HH Gregg Appliances

mso-bidi-font-family: 'Times New Roman';">I have received your letter regarding [redacted] concerns about her dryer.
I apologize for any inconvenience Ms. [redacted] experienced. The manufacturer has authorized a replacement. A representative should contact her within the next few business days to make arrangements.
We appreciate having the opportunity to answer Ms. [redacted]' complaint.
Sincerely,

December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for...

any inconvenience Mr. [redacted] has experienced. His feedback is very important to us and has been forwarded to the appropriate personnel to address. Our records indicate that the order was cancelled and refunded on 12/08/16. The funds may take up to 7 business days to be reflected on his account. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her order.I...

apologize for any inconvenience [redacted] experienced with her delivery and the rebate. Our representative contacted the rebate processing company and was informed that they are processing the rebate. It is our understanding that it should be mailed to her within the next 4 weeks. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

November 7, 2014
 
 
[redacted] 
Revdex.com, Inc.
22 East Washington Street, Suite 200
Indianapolis, Indiana...

46204
 
RE: [redacted] (# [redacted]) 
 
Dear Ms. [redacted]
 
I have received your recent letter regarding [redacted] concerns.
 
I apologize for any inconvenience and frustration Ms. [redacted] experienced. Our records indicate that a refund for the televisions was processed. 
 
We regret that we are unable to assist her with any issues with her credit report. Our representatives are not authorized to act on behalf of the credit card administrator. We recommend that she contact [redacted] at (800) 333-1071 for further assistance.
 
We appreciate having the opportunity to respond to Ms. [redacted]’s complaint. 
 
Sincerely,
 
 
[redacted]
Director, Service Operations
 
[redacted]

"I went into my local HHGregg Store in Anderson, SC 29625 on yesterday in order to get a replacement on a Bluetooth headset I received as a gift. When the manager finishing exchanging the item he asked me if I needed to get another warranty on the current Bluetooth as if I needed to so I went ahead because I wasn't sure of the return policy with warranties since it was a gift. Anyway, the previous Bluetooth headseat was warrantied for 2 years so I still had until August 2017. I am very dissatisfied and disappointed that they would stoop that low to make a sell. I found out from the person who got me the gift that I should not have had to pay to get a new warranty on one that was still active. It would seem to be common sense but because it was a gift and the manager asked I assumed there were certain stipulations but apparently it was not and because I was a woman and he knew it was a gift then he decided to get over. Please be aware of when you go in to replace an item that has been warrantied for several years because they will still try to sell you a warranty even though you don't need one. Anything to make an extra buck these day. "

June 15, 2016Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] 
I have received your letter regarding [redacted] concerns about her refrigerator.I apologize for any inconvenience...

[redacted] experienced. Our representative contacted the service plan administrator. It is our understanding that the parts were received and a repair has been scheduled. If [redacted] has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

November 15, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her refrigerator.We apologize for any...

inconvenience Ms. [redacted] encountered. Warrantech has been contacted on the customer’s behalf and they advised that Ms. [redacted] has a service call scheduled for 11/25/16 with ** [redacted] Service. If Ms. [redacted] needs further details, Warrantech can be reached at (877) 456-9643. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

January 6, 2016RE: [redacted] Dear [redacted]I have received your letter regarding [redacted]’ concerns about her financing.I apologize for any inconvenience [redacted] experienced. The offer to which she referred applied to...

purchases made on an hhgregg card. Since her order was arranged through Tidewater Finance, the offer would not have applied. If she has any questions about her account, Tidewater can be reached at (800) 535-4087. We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager

March 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

microwave and the range.I apologize for any inconvenience Ms. [redacted] experienced. We were unable to locate a record of the purchase with the information she provided.Given the length of time that has passed since the date she indicated the appliances were purchased, we are unable to authorize a return or an exchange. The return period is 30 days from the date of purchase.Most appliances come with a one-year parts and labor manufacturer’s warranty. It is my understanding that if a factory-authorized technician determines that an appliance cannot be repaired due to a manufacturer defect during the manufacturer warranty period, the manufacturer may evaluate the service history for a possible replacement.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

April 5, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted]...

[redacted] concerns about her washer.I apologize for any inconvenience Ms. Fried Klein experienced. We regret that we are unable to offer a refund or the laundry reimbursement she requested.Our representative contacted the service plan administrator and was informed that they have expedited the part order. If she has any questions, Warrantech can be reached at [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Just to note, we means me, grandmother / gma and maybe gpa.
Ordered an LG refrigerator from HH Gregg on 11/26/2016. Signed up for a store credit card since I didn't have 3000 bucks just lying around. So, got approved for the card and bought and paid for the fridge. Happy, thinking we were getting the fridge but I was wrong. So the first delivery date on December 2nd if I remember correctly comes, but they can't get the fridge through the door due to our security door. I cant take it off so we were told to redo the delivery for another day with the advice from the delivery guys. Fridge was basically at our door that day. Also to add, we got the email to confirm the address and then another email to
That same day, we go to the HH Gregg location where we ordered the fridge, asked the sales associate we had been working with for this and an oven, if he could change the date and to add a water line installation for 99.00 which was fine. We try to get the date changed in store but cannot do it. Sales associate tries to call the warehouse where our fridge was sent back to. This would be somewhat of a precursor to what happens on the next delivery date.
We leave the store, but beforehand, we tell the sales associate the date we want to change the fridge delivery to. He says OK, he will try to change it to the 8th of December and will call. He calls a couple days later, saying that he couldn't get us the 8th but got us the 13th for a delivery date so we take it. We get another email the day before confirming the address, but this time no email with a 4 hour window. Thinking that is weird, my grandmother calls the warehouse on the 13th, grandfather removes security door.
When she calls the warehouse, can't reach anyone. She calls again and is able to reach someone. The rep at the warehouse says that no delivery was set for today for our fridge and recommends calling the store. She gets transferred to the store and the sales associate says give him an hour, he will look into it by calling the warehouse.....which she had just done. My gma did ask for the associate we had been working with but he wasn't in yet. I tell her to cancel the order.
A little white later, gma gets a call from who we think was a manager at the warehouse. She informs us she received an email while inquiring about the fridge that the only fridge they had was damaged. We never found out what happened to fridge that was on our front door basically a few weeks ago. We also never received a letter or formal apology from HH Gregg. They are out of a 3000 sale which was refunded to me, on the store card.
Gma also had to call the company used for the water line installation and cancel that. The rep for that company actually was apologetic way more than HH Gregg was. I'm waiting on the 99.00 to be put back on the card now. Here is the kicker. I now had a credit hit for a card for a store I most likely will never use again due to this experience. I can't use the card at any other store or anything, and of course even if I cancel the card my credit score will be affected, so not sure what to really do now.

March 6, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his loveseat.We regret his continued disappointment. He may have the option to request that an alternate service provider evaluate the loveseat. However, if the technician is unable to locate a defect, Mr. [redacted] may be responsible for the cost of the service call. Our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to respond to the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

January 15, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her...

order.I apologize for any inconvenience Ms. [redacted] experienced. I have shared her comments with the store management. According to our records, she picked up a monitor on 1/10.We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

Here is the response for [redacted] complaint.

June 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns about his purchase.We regret his continued disappointment. We were informed that a representative from the delivery contractor attempted to contact Mr. [redacted] on 6/4. If he still needs assistance, we request that he call Claims Specialist Michael [redacted] at (954) 990-4366.We appreciate having the opportunity to answer the complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

We just purchased a GE free standing electric range, not an upgrade but replacement for the existing one that died. The purchase experience was OK. The sales representative showed me all the options but seemed to struggle with a few of my questions. Once I made up my mind she then told me that they usually deliver within two days but that I would have to wait a week (6 days) as they were booked. Not great, but I agreed to wait. When the delivery guys showed up they said that they could not hook up the new range as the old one was hot wired and company policy did not allow them to install anything other than a plug in. I called Customer Service at the store to complain. They would send someone on Monday to do the electrical work (4 days later). My electrician came within an hour on the delivery day and installed an outlet. I then called to ask the delivery/install team to come back at the end of the day to complete the installation and removal of the old range. Nope, they could not come back now until the following week (7 days later). My husband called and after some negotiation it was agreed that someone would come on Saturday (2 days later). Saturday's "window" for service came and went. No show. We were told that they ran out of time and that someone would come on Monday before 12 noon. Sunday I got an electronic call saying the window was 1-3 PM. At that point I called asking for assurance that someone would indeed come and was told that the scheduled window was now 4:15-6:15 PM. I got another call saying that the exact time was 4:53 PM. The guys called me to say they could not get to me because of low bridge underpasses. I gave them directions around this obstacle. When they arrived they were very courteous and pleasant, though frustrated, and then proceeded to tell me that they could not remove the old range as it was not on their service sheet. We called the company and "oops" they had made an error on the delivery sheet.
We had another annoying experience, though less dramatic, with them when we bought a flat screen TV. Simple to install, no problem. Well we did have a problem. What the sales rep. forgot to tell us was that additional cables were needed. This necessitated another trip to the store to purchase those.
We will never do business with HHGRegg again. They seem only interested in making a sale and have absolutely no interest in customer service. In fact the customer service rep. kept telling me that all of this was "out of his hands" and he was powerless to assist us. What a terrible business model they have. ** *

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
On 4/6/18, we went to our local H H Gregg store at their request (by telephone on 4/5). We were asked to look over their display and find a comparable mattress. When the manager spoke with us, he suggested we look at the Tempurpedic, which we told him was completely out of our budget. He left to make a phone call. After a time, he returned to tell us that Serta was going to build another Prodigy Everfeel for us, which would take 2 to 3 weeks. Someone would be in touch. We were very satisfied, but asked for this in writing. He told us we'd get verification by email. We have not yet received any written verification, and are very reluctant to consider this verbal promise a permanent resolution due to past history.
Regards,
[redacted]

Here is the response for [redacted]'s complaint.

Revdex.com:
They called me Friday Sept. 26 and said they would replace the TV. My credit was at hhgregg the next day, where I purchased a new TV and it was delivered Tuesday.
FYII to hhgregg, I would not purchase a protection plan on a TV anywhere again (not just at hhgregg) unless it was a "replace only" plan, for this reason: The TV less than 2 years ago was $850 on sale, and I think the regular price was $979 or approximately. The protection plan was $250 and if the TV had been repaired it would have taken a month so that's about $160 for a rental TV, making my cost $410. The current model of the same size TV is now $679 regular price. So if the TV had been repaired, I would rather have put that $410 towards the new TV, which always get better such as the refresh rate, rather than fixing an old TV. It worked out in the end only because they replaced the TV. I upgraded from the 55 inch to 60 inch which was $929.
Regards,
[redacted]