Hibu

HIBU has offered to resolve my complaint, and I am working with HIBU on the details of the resolution with the assistance of my legal representative I very much appreciate the assistance of the Revdex.com Very truly yours, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me assuming the amount mentioned is returned Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: At the onset of this contract, I was told that I would be receiving a code from [redacted] and ***This was on 2/1/I have not received anythingThey also said that I would be getting more traffic to my websiteThat has still yet to be seenThe only thing that I am getting is a bill that keeps growingThey are charging for services that they are not providingCortney H [redacted] emailed me on the 10th saying that she asked for another code to be mailed out on the 6thAgain, nothingToday is the 14thIn the meantime, I keep getting billedhibu wants to get paid regardless of whether they fulfill the contract or notI want this contract canceled because I cannot pay for nothingThat's what hibu is selling me, nothing Regards, [redacted] ***

10pt">Dear [redacted] : This will confirm receipt of the customer letter dated January 27, regarding the advertising concern for [redacted] ***, Account Name: [redacted] , Account Number: [redacted] , Revdex.com complaint [redacted] For this concern, we would have needed to receive the customer’s request to cancel by Sept 12, to avoid the payment from being pulled October 14, We actually start spending money the very same day the account is invoicedThis account invoiced October 1, This money has since been spent In October for the Search program there were clicks, calls, and we spent $For the Display program there was Impressions, Clicks, and we spent $Everything appears on track from our end and it has been determined that there is no basis for an adjustment Thank you for your understanding during our recent investigation regarding your advertising concernIf I can be of further assistance please give me a call Sincerely, Kris G [redacted] Executive Services Specialist ###-###-#### x [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] PS The company has made a complete turnaround since I have filed this complaint with the Revdex.comI have finally got to talk to the proper supervisorsThey have been very nice, cordial and very helpfulThey understood my dissatisfaction and have remedied the situation.I wish to thank Claudia B***.I wish to thank the Revdex.com[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The information provided to you by HIBU is not the entire story I contacted them countless times to cancel my account, within days of signing up Our website didn't go live as planned We were without a website for several days.Beginning September 25, at 5:pm, I started contacting them about the problems with my site On September 26, at 1:12pm I reached out again, trying to get the changes made When the site went live in October (after several days of no site at all), it was incorrect The site never got fixed, so I should receive a full refund of $for it Beginning October 23, 2014, I began receiving monthly bank drafts of miscellaneous amounts (That one was $108.22) I'm told they're for the search program, which I never received any business from, as I was guaranteed I told my rep I no longer wanted to continue with the services, as I was promised things that I never received.After weeks of not getting in contact with me, my rep emailed me 11/4/at 11:28am stating she's had medical problems and hasn't been available.By December 1, 2014, nothing had been accomplished/changed on my site or search, so I began researching options outside of HIBU On December 2, at 4:04pm, I sent an email requesting a copy of my signed contract because I was continuing to have miscamounts of money withdrawn from my bank account I received no response.The total refund I've requested is $2,408.02, $for the site and $for the total miscellaneous bank drafts made Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Why any business would pay $for a website that was never used or approved, that money needs to be refunded since no service was provided to [redacted] Our rep quit and when we tried to cancel during the allowed time, we were never called back or notified employee had quitThey have a very bad business practices.Regards, [redacted]

September 29, 2014Dear Allison:This letter confirms receipt of complaint ID filed by MrThomas McKie of Brake PlusCurrently, MrMcKie has no advertising with HibuWe have spoken with MrMckie and he has advised that the complaint is meant for Yellow PagesNo further action is needed on our part.Sincerely,Heather HExecutive Services Specialist

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have attached a letter in response to hibu's response of October 16, In addition, the attached letter has been mailed to Claudia B [redacted] at hibu Upon receipt of the signed Stipulation of Settlement and Release of Claims, [redacted] ***will forward a check in the amount of $to hibu in settlement of this matterThank you for your assistance in this matter Your help was truly appreciated Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We feel the webpage was incorrect but can not prove that is the case as the site had been updated and has now been removed, HIBU has been very cooperative we simply do not have the proof we need to prove our case, we apologize for any inconvenience this has caused HIBU during this investigation Regards, [redacted] For [redacted]

Dear [redacted] : This letter will confirm receipt of your letter dated June 18, regarding the advertising concern for [redacted] of [redacted] Dog Grooming LLC Our records indicate that the advertising in question was authorized on August 22, by [redacted] with our Sales Representative, [redacted] *** The agreement included an Advantage Website, Claiming, a Net Silver Package on Yellowbook.com with a videoThe Yellowbook.com advertising went live on August 30, However, the website did not go live until November 5, The process of Claiming the customer’s listings was not completed I spoke with ** [redacted] about the matter We have agreed to cancel the contract, bringing the internet advertising down We apologize to ** [redacted] for any inconvenience she may have experienced and hope that one day we may be do business together again Sincerely, [redacted] Executive Services Specialist ###-###-#### x [redacted] ***

Dear [redacted] I did have a conversation with hibu in August and received two emails from them as well (See Attachment) I did not rebut the response because I did not receive a copy of the response from hibu My contract for in October did include the website as is shown on the attached contract as did the October contract When discussing the issue with the Sales Rep in October 2013, the contract included the [redacted] County website and it was then discovered that the website had been shut down for months prior to that renewal even though it was still showing on the contract In addition, the [redacted] County website was supposed to be on the 2012-contract The contract for [redacted] and [redacted] Counties were signed on the same dates originally and should have run at the same times The and contracts were supposed to be the same as the original contract in Furthermore, the October and the October contract both include the [redacted] County website as you can see from the attached contracts (See attachment) Because they were on the contract, the assumption was that they were still in operation I was never advised that the [redacted] County website was removed or that the [redacted] County website expired I attempted to resolve this matter immediately after the contract was signed in October and told hibu that I did not want the contract without the websites My business required the websites for the advertising to work and dropped off dramatically in the summer of Hibu never offered any adjustments to the contract for the loss of the website that was displayed on the contract Now I am receiving threatening emails from the collection agency I sent a letter to [redacted] requesting information as to what the $2,due entailed (See attachment) and received the response I forwarded to you earlier (See Attachment) I notified hibu immediately that I did not want the advertising if the websites were not included In June my entire bill was $and it is now $2,although there has been no explanation of what those charges entail Please be advised that I would accept the $adjustment toward the past bills, but since I was not getting what I had contracted for and contacted hibu immediately upon finding out the website was not working, I believe that the October contract for the [redacted] and [redacted] County advertising should be voided I am willing to work with hibu to come to some sort of settlement but they continue to say that the websites were not in the contract, even though the contract indicates that they were Please consider this my rebuttal to the response from hibu I would like to go forward with this complaint

Dear [redacted] : This will confirm receipt of the customer letter dated February 10, regarding the advertising concern for [redacted] The bill this customer received is not from hibuThey have no contracted advertising with usThe customer has been advised of these findings Sincerely, [redacted] Executive Services Specialist ###-###-#### x [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The company, Hibu, makes it very easy for themselves to not accept responsibility for continuing to deliver trash to my property, by simply stating that they do not have record of my repeated opt-out requestsI have opted out for four consecutive yearsTheir failure to properly add my information to their opt-out list is not my problemIt appears to be a matter of them not wishing to actually allow anyone to opt-outI am requesting a database record ID or some other form of data that I can use to call Hibu at any time in the future and confirm that I am indeed on their opt-out listI will reject any response that does not contain a method that I can use to call Hibu and confirm that I am permanently opted-out of their delivery Regards, [redacted]

April 8, 2015Dear [redacted] :This correspondence confirms receipt of Complaint ID [redacted] filed by [redacted] of Wheeler AutomotiveWe have reviewed the account and see that the initial link that was sent to [redacted] of his website was a link to the template that was used to build his site rather than the actual websiteThis was an unfortunate oversight on our partWe have spoken with the sales representative Andy C [redacted] and he has stated that he did not advise the customer that there was a three month trial basis but that he advised that the contract was a month to month contractA further review of the account shows that an adjustment was processed to the account in the amount of $This is the credit that was referenced by Matt M [redacted] in his email to the customerThe email did not state that a refund would be given.However after reviewing the notations on the account it does appear that there were several issues that the customer has experiencedAs a courtesy, we will refund the payment of $If there are any additional questions or concerns, please do not hesitate to contact us at the number below.Sincerely,Heather H Executive Services Specialist

[redacted] purchased a hibu premium website on 6/11/ The site was completed and set live on 7/15/ [redacted] was not happy with the site and told us to take it down the same day He was going to work with us on changes The site continued to bill as per policy *** [redacted] contacted us on 2/12/about the bill We issued a credit of $for the number of months that the site was not up Our Escalation Team was to contact [redacted] about changes to the site They made attempts to reach the customer for changes We received an email from [redacted] on 3/1/saying he would not be ready until the next week We have no record of hearing anything more from [redacted] with regard to the changes The site was not republished The credit was used up and we began to pull payments again in September The site was cancelled at the customer request on 1/11/ I am attempting to reach Scott Dale to offer to remove the balance of $on the account

*ear [redacted] : Hibu is unable to provi*e a response as to why the sales representative misrepresente [redacted] himself after he was no longer employe [redacted] with the companyThis is not our practice an [redacted] we are embarrasse [redacted] this happene* We apologize [redacted] to the *octor in this regar* The client purchase [redacted] a click an [redacted] impression pro*uct which is *ifferent than a call generator pro*uct Most internet campaigns take time to generate results Changes to his a*s were complete [redacted] an [redacted] a 25% a*justment was exten*e [redacted] in our efforts to appease the client He refuse*After the a [redacted] changes were ma*e, his campaign *i [redacted] improveThe client was still not happy so we approve [redacted] an early cancellation of his 6-month contract without an early termination fee For the months the campaign was running a total of 109,impressions an [redacted] clicks were receive*This is more than triple the impressions an [redacted] clicks that woul [redacted] be expecte [redacted] for the campaign performanceIn our last effort to resolve this concern we woul [redacted] be willing to a*just an [redacted] refun [redacted] 50% of the amount pai [redacted] by the clientThis is $Please let us know if this is acceptable Sincerely,Kris G***Executive Services Specialist [redacted] *irect [redacted]

[redacted] , As stated before, our position is unchanged Claudia B [redacted] Executive Services Specialist [redacted] ***

When I signed up with Hibu I was promised all of these great advertising programs that ultimately would result into businesses/profit for my business However It was a huge mistake signing up with Hibu and paying $per month because they did not deliver 10% of their promisesThis company is inconvenient and having to speak with their web designiers from the an Asia country made it even more difficult to build a wesite that I desired because they were mainly very lazyYellow book advertisement is not affective so I called Hibu late June of only a couple of days after paying my account and also e-mailed their customer service as well the sales rep that signed me up and was promised that within 5-businesses days my account would be cancelled and my money would be refunded however it took Hibu almost days to process my cancellation on top of it they just now told me June 11th that will take another five to seven business days for me to receive a refund of $and change when I originally paid $plus change all because of their incompetence and advertisement business

-------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Wed, Jun 3, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org> ---------- Forwarded message ----------From: [redacted] < [redacted] @***.com>Date: Wed, Jun 3, at 7:AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] Hibu has credited the amount we agreed on back into my account, there rep called me yesterday (Kris) and left me a voicemail stating she had credited the funds we agreed on back onto the credit card that was used, the credit posted to my credit card account today, Thank you [redacted]