HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] the response from hhgregg was to call for a repair service again, when trying to call service, the waiting time is average 40 minutes, last time the repair person came to my home on January 3 2015  he only came to take pictures, we are only two adults in our home, the center console in the center of the love seat is collapsing on one side, the response from the repair person is that the cushion do not have a zipper for him to take and repair, the back seat are not even, again nothing was done for this matter.Never to say this is the second love seat. Our credit is impeccable, we bought a tv set from hhgregg with no problem.the first love seat purchase from hhgegg on 8*7*2013 was returned for the one we have now, with very similar problems, and the same person that comes to repair.thank you for your attention to this matter

June 10, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his order.I apologize...

for any inconvenience Mr. [redacted] experienced. Our records indicate that the order of the range was canceled and a refund was authorized. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Absolutely horrible company, I placed an order on 23 Nov and the money was changed to my account the same day. Order never shipped till 16 Dec, I keep trying to send company emails and try to contact them, no response at all.
I am thinking to file a report against the company, buyers beware!

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s Warranty concern.I apologize for any inconvenience Ms. [redacted] may have experienced. I regret that at this time we do not have any further information for Ms. [redacted]. Warrantech can be reached at 877-456-9643. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s Warranty concern. I apologize for any inconvenience Ms. [redacted] may have experienced.
I regret that at this time we do not have any further information for Ms. [redacted]. Warrantech can be reached at 877-456-9643. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

October 24, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I apologize...

for any inconvenience Mr. [redacted] experienced. Our records indicate that the service plan administrator authorized a store credit for the replacement and Mr. [redacted] purchased a new television.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

May 19, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her...

rebate.I apologize for any inconvenience Ms. [redacted] experienced. The rebate form she submitted expired before the day she made her purchase. Additionally, the $100 rebate card offer was for purchases totaling $1199 and over. Her purchase total was $1125.48, which would have qualified for a $50 rebate.In the interest of good customer relations, we are reimbursing her for the $50 rebate. She should receive a $50 gift card in the next 30 days.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

August 22, 2014
 
 
[redacted] 
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted]) 
 
Dear Ms. [redacted]:
 
I have received your letter regarding [redacted] concerns about the computer.
 
I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request. 
 
Our records indicate that she purchased a Total Defense Internet Security Subscription. We recommend that she contact Total Defense Customer Support at (877) 205-7962 for further assistance.
 
We appreciate having the opportunity to answer Ms. [redacted]’s complaint. 
 
Sincerely,
 
[redacted]
Director, Service Operations
 
[redacted]

January 15, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the order he...

placed through our website.I apologize for any inconvenience he experienced. However, we are unable to honor his request. His online order currently lists a white refrigerator. It is my understanding that he has the option to cancel the order and receive a refund. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[On March 16 Maurice TV and Electronics called me at 2:30 and told me that he wanted to come out to see if he could repair my TV. I told him I had just got off work and asked him what time he planned on coming by and he told me between 4:30 and 5:00. He came and proceeded to put in the part but the TV still would not come on. He then told me that he would have to order another part.  I asked him why didn't he take the back off the TV the first time to completely diagnose the problem and how long would it take because I have already waited  6 weeks for my TV to be repaired he told me he did not know because he had to get approval from my warranty company and then order the part and it might be ANOTHER 6 WEEKS. He said his hands were tied. Then he wanted to  argue with me about why it was taking so long. Rude!   When I called HHGregg and told them what the repairman had told me they said they would research my case and call me back the next day. Of course they did not. The TV is only 1 year and 5 months old.   I paid for an extended warranty to HHGregg and I have nothing to do with the fact they contracted out to a warranty company.  They should have given me another TV because I have waited long enough. Suppose it was a refrigerator or stove?  Very Poor Customer Service.
Regards,
[redacted]

size="3">I have received your letter regarding [redacted] concerns about her order.
I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the order shipped on 7/19/14. If she has any questions, our Call Center can be reached at (800) 284-7344.
We appreciate having the opportunity to answer Ms. [redacted]s complaint.
 Sincerely,
 
[redacted]

August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her...

order.I apologize for any inconvenience Ms. [redacted] experienced. We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instance. A representative from our corporate office attempted to contact her.Our records indicate that a refund for the tablet was processed. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

December 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns...

about the washer.I apologize for any inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we authorized an exchange for the washer. The delivery is scheduled for 12/10. If he needs to schedule the delivery for another date, he can contact our call center (800) 284-7344 and refer to invoice [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
   here is my invoice of the purchase I made on the washer I bought on 10/21/2010 with a 5 year warrenty. I also feel since it took this company two months to finally have the guy come out to fix it and now its broke again im waiting on repair guy to come back to put a belt on it and fix it when the belt comes in I feel I should be refunded for having to go to the laundry mat spending $20.00 a week for the past 7 weeks now .

December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s...

concerns about the order.I am sorry for any inconvenience Ms. Falbo experienced. Our records indicate that a refund is being processed. She should receive it in the next 30 days. We regret the delay.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk

December 13, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for...

any inconvenience Mr. [redacted] encountered. We regret to inform that we are unable to provide a similar model at the same price. However, as customer satisfaction we have issued a $75.00 gift card to use in our store. He should be receiving it within seven to fourteen business days. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the rebate.I apologize...

for any inconvenience Ms. [redacted] experienced. Our records indicate that her purchase did not qualify for the rebate. However, in the interest of good customer relations, we are sending her a $100 gift card. She should receive it in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I only recieved 100 dollars credit when I was promised 100 twice which equals 200
Regards,
[redacted]

June 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I...

apologize for any inconvenience he experienced. We regret that we are unable to honor his request. Our store management was unable to authorize a return or an exchange because the television screen was damaged. As indicated in our return policy, damaged products are not eligible for return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

February 2, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted]...

[redacted] concerns about the television.I apologize for any inconvenience she experienced. Our records indicate that a store credit was issued for the replacement of the television. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team