HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
Y
[redacted]   This is the hole problem h.h.gregg has not helped at all in trying to solve this problem when it was them that delivered us a damaged range I have had to do all of the foot work in getting any help they do not even know that the range has been replaced very poor customer care they have not took any time in even calling me to see that this range problem was taken care of .

mso-fareast-font-family: Tahoma; mso-bidi-font-family: 'Times New Roman'">I have received your letter regarding [redacted] concerns about her washer and the service plan.
I apologize for any inconvenience Ms. [redacted] experienced. However, we are unable to honor her request.
Coverage for service plans begins on the date of purchase because they offer coverage that the manufacturer's warranty does not, such as power surge protection. The purchase of a service plan does not void the manufacturer's warranty. Our records indicate that her service plan expired in August of 2013.
We appreciate having the opportunity to answer Ms. [redacted] complaint.
Sincerely,
James [redacted]

September 16, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] claim of damage.I apologize for any frustration [redacted] experienced. We forwarded the claim to the appropriate...

personnel. It is our understanding that a representative should contact her within the next 15 business days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations

mso-bidi-font-family: 'Times New Roman'">We have received your letter regarding the computer [redacted] purchased from our store in September of 2013.
I apologize for any inconvenience he experienced. However, given the length of time that has passed since the purchase date, we are unable to authorize a return or an exchange.
According to our records, the computer came with a one-year parts and labor manufacturer's warranty that covers the repair of manufacturer defects. It is our understanding that the warranty does not cover software issues. They may be able to provide Mr. [redacted] with technical support. If he has any questions, HP can be reached at (800) 474-6836.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
James [redacted]

December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the refrigerator.I...

apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that a return was processed. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

December 26, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] experienced. We are glad to hear the washer was repaired. If there are any questions or concerns, our call center can be reached at (866)974-7344. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

January 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about the television.I...

apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a return for the television. As indicated on the back of our purchase invoices, damaged products are not eligible for return. Given that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

November 22, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his television.I...

apologize for any frustration Mr. [redacted] experienced. As indicated in the Terms and Conditions for the service plan, physical damage is not covered. Our representatives are not authorized to override the terms of the service plan.Our company is not responsible for any damage that may have occurred. He might have the option to file a claim with the service center that evaluated the television or the shipping company that handled the shipment. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk

December 20, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about his purchase.I...

apologize for any inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we processed a refund of $380. He should receive it in the next 30 days. We appreciate having the opportunity to answer Mr. [redacted]s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

October 30, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#...

[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] concerns about the rebate.
I apologize for any frustration Mr. [redacted] experienced. We regret that we are unable to offer the rebate. Our records indicate that the store personnel adjusted the price of his order to reflect a price match for a free delivery at a competitor.
We appreciate having the opportunity to answer Mr. [redacted]’s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

June 9, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her account.I...

apologize for any misunderstanding. If Ms. [redacted] placed the order using [redacted], the order was arranged as a rental purchase agreement. Her payment plan should have been listed on the agreement. Our representatives do not have access to accounts. If she has any questions about her payments or the agreement, [redacted] can be reached at (800) 665-5510. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

I order GE Microwave on Nov 28th Order #([redacted]) during order confirmation promised pick up date from store was Dec 3rd 2014. HHGREGG immediately charged my credit card. I never received any email for pick up from HHGREGG. When I called store for more information, they simply told me that they don't have it and for any additional info contact service desk. Whenever I called service desk I received automatic message that due to high volume call after some time. Few times I was put in queue with a hold time of more that 30 mins. I gave up. Today (12/16) after 30 mins of hold I got someone to speak with. She told me that product may be available on 12/20. I requested a tracking number for shipment,they refused saying we don't have tracking number. I requested to talk with supervisor. after another 7/8 mins of wait time. I spoke with Mary. She told me she is highest authority I could speak with. they didn't have product at the time of accepting my order. They place an order with someone on 12/8. I may get my pickup or it may get delayed. She doesn't want give anything in writing. She simply offered to cancel order if I want. No regret no remorse for getting money on 11/28 but uncommitted to delivering service or product they are supposed to deliver. I told her that I am going to write this review in Revdex.com. No reaction as if no big deal. I am writing this to let all other buyers know what trap they may be getting into while doing business with company / dealer.

October 16, 2014
 
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
 
RE: [redacted] (# [redacted])
 
Dear Ms. [redacted]
 
I have received your follow-up letter regarding [redacted] concerns.
 
We regret her continued disappointment. Our records indicate that a prorated refund of the service plan has been processed. She should receive it in the next 30 days.
 
We appreciate having the opportunity to answer Ms. [redacted] complaint. 
 
Sincerely,
 
 
[redacted]
Director, Service Operations
 
[redacted]

December 11, 2015Peggy RichardsonRevdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his...

refrigerator.I apologize for any inconvenience [redacted] experienced. However, given the length of time that has passed since the purchase date, we are unable to authorize an exchange. Our representative contacted the manufacturer and was informed that they have a repair on file for the refrigerator. If [redacted] believes this is incorrect or if he needs to schedule a service call, we recommend that he contact [redacted] at ([redacted] for further assistance. We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
According to my bank statements I have received a refund of $35.00 on 5/2/16; not the amount you quoted. I am dissatisfied with your response and lack of urgency refunding my money- which tends to be the accepted behavior with hhgregg.  When can I expect the remaining amount? If you prefer to communicate directly with my lawyer please let me know and I will forward you his contact information. I am in the process of pursuing legal action for the numerous issues I have had to deal with as stated in my original complaint and for funds you have not refunded.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

January 29, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted] request for a...

price adjustment.I sincerely apologize for any inconvenience Mr. [redacted] experienced. However, we are unable to offer the price adjustment he requested. As indicated in our Price Match Guarantee, certain sales periods are excluded. Additionally, the ad stated that prior purchases were excluded.We appreciate having the opportunity to respond to Mr. [redacted] complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

November 6, 2014
 
 
[redacted] 
Revdex.com, Inc.
22 East Washington Street, Suite 200
Indianapolis, Indiana...

46204
 
RE: [redacted] (# [redacted] 
 
Dear Ms. [redacted]:
 
I have received your recent letter about [redacted] concerns about her dishwasher.
 
I apologize for any inconvenience Ms. [redacted] experienced. Our representative contacted the service plan administrator and was informed that they authorized a replacement. A representative should contact her within the next few business days.
 
We appreciate having the opportunity to respond to Ms. [redacted]s complaint. 
 
Sincerely,
 
[redacted]
Director, Service Operations
 
[redacted]

I purchased a washer and dryer from HH Gregg to be delivered and stacked in my home. I also purchased the required stacking kit, washer connections, and dryer connections. The delivery people showed up late and immediately started complaining about having to work on Sunday (this was the delivery date I was given by HH Gregg) and how much money they didn't make. They then refused to stack the two appliances, stating that "they did not have time" and that "it wasn't in their paperwork" to do this. I explained I had paid for this and that they have to do it whether they had time or not. The rude delivery person said he did not have to do anything I asked him to do because he is an independent contractor and it was HH Gregg's problem not his. He then got on the phone with his "manager" and proceeded to lie about why he wasn't going to do it and then lied to his manager about what I had said. I called him on his lies and he screamed at me. I told him to leave my house and that I would contact HH Gregg to complain. He called me names as he walked out. DO NOT purchase anything from this company that has to be delivered.

September 11, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted] 
Dear Ms....

[redacted]
I have received your letter regarding [redacted]’ concerns about her refrigerator.
I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request.
Our representative contacted the service plan administrator and was informed that the request for repair was declined because the problem Ms. [redacted] described is considered physical damage, which is not covered by the service plan. If Ms. [redacted] has any questions about the service plan, Warrantech can be reached at [redacted].
We appreciate having the opportunity to answer Ms. [redacted]’ complaint. 
Sincerely,
James [redacted]
Director, Service Operations
JTM/rlb