HH Gregg Appliances

March 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her refrigerator.I...

apologize for any inconvenience Ms. [redacted] experienced. According to our records, she purchased a service plan that is administered through Warrantech. We regret that our representatives are not authorized to override decisions made by the technician or the service plan administrator.It is our understanding that the issue she described is not considered a failure of the product. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service OperationsJTM/rlb

January 2, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about her delivery.We apologize...

for any inconvenience Ms. [redacted] has experienced. Our records indicate that the order was delivered on 12/19/16 and a check of $200.00 was processed by our delivery team. Please allow 7 to 14 business days to receive.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

January 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s...

concerns about the television.I apologize for any inconvenience she experienced. We regret that we are unable to honor her request. As indicated in our return policy, damaged products are not eligible for exchange or return. In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and she has not already received a refund for it. If she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive TeamEnclosure

January 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the order.I...

apologize for any frustration he experienced. It is my understanding that his refund is being processed. He should receive it in the next 30 days. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It was the employee of the business that caused the damage to the set.  It is easy for them to deny culpability when they are the at fault party.  I still contend and it is a fact the unit was not functional when originally purchased and that was why I was directed to bring it back.  The original salesman ([redacted]) directed me to return the unit with his manager's approval, the HH Gregg Employees unloaded the set, and THEY caused the damage.  Once they realized they caused the damage, they immediately denied involvement even though it was only them who handled the set.  The set was NEVER inspected in the store prior to me taking possession so as far as I know it could have been damaged from the warehouse PRIOR to me purchasing the set.  If they can't verify the set was working, how can they insinuate I caused the damage?  Why did their representative direct me to return the unit?  The store reply was the typical I have grown to expect from this company.  If you look at their Facebook page you will see a great many complaints similar in nature and the answer from HH Gregg is exactly the same - they are simply placating the customer until they grow weary of the fight and eventually succumb to the back and forth and call it quits.  I do not feel this issue is resolved and no, I don't want their list of authorized service centers.  To resolve this complaint I would like the set replaced as the original salesman and manager stated they would.  When HH Gregg honors the obligations made by their management team I will consider the matter settled.  Until that time, I request this complaint remain open.Regards,[redacted]

December 19, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the...

television.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a return for the television. As indicated on the back of our purchase invoices, damaged products are not eligible for return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

March 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

furniture.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that an in-store credit was authorized. If she has any questions, she can contact our furniture department at (800) 284-7344 and refer to invoice 0025-081537.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

November 7, 2014
 
[redacted]
Revdex.com, Inc.
22 East Washington Street, Suite 200
Indianapolis, Indiana 46204
 
RE: [redacted] (#...

[redacted]) 
 
Dear Ms. [redacted]
 
I have received your recent letter regarding [redacted] concerns.
 
I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to verify the specifics of the incident. However, I have shared his comments about the misunderstanding with regional management so that they can address any issues with their personnel.
 
In the interest of good customer relations, we can offer to sell him a new television at cost, which is a discounted price. If he would like to take advantage of this offer, we request that he take this letter to the store management and make the purchase within the next 30 days. Please note that some upcoming holiday sale prices may be at or below our cost.
 
We appreciate having the opportunity to respond to Mr. [redacted]s complaint. 
 
Sincerely,
 
 
[redacted]
Director, Service Operations
 
[redacted]

September 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]...

[redacted]’ concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted] experienced. Our representative contacted the service plan administrator and was informed they authorized a store credit for the replacement. A representative should contact Mr. [redacted] in the next few business days if they have not contacted hhim already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the...

refrigerator.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to offer an exchange for the refrigerator. It is my understanding that our store management previously offered to authorize a return for the refrigerator and [redacted] declined. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. Moreover hh Gregg gave me a piece of paper saying they paid me $170 in Oct 2014 apparently remuneration for the faulty installation. When I asked about this they said the check was cashed. I have no recollection of cashing this nor does our bank have any record of it and they have not provided me proof of this even though I have asked twice. 
Regards,
[redacted]

March 13, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her...

television.I apologize for any inconvenience she experienced. Our representative contacted the service plan administrator and was informed that the service provider has received the parts needed to complete the repair. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
My incident number [redacted] was automatically closed because the business responded that I would receive a specified amount as a credit within 30 days on their response in the complaint. It has been 30 days since and I have not received a credit. Want the agreed upon credit to be credited like promised in complaint response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
I talked with Fedex as per your request and they have done tracking. They showed it was delivered to a business and I"m a residential home. They also sent the driver back out to try and figure out where it is and they couldn't. Fedex called and left me a message to refund the money or re-ship as they left Stephanie a message as well and I also passed along the information to Stephanie when I spoke with her on the phone two days ago. 
 
So you are postponing me receiving the item that was a Christmas gift to someone or refund the money so I can buy one comparable.
 
The customer service that you have shown is really below par. You have to call a million times and get put on hold each time from 28-40 minutes. Or you don't return the calls as you have stated.
This is my first purchase ever with your company and you are showing me that you aren't staffed properly for holiday seasons. 
Regards,
[redacted]

Bettaer Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
To whom it may concern 
 
I never received the Xbox. And have called several times to customer service and they have verified I never received it and I'm yet to get a refund. This is poor customer service And I'm being taken advantage of. How can I pay for a product I never received

mso-bidi-font-size: 11.0pt; mso-fareast-font-family: Verdana;">I have received your letter regarding [redacted] concerns about the dishwasher.
I apologize for any inconvenience Ms. [redacted] experienced. We regret that given the length of time that has passed since the purchase date, we are unable to authorize an exchange. As indicated on the back of our purchase invoices, the return period is 30 days from the date of purchase.
Most appliances come with a one-year parts and labor manufacturer's warranty that covers the repair of manufacturer defects. If Ms. [redacted] believes that the dishwasher is not functioning properly, we recommend that she schedule another service call. She may have the option to request that an alternate service provider evaluate any issues she is experiencing.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Service has installed the new parts. Unfortunately, the freezer portion is still not working correctly. Service tech stated that they have to call hhgreg to see what the next step will be. Waiting to hear back from the service tech.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

January 28, 2016RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the refrigerator.I apologize for any inconvenience [redacted] experienced. Our records indicate that the...

refrigerator was returned. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team