HH Gregg Appliances

July 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s order.I apologize for any...

inconvenience Mr. [redacted] experienced. Our records indicate that a representative at our corporate office addressed his concerns. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

I have received your letter regarding [redacted] concerns about his television.
I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a replacement. Our representative contacted the service plan administrator and was informed that they approved the estimate for the repair. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
[redacted]

August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his refrigerator.We regret his continued disappointment. It is our understanding that a representative from the service plan administrator contacted him. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

October 22, 2015RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about her dishwasher.I apologize for any inconvenience [redacted] experienced. Our records indicate that a store credit was...

issued for a replacement. We are unable to authorize a refund.We appreciate having the opportunity to answer [redacted]’s complaint. Sincerely,James [redacted]Director, Service Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They are not honoring the terms of their WRITTEN agreement, of which I supplied a copy of with my last response.  I do not understand how they can just do what they want and not follow what they have put in WRITING.  IN WRITING it says I will be reimbursed, not a store credit.  They are choosing to give me store credit and that is not what the agreement states.  They seem to be ignoring what is writing and doing whatever it is they want and just repeating the same old incorrect information in their responses and not addressing why they are not honoring their WRITTEN agreement.
Regards,[redacted]

October 22, 2015RE: [redacted]
Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about the couch.I apologize for any inconvenience [redacted] experienced. Our records indicate that a store credit was...

authorized. We appreciate having the opportunity to answer [redacted]’ complaint. Sincerely,James [redacted]Director, Service Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
The reason that the product is scheduled to be delivered is that I spent 2.5hours on the phone onDecember 3rd holding to reach someone. I spent another 30+minutes calling stores all over the country trying to get someone to answer. The store has yet to do anything for me as the consumer. It has been my doings only that have enabled us to get this far. I am to have my  product by 6:00 pm EST
 
Regards,
[redacted]

June 30, 2016Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her refrigerator.We regret her continued disappointment. The service plan administrator has informed us that the servicer received parts for the refrigerator and scheduled the repair. If [redacted] has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

October 3, 2014
 
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted])  
 
Dear Ms. [redacted]:
 
We have received your letter regarding [redacted] concerns about her delivery.
 
I apologize for any inconvenience and frustration she experienced. I have forwarded her information to our Loss Prevention department. It is my understanding that a representative should contact her within the next 5-10 business days.
 
We appreciate having the opportunity to answer the letter. 
 
Sincerely,
 
[redacted]
Director, Service Operations
 
[redacted]

June 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s...

concerns about his refrigerator. I apologize for any inconvenience Mr. [redacted] experienced. We are unable to honor his request. The service plan he purchased is administered through Warrantech. Our representative contacted the service plan administrator and was informed that the issue with the door is not covered. We regret that we are unable to override decisions regarding coverage.If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

December 19, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted]) Dear Ms. [redacted]I have received your letter regarding[redacted] claim of damage.I...

apologize for any frustration [redacted] experienced. We forwarded the claim to the appropriate personnel. It is our understanding that a representative should contact him within the next 5-10 business days.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Please review the attached order and let me know if this validates the purchase.
1.We purchased the item and extended plan from HHGreg
2. We followed protocol and opened a claim in September 
3. [redacted] Service Team from vonley, GA came to the house and assessed they will replace a part and MUST break the iven door
4. The part was delivered to [redacted] October 1 2016 and advised they receive packagea every day, but they will NOT return my call, nor schedule an appointment.
1. Issue: No one is takiownership to resolve this matter and I need my oven for the holidays.
2. If the service center has assessed the inly way to fix my oven is to break it more, then my request is for the replacement.
3. My name has changed to [redacted]  (married 1/5/15)]
 
 
Regards,
[redacted]

May 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his...

refrigerator.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize a replacement. According to our records, the service plan he purchased is administered through Warrantech.Our representative contacted the service plan administrator. It is our understanding that they are working with the servicer to resolve the issue. If he has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]
[redacted]

May 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his rebates.I...

apologize for any inconvenience Mr. [redacted] experienced. Our representative contacted the rebate processing company and was informed that the rebates are scheduled for final processing. It is our understanding that he should receive them in the next 30 days. We regret any delay.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

I usually do not complain as I understand things happen. A week ago I walked into the hh Gregg in Cordova, tn to purchase a dishwasher. Salespeople were standing around the main desk laughing so I figured it was a slow day and someone would come over to me shortly since I was only about 30 feet away in their eyeline. Well 20 minutes went by, I just laughed and took a picture of the model number I wanted. I did call store manager just to let him know what was going on. No apology just a "yeah you right" not sure if it was English but I just brushed it off. I went home and went to hhgregg.com and ordered the dishwasher that I found in the store. I received a confirmation email saying I would be contacted in 24 hours about my delivery. 48 hours went by and I called back myself to set up the appointment. I was told someone would call the day before to confirm time. No one had called and today January 21 is the delivery date we agreed on. I call to find out when it is coming since I took off work. I was told that I would have to cal the installation company to set up an appt. I asked why this wasn't done when I called the first time to set up delivery and the rep just blamed whoever I must have talked to....once again no apology so I ask for store manager.....I tell him what happened and he ends conversation with call customer service and cancel your order. I just laughed again and told myself I should have just gone to best buy in the first place. I call the 800 number to cancel and 46 minutes later I get someone on the phone that cancels my order....didn't ask why or apologize. I have done a lot of business with hh Gregg and this was absolutely horrible and I will never send anyone there again.....

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference,details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

I purchased a samsung microwave from them. They charged my PayPal account and then decided to sell my microwave to someone else who walked into the store and then told me the only way to get a refund for something I never got was to issue a check. Then the most outrageous part happened, they told me it would take a month to get a check cut. This is a bad !!!!!!!!! Business. Thumbs down all the way around.

I have received your follow-up letter regarding [redacted] concerns about his rebate.
We regret his continued disappointment. Our corporate office processed a refund of the delivery charge to reimburse him for the rebate. We also authorized a $100 gift card. He should receive it in the next 30 days if he has not received it already.
We appreciate having the opportunity to answer Ms. [redacted]s complaint.
Sincerely,
[redacted]

March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about his refrigerator repair.We regret his continued disappointment. Our representative contacted the service plan administrator and was informed that the refrigerator is functioning properly. If Mr. Jones experiences any further issues, Warrantech can be reached at (877) 456-9643.  We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
I was was absolutely referred to A&E! They would not come out without a warranty claim number. This has been going on for four weeks. This entire process is a SCAM and I happen to be a victim of such SCAM. It has been unfortunate that I had to speak with a corporate customer service rep. So the information that the Revdex.com received is another, unfortunate, deceitful response. I appreciate what the Revdex.com has investigated but you all are getting the same runaround that I've gotten. Someone in Corporate has reached out and after her assistance, she couldn't get A&E to come out for the repair either. Than you