [redacted] /SAP [redacted] entered into a month agreement with hibu on 12/3/where he agrees to purchase our Wave listing program for $29.99/monthThe contract is voice verified by [redacted] After [redacted] agrees to the advertising program the sales representative transfers [redacted] to our Wave departmentHe then proceeds to complete the interview for the Wave product this very same day The Wave product provides claiming on [redacted] , ***, ***, business pages on [redacted] and [redacted] , and listings in online directories, search engine and websitesWave Dashboard will track their digital footprint progress and provide monthly monitoring of business listing information across the network of sites In review of the Wave Progress Report everything has been submitted and or verified by hibu as of 1/12/and the listing information has been submitted to the search engines to complete the updates The Wave product was set live 12/22/and the customer’s first invoice was 1/3/When I originally worked with [redacted] 2/9/16, a 2- month goodwill adjustment for $was extended [redacted] refused this adjustment After receiving the Revdex.com complaint, I listened to the voice recording submitted as authorization for this 12/3/contractA copy of the voice recording was sent to [redacted] so he could also hear the conversation and what was agreed uponIn listening to this call, [redacted] is advised that this is a 12- month contactIn addition to the Wave product, [redacted] is promised a bold listing in the next publication of the Asheville print directory The next publication of this directory is October I then went back to [redacted] and extended to him a monthly credit of $27.00, annually $324.00, so he could receive a bold listing in the Asheville print directory at no chargeThe offer extended is a full adjustment for the cost of a bold listing for one full year (months) in this directoryIn addition, [redacted] was again offered the $one- time goodwill adjustment which he is advised $could be refunded [redacted] replied refusing this additional adjustment I then went to [redacted] requesting further details and/or what he was looking forHe refused to provide any further information After careful review of the account, we’ve determined our offer to be reasonable and fairI would need to hear back from [redacted] if he changes his mind and decides to accept the offer presentedDuring this conversation we will also need to discuss the next step in the process for submitting the agreement Thank you for your understanding during our recent investigation regarding your advertising concernIf I can be of further assistance please give me a call Sincerely, Kris G [redacted] Executive Services Specialist

August 12, 2014 Dear [redacted] :This letter confirms receipt of Complaint ID [redacted] filed by customer [redacted] of [redacted] . We have reviewed the account. With directory advertising, there must be time between selling the advertising and compiling, printing and publishing the... directory. In most cases, advertisers sign contracts anywhere between 6 months and one year in advance. In light of this, we do not bill our advertisers that have purchased print advertising until we have completed the directory. The [redacted] ***, ND directory publishes and is delivered in June of each year and the billing for this directory begins in July.Our records indicate that [redacted] has advertised with us since 2003. Just a brief review of the advertising shows that the contracts are normally signed between November and February. I have enclosed four contracts with this letter as support – the current [redacted] ***, ND 2015 contract along with the prior three years. Please note:• The [redacted] ***, ND 2015 directory was signed 2.7.2014, published June 2014 and began billing July 2014.• The [redacted] ***, ND 2014 directory was signed 1.3.2013, published June 2013 and began billing July 2013.• The [redacted] ***, ND 2013 directory was signed 1.6.2012, published June 2012 and began billing July 2012.• The [redacted] ***, ND 2012 directory was signed 11.18.2010, published June 2011 and began billing July 2011.In light of this information, we find that there has been no error or discrepancy in the billing of the advertising. If you have any questions, please do not hesitate to contact me at the number below.Sincerely,Heather H [redacted] Executive Services Specialist Hibu Investigations and Resolutions

2/28/ [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania North Front St Harrisburg, PA RE: Revdex.com Number: [redacted] [redacted] / [redacted] [redacted] Longview, TX [redacted] Telephone #: ###-###-#### hibu Product: Website- [redacted] Dear [redacted] : This letter is being sent in response to the correspondence received on 2/7/concerning their website I have spoken with [redacted] and reached a resolution on the concern Hibu is issuing a refund in the amount of $ [redacted] has been informed our refunds do take 2-weeks to be received I do apologize to [redacted] for the inconvenience, but I am glad we were able to resolve his concerns Thank you, Cortney H [redacted] hibu Customer Service ###-###-#### Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The response is negligent at best [redacted] has not done anything to resolve this issue.Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have no contract with them and a signature of a staff member does not apply because no staff member I have has the authority to sign for my business, only me. Hibu is a complete fraud, and should not be able to continue to do this to small business owners. Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] In response to Revdex.com and hibu I spoke with a representive from hibu and she is cancelling my requestAs per our conversation she said it should of never gotten to the point where I had to invoke Revdex.comThank you all so much for all you have done and this claim can be closed[redacted]

Dear [redacted] : This will confirm receipt of the customer letter dated July 14, regarding the advertising concern for [redacted] I spoke with [redacted] this afternoon and this concern has since been resolved Thank you for your time and considerationIf I can be of further assistance please give me a call Sincerely, [redacted] Executive Services Specialist ###-###-#### x [redacted]

1/17/ [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania North Front St Harrisburg, PA RE: Revdex.com Number: [redacted] [redacted] / [redacted] [redacted] [redacted] Nacogdoches, TX *** Telephone #: ###-###-#### hibu Product: Wave/ [redacted] Dear [redacted] : This letter is being sent in response to the correspondence received on 1/5/concerning the wave product for [redacted] I’ve attempted to reach [redacted] on occasions, 1/10/17, 1/12/17, and 1/17/ I do need to speak with [redacted] to further discuss her concerns and resolve the concern I do request [redacted] call me at ###-###-#### or correspond with me via email at [redacted] @hibu.com I do apologize to [redacted] for the inconvenience this has caused her Thank you, Cortney H [redacted] Hibu Customer Service ###-###-#### Email: [email protected]

January 21, 2016Dear [redacted] :We have received [redacted] ’s rebuttal, however there is no “database record ID” for the inclusion of his address on the opt-out listAn order number of [redacted] was provided when the request was submittedThis is the only thing that can be provided regarding this matterIf you have any questions, please feel free to contact us at the number below.Sincerely,Heather HExecutive Services Specialist