HH Gregg Appliances

May 14, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] claim of damage.I apologize for any...

frustration Mr. [redacted] experienced. We have forwarded his claim of damage to the appropriate personnel. If he does not receive a call in a timely manner, our Incident Tracking department can be reached at (317) 705-8654.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T[redacted]Director, Service OperationsJTM/rlb

January 9, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her purchase.We regret her continued disappointment. However, we stand by our previous response.Our company is not responsible for abandoned property. If she has not yet retrieved the television from the store, we request that she do so within the next 30 days. If she has not picked up the television in that time, our store personnel will dispose of it. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Normal Wear and Tear on furniture is not considered to be the wood on the inside of the chair completely snapping at the point where the arm meets the chair. I was not told by a rep at the location I purchased this that if I didnt have a reason why the futniture broke they wouldnt replace it. I was told that if my furniture broke for any reason that it would be repaired. If it wasnt repairable they would replace it. This is nothing but blatent and obvious failure to tell your customers what the limotations of the warrenty is, and Blatently lieing to them in order to get a sale. This is absolutely theft by business. That would be like me as a consumer purchasing something on a credit card and not paying for it. HH Gregg should replace or fix all my furniture, based on the orginal agreememt. 
 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I have received your...

letter regarding [redacted] concerns about her service call.
I apologize for any inconvenience Ms. ** experienced. However, we are unable to honor her request.
It is our understanding that if she is unhappy with the service, she may have the option to request that an alternate service provider be assigned to the repair. If she has any questions, the service plan administrator can be reached at (877) 456-9643.
We appreciate having the opportunity to answer Ms. [redacted]s complaint.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We purchased this dishwasher specifically for occasional use in our basement which was known by the retailer as we purchased two diswashers from them.  We are now told that the unit we purchased for the basement needs to be run daily to prevent it from smelling.  This simply is not acceptable as a dishwasher should not be designed to "smell" unless run daily.  
Regards,
[redacted]

October 30, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])  
Dear Ms....

[redacted]
We have received your letter regarding [redacted] concerns about her order.
I apologize for any inconvenience Ms. [redacted] experienced. A representative from our corporate office attempted to contact her. If she still needs assistance, we request that she contact [redacted] at (800) 944-8710.
We appreciate having the opportunity to answer Ms. [redacted]’s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issues.
We apologize for the inconvenience and issues you are experiencing with the warranty provider. Unfortunately hhGregg is not authorized to make any decision regarding repairs or exchanges through the warranty company. I would recommend contacting the warranty provider Warrantech to discuss your credit and when it will be issued.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Dear Ms. [redacted],
 
I regret that at this time we do not have any further information regarding Mr. [redacted]'s complaint.
 
Sincerely,
 
Z.A. N[redacted]
Executive Team

Purchased a W/D($1480) set from HH Gregg in the last 30 days. I am a commercial customer averaging about 10 kitchen sets over the last 5-6 years.

When they delivered to my home this time items went missing, things got broken, all the trash was left, caught snooping through my office, and bled through the house.

I contacted my rep and he sent me to the delivery rep. After talking to the rep he says that nothing happened, people lie about things all the time, and he doesn't know who is telling the truth. He stands by his guys.

That was a little unexpected being that I am buying so much from them.

BOTTOM LINE: is their delivery team could be stealing from you but the company does not care.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not think it is fair to verbally state a refund amount and refuse to provide anything in writing, then later to change the amount agreed upon and not provide the original full refund amount that was stated over the phone. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The collection agency advised me to call [redacted] Bank and get some type of detailed letter from them with my final payment.  I have already called them twice and they refused to talk to me because they cannot get into my account either as they say. The second time I called the person that answered my call hung up on me and I was not even rude! No one is trying to resolve this and that is not fair to the consumer.  I feel like I am being scammed!
Regards,
[redacted]

[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] customer service issue.
Ms....

[redacted] was issued a full refund in the amount of $288.20 on 12/01/16. The confirmation for Ms. [redacted] refund is 0061001511. As of 12/05/16 Ms. [redacted] account should reflect the credit amount.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Here is the response for [redacted] complaint.

February 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his store...

credit.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to offer any additional store credit. Our records indicate that he received a store credit for $475, which is the amount he paid for the original washer. The service plan does not cover delivery or the refund of sales tax.Store credits cannot be used as payment for orders on our website. I am sorry for any disappointment this may cause.We appreciate having the opportunity to answer the complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

Roman";'>I have received your letter regarding [redacted] concerns about his washer.
I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that he purchased a service plan that is administered through Warrantech. It is our understanding that a representative attempted to contact him. If he still needs assistance, we recommend that he call Warrantech at (877) 456-9643.
We appreciate having the opportunity to answer Mr. [redacted]s complaint.
Sincerely,
[redacted]

RE: [redacted] (# [redacted])   Dear Ms. [redacted]:   We have received your letter regarding [redacted]’s concern about her purchase.   We apologize for any inconvenience Ms. [redacted] has experienced. As previously stated, due to the fact that the original purchase was an in store pick up, the doors may be exchanged.  However, the unit would have to be brought into the local store.   We appreciate the opportunity to address the complaint.   Sincerely,     Stephanie D[redacted] Executive Team

I had a terrible experience with Hh Gregg. Bought a tempurpedic mattress on 3/26/15. I paid $1200.00 on the HH Gregg credit card and wrote a check for $1991.28. My check cleared my bank within a few days. I left the store knowing that my tempurpedic mattress was going to be delivered on Saturday 4/4/15. I was told I would receive an email confirming the delivery and I could watch the delivery. I was told I would get a courtesy call a couple days prior to the delivery to confirm. On Saturday, I was so excited and waited and waited. No phone calls, no emails no delivery. At 2pm I called the store I bought the mattress from and was put on hold for an extreme length of time. A woman came back on the line and said thought my mattress was not delivered bc it was damaged. She said that HH Gregg would reschedule for the following Saturday. I said no bc I would be out of town that day. I asked her if they could set up delivery on Friday next which would have been the 10th. So it was confirmed. During the week I got a phone call confirming the delivery. Yes, this time I am going to get it on Friday!! I got the email and I confirmed it. I never got the email where you can follow the delivery. I never got a call saying they were delivering the mattress on that Friday the 10th as the day went on. I called the store and got the sales lady [redacted] who sold me the mattress. She was very kind but kept me on hold forever. She could not find out about my mattress. Said the manager [redacted] was on his way in and they would figure it out. An hour goes by, I call back up to the store and [redacted] says they don't know what really happened to my mattress but they would reschedule to deliver it in another week. That upset me bc it was already 2 weeks behind and another week would be 3. I said no. I said I wanted my money back. I went up to the store around 530 pm. Asked for the manager and did not get a manager although he was there knowing I was coming up there after work. I had the young guy [redacted] help me to return my purchase. They agreed to credit me $1200 to my HH Gregg credit card and refund me $1779.28. I had bought 2 pillows so that was paid for. I asked [redacted] when would I get my check and the manager just happened to walk up and listen to the conversation . The manager said "she" will receive it with in 5 days!!! The manager did not apologize to me for the botched delivery or for losing a $2979.28 sale. I was shocked that he did not acknowledge me. On 4/15 I called the customer service 800 number to complain about the service and all that happened. I was given the area managers number and was told he would get back with me within 48 hours. I left the area manager a voice mail on the 15th and have yet to hear from him. Again, HH Gregg is not caring about their customer base or a sale. I check the mail and I have not received any check from HH Gregg so I call the 800 number again on 4/22 ( 12 days after I was told I would get the check within 5). Told the whole story all over again, the rep on the phone couldn't find my information then he came back on the phone and said that and I quote "your check was mailed out on the 17th and you should receive it by Saturday". I said ok and thank you. On Friday 4/24 I get a check from HHGregg for the amount of ( $579.28). I am so upset that I drive to the local store but I don't get out of my car. I called the corporate number on the back of my invoice and told the story all over AGAIN!!! But I wanted to know where the rest of my money was of $1200. After being on the phone for 40 plus minutes, they put the $1200 on my card. That is not acceptable. So they are going to mail me my $1200 to me in the mail. I requested it to be overnight to me and she said that another dept makes that decision. I think that HHGregg should do whatever they could to get my money to me. They had my money for a month and I had no product. Seems extremely WRONG!!!! So I am having to wait ANOTHER WEEK for a check that May or may not be right. And by the way, when I spoke to the rep on 4/22 he said my check was mailed on the 17th, that was a lie bc the check for $579.28 was dated 4/20/2015. I paid for a product and was told the product would be delivered and I accepted the first blunder but not the 2nd , 3rd or the fact that the managers don't want to apologize or the accept responsibility for losing a $2979.28 sale. I was not told truths on the phone and I have the proof by the check being dated different from what I was told. I want my money back to me. Not on my credit card but I want it to me like I was told. So my 5 days is going to be around 23 days! Sounds like how they deliver mattresses, you will get it in a week but 2 -3 weeks later still no mattress. Really bad service!! Really bad management!!

October 16, 2014
 
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted]) 
 
Dear Ms. [redacted]:
 
I have received your letter regarding [redacted] washer.
 
I apologize for any inconvenience she experienced. We were unable to locate a record of the purchase with the information she provided. If the washer has not yet been repaired, we request that she provide a copy of the purchase invoice so that we can research her concerns.
 
We appreciate having the opportunity to answer Ms. [redacted]s complaint. 
 
Sincerely,
 
 
[redacted]
Director, Service Operations
 
[redacted]

September 16, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience [redacted] experienced. The DS1 delivery service includes...

basic setup and a connection to a cable source. We regret that we are unable to offer the other installation services she requested. Our records indicate that a return was authorized.We appreciate having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb

April 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his refrigerator.I...

apologize for any inconvenience Mr. [redacted] experienced. According to our records, the service plan he purchased is administered through Warrantech. Our representative contacted Warrantech and was informed that they previously attempted to schedule service. If he still needs assistance, we recommend that he contact the service plan administrator at (877) 456-9643. We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb