Hibu

2/27/ [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania North Front St Harrisburg, PA RE: Revdex.com Number: [redacted] [redacted] / [redacted] * [redacted] [redacted] Mabelvale, AR [redacted] Telephone #: ###-###-#### hibu Product: Yellowbook.com/Wave [redacted] Dear [redacted] : This letter is being sent in response to the correspondence received on 3/9/regarding the advertising purchased by Mr Morris I’ve spoken with [redacted] regarding his concerns I let him know per our records we did claim his [redacted] listing on 8/17/ I also let [redacted] due to the time it took for us to claim the listing an adjustment of $was issued as a goodwill adjustment [redacted] is a longtime customer with us and therefore our adjustment was above and beyond what is normally offered for his type of concern [redacted] does have an outstanding agency balance with us for over $5, [redacted] offered to settle the balance for a onetime payment of $2, Hibu has declined this offer and is not able to settle for this amount Hibu does not find any wrong doing and therefore no adjustment has been offered I do apologize for the inconvenience this has caused Mr Morris and I am sorry we were not able to come to a resolution Thank you, Cortney H [redacted] hibu Customer Service ###-###-#### Email: [email protected]

hibu Inc.Formerly Yellowbook Inc[redacted] **Cedar Rapids, IA 52404Tel: ###-###-####Fax: ###-###-#### 3/5/ [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: [redacted] [redacted] [redacted] Bowling Green, OH Account #: Non-revenue [redacted] hibu Product: Bowling Green/ Dear [redacted] : This letter is being sent in response to the correspondence received on 2/22/concerning the incident involving the snow blower and the directory The concern appears to be regarding another business, Super Pages This is not a business related to hibu, formally yellowbook I’ve spoken with Ms [redacted] and advised this is for the incorrect company I do apologize to Ms [redacted] for the inconvenience this has caused her Thank you, Cortney H***hibu Customer Service###-###-####Email: [redacted]

November 10, 2015Dear [redacted] :This letter confirms receipt of Complaint ID [redacted] filed by [redacted] of [redacted] ***We have reviewed the account in light of the issues raised by the customerOur review finds that [redacted] did in fact upgrade his website to the new premium Hibu websiteHowever, by upgrading this did not cancel his existing advertisingThe existing advertising includes his print ads and the ads that appear on our website www.yellowbook.comWe have reviewed all of the calls between the sales representative, Christine W [redacted] and the customer and we did not find any conversation regarding the current billing being removedWe spoke with MsW [redacted] and she did confirm that [redacted] contacted her regarding the billing and she states that she provided the number for the Customer Service Department which handles cancellation requestsSales representatives are unable to cancel customer contractsWe have now received the customer’s cancellation request via email and it has been submitted.We apologize if [redacted] feels that he was not fully informed of the billing processIf you have any additional questions or concerns, please do not hesitate to contact us at the number below.Sincerely,Heather H.Executive Services Specialist Investigations and Resolutions

5/23/ [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: [redacted] [redacted] ***/ [redacted] [redacted] North Miami Beach, FL [redacted] Telephone #: [redacted] hibu Product: ***/ [redacted] Dear [redacted] : This letter is being sent in response to the correspondence received on 5/16/concerning the billing received by [redacted] *** Due to nonpayment the wave product was cancelled I have adjusted the balance due of $ I do apologize for the inconvenience this has caused [redacted] *** Thank you, Cortney H***hibu Customer Service###-###-####Email: [email protected]

February 14, 2017Dear [redacted] :This correspondence confirms receipt of Complaint ID [redacted] filed by [redacted] of [redacted] [redacted] states that she requested the remaining balance on her account but the information was not providedHowever, our records show that the customer called in on February 8, to request this information and a detailed email was sent with the requested informationA copy of the email has been included with this responseAdditionally, [redacted] states that she requested a mailing address to request cancellation and she was referred to her sales representativeAt this time, the above mentioned directories are not eligible for cancellation because the directories have been printed and deliveredIf the customer does not want to renew, she can speak with her sales representative to adviseI have forwarded the email that was sent on February to the customer for review.Our review of the account shows that there has been no error on the accountIf there are any additional questions, please feel free to contact us at the number below.Sincerely,Heather H.Executive Services Specialist Hibu Investigations and Resolutions

[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] This letter is being sent in response to the rejected reply received on 6/10/concerning the advertising bill [redacted] received A bill was generated on May 17th indicating you owed hibu $ On May 20th our collection representative noticed this balance was made up of late charges and billing charges and removed from your balance As of today, your account is paid in full I do apologize to [redacted] for the inconvenience Thank you, Cortney H***hibu Customer Service###-###-####Email: [redacted]

This is in response to your letter dated October 5, regarding the advertising concern for [redacted] of [redacted] *** Our records indicate that the advertising in question was authorized by Mr [redacted] with our Sales Representative, Glory M [redacted] on August 22, The Reviews cards were shipped to the customer on August 30, The Claiming and Listing service went live on September 11, The contract is a 12month minimum term Mr [redacted] states that he was to notify Ms M [redacted] within days whether to proceed with the order I spoke with MsM [redacted] about the matter She states they did not discuss holding the order We are unable to honor Mr [redacted] ’s request to cancel and refund his payment Mr [redacted] signed the contract, provided credit card information and did a telephone consultation for the Claiming and Listing service all on the same day We consider the contract to be valid We offered to credit $of the first month’s billing Mr [redacted] refused We consider our offer, based on the facts, to be fair and reasonable If Mr [redacted] agrees to accept this settlement after further review, please have him contact me and I will make the necessary arrangements Sincerely, Claudia B [redacted] Executive Services Specialist [redacted] ***

[redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania [redacted] ** Scranton, PA RE: Revdex.com Number: [redacted] [redacted] [redacted] St Clair Shores, MI Telephone #: ###-###-#### Service Request #: 1- [redacted] Dear [redacted] : This letter is being sent in response to the correspondence received on 1/25/concerning the bill Mr [redacted] received I’ve spoken with Mr [redacted] regarding his concerns Mr [redacted] received a bill from a business called Yellow Business Book and that is not us, hibu formally yellowbook I do apologize to Mr [redacted] for the inconvenience, but unfortunately I am not able to resolve the concern Thank you, Cortney H***hibu Customer Service###-###-####Email: [redacted]

Dear [redacted] : This will confirm receipt of the complaint dated 11/22/from [redacted] ID [redacted] Our Account: [redacted] , Account Number: [redacted] I am sorry to hear [redacted] is dissatisfied with our serviceWe are in the process of making updates to the misspellings and grammar content on his [redacted] page We apologize for an inconvenience this may have causedFor the concern a one-time adjustment for $is being extended Unfortunately, we do not guarantee proofs I wanted the opportunity to discuss more with [redacted] the concerns he has brought up regarding the analysts but unfortunately he disconnected from our call Our records indicate a copy of the agreement including the terms and conditions were sent to the customer 10/23/ I ask that [redacted] please take the time to review this information further If [redacted] would like to accept the one- time adjustment for $please have him let me knowThank you, Sincerely,Kris G***Executive Services Specialist ###-###-#### Direct ###-###-####

[ [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIn addition, Cortney H [redacted] was very professional and responsive to my issues Regards, [redacted]

Dear [redacted] :This email confirms receipt of complaint ID filed by customer [redacted] of Café JoeUSAWe have reached out to the sales representative who states that she did not state that it was a30-day free trialShe stated that the offer was for the first month freeThe contract is for a total of sixmonthsWe have reviewed the recorded authorization and this was stated on the callWe haveprocessed a credit to the account and a refund has been issued for the first monthA request for earlycancellation was submitted and approved and the contract has been cancelledSince the earlycancellation was approved, we will also refund the additional payment that was processed.We received notification that our response to the customer was rejectedHowever, this is our firstresponseThe only other contact that was sent was an update advising that we were still reviewing theaccountWe were waiting for a confirmation that the early cancellation had been approvedIf there areany additional questions, please let us know.Thanks,Heather H [redacted] Executive Services SpecialistHibu Investigations and Resolutions [redacted]

1/22/ face="Calibri"> [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: [redacted] [redacted] / [redacted] * [redacted] New Hartford, NY Telephone #: ###-###-#### Account #: [redacted] hibu Product: Oneida County & Vicinity/ [redacted] and Yellowbook.com/ [redacted] Dear [redacted] : This letter is being sent in response to the correspondence received on 1/5/concerning the contract for Ms [redacted] I’ve spoken with Ms [redacted] regarding her concerns and the balance due of $ This balance due breaks down as follows: $remaining due on the prior year contract, Oneida County & Vicinity/and $due on the Oneida County & Vicinity/directory Ms [redacted] understands the balance due and will be making payment I did apologize to Ms [redacted] for the inconvenience this has caused her, but I am glad we were able to resolve her concerns Thank you, Cortney Hayeshibu Customer Service###-###-####Email: [redacted] .com

December 2, 2015Dear [redacted] :This correspondence confirms receipt of Complaint ID [redacted] filed by [redacted] of [redacted] We have reviewed the account and find that the account was automatically renewed per the terms and conditions of the contractRenewal notices were sent via email on 2.23.2015, and No response was received to the notice therefore the contract was automatically renewed for the advertising [redacted] references a credit that was offered however, there is no record of any credit being offered to the customerOn 7.28.2015, [redacted] called in concerning the new billing and he requested that the auto-renewal be cancelledHe was advised that it was too late to cancel since the directory had already printedHe was also advised that the auto-renewal for the advertising was cancelled.During the discussion with [redacted] ***, she stated that they have not received the emails that were sentIncluded with this response are copies of the emailsIn the interest of resolution, we have offered a 50% adjustment on the contract which total $ [redacted] has accepted the offer and no further action is required on this accountIf you have any questions, please contact us at the number below.Sincerely,Heather H.Executive Services Specialist Hibu Investigations and Resolutions

Dear [redacted] : This letter confirm receipt of your letter dated June 17, regarding the advertising concern for [redacted] of [redacted] *** Our records indicate that the advertising was authorized on October 14, by [redacted] with our Sales Representative, Emily B [redacted] There is a recording on file Based on the research of the concern, no adjustment is warranted and the advertising will continue to bill as contracted I spoke with [redacted] about the matter and have emailed a copy of the recording to them We apologize to [redacted] and [redacted] that they felt the need to contact your office We hope [redacted] accepts our apology in good faith and that we may continue to do business together Sincerely, Claudia B [redacted] Executive Services Specialist ###-###-####

May 5, 2015Dear [redacted] :This correspondence confirms receipt of Complaint ID [redacted] filed by customer [redacted] of [redacted] We have reviewed the account and find that there is no basis to refund the payments that were made before the website was cancelledThere were multiple changes submitted for the website and these were processedWe have given the customer a refund as one month as a courtesyWe do not feel that any additional adjustments on the account are warrantedIf you have any questions, please contact us at the number below.Sincerely,Heather H Executive Services Specialist

11/4/ [redacted] Revdex.com of Metro Washington DC and Eastern Pennsylvania Oak St Scranton, PA RE: Revdex.com Number: [redacted] [redacted] ***/ [redacted] [redacted] *** Pittsburgh, PA [redacted] Telephone #: [redacted] hibu Product: Website/ [redacted] Dear [redacted] : This letter is being sent in response to the rejected reply received on 10/27/ I’ve attempted to reach [redacted] on occasions, 10/28/15, 10/29/15, and 10/30/15, each time leaving a voicemail hibu adjusted the account balance of $356.19, leaving zero dollars left due on the account I do apologize to [redacted] for the inconvenience this has caused her Thank you, Cortney H***hibu Customer Service [redacted] Email: [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for addressing my concerns Regards, [redacted]

Dear [redacted] : This letter will confirm receipt of your letter regarding the directory advertising concern for [redacted] of [redacted] *** [redacted] advised that he is the new owner of [redacted] *** He purchased advertising in the Palm Springs, CA [redacted] yellowbook for his business Since the business had the same phone number and address, the advertising was placed on the same account as that of the previous owner We have received the requested documentation from [redacted] with regard to the purchase of the business and will create a new account for the Palm Springs, CA [redacted] yellowbook advertising for the business We apologize to [redacted] that he felt the need to contact the Revdex.com We hope he accepts our apology in good faith and that we may continue to do business together Sincerely, Claudia B [redacted] Executive Services Specialist [redacted] x [redacted] ***

October 5, 2017Dear [redacted] :This correspondence confirms receipt of Complaint ID [redacted] filed by [redacted] of [redacted] ***We have spoken with [redacted] regarding the matter and we have agreed to the early cancellation of her Search campaignAs of the date of this letter, the cancellation has been processedWe apologize for any inconvenience [redacted] has experiencedIf you have any additional questions, please do not hesitate to contact us at the number below.Sincerely, [redacted] HExecutive Services Specialist Hibu Investigations and Resolutions

In response to the rebuttalreceived 1/21/from [redacted] ***, Revdex.com Complaint [redacted] , we have updated our system to remove [redacted] ***’s postal route from the scope of our delivery In ensuring that [redacted] does not receive the Yellowbook by removing his route from delivery, we have removed residential and business customers from the delivery of our book Again, this is to show our efforts in ensuring that [redacted] does not receive our book in the future and our commitment to follow through by eliminating the full route, not just his listing Thank you for your understanding during our recent investigation regarding your advertising concernIf I can be of further assistance please give me a call Sincerely, Kris G [redacted] Executive Services Specialist ###-###-#### x [redacted]