HH Gregg Appliances

font-size: 10pt; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: Tahoma; mso-bidi-font-family: 'Times New Roman';">I have received your letter regarding [redacted] concerns about her refund.
I apologize for any inconvenience Ms. [redacted] experienced. We regret any misunderstanding. According to our records, a refund of $114.63 was applied to her credit card. A refund check of $550 was processed as well. If she has any questions, our Call Center can be reached at (800) 284-7344.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
 Sincerely,
[redacted]

Went to the HHGregg in Fenton, Missouri over a year ago and bought a brand new washer and dryer with our tax refund. Only wanted to spend $700 or so. Got the washer and dryer for around $300 each, but were talked into the extended warranty for another $200, which the sales guy insisted would cover anything and everything for 5 years. If it couldn't be fixed, they would replace it with a brand new unit.

My dryer broke a month ago (pretty sure it's something simple like a belt), and I called for them to replace it. I was told by this woman that a repair guy would be in touch about a service call. He never was. 2 weeks later, I called again, and was told by a man that they gave me store credit instead of coming out to fix it (good to know, right?) and that he couldn't tell me how much it was. So I go up there, and I'm informed by the "customer service" lady that it hasn't "come in yet," and she'll call me when it does. Meanwhile, I'm without a dryer, which is a giant inconvenience, and I feel like they should replace it and then some, for all the trouble this has been.

Never buying anything else from HhGregg again. Ever.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

dishwasher.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a return or an exchange for the dishwasher. It is our understanding that the servicer ordered parts and has scheduled service. If Ms. [redacted] experiences any further issues after the repair, our Call Center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

February 13, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her...

purchase.I apologize for any inconvenience Ms. [redacted] experienced. Her purchase record lists a product bundle, which included a television, a blu-ray player, and 3D glasses. It also lists an HDMI cable. We were unable to verify that she purchased a service plan. If she purchased the plan directly through Warrantech, we would not have a record of it in our system. If she would like to contact Warrantech, they can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

August 18, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about her order.I...

apologize for any inconvenience Ms. Gregory experienced. Our records indicate that the store personnel provided a small loaner refrigerator for her to use until the refrigerator she ordered arrives. They also authorized a price adjustment for her inconvenience. We are unable to offer any further discounts or refunds. A representative should contact her to schedule delivery once the refrigerator arrives. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have tried calling the number multiple times, wait on hold for 45 minutes at a time, and never get to actually speak to someone. Additionally, there was no packing slip, and in trying to resolve the issue via email, they simply stop responding. I did send the item back to the address listed on the packing slip. I am hoping to see a full refund on my product. None of this is as they state. They do not respond to any sort of communications, and there were no directions on how to return the product prior to you assisting with this issue.
Thank you for your assistance in helping me resolve this matter.
Regards,
[redacted]

April 13, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the...

table.I apologize for any inconvenience [redacted] experienced. According to our records, the service plan he purchased is administered through Warrantech. Our representatives are not authorized to override decisions regarding repair or replacement. It is our understanding that the problem he described is considered normal wear and tear. If he has any questions, Warrantech can be reached at [redacted]
We appreciate having the opportunity to respond to the complaint. Sincerely,Ryan [redacted]Executive Team

I purchased a brand new washer and dryer from the HH Gregg on Glencrossing way in Western hills. The salesman said the washer didn't come with hoses and I needed to buy them, so I did. I get home and open the washer and there were hoses that came with the washer, so I blew that off, 30$ wasn't worth my time anyways. On top of that, the washer bay is covered in rust. I called to ask for an exchange. They told me they wouldn't come pick up the old washer, that I had to bring it to the store. I didn't want that liability on my shoulders of something happening on the way to the store since the washer was out of the packaging. The General Manager [redacted] continued to argue and argue with me that it wasn't their fault, and it was Haier's (the brand of washer) fault. He talked down to me. Refused to come pick up the rusted washer and exchange for a new one. I asked for the corporate number and his condecending attitude completely changed. He made arrangments to have it delivered to my home on 7/23. I called to make sure everything was set up and then I was told he had set it up to be delivered 7/24. A little notification would have been nice. I understand they don't do timed deliveries, but I had absolutely nobody that could be at my house on 7/24 to let the delivery men in. I could have had someone there on 7/23 which was the original date they told me the delivery was scheduled for, but they changed the date without telling me. I'm fed up with the fact that I spent over 600$ at their store, was sold a rusted washer which was "brand new", then I get talked down to, and ridiculed by their general manager. I would reccomend never buying from HH Gregg. Their customer service absolutely blew my mind with how awful it was.

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020
class="apple-converted-space"> Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Ms. [redacted]’s refrigerator concern.I apologize for any inconvenience Ms. [redacted] may have experienced. A delivery service call has been scheduled for 12/29/16 to see if this is a correctable issue. If the unit cannot be restored to new condition then an exchange will be processed. We ask that Ms. [redacted] continue to work with her local store and salesman for any further information. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

December 7, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 1[redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the order.I apologize for...

any inconvenience Ms. [redacted] experienced. Our records indicate that the order was picked up. If she has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted]’ concerns about his order.I...

apologize for any inconvenience [redacted] experienced. We regret that we are unable to offer an exchange. Our records indicate that model [redacted] was returned and a refund is being processed. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

I was there for their Black Friday 2016 sale in hopes of purchasing TVs for Christmas gifts. There were having computer issues and Danielle who was a manager had a very nasty attitude and brushed me off very rudely. The store manager Rick also was very rude when it came time to leave with my TVs. Then comes Allen (another manager) who refused to help as well and demanded that I stand in a 3rd long line if I wanted my product. Needless to say the management at this store is a joke and corporate is no better. I tried to call them for days and couldn't get anyone to talk to me. Also I left an email on their website requesting a call and fully detailing my experience but I have yet to hear from anyone. I have heard bad things about them before and now I understand why.

February 27, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns.We regret his continued disappointment. We processed a refund of the service plan proration. He should receive it in the next 30 days.We appreciate having the opportunity to respond to the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

April 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the...

mattress.I apologize for any frustration [redacted] experienced. Our records indicate that an exchange was authorized for the mattress. We are unable to offer an additional exchange or a refund. If he has any questions, our Call Center can be reached at [redacted]
We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s shipping concern.I apologize for any inconvenience Ms. [redacted] may have experienced. After review, it appears that a shipping error has occurred. Due to the error Ms. [redacted] has been refunded the full amount of the order. We ask that invoice [redacted] be referenced and 3-5 business days be allowed for the funds to post. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

I bought a iPad mini 16 gb from the fields ertel location and it was having trouble with cycling and charging so I took it to back to the store I returned at 930 am in the morning and they said they didn't have enough cash to return it I would have to wait it has been 7 hours now and still nothing. Horrible customer service representives. Need to have return policy on back of receipt and they didn't. Will never buy from this store again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 If multiple repairman were scheduled, it was because when I contacted the Revdex.com, warentech finally decided they might need to do something.  They scheduled one for a friday night and one for a saturday morning.  The only one we were aware of was the one friday;   Well, after they came we had to wait for parts.  They came back and installed the parts and guess what?! The refrigerator still does not work.  Now what do I do?  If HHgregg sells waranties, they should make sure the waranty company takes care of their customers.

Dear Ms. [redacted]:
New Roman", serif; letter-spacing: -0.15pt;">  I have received your letter regarding [redacted]’s concern about the headphone purchase. I apologize for any frustration [redacted] has experienced.   After review, we were unable to ship the items per [redacted]’s request. The order has been cancelled and refunded under invoice [redacted]. We ask that 3-5 business days be allowed for the funds to post.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

February 20, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the...

order.I apologize for any inconvenience and frustration they experienced. I have shared their comments with the Online Order department. Our records indicate that a refund is being processed. If they have any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]