HH Gregg Appliances

October 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns...

about her store credit.I apologize for any disappointment Ms. [redacted] experienced. Our records indicate that a store credit in the amount of $1647 was authorized for the replacement of the refrigerator. In the interest of good customer relations, we increased the amount of store credit to $1830, which is the price of the original refrigerator before sales tax. We are unable to offer any additional store credit for the water line or delivery. As indicated in the Terms and Conditions for the service plan, only the product is covered. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[HH GREGG sells the warranty, and lies about what you get if what you buy, breaks or stops working.
Regards,
[redacted]

October 16, 2014
 
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted]) 
 
Dear Ms. [redacted]
 
I have received your letter regarding [redacted] concerns about her washer.
 
I apologize for any inconvenience Ms. [redacted] experienced with the washer. Our representative contacted the service plan administrator and was informed that the washer was repaired. If she has any questions, Warrantech can be reached at (877) 456-9643.
 
We appreciate having the opportunity to answer Ms. [redacted] complaint. 
 
Sincerely,
 
 
[redacted]
Director, Service Operations
 
[redacted]

January 22, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding Joel Jenkins’ concerns about [redacted] appliances.We regret their continued disappointment. However we are unable to authorize a replacement.It is our understanding that if a factory-authorized technician determines that the refrigerator is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. We recommend that they proceed with the service process.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

'Times New Roman';">I have received your letter regarding [redacted] concerns about his financing.
I apologize for any inconvenience Mr. [redacted] experienced. A representative in our Accounting department forwarded his request to GE Money, the administrator of the hhgregg card. Any changes to his account could take up to two billing cycles to show on his statement.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
 Sincerely,
[redacted]

January 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about the...

dishwasher.I apologize for any frustration Mr. [redacted] experienced. However, we are unable to honor his request. As indicated on the back of our invoices, the return period is 30 days from the date of purchase.If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s complaint.We regret his continued disappointment. However, we stand by our previous response. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

June 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her television.I...

apologize for any inconvenience Ms. [redacted] experienced with the repair. We regret that we are unable to honor her request for a replacement television.Our representative contacted Samsung and was informed that the television does not qualify for an exchange. It is our understanding that the parts needed for the repair should arrive within the next 5-10 business days.In the interest of good customer relations, we are sending Ms. [redacted] a $100 gift card. She should receive it in the next 30 days.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb

December 11, 2014[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your recent letter regarding [redacted]...

concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request for price adjustments. According to our records, the replacement model was a different model than the one listed on her original invoice. Our records indicate that there was no charge for the DS1 delivery service for the original or the replacement range. Therefore, the purchase would not be eligible for the DS1 delivery rebate.We appreciate having the opportunity to respond to Ms. [redacted]’s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

October 22, 2015RE: [redacted]
Dear [redacted]I have received your letter regarding [redacted] concerns about her dryer.I apologize for any inconvenience [redacted] experienced. Our representative contacted the service plan...

administrator and was informed that the dryer was repaired. She may have the option to request reimbursement for laundry expenses through the administrator of the service plan.We appreciate having the opportunity to answer [redacted]’s complaint. Sincerely,James [redacted]Director, Service Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Will this be the total of $493? There was not a total provided and I believe the only fair resolution is to refund the amount of the warranty as well since it did not provide me any service or worth.
Regards,
[redacted]

November 29, 2016
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Mrs. [redacted] warranty...

issue.
We apologize for the issues Mrs. [redacted] experienced with her washer. Warrantech has scheduled another tech out to get a second option after which they will decide if it’s necessary to just provide Mrs. [redacted] with a credit to reselect.
If the warranty is canceled Mrs. [redacted] will have to pay for the service call and repair on the washer, along with that the amount would be prorated back from the purchase date to the post marked date. Warrantech would be the one to make the decision if the unit is repaired or exchanged and at this time that have opt to repair it.
If Mrs. [redacted] has any further questions regarding the warranty and or repair we ask that she please contacts warrantech at 877-456-9643.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020
class="apple-converted-space"> Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s TV concern.I apologize for any inconvenience Ms. [redacted] may have experienced. After review, the exchange for a new TV was completed on 12/20/16 under invoice [redacted]. We look forward to continuing to serve Ms. [redacted]. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.
parts were ordered once already, that did not fix the problem. Now there are additional parts order for the second time. I understand the first option is to attempt to fix the tv. However if the tv can not be repaired, I want the purchased price back on my debit card. I do not want an hhgregg store credit because I refuse to deal with their warranty department. This has been a two moth issue. On any tv I buy I purchase a warranty and I refuse to deal with the warranty company that hhgregg uses. Of I need to I can get an attorney, or call the local news to inform people of the horrible warranty center hhgregg uses.
Regards,
[redacted]

May 4, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. Richardson:I have received your follow-up letter regarding [redacted] concerns about his mattress.It is our understanding that the manufacturer is handling the exchange directly. If [redacted] still needs assistance, he can contact Serta at ([redacted] and refer to WayBill# [redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

November 30, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the television.I...

apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a refund. As indicated in our return policy, damaged products are not eligible for return. Given that no damage was reported before the delivery team left the home, there is no way to determine how any damage may have occurred. If Ms. [redacted] would like assistance with locating an authorized service provider in her area, Samsung can be reached at (800) 726-7864.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Customer service pretty much non existent? Buyer beware! You have to purchase expensive extended warranty to get ANY product coverage with this store!!!! BUYER BEWARE!!!!

January 13, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her order.We regret her continued disappointment. We are unable to offer a refund in the amount she requested. However, in the interest of good customer relations, we processed a price adjustment of $70. She should receive the refund in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk