HH Gregg Appliances

NEVER buying from HH GREGG again!
Confirmed delivery date of new kitchen when purchased 2 weeks ago for Friday. They randomly changed delivery without notification to Saturday. Then by today, Monday, we call to learn that they DON'T hold appliances at warehouse, if not in stock on delivery day, I must just wait another week and try again. No email notifications. Complicated POS system at store caused sales associate to enter wrong delivery address and phone number (previous home from CC billing address, not new home). I proactively called the delivery number only to get attitude from the person answering the phone.

Now we have everything but a refrigerator and no offer to resolve. Who does business like this?

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s washer and dryer concern.I apologize for any inconvenience Ms. [redacted] may have experienced. At this time, we have no further information to provide beyond our original response to the complaint. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

May 26, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the umbrella and...

the table.I apologize for any frustration that Ms. [redacted] experienced. We regret that we are unable to offer a replacement tile, a base for the umbrella, or a replacement umbrella. However, in the interest of good customer relations, we processed a refund for the table and the umbrella. She should receive it in the next 30 days.  We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

December 30, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about...

her purchase.I apologize for any frustration she experienced. Her order should have come with information about returning the product.Since the request for return is not due to damage or a defect, she will be responsible for the cost of shipping the return. It can be shipped via FedEx to the address listed below. If she has any questions, our call center can be reached at (866) 974-7344.Hhgregg Returns Center2529 Old Anvil Block RoadEllenwood, GA 30294 We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted] experienced. It is our understanding that the service plan administrator authorized a store credit for the replacement of the washer. A representative should contact her in the next few business days if they have not contacted her already. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company sold us a broken tv.  There was no way of us knowing it was broken until we got the tv home and plugged it in.  The damage could not be seen at the store as we did not plug in the tv before we left.  HH Gregg clearly does not respect their customers and treats them all as criminals trying to "put one over on you" in returning a broken tv.  I'm ashamed that this would is no longer "the customer is always right" but that instead it's "the customer is always shady and must be treated terribly when something is wrong" all to protect your bottom line.  I will never shop here again.  I will tell everyone I know as well as use every avenue of social media possible to tell the story of how this company is no longer customer friendly and buyer beware.  Thank you for making me even more skeptical of businesses and my purchases and for selling me a $575 paperweight.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

This place is an absolute joke. I moved into a new home without a refrigerater so I went into h.h. Gregg in Deptford, NJ. WHen I first got there, I was welcomed by a young employee who didn't seem to know much about any of the appliances. That kid quickly disappeared and was replaced by a kid who seemed to know even less. None-the-less, I decided on which fridge I wanted to purchase and sat down at the desk. The kid did some "umm"s and "oh"s at the desk for a few minutes then informed me that fridge was on back order. So we decided on a different fridge and proceeded with the order. I have them my address, paid, and was assured my delivery would arrive on Tuesday. The next day, I get a phone call saying that my address did not come up as a delivery address but that they knew how to fix it and would. Then Tuesday comes around. No contact from the company about my order the night prior so I called he store to check on it. Apparently the fridge that I just spent hundreds of dollars on was oversold and on indefinite back order. So after an entire day on and off the phone with them, I'm told that the fridge will be swapped at no extra cost to me to the fridge I was originally looking at that was back in stock and it would be delivered on Friday. I call again on Thursday just to make sure everything is alright. I am then told that th exchange never happened and they have no record of it. Then when I ask to speak to a manager they were "busy going over Memorial Day sales stuff and would call me back in half an hour." Two hours go by. Finally I get a phone call. It's not a manager. It's the kid who messed up my order in the first place. I lost it. Said I refuse to speak to anyone but a manager. So they hang up and the manager calls back two hours later. He apologizes and says "Daniel is fairly new" so that is why my order was messed up. He hen tells me the fridge will be exchanged and we will get a 5 year service plan and a $74 refund included and it would be delivered Tuesday. So here it is. Tuesday again. I get an email (no phone call) saying my fridge will be delivered between 5:30-8:30. Okay. I work so I'm not home but I can have someone there. Then I get a call at noon that went straight to voicemail. He's delivering early. Then another call at 5:20. This voicemail is inaudible and sounds like a pocket dial. I try several times to call the number back to no avail. Then I call the delivery department. The phone is answered by a girl saying "hello?" Really? You work for a major company and you answer the phone with a "hello?" !? She then tells me they called several times and I gave them the wrong address then transfers me to the store. The manager answers. She tells me that I gave them the wrong address and there is nothing she can do. I told her no they called me and told me they took care of it. I told her I'm living in a house with my young son and have nothing to keep food in and I can't wait another week without a fridge. She then says "well looks like you will have to come in to cancel the order then." I quickly drove to the store and cancelled my order. The same manager saw it was my order and refused to even make eye contact let alone apologize for the mess. Come to find out the same girl who answered the phone "hello?" Also got very nasty with my sister on the phone when she called to ask what was going on since she was meeting them for me. How do you mess up a fridge delivery so totally and still stay in business!? Every single person I encountered is either incredibly rude or incredibly incompetent. I will never step foot inside of another hh Gregg again. What a nightmare. They should be ashamed of themselves.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]I have continued to call the warranty company from day one on both washer and dryer and continually got the run aroundI ve purchase the warranty and have not been satisfied from the beginning paid for warranty and is not anygood  would just like to return or get Another unit Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your follow-up letter regarding [redacted]’s concerns about the television.We regret his continued disappointment. However, we are unable to authorize a return or an exchange.In the interest of good customer relations, we can offer to sell him a new television at cost, which is a discounted price. If he would like to take advantage of this offer, we request that he take this letter to the store and make the purchase within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

We Were not made aware the Reward/Rebate card they sent (That we got for purchasing our homes all new total Appliance Bundle package and Washer and Dryer) had an expiration date as we were told it was a, "Gift" for customer appreciation!
Excuse me but in my World HH Gregg, that is not honorable to all of a sudden declare a redemption limit on a gift you gave us for buying thousands of dollars from you! In fact it is STEALING,$100.00 to be exact! What a scam. It's certainly not good business ethics.
I can say after purchasing several rental homes and redoing them in all HH Gregg bought appliances over several years, this never happened before ...so why would we think the card expired???
Much to Our dismay Our HH Gregg TV we bought a few yrs ago bit the dust out of warranty, and that happens and we were going to repurchase, of course, a brand new one happily with this, "Customer Reward for OUR LOYALTY" only to be meet with the teeny tiny expiration date of 6 months.
We still tried to work with HH Gregg to reissue the Reward or give extension as wasn't told of expiration and prior cards never expired but only to be curtly and rudely hung up on via phone and then thru their instant chat online on their website help section. So much for customer service or HH Greggs customer, "Loyalty"...hence we will avoid being, "LOYAL" to this company any further.
From now on We will take our business and $$$ to companies who wish to establish long term loyal customer satisfaction and relationships. Not too smart fiscally in a declining economy to lose such a loyal base HH Gregg. I see this company going bankrupt or reorganizing in near future, shame but I won't now lose sleep over it.
[redacted] Ft Myers , Fl. Usa

Peggy [redacted]     
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
 
RE: [redacted] (Case ID: [redacted])
 
Dear Ms. [redacted]:
 
I have received your letter regarding [redacted]’ complaint response concerning her washer repair. I apologize for any further frustration Ms. [redacted] has experienced.
 
After speaking with our warranty provider, Warrantech, a service call has been scheduled for Tuesday 9/27/16. 
 
We value our customers and appreciate the opportunity to answer the complaint.
 
Sincerely,
 
 
Z.A. N[redacted]
Executive Team

May 20, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the restock...

charge.I apologize for any frustration Ms. [redacted] experienced. In the interest of good customer relations, we are processing a refund of the restock charge. She should receive it in the next 15 business days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

June 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

dishwasher.I apologize for any inconvenience Mr. [redacted] experienced. We regret that given the length of time that has passed since the purchase in April of 2014, we are unable to authorize a return or an exchange. It is our understanding that if a factory-authorized technician determines that the dishwasher is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. If he would like assistance with locating an authorized service provider in his area, he can call us at (800) 284-7344 or the manufacturer.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb

On December 13, 2016 I purchased two mattresses and was told at that time that the mattresses were "currently" out of stock. I was told by the sale clerk that he could set a delivery date for January 3, 2017. On Monday, January 2, 2017, I received a delivery verification call for the next day delivery. I took off of work in order to be home for the delivery. Waited most of the day for the delivery and at about 3:00pm I called to find out what was going on with my delivery. I was told that there was no scheduled delivery for me for January 3, 2017. I call the store and spoke with the sales clerk that handled the sale. He informed me that they are still out of stock and he has RESCHEDULED a delivery for Tuesday, January, 10, 2017. On January 9, 2017 I again received a confirmation call for my delivery. Again, I took off of work to be home for the delivery. Again I called to get a window for the delivery and again I was told that there is no scheduled delivery for my. After getting the run around from about 5 different people I spoke with the assistant manager for the store I originally purchased the mattresses from. He was more than annoyed that I was up-set with HH Gregg and told me that he would handle it differently, rather than getting mad at him I should be mad at the delivery department. He blamed the "automated" delivery system for the phone calls confirming the delivery, even though the mattresses are still not in stock. This automated delivery system is disgusting, it confirms delivery when there is no delivery.

February 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your recent letter regarding [redacted] concerns about the...

refund.I apologize for any inconvenience [redacted] experienced. Our records indicate that a refund for the order was processed. In the interest of good customer relations, we are offering a one-time reimbursement of a $30 bank fee. She should receive the reimbursement in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

December 12, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his refrigerator.We apologize...

for any inconvenience Mr. [redacted] encountered. Warrantech has been contacted on the customer’s behalf and they advised that parts have been ordered and delivered to the service center. He should be receiving a call within 24 to 48 hours to schedule installation of the parts.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

December 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s claim of damage.I...

apologize for any frustration Mr. [redacted] experienced. We forwarded his claim of damage to the appropriate personnel. It is our understanding that a representative should contact him within the next 15 business days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team