HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In regards to this issue I do not accept the resolution Because there was no way I could determine whether the product was damaged until I was able to open it and remove from the packaging. When that occurred, I noticed the scratches. I immediately called customer service as well as the Store I purchased the item from. The representatives explained that they could not honor the return. However, I also wrote a complaint to the HH [redacted]g corporate office and received a response urging me to take the TV back and ask to speak with the General Manager of the Store. I took the TV back on January 1, 2015 and explained to who I believed to be the manager what the issue was. They took the TV to the back to inspect, and determined that the return would be honored. I have since received my refund on the product. However, this was a horrible, confusing, and misleading customer experience. I would really hope that no other customer has to go through all the trouble I have for an issue that they are not at fault for. Unless customers inspect products before they leave the store, there is no way to assure that the product isn't damaged. With this type of return policy, there is not way for a customer to prove that a purchased product had been damaged prior to purchase. Although my issue was resolved through the complaint to the company, I cannot accept the response given by HH [redacted]g. The return policy is very vague and sketchy. 
Regards,
[redacted]

I ordered a washer in Aventura, FL on Saturday, 12/3/16 from a lovely man named James D[redacted]. It was scheduled to be delivered today, 12/13/16. The driver arrived this morning without insurance. I called HH Gregg, and they told me that I should have filled out a "COI" form (I learned that's a certificate of insurance form). They told me to go to the store to do so. How would I know their policies, I asked? Then the driver told me not to worry, that the regularly scheduled, insured driver would come with the machine tomorrow, 12/14/16. To be sure, I recalled their 800 number, and was told that what the driver said was not correct, and that I had to go to the store and fill out a COI. I got upset, and the woman (Monique) offered to do it for me. She said, as had the driver, that the insurance would need 24 hours to take effect, which meant I could get delivery tomorrow. Then I called the Aventura, FL office directly. They told me that it would take 24 - 48 hours. They put a rush on it with the warehouse, but they would make no guarantees. I asked why it was in a warehouse when the driver had just brought it to my building?
I cleared time from work to be home for the delivery. Now I am like a firefighter holding the net, waiting for them to show up whenever they feel like it. Reading all the bad reviews that HH Gregg has for customer service, I would not purchase from them again. If they make this right by tomorrow, 12/14, I will reconsider.

January 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his range.I...

apologize for any inconvenience Mr. [redacted] experienced. We were unable to locate a record of a replacement authorization for the range. If he still needs assistance, we recommend that Mr. [redacted] contact the manufacturer.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

August 14, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted] 
Dear [redacted]:
I have received your letter regarding [redacted] concerns about his delivery.
I apologize for any inconvenience Mr. [redacted] experienced. We forwarded his information to the appropriate personnel. It is our understanding that a representative should contact him in the next 5-10 business days. 
We appreciate having the opportunity to answer Mr. [redacted] complaint. 
Sincerely,
James [redacted]
Director, Service Operations
JTM/rlb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This has been dragging on for weeks/several months now.  HHGregg is an extremely "shady" company, they do NOT accept (or return) our phone calls.  We have been calling for several weeks/months now, and the store managers (and warehouse manager) won't take our calls.  We have asked REPEATEDLY to have these appliances picked up IMMEDIATELY and returned for a FULL REFUND.  We need HHGregg to come to the house, unscrew/unmount the appliances and come pick them up IMMEDIATELY and issue us a FULL REFUND.
> Upon contact with the store and delivery center a delivery date was scheduled for the first available date 10/13/16. Mr. [redacted] will receive a call the day before delivery to set a time frame. 
You called us and told us that you would come pick up the appliances.  We took off of work and sat home ALL DAY.  Nobody ever showed up, and nobody came to pick up our appliances on October 13, 2016.  
YOU LIED TO US AGAIN!!
This is the FIFTH TIME you have done this to us, and we continue to sit at home (all day long) and we take the day off of work, you call us and tell us that you are going to pick up the appliances but nobody shows up!  Nobody comes to pick up the appliances.  STOP LYING TO US!!  When we call your warehouse (and speak to "Dalton") he LIES and tells us to stay home, and he never schedules the pickup and tells us that he doesn't have any appliances in stock, and therefore he never did anything.  So he just LIES to us, lets us sit home all day, and schedules a "pickup" (exchange) when no appliances are in stock?  We want ALL OF THE APPLIANCES PICKED UP IMMEDIATELY and RETURNED FOR A FULL REFUND.  We don't want to deal with this anymore, we don't want to deal with the LIES.  We just want ALL OF THE APPLIANCES PICKED UP and RETURNED TO THE STORE and we want a FULL REFUND. For the past three months since you don't have the appliances in stock, we just want a FULL REFUND.  We have told you this for 3 1/2 months now... we just want a FULL REFUND.  Come pick up ALL OF THE APPLIANCES and just issue us a FULL REFUND!!
We don't want anymore LIES.  Stop "dragging your feet".  We are tired of dealing with this.  Come pick up ALL OF THE APPLIANCES and issue us a 100% FULL REFUND.  That is the ONLY thing that we want.  We just want HHGregg to come pick up ALL OF THE APPLIANCES and ISSUE US A 100% FULL REFUND.  Stop making EMPTY promises, and LIES.  Just come pick up the appliances and issue us a FULL 100% REFUND.  That is all that we want.  We just want a 100% FULL REFUND.
Regards,
[redacted]

March 20, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about his purchase.I apologize for...

any inconvenience Mr. ** experienced. According to our records, he purchased a DS1 delivery service, which does not include the installation of a microwave. The DS1 delivery charge was refunded via rebate.A refund was processed for the microwave. Our store also processed a refund of $58.82. We are unable to offer any further refunds. If he has any questions about his purchase, we recommend that he contact the store management for further assistance.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Here is the response for [redacted] complaint.

I do not know if the tv stand was under warranty or not  The man at HH Gregg told me all items could only be returned after 30 days   The TV stand,  made of steel and glass,  simply collapsed causing the TV to crash on the floor    Fortunatly no one was in the...

room at the time   Pieces of glass went all over the living room  I was in the other room and heard a terrible crashing sound.   I was shocked when I rushed into the Living room and saw what had happened  I immediatly loaded up the TV and stand and took them back to HH Gregg.  HH Gregg recommended the TV stand to go with the TV I bought  It was NOT MY fault that the stand collapsed causing the TV to be demolished.  The manager at HH Gregg was not at all sympathetic to my cause.  He just said " Do You want to buy another TV "   What can I do ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9956846, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Amanda Bennett
 
 I am rejecting the response from hhgregg.  The response that was given makes things seem so much more simple than it actually was. I WAS NOT offered $212.00 back until I asked for it. The sales girl and the manager did not try to resolve this by offering any money back until I demanded it. I called hhgregg  on 02/27/2014 and talked to the same sales lady who sold us our appliances and I had to ask her how the money would be credited back to our account. I asked if our bank card was needed and she advised me that it was NOT NEEDED. She said that she could credit our bank card with the number on file but it would take 7-10 days to show in our account. On 03/06/2014, the money was still not showing in our account so I called the corporate office and was placed on hold by Rowna while she called the Elizabethtown store. Rowna advised me that the store was claiming that they NEVER did the credit because they could not get a hold of me to bring the bank card in. NO ONE from hhgregg called me. They had my cell phone number and my home number and both have voicemail and caller id, I received no call whatsoever. Rowna then transferred me to the manager (Emma) at the Elizabethtown store. I explained to Emma that NO ONE has called me. Emma apologized and said that the sales lady should have told me that they CAN NOT credit my bank card without the actual card in hand. So AGAIN, the sales lady was wrong and told me the customer the wrong thing AGAIN. Emma advised me that I would have to drive to the Elizabethtown store AGAIN, another 45 minute drive each way, to receive the discount that I had to suggest them to give me. She also said that it  would take another 3-5 business days to process. The $212.00 that I had to suggest them to offer back to me was not worth the hassle and the 2 trips I had to drive there (a total of 180 minutes) and me missing a day of work when I was originally supposed to pick my appliances up. The sales lady needs additional training and needs to make sure what she tells the customer is correct before just saying something that is wrong. Hhgregg needs to own their mistakes and remember that the customer is ALWAYS right and without the customer, they would not be in business. I am just relieved to put this horrible appliance buying experience behind me and I will be sure to not recommend hhgregg to anyone in the future.
Sincerely,
Amanda Bennett

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is the same response I have received all along from the HH Gregg store, Delivery Center, and the Corporate HH Gregg website.  The Store Manager, Delivery Center Manager, Sales Rep, and multiple employees have given me the same response, "We will send this to the appropriate person to handle and they will follow up," is what I have been told since this issue occurred.  I do not feel my complaint will be addressed appropriately or in a timely manner.  I have lost all faith and trust in HH Gregg and I do not think I should have to wait 15 more business days (three weeks) to have this issue resolved.  I also do not feel that this will be addressed accordingly by forwarding this to the appropriate place within HH Gregg.  I have been told multiple times only the Delivery Center Manager can take care of this and that has not happened.  He was unprofessional, rude, evasive, and I feel I have been bullied and purposely avoided.  I feel this needs to be addressed in a more timely manner by someone that can present themselves as a professional.  I would prefer to be contacted by a Corporate Representative within the next week.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

mso-bidi-font-family: 'Times New Roman';">I have received your letter regarding [redacted] concerns about the furniture.
I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request. Our records indicate that she received exchanges.
The furniture came with the standard warranty. It was not voided. We are sorry for any misunderstanding.
We appreciate having the opportunity to answer Ms. [redacted]' complaint.
Sincerely,
[redacted]

It took seven weeks and even more lies for my appliance's to be delivered. I will never deal with this company again. And suggest no one else do either. If they continue to treat people the way they treated us they won't be around much longer any way. Just take a few minutes and read other reviews. The only thing consistent with them is their poor customer service.

April 5, 2016Revdex.com151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience [redacted]...

experienced. We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instance. Our records indicate that a refund was processed. If she has any questions, our Call Center can be reached at ([redacted] We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

October 1, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding Ms. Wood’s concerns about the gift card.We regret her continued disappointment. The gift card was not previously processed. I am sorry for the delay. She should receive it in the next 10-15 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards & Thank-you
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Prior to the cancellation of the warranty with hhgregg, there were service problems on the refrigerator that were addressed but did not resolve the issues we encountered. Only after not getting any satisfaction from hhgregg's warranty, did I decide to switch warranties and go with frigidaire and the issues still have not been resolved. And since I have lodged my complaints, all I have received from anyone is passing the buck and no one is helping or even attempting to help.  So, does this mean that I am stuck with a poor quality refrigerator? What good is the Revdex.com when it comes helping the customer?
Regards,
[redacted]

February 19, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

rebates.I apologize for any inconvenience Mr. [redacted] experienced. We contacted the rebate processing company. It is our understanding that they are sending him rebate cards. He should receive them in the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Dont ever buy appliance warranty from HH Gregg. We bought an extended warranty on our Samsung washing machine. When the machine broke down we made a claim. Never got the call we were promised from the repair man. Had to make numerous calls before "Shawn" answered. Had to wait a week for him to come. Turns out "Shawn" is really Syed. Ole Syed showed up 6 hours early so I wasn't home. Syed told my wife the repair was done and ran out before I could drive less than 2 miles home. The washer still doesn't work. Still getting the run around from Syed, the warranty company and HH Greg. We bought the warranty to have less hassle not more.
The manager at HH Gregg said they only contract with the warranty people so there's nothing they can do. So we paid our money for nothing. I get the feeling HH Gregg doesn't really care. Too big I guess.

October 30, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
RE: [redacted] (#[redacted]) 
Dear Ms. [redacted]
I have received your letter regarding [redacted] concerns.
I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request for a refund. Our records indicate that the delivery of a replacement refrigerator is scheduled.
We appreciate having the opportunity to answer Ms. [redacted] complaint. 
Sincerely,
 
[redacted]Director, Service Operations
 
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