HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have contacted both Paypal and Discover and the transaction code given from HH Gregg does not verify and refund given to me, as the dispute was closed and they received the money back when I cancelled the dispute thru Discover.
Regards,
[redacted]

April 14, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concern.I apologize for any...

inconvenience [redacted] experienced. We did not find a record of service plan coverage listed on his purchase invoice. If he believes that there are erroneous charges to his account, he may have the option to dispute the charge with the financial institution or account administrator.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Can we reopen complaint ID [redacted]  I received a phone call on November 14th requesting additional information via email which I sent on November 15, 2015 at 8:34, I requested a delivery receipt which I got, however I never got a read message nor a callback.
We are now receiving late bills for the delivery charge and we were never compensated for the $150 damages charge.
Regards,
[redacted]

June 29, 2015Peggy [redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his freezer.I...

apologize for any inconvenience Mr. Jordan experienced. We regret that we are unable to honor his request. Our records indicate that the store personnel processed a refund for the major component service plan. We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not agree with their response. I have already been to the store 3 different times. Each time they said they would rectify the situation caused because the original washer and dryer purchased had been returned and a more expensive set purchased. They failed to do that and the time they had more self come to the store to call Synchrony together, the manager was not there. I have done my part and yet the store wants to be cit loose of any responsibility. I went in and they failed to even be available after saying they would be. I have heard this about HH Gregg from others also. 
Contact 6 is a local helpline through our news station in Milwaukee. At this point what do I have to lose?
Regards,
[redacted]

March 2, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your recent letter regarding [redacted]’ concerns about his...

refrigerator repair.I apologize for any inconvenience [redacted] experienced. It is our understanding that the service plan administrator is reviewing another service option and a representative should contact him. If he has any questions, Warrantech can be reached at (877) 456-9643.  We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

December 27, 2016
[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s purchase.We apologize for any inconvenience...

Ms. [redacted] encountered. Our records indicate that the order was fulfilled on 12/26/16. We hope the pick up process went smoothly and hope she enjoys her purchase. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

April 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

furniture.I apologize for any inconvenience Ms. [redacted] experienced. However, we are unable to authorize a replacement or a refund. It is our understanding that the issues she is experiencing are not covered by the manufacturer’s warranty. We regret that we are unable to override the terms of the warranty. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Ms. [redacted]  complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Moreover, the business did everything in the most courteous and professional manner and exactly as promised in their response. The service was done by their technician exactly as promised and with high quality and full explanation.h.h.gregg provided first-rate service and never showed discontent or made me uncomfortable.I am very satisfied by their reaction.Thank you.
Regards,
[redacted]

April 27, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted]’s concerns about her rebate.I...

apologize for any inconvenience Ms. [redacted] experienced. It is our understanding that the rebate processing company approved her submission. She should receive the rebate in the next 30 days.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have in fact been provided with a replacement with a replacement dryer.  While on a visit to the store to arrange the pick up and return of both units Virginia, the store manager and the ONLY person willing to offer a resasonible solution arranged to have the damaged dryer exchanged for a b ew one. HHGregg should value her as a appreciated employee. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I understand that HHGregg cannot reimburse me the costs of the dishwasher installation. However, they do seem to acknowledge in their response that they caused me great inconvenience due to their actions and poor handling of my order. I would ask that they compensate me in some form for my trouble, either through store credit or in some other way as a showing of commitment to good customer service. I would like to remind them that I have received no explanation for their actions and they ignored my repeated requests for an explanation, which led me to escalate this matter to the Revdex.com. I would hope that this is not how HHGregg hopes to encourage repeat customers.
Regards,
[redacted]

January 12, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ purchase.We apologize for any inconvenience Mr. [redacted] encountered. Your feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the future. In regards to the $90.08 refund, our records indicate that it was processed on 12/16/16. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It's September 20, and I still don't have a washer. I had to go to the laundry mat Friday so that my kids would have clean clothes.  I know how long my warranty is good for, but if nobody can come out to fix the issue, what good is it?
Regards,
[redacted]

April 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s claim of damage.I...

apologize for any frustration Ms. [redacted] experienced. We forwarded the claim to the appropriate personnel. It is our understanding that a representative should contact her within the next 15 business days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

April 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her range.I apologize...

for any inconvenience Ms. [redacted] experienced. In the interest of good customer relations, we can offer to reimburse her for up to $275 toward the cost of the conversion. If she would like to take advantage of this offer, we request that she submit a copy of the receipt for the conversion to the following address.Corporate Office, hhgreggAttn. Communications4151 E. 96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

April 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize...

for any inconvenience Ms. [redacted] experienced. Our records indicate that a store credit was issued for the replacement of the washer. If she has any questions, she can contact our Vendor Relations department at (877) 800-7894.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb