Hibu

[A *efault letter is provi*e [redacted] here which in*icates your acceptance of the business's response If you wish, you may up*ate it before sen*ing it.] Revdex.com: I have reviewe [redacted] the response ma*e by the business in reference to complaint I [redacted] , an [redacted] fin [redacted] that this resolution is satisfactory to me Thank you for your response Regar*s, [redacted]

I wanted to let you know I had a conversation with [redacted] this morning We went over his concern and it was explained why the assets were not cancelled and that this occurred due to the proper protocol not being followed by the customerThe client has been with us for quite some time and over the years they have been a very good customerIn an effort to maintain the relationship a one-time goodwill adjustment for $was extendedThis adjustment was accepted by [redacted] All digital advertising was cancelled within our system 9/6/The cancellation of this advertising has created a $cancel credit on the accountIt was agreed that we would refund $back to the same banking account being used to take the paymentIts appears [redacted] was satisfied with the outcome and he did not have any further questionsI am including [redacted] on this replyIf I can be of further assistance, please let me know.Sincerely, Kris Ellen G***Executive Services Specialist

Dear [redacted] : This will confirm receipt of the customer letter dated December 2, regarding the advertising concern for Michael Shaw, Account Name: [redacted] ***, Account Number: [redacted] /MA, Revdex.com complaint [redacted] This letter will confirm the discussion regarding your hibu advertisingAs agreed, we are crediting your account as follows: [redacted] Metro, MD - Amount, $26/month, $312/annually We will apply a retroactive credit for the number of months that have billed and then each subsequent month thereafter until the credit expiresPlease allow two (2) billing periods for this credit to appear on your invoice Thank you for your understanding during our recent investigation regarding your advertisingWe are sorry for any inconvenience you may have experienced and pleased we were able to resolve the matter in a mutually satisfactory manner We hope you will give us the opportunity to service your advertising needs in the future Sincerely, KRIS G [redacted] Executive Services Specialist ###-###-#### x [redacted]

[redacted] *** [redacted] [redacted] *** [redacted] [redacted] * [redacted] [redacted] [redacted] [redacted] This letter is being sent in response to your letter dated 8/9/regarding the advertising cancellation request made by [redacted] I spoke with [redacted] on 8/15/and we agreed to a resolutionI have issued an adjustment of $ to his account and of this, $will be refunded [redacted] is aware our refunds do take 2- weeks to be processed I do apologize for the inconvenience this has caused, but I am glad we were able to resolve the concerns Thank you, Cortney H [redacted] Email: [email protected]

[redacted] 2:PM (minutes ago) tome Hello ***, Yes, hibu did recently credit my account $for double charging me for my websiteThank you very much for all your work on this claim, as I am sure it helped a great deal in resolving the matter

Dear [redacted] : In response to the rejection received to complaint: [redacted] it is my understanding that the conversation Mr [redacted] had last week with Adam Reese was helpful and that he was able to answer your questions and resolve your issues We did indeed bill you (9/24/and 10/24/16) and pull payments from you (10/4/and 11/3/16) This was told to you on 11/4/ during your conversation with Marie B [redacted] We are crediting your account for the two paymentsOn 11/11/our Billing Department did process a refund back to your bank accountIt would be for the total of $but be listed for $and $The confirmation numbers are [redacted] and [redacted] From our bank to your bank it does take 3-business days so I would expect if you did check again the credits would be on your account Since receiving this rejection Marie B [redacted] has had another conversation with Mr [redacted] and it is my understanding all is good If I can be of further assistance please let me know Sincerely, Kris G [redacted] Executive Services Specialist ###-###-####-

August 29, 2017Dear [redacted] :This correspondence confirms receipt of Complaint ID [redacted] filed by [redacted] of [redacted] ***We have reviewed the account and find that the customer’s listings were updated and maintained by Hibu as agreedWhen [redacted] initially signed the contract he had a 71% error rateAs of the date of this letter his error rate is down to 20% as a result of Hibu maintaining his listingsRegarding the customer’s [redacted] listing, below is a link showing that he does appear:https://www[redacted] .com/maps/place/Add+Solar/@ [redacted] A further review of the account shows that there was an investigation opened on the account on Per the notes on the account, the customer was advised that the Wave would be cancelledI’ve checked the customer’s product and the cancellation has been processed and it shows that there is no additional billing on the accountWe find that there is no basis for an adjustment on the account and we are not offering a refund for the prior paymentsIf you have any additional questions or concerns, please feel free to contact us at the number below.Sincerely,Heather HExecutive Services Specialist

April 23, ***Dear [redacted] :This correspondence confirms receipt of Complaint ID [redacted] filed by [redacted] Our records indicate that the customer advertises in the Atlantic County, NJ directory which bills each year from June to MayEach contract is for twelve monthsFor the past three years, [redacted] has renewed his advertising via voice verificationWe have reviewed the most recent renewal which was in December and is for the Atlantic County, NJ [redacted] directory which publishes in May of this yearThe current advertising in the Atlantic County, NJ [redacted] ends this monthOn the voice verification, the sales representative clearly advised that she was calling to renew the advertisingThe customer asked the sales representative about his program from last year and the pricing; he then agreed to renew the programThere does not appear to be any confusion, the call was brief and to the pointThe contract has not been extended for months as indicated in the complaint but it is the standard twelve month contractWe have included a copy of the recording for review.We apologize if [redacted] experienced any confusion but we find that this was a legitimate saleIf you have any additional questions or concerns, please contact us at the number below.Sincerely,Heather H

In response to [redacted] 's rejection, I have been advised that the refund of $was processed todayThis money is being refunded back to the very same account that was used to take paymentI have also left a voice message for [redacted] today providing this same feedback I apologize for any inconvience this may have caused Sincerely, Kris G [redacted] Executive Services Specialist ###-###-#### x [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although I have not received the check yet, I do hope they follow through with their promise Regards, [redacted]

6/21/ [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: [redacted] [redacted] ***/ [redacted] [redacted] ** Silver Spring, MD [redacted] Telephone #: [redacted] hibu Product: ***/ [redacted] Dear [redacted] : This letter is being sent in response to the correspondence received on 6/2/concerning the contract [redacted] authorized with hibu on 2/16/for our wave product I’ve spoken with [redacted] and we’ve agreed hibu will adjust the balance due of $as well as cancel the wave product I apologize for the inconvenience this has caused MrRaml Thank you, Cortney H***hibu Customer Service###-###-####Email: [email protected]

Dear [redacted] : This letter will confirm receipt of your letter dated February 3, regarding the advertising concern for [redacted] *** Our records indicate that the advertising in question was authorized by [redacted] on December 7, with our Sales Representative, Scott W*** The agreement is a month agreement for a website with online Display ads The $design fee for the website is waived with this program **and [redacted] state they were told by [redacted] that they could cancel at any time I spoke with [redacted] about the matter and he agrees In the interest of customer relations, we have agreed to cancel the contract We apologize to **and [redacted] for any inconvenience they may have experienced and that they felt the need to contact the Revdex.com We hope that the customer accepts our apology in good faith and that we may one day do business together again Sincerely, Claudia B [redacted] Executive Services Specialist ###-###-####

This correspondence confirms receipt of complaint ID [redacted] filed by [redacted] We have reviewed the concerns raised and that Ms [redacted] is correctThe updated phone number was included on the contract for the Beulah/Frankfort/Honor, MI directory but the number did not get updated in the adFor the Beulah/Frankfort/Honor, MI directory which auto-renewed (per the terms and conditions of the contract), and the number printed againIn light of this, a refund of $is due for the contract and a full credit of $is due for the auto-renewal contractWe have reached out to Ms [redacted] via email and phone but have not yet received a response accepting the offerOnce we receive a response, the adjustment and refund will be processedWe apologize for any inconvenience this has causedIf there are any additional questions or concerns, please do not hesitate to contact us at the number belowSincerely, Heather H [redacted] Executive Services Specialist Hibu Investigations and Resolutions ###-###-####

In response to the rebuttal for complaint [redacted] please have the customer reference the Terms and Conditions of the agreement The Terms and Conditions of this agreement are listed as such AThe individual signing this agreement on behalf of Customer represents and warrants that he or she "is authorized to sign as an owner " "officer partner or employee of" Customer and that he or she is empowered to bind Customer to the term and conditions contained hereinB"This agreement shall be governed by " "and interpreted in accordance with the" laws of the state in which Customer maintains its principal place of businessCRates include Sales Tax where applicableDIf any provision of this agreement is held to be "unenforceable such holding shall in no" way invalidate any other provision "hereof and this agreement shall remain" in full force and effectEThis agreement may be executed and delivered "in any number of counterparts and all" such counterparts shall constitute the same instrumentCustomer understands and agrees that an authentic copy or electronic reproduction of this agreement shall have same force and effect as an original counterpartFThis agreement supersedes any other verbal or written agreement between Customer and PublisherThis agreement may not be changed except by a writing signed by an authorized signatory of Customer and PublisherGIN ANY LEGAL PROCEEDINGS RELATING TO "THIS AGREEMENT PUBLISHER AND CUSTOMER" HEREBY AGREE TO WAIVE ANY RIGHTS THEY "MAY HAVE TO PARTICIPATE IN ANY CLASS " "GROUP OR REPRESENTATIVE PROCEEDING " ANDPUBLISHER AND CUSTOMER HEREBY AGREE TO WAIVE ANY RIGHT THEY MAY HAVE TO A TRIAL BY JURY Thank you for your time and consideration Sincerely Kris G [redacted] Executive Services Specialist ###-###-#### x ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the message says that the business' response was attached, but no response at all was attachedPlease re-send the attachment Regards, [redacted]

10pt">Dear [redacted] : This will confirm receipt of the customer letter dated May 27, regarding the advertising concern for [redacted] , Account Name: [redacted] , Seibel Account Number: [redacted] , Revdex.com complaint [redacted] [redacted] signed an agreement with hibu July 9, where he purchased a website premium product along with some add on productsPer the terms and conditions of the signed agreement, the maximum number of attempts were made to contact [redacted] With no reply received, the site was set live by default August 23, Our guarantee is seven days from the date that the website is set liveThere are no comments on the account to support that [redacted] ever called in requesting to cancel the advertisingWe successfully pulled our first payment 10/20/We successfully pulled our 2nd payment 11/20/From here the 12/22/payment for $& the 1/10/invoice for $both are returned due to Concord returned response: Over LimitThe account was written off to a Collection Agency 1/30/for $ Based on the research of [redacted] s’ concern we have determined that no adjustment is warrantedAttached I am including a copy of the signed agreement along with the terms and conditions Thank you for your understanding during our recent investigation regarding your advertising concernIf I can be of further assistance please give me a call Sincerely, Kris G [redacted] Executive Services Specialist ###-###-#### x [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The last time this happened we told them no more advertising with them.There was a very heated conversation.We paid the bill because there was a recording.I do not remember this conversation and my secretary answers and screens calls if she is in the office.I have made it very clear no advertising only with the local phone book and they come in and have us sign a contract.When I listen to the recording they mention this area and either I was confused as to what company they were or they have manipulated and inserted the date.There is no proof that is the date.I do not mention it! We are going to pay this bill again under duress!!! Please advise this company to never call us again.We do not want their business.Since they have been advised they have no right to ever call us and any other transactions they try to trick us into will be invalid! We will keep this on file.They should of noted not to call us! They have on file our many heated conversations Regards, [redacted]

Most Recent Message Date Sent: 10/29/12:00:AM Revdex.com of Metro Washington DC 9:AM (hours ago) tome ---------- Forwarded message ---------- From: G***, Kris (US-KOP) Date: Tue, Oct 28, at 5:PM Subject: RE: Revdex.com complaint: Case # [redacted] To: "[email protected]" Case number [redacted] for [redacted] has been resolvedThe customer has settled with a one-time adjustment for $Below I have included a copy of the settlement letter that was sent to the client If further research is required please submit the request directly through the Revdex.com of Metro Washington DC Eastern and Northeastern Pennsylvania, Oak StScranton, PA hibu Inc Formerly Yellowbook Inc C StSW Cedar Rapids, IA Tel: ###-###-#### Fax: ###-###-#### 10/24/ [redacted] RE: Telephone #: ###-###-#### Account: [redacted] Directory: website Dear ***: This letter will confirm the discussion regarding your hibu advertisingAs agreed, we are crediting your account as follows: hibu PRODUCT(S) AMOUNT Adv Website $ We will apply a retroactive credit for the number of months that have billed and then each subsequent month thereafter until the credit expiresPlease allow two (2) billing periods for this credit to appear on your invoice Thank you for your understanding during our recent investigation regarding your advertisingWe are sorry for any inconvenience you may have experienced and pleased we were able to resolve the matter in a mutually satisfactory manner We hope you will give us the opportunity to service your advertising needs in the future Sincerely, hibu Customer Service ###-###-#### Kris G [redacted] SrCustomer Care Specialist – Customer Service Renaissance Blvd King of Prussia, PA ###-###-#### t###-###-#### f#-###-#### kris.g***@hibu.com hibu.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

Dear [redacted] : This will confirm receipt of the complaint dated 12/5/from [redacted] ***, ID [redacted] Our Account: [redacted] , Account Number: SAP [redacted] We are sorry for the misunderstanding and we have begun the cancellation of the listing management program [redacted] has been advised that his request to cancel pre term is being honored and that we are having $credited back to the same banking account that was used to make the 11/22/paymentOur records indicate a copy of the agreement, including the terms and conditions, were sent to the customer 10/12/The terms and conditions explain the prorated chargesTo clarify, the 1st invoice will include prorated charges which is from the point the product is set live in our system and the 1st invoice generates on the account In this case the product was set live 10/25/and the 1st invoice generated 11/12/For this time frame the prorated charges worked out to be $If I can be other further assistance, please feel free to give me a callSincerely,Kris G***Executive Services Specialist ###-###-#### Direct ###-###-####