HH Gregg Appliances

I just bought a electric dryer and the day the was suppose to be deliver, I call to check what time should arrive but I was told they don't have more in stock. They never bother to email or call me. Their customer service is terrible too

March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]
I have received your follow-up letter regarding [redacted] concerns about her range.We regret her continued disappointment. However, we are unable to override manufacturer decisions regarding repair or exchange. The manufacturer may authorize an exchange if they determine that the range is not repairable due to a covered manufacturer’s defect during the warranty period. If she has any questions about the coverage, Samsung can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

My first experience ordering appliances from hhGregg has been a nightmare. I ordered $1630 worth of appliances online and tired to use a valid %10 off coupon. It didn't take so I emailed customer service. They stated that " we have adjusted the 10% to your purchase. Once the order is delivered the refund process will begin. The day before the appliances were supposed to be delivered I called to check what the delivery window would be. They stated that they postponed the delivery because two of the items were out of stock. They never tried to notify me of that! I told them to cancel because I was not going to be in town on the new date. They convinced me to take a different set of washer and dryer that was comparable and they could deliver it a day later which I ended up doing. Two days after delivery I emailed customer service (Stephanie) to state that the appliances had been delivered. I heard nothing back. A few days later I called and explained the situation and they said they would take care of it. After another 2 weeks of nothing I called again and was told that they can't apply the 10% after delivery. (What the heck?) I told them I had a email in my hand stating that I had to wait until delivery before they would process the 10% refund. They put me on hold to get a manager and I was promptly disconnected. Wow....NEVER AGAIN! And by the way they are not Revdex.com acredited. I wonder why?

"I went into my local HHGregg Store in Anderson, SC 29625 on yesterday in order to get a replacement on a Bluetooth headset I received as a gift. When the manager finishing exchanging the item he asked me if I needed to get another warranty on the current Bluetooth as if I needed to so I went ahead because I wasn't sure of the return policy with warranties since it was a gift. Anyway, the previous Bluetooth headseat was warrantied for 2 years so I still had until August 2017. I am very dissatisfied and disappointed that they would stoop that low to make a sell. I found out from the person who got me the gift that I should not have had to pay to get a new warranty on one that was still active. It would seem to be common sense but because it was a gift and the manager asked I assumed there were certain stipulations but apparently it was not and because I was a woman and he knew it was a gift then he decided to get over. Please be aware of when you go in to replace an item that has been warrantied for several years because they will still try to sell you a warranty even though you don't need one. Anything to make an extra buck these day. "

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have received your follow-up letter regarding [redacted]'s concerns about his order. I have endosed a copy of our record of the refund. If he has any questions, our Call Center can be reached at (800) 284-7344. We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
James T. M[redacted]

December 7, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s...

concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. It is my understanding that the television is currently available for pickup at the store.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

February 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding[redacted] claim of damage.We regret her continued disappointment. I have shared her comments with the appropriate department heads. If she does not receive a call in a timely manner, our Incident Tracking department can be reached at (317) 816-1523.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

mso-bidi-font-family: 'Times New Roman';">I have received your letter regarding [redacted] concerns about her dryer.
I apologize for any inconvenience Ms. [redacted] experienced. The manufacturer has authorized a replacement. A representative should contact her within the next few business days to make arrangements.
We appreciate having the opportunity to answer Ms. [redacted]' complaint.
Sincerely,

March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her order.I...

apologize for any inconvenience [redacted] experienced with her delivery and the rebate. Our representative contacted the rebate processing company and was informed that they are processing the rebate. It is our understanding that it should be mailed to her within the next 4 weeks. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

August 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the order.I...

apologize for any inconvenience Mr. [redacted] experienced. The model he ordered is on backorder through the manufacturer. Our store personnel canceled the order and processed a refund. He should receive it in the next few business days if he has not received it already. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

March 6, 2015Peggy [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his price match...

request.I apologize for any inconvenience Mr. [redacted]xperienced. We regret that we are unable to honor his request. According to our records, the ipad was purchased in June of 2014. Given the length of time that has passed, we are unable to verify whether the lower price qualified.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

April 5, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted]...

[redacted] concerns about her washer.I apologize for any inconvenience Ms. Fried Klein experienced. We regret that we are unable to offer a refund or the laundry reimbursement she requested.Our representative contacted the service plan administrator and was informed that they have expedited the part order. If she has any questions, Warrantech can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will give this until 10/25/16 to see if I receive the $100 check from them, if not then I will be writing back.
Regards,
[redacted]

We just purchased a GE free standing electric range, not an upgrade but replacement for the existing one that died. The purchase experience was OK. The sales representative showed me all the options but seemed to struggle with a few of my questions. Once I made up my mind she then told me that they usually deliver within two days but that I would have to wait a week (6 days) as they were booked. Not great, but I agreed to wait. When the delivery guys showed up they said that they could not hook up the new range as the old one was hot wired and company policy did not allow them to install anything other than a plug in. I called Customer Service at the store to complain. They would send someone on Monday to do the electrical work (4 days later). My electrician came within an hour on the delivery day and installed an outlet. I then called to ask the delivery/install team to come back at the end of the day to complete the installation and removal of the old range. Nope, they could not come back now until the following week (7 days later). My husband called and after some negotiation it was agreed that someone would come on Saturday (2 days later). Saturday's "window" for service came and went. No show. We were told that they ran out of time and that someone would come on Monday before 12 noon. Sunday I got an electronic call saying the window was 1-3 PM. At that point I called asking for assurance that someone would indeed come and was told that the scheduled window was now 4:15-6:15 PM. I got another call saying that the exact time was 4:53 PM. The guys called me to say they could not get to me because of low bridge underpasses. I gave them directions around this obstacle. When they arrived they were very courteous and pleasant, though frustrated, and then proceeded to tell me that they could not remove the old range as it was not on their service sheet. We called the company and "oops" they had made an error on the delivery sheet.
We had another annoying experience, though less dramatic, with them when we bought a flat screen TV. Simple to install, no problem. Well we did have a problem. What the sales rep. forgot to tell us was that additional cables were needed. This necessitated another trip to the store to purchase those.
We will never do business with HHGRegg again. They seem only interested in making a sale and have absolutely no interest in customer service. In fact the customer service rep. kept telling me that all of this was "out of his hands" and he was powerless to assist us. What a terrible business model they have. ** *

November 7, 2014
 
 
[redacted] 
Revdex.com, Inc.
22 East Washington Street, Suite 200
Indianapolis, Indiana...

46204
 
RE: [redacted] (# [redacted]) 
 
Dear Ms. [redacted]
 
I have received your recent letter regarding [redacted] concerns.
 
I apologize for any inconvenience and frustration Ms. [redacted] experienced. Our records indicate that a refund for the televisions was processed. 
 
We regret that we are unable to assist her with any issues with her credit report. Our representatives are not authorized to act on behalf of the credit card administrator. We recommend that she contact [redacted] at (800) 333-1071 for further assistance.
 
We appreciate having the opportunity to respond to Ms. [redacted]’s complaint. 
 
Sincerely,
 
 
[redacted]
Director, Service Operations
 
[redacted]

I have...

received your letter regarding [redacted] concerns about his purchase.
I apologize for any inconvenience Mr. [redacted] experienced. A representative at our corporate office attempted to contact him but was unable to reach him.
It is my understanding that the delivery center is processing the $75 damage allowance. We are sorry for any delay.
We regret that we are unable to offer any further price adjustments on the purchase. The 10% discount cannot be combined with the discounts he received at the time of purchase.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
[redacted]

Bait and switch is the name of this chains game.out of stock merchandise,false delivery confirmations.BEWARE!!!!

April 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about his...

purchase.I apologize for any misunderstanding. If he placed the order using RAC Acceptance Now, the order was arranged as a rental purchase agreement. His payment plan should have been listed on the agreement. Our representatives do not have access to accounts. We recommend that he contact RAC at (800) 665-5510 for information about his payments or the rental agreement. We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

December 31, 2014[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your follow-up letter regarding[redacted] concerns.We regret her continued disappointment. However, we stand by our previous response.We appreciate having the opportunity to respond to the complaint. Sincerely,[redacted]Director, Service Operations[redacted]