HH Gregg Appliances

September 20, 2016   [redacted]...

[redacted]      Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’ complaint concerning her washer repair. I apologize for any frustration Ms. [redacted] has experienced.   Our records show that there was a service call by [redacted] service on Wednesday 9/14/16. The unit is covered by the premium service plan up until 10/10/19 if any further issues occur.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

May 22, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the ad.I...

apologize for any inconvenience he experienced. We regret that we are unable to honor his request. Our records indicate that our company issued a retraction due to an incorrect product description. It is my understanding that the retraction was available at our stores.We appreciate having the opportunity to answer the complaint.Sincerely,James [redacted]Director, Service Operations JTM/rlb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As we discussed over the phone, hhgregg didn't refund $61.50 as they agreed to resolve the case, I just want to notify this to Revdex.com again.
Thank you for your help.
Regards
[redacted]
 
 %3

July 22, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the...

dishwasher.I apologize for any inconvenience Ms. [redacted] experienced. However, we are unable to honor her request. As indicated in our return policy, damaged products are not eligible for return or exchange. Given the length of time that passed, there is no way to determine how any damage may have occurred. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

February 13, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I...

apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a refund was processed. She should receive it in the next 30 days. We regret any delay. If she has any questions, we request that she contact our Call Center at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

June 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your follow-up letter regarding [redacted] concerns.We regret her continued disappointment. However, we stand by our previous response.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T[redacted]Director, Service OperationsJTM/rlb

February 5, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. Richardson:I have received your letter regarding [redacted]...

[redacted] concerns about her refrigerator.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize a return of the refrigerator.Our representative contacted the manufacturer and was unable to verify that there was a record of service prior to [redacted] owning the refrigerator. If she needs assistance with scheduling a service call, Whirlpool can be reached at (800) 253-1301.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
They called me Friday Sept. 26 and said they would replace the TV. My credit was at hhgregg the next day, where I purchased a new TV and it was delivered Tuesday.
FYII to hhgregg, I would not purchase a protection plan on a TV anywhere again (not just at hhgregg) unless it was a "replace only" plan, for this reason: The TV less than 2 years ago was $850 on sale, and I think the regular price was $979 or approximately. The protection plan was $250 and if the TV had been repaired it would have taken a month so that's about $160 for a rental TV, making my cost $410. The current model of the same size TV is now $679 regular price. So if the TV had been repaired, I would rather have put that $410 towards the new TV, which always get better such as the refresh rate, rather than fixing an old TV. It worked out in the end only because they replaced the TV. I upgraded from the 55 inch to 60 inch which was $929.
Regards,
[redacted]

October 1, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his...

furniture.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request.It is my understanding that parts were ordered. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I had also notified my credit card company and they credited me back the charge HH Gregg had charged me.  As long as they do not claim to have sent me the product and attempt to charge me again, I find that this resolution would be satisfactory to me.  I will wait to see what the business does and, if it does attempt to charge me back, will consider this complaint resolved.
Regards,
[redacted]

Here is the response for [redacted]'s complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received a call from Ryan on 8/20/15 and given the number 317-848-8720, extension 60263.  I have  called the number numerous times, however there is no option for me to enter an extension. They are constantly "receiving heavy call volume". I finally decided to wait it out and after sitting on  hold for over 25 minutes I was disconnected.  The original tablet was returned for a credit, however my issue was that I wanted a replacement sent and no one at HH Gregg was able to help me with that purchase.  I was promised, multiple times, that Rhonda would call me back, she never did.  When I asked for the name of her supervisor, I was told that she did not have a supervisor and that I needed to be patient, she would call me back.  It has now been 26 days since I was told to wait for her call.   I have multiple screen shots showing that an error message was received every time I tried to order on line.  The customer service reps who attempted to help me received the same messages.   On August 5, I went into a store, purchased the tablet using my HH Gregg credit card, drove to UPS, where they packed it up and mailed it for me.  So I was unable to take advantage of the “Free Shipping” you were offering but at least UPS was able to actually ship the item, something HH Gregg was incapable of doing.
Regards,
[redacted]

Dishwasher delivery was scheduled for Saturday, they did not show. Rescheduled with automated system for Wednesday ( day before Thanksgiving), called to confirm and they did not have it in the system. Now scheduled for this Saturday - hopefully they'll show.

March 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her range.I...

apologize for any inconvenience Ms. [redacted] experienced. We regret that given the length of time that has passed since the purchase in 2013, we are unable to authorize a return or an exchange. As indicated on the back of our invoices, the return period is 30 days from the date of purchase.It is our understanding that the third-party delivery contractor denied the claim because a service provider replaced parts in the range between the original installation and the date of her claim. If she has any questions, Installs Inc can be reached at (844) 294-5211.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

April 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])  Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns.We regret her continued disappointment. In the interest of good customer relations, we can offer to cancel and refund the refrigerator service plan in full as long as the coverage has not been used and she has not already received a refund for the plan. If she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer Ms.[redacted] complaint. Sincerely,[redacted]Director, Service Operations[redacted]Enclosure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

August 12, 2015RE: [redacted]Dear Ms[redacted]I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience Mr. Gutierrez experienced. We regret that we are unable to authorize a...

return for the television. As indicated in our return policy, damaged products are not eligible for return. Given that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. Please note that our company is not responsible for property that is abandoned at our store. We request that Mr. Gutierrez pick up the television within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
On 4/6/18, we went to our local H H Gregg store at their request (by telephone on 4/5). We were asked to look over their display and find a comparable mattress. When the manager spoke with us, he suggested we look at the Tempurpedic, which we told him was completely out of our budget. He left to make a phone call. After a time, he returned to tell us that Serta was going to build another Prodigy Everfeel for us, which would take 2 to 3 weeks. Someone would be in touch. We were very satisfied, but asked for this in writing. He told us we'd get verification by email. We have not yet received any written verification, and are very reluctant to consider this verbal promise a permanent resolution due to past history.
Regards,
[redacted]