HH Gregg Appliances

January 20, 2016RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about her order.I apologize for any inconvenience [redacted] experienced. We are strongly committed to providing the best in sales...

and service and we regret that we fell short of our goal in this instance. Our records indicate that the order was canceled and refunded. If she has any questions, our Call Center can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

December 19, 2014[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted]’s concerns about...

the dishwasher.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request. As indicated on the back of our invoices, the return period is 30 days from the date of purchase. We did not locate a record of the purchase listed under the name or phone numbers provided with his complaint. According to the information he provided, the technician was not able to verify that the dishwasher was defective. If he is still experiencing a problem, Mr. [redacted] may have the option to request that an alternate service provider evaluate the dishwasher. If he would like assistance with locating an authorized service provider in his area, we recommend that he contact our Call Center at (800) 284-7344 or the manufacturer.We appreciate having the opportunity to respond to Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

April 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I...

apologize for any inconvenience Ms. [redacted] experienced. It is my understanding that our store personnel contacted her to assist with scheduling a delivery for the refrigerator. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Last week on Thursday, [redacted] the company contracted by HHGREGG to perform the stove repairs told me my part was in. I asked the lady at that time when I would be scheduled for repair, and she told me that it would be done this week. She stated that some would call me and tell me my appointment time for this week. [redacted] is closed on Monday so I called yesterday without successful contact, and today I they told me that they will not be out to perform the repair. I informed Ginger that I was told that this would be done this week, and that it is unacceptable tell me that the repair will be done this week and that is not accurate. I asked for a date and time it will be repaired next week, and was told that they would call me with a date and time. This is the same thing that they did last week. Bottom line is that my stove needs to be fixed or they need to give me the money for my stove towards a new one.
Regards,
[redacted]

September 10, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear [redacted]:I have received your letter regarding [redacted]’s concerns about her...

refrigerator.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan she purchased is administered through Warantech. It is our understanding that a representative from the administrator attempted to contact her. If she still needs assistance, they can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. Mc[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me, for the time being.
Regards,
[redacted]

November 25, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the delivery.I apologize...

for any inconvenience Mr. [redacted] experienced. We forwarded his information to the appropriate personnel. If he does not receive a call in a timely manner, the Incident Tracking department can be reached at (800) 307-8720.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk

March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] 
Dear [redacted]
I have received your follow-up letter regarding [redacted] concerns about the refund.We regret her continued disappointment. The transaction number for the refund is [redacted]. If her account does not reflect this information, she may want to contact the account administrator for further assistance.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We have contacted Acceptance Now and they are pulling the usual Rent A Center denial. I have asked you to step in and help us because your company has allowed them into your business. When I was denied credit I was told that I could deal with the "our finance guy" and maybe he can do something. There are no signs that this company rents space from you and we were definitely not told we were dealing with Rent A Center it was insinuated that we were dealing with one of your employees. This is fraud between the two of you and I have also filed a complaint with the Attorney General  of Illinois to investigate these and your stores. I thought maybe you were a decent company but you and the employees at your store have not wanted to help us - I'm sure you have some sort of pull with them as they are renting out space in all your stores. Yes I did sign their agreement but was not given correct information regarding the payout. I have found there are numerous complaints filed in Texas regarding this and am sure this information was not given to me on purpose. [Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]

I have...

received your letter regarding [redacted] concerns about her canceled order.
I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the order was voided in our system.
Our representatives do not have access to Acceptance Now accounts or the authorization to process refunds. We recommend that she contact Acceptance Now for further assistance.
We appreciate having the opportunity to answer Ms. [redacted]' complaint.
Sincerely,
[redacted]

October 3, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#...

[redacted]) 
Dear Ms. [redacted]:
I have received your letter regarding [redacted]’ concerns about her rebate.
I apologize for any inconvenience Ms. [redacted] experienced with the rebate. It is our understanding that the submission was approved and she should receive the rebate in the next 30 days.   
We appreciate having the opportunity to answer Ms. [redacted]’ complaint. 
Sincerely,
James[redacted]
Director, Service Operations
JTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] I did finally get a new TV stand with very helpful people, still waiting on recliner not loveseat.  My complaint is mostly about the customer service from the Gastonia NC store. The manager did not follow through with any of his calls back to me or help me in anyway.  We did not get a discount after having to wait 2 weeks on a new tv stand and more importantly no apology from the Gastonia store manager.  After our first complaint we did have better service the second time. There just seems to be no customer service at that store, sales people were helpful just very rude manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
-HHGregg never told us that the gas line had to capped. We brought it up to the sales person that we had both gas and electric hookups and currently the gas line was hooked up to the old unit. He said no worries at all, the delivery team will take care of it.
- We asked the delivery team to wait for 15 min so we could run quickly to the store and buy a cap ourselves but was denied.
- Delivery team never tested the wash machine, yet that unit was the cause of the water damage to our cabinet.
-Old washer and dryer was removed but they still left behind trash that was apart of the old units.
-HHGregg has never verbally apologized.
- We had no other option than to sign off on the delivery. We were told they had to leave no matter because they were out of time.
- Delivery manager who came and inspected the damage was rude and refused to understand the water damage until we were forced to recreate it. 
Regards,
[redacted]

April 13, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I...

apologize for any inconvenience Ms. Barrett experienced. In the interest of good customer relations, we processed a refund for the shipping charge. She should receive it in the next 30 days if she has not received it already. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

July 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the television.I...

apologize for any inconvenience he experienced. We regret that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

I have received your follow-up letter regarding [redacted] concerns about the television.
We regret her continued disappointment. According to our store management, the television is still located at our store. Our company is not responsible for abandoned products. We request that she retrieve the television within the next 30 days.
We appreciate having the opportunity to answer Ms. [redacted]' complaint.
Sincerely,
[redacted]

January 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the...

rebate.I apologize for any inconvenience Ms. [redacted] experienced. In the interest of good customer relations, we authorized a store credit to reimburse her for the rebate. For further assistance with using the store credit, she can visit our store and refer to invoice [redacted].We appreciate having the opportunity to answer Ms. [redacted]s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

August 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her order.We regret her continued disappointment. I am sorry for any frustration she experienced with the lack of stock. We are committed to providing the best in sales and service and we fell short of our goal in this instance.Our records indicate that a refund check was sent to the address listed on her invoice and cashed in July. If she has any questions, our Wilkes-Barre store can be reached at (570) 793-2003. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

March 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her...

dishwasher.I apologize for any inconvenience [redacted] experienced. We regret that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchange. Most appliances come with a one-year parts and labor manufacturer’s warranty. It is our understanding that if a factory-authorized technician determines that the dishwasher cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the dishwasher qualifies for an exchange.If she needs assistance with arranging a repair, Frigidaire can be reached at (800) 374-4432.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

September 5, 2014
[redacted] 
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted]...

(#[redacted]) 
Dear Ms. [redacted]:
I have received your letter regarding [redacted] concerns about his delivery.
I apologize for any frustration Mr. [redacted] experienced. However, we are unable to honor his request. Our company is not responsible for any damage.
It is our understanding that Mr. [redacted] was offered $125 for the scratch repair. We stand by the delivery contractor’s decision. 
We appreciate having the opportunity to answer Mr. [redacted]’s complaint. 
Sincerely,
 
[redacted]Director, Service Operations
[redacted]